大堂

博克海德亞特蘭大洲際酒店 (IHG 旗下酒店)的評價

5 out of 5

評價

8.6

優異

10 分評分,優異;1002 則評價中有 622 則" "
8 分評分,不錯;1002 則評價中有 183 則" "
6 分評分,一般;1002 則評價中有 80 則" "
4 分評分,欠佳;1002 則評價中有 62 則" "
2 分評分,很差;1002 則評價中有 55 則" "

9.2/10 

整潔度

8.8/10 

職員與服務

8.6/10 

設施服務

9.0/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Itzofficial_

讚好:整潔度、設施服務和住宿狀況
Great experience
於 2024 年 5 月住了 3 晚
General Manager 於 2024年5月9日的回應
Dear Itzofficial_,It was a pleasure to host you at InterContinental Buckhead Atlanta. Thank you for taking a moment to let us know you had a wonderful experience at our hotel. We're looking forward to seeing you again. Kindest Regards,George TerpilowskiGeneral Manager

8/10 不錯

Mariam

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Carla

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice property, awesome staff
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月26日的回應
Dear Carla,At InterContinental Buckhead Atlanta our goal is to impress all our guests, so we're happy to see we succeeded with you! We're glad you felt welcome while you were here, and we look forward to your next visit.Kindest Regards,George TerpilowskiGeneral Manager

10/10 優異

Jeff

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The intercontinental is a no-brainer. This is such a good hotel in Atlanta. Very classy and a place I will always stay.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月24日的回應
Dear Jeff,Thank you for your outstanding review! It was a pleasure to have you as our guest, and we are delighted to know we exceeded your expectations. Your lovely review is appreciated and will be shared with the team. We look forward to welcoming you back to InterContinental Buckhead Atlanta for many more amazing visits.Kindest Regards,George TerpilowskiGeneral Manager

10/10 優異

Chris or Ginger (Cumming)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

8/10 不錯

Trae

讚好:整潔度和職員與服務
於 2024 年 4 月住了 1 晚

10/10 優異

MARYAMA (East Point)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was great.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月16日的回應
Dear MARYAMA,We're delighted you enjoyed your stay at InterContinental Buckhead Atlanta! Please come see us again soon.Kindest Regards,George TerpilowskiGeneral Manager

10/10 優異

Katherine

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Can't say enough good things about this hotel!
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月16日的回應
Dear Katherine,We're truly honored by your glowing review of InterContinental Buckhead Atlanta! Your positive feedback motivates our team to continue delivering exceptional experiences. Thank you for your kind words, and we look forward to exceeding your expectations on your next visit.Kindest Regards,George TerpilowskiGeneral Manager

10/10 優異

Katherine

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful Hotel with a great staff that genuinely seems to care if your stay is a good one. Dining options are excellent and service is top notch
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月16日的回應
Dear Katherine,Thank you for your generous praise of our beautiful hotel and caring team. We're delighted you enjoyed our excellent dining options and experienced top-notch service. Your satisfaction is our priority, and we eagerly await the opportunity to welcome you back to InterContinental Buckhead Atlanta for another exceptional stay.Kindest Regards,George TerpilowskiGeneral Manager

10/10 優異

Glenn

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚

10/10 優異

Lisa

於 2024 年 3 月住了 2 晚

8/10 不錯

Samir

家人同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月12日的回應
Dear Samir,Thank you for choosing to stay with us at InterContinental Buckhead Atlanta. We aim to provide every guest with a wonderful experience, so we're thrilled that we could deliver for you. The pleasure was all ours, and we hope you'll choose to visit us again soon.Kindest Regards,George TerpilowskiGeneral Manager

10/10 優異

Rafael

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Love the property! My biggest issue was the way the TV was mounted I couldn't figure out how to plug in the HDMI chord, other than that I had a great time I'd say 4.8 out of 5 really
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月10日的回應
Dear Rafael,Thank you so much for choosing to stay with us at InterContinental Buckhead Atlanta. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit overall. However, we offer our sincere apologies for any concerns you had with the amenities in your room. Please know that our front desk team is always available to assist our guests with any matters you have. Nevertheless, we're glad this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.Kindest Regards,George TerpilowskiGeneral Manager

10/10 優異

Tequilla

讚好:整潔度、職員與服務和住宿狀況
Beautiful facility! Customer service has been a pleasure . Will definitely be returning.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月10日的回應
Dear Tequilla,Thank you so much for the outstanding five-star rating! We're so happy you enjoyed our beautiful property and the hospitality from our dedicated, reliable team that help make it all possible. Please consider staying at InterContinental Buckhead Atlanta again for another exceptional stay.Kindest Regards,George TerpilowskiGeneral Manager

8/10 不錯

Diana

於 2024 年 4 月住了 1 晚

10/10 優異

Yves

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚

8/10 不錯

Sherrie

讚好:整潔度、職員與服務、設施服務和住宿狀況
Came in for an engineering conference. Did not rent a car decided to Uber around city. A few days after checking out was charged $195 for valet. When speaking to the lady she said she will look into it. Never had a car never had a guest with car. Please be careful when booking here.
於 2024 年 3 月住了 4 晚
General Manager 於 2024年4月1日的回應
Dear Sherrie,It was a pleasure to welcome you to InterContinental Buckhead Atlanta for your conference, and we are happy you enjoyed your stay. That said, we are sorry there was confusion with the final bill and are glad it was rectified. We will be sure to review our procedures with our staff and look forward to welcoming you back again soon.Kindest Regards,George TerpilowskiGeneral Manager

8/10 不錯

Paige

於 2024 年 3 月住了 1 晚

10/10 優異

Brittany

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing rooms and beds. Super quiet on the top floors. Staff was alway so friendly.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月21日的回應
Dear Brittany,Thank you for sharing this lovely review of InterContinental Buckhead Atlanta. We appreciate your positive feedback on our quiet accommodations and friendly service! Please stay with us again next time you're in Atlanta.Kindest Regards,George TerpilowskiGeneral Manager

2/10 很差

Tyrone

讚好:整潔度和住宿狀況
不滿:職員與服務
於 2024 年 3 月住了 1 晚

6/10 一般

Evis

家人同遊
讚好:整潔度和住宿狀況
不滿:職員與服務
The bed were horrible!!! Like sleep in a piece of wood! The staff were rude and disrespectful! I had to ask several times for towels and for them to unlock the fridge. I had to walk to the lobby to even ask for those items because absolutely no one answered the phone and when they did they hung up! Bathrooms were okay! For a 5 star hotel I was super surprised for the service and the room!
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月13日的回應
Dear Evis,Thank you for your recent stay, and we appreciate you taking the time to share your valuable comments. It saddens us to hear we were unable to meet your expectations and you were dissatisfied with your experience, as well as that the beds were not to your preference. Please accept our apologies if you did not receive the standard of service our team usually provides; we will certainly address the concerns you raised internally and work together to ensure improvements are made. We consider all feedback an essential opportunity to review where we could be doing better. We're grateful for your input and, given the opportunity, we would like to provide the stay you were hoping for.Kindest Regards,George TerpilowskiGeneral Manager

10/10 優異

Veronica (lake worth)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Awesome hotel. Will always be my first choice when I visit Atlanta
於 2024 年 3 月住了 3 晚
General Manager 於 2024年3月12日的回應
Dear Veronica,Thank you for your enthusiastic feedback! We're thrilled that InterContinental Buckhead Atlanta has become your top choice in the area. Your loyalty means the world to us, and we look forward to welcoming you back for another fantastic stay!Kindest Regards,George TerpilowskiGeneral Manager

8/10 不錯

David

於 2024 年 3 月住了 1 晚

10/10 優異

Rebecca (Charleston)

於 2024 年 3 月住了 3 晚

10/10 優異

Danyelle

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The esthetic was amazing. Clean, contemporary with a slash of bohemian style in the lobby. I really enjoyed my stay.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月7日的回應
Dear Danyelle,From our clean accommodations to our wonderful atmosphere, we are so happy to know that you enjoyed everything about your time with us. Thank you so much for the feedback and we hope to see you again at some point soon. Kindest Regards,George TerpilowskiGeneral Manager

10/10 優異

Tierra (East Point)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月5日的回應
Dear Tierra,Thank you! Welcoming you to InterContinental Buckhead Atlanta was a treat, and we're so happy your experience was worthy of five stars. Anytime you're in Atlanta, we hope to be your first choice for unforgettable hospitality. Kindest Regards,George TerpilowskiGeneral Manager

10/10 優異

Fred

於 2024 年 2 月住了 1 晚

2/10 很差

Coffee

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

6/10 一般

Rahul (rome)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚

6/10 一般

Nathaniel

商務旅客
讚好:住宿狀況
不滿:職員與服務
Never could get food reservations at the onky restaurant they had on site. Even though place was half full everytime we went. Staff had no care in the world. Bar was backed up constantly to even the bartenders were saying they neve get helped out. One guy paid cash and the bartender said he didn’t think he could get him change within 30 minutes. It was $100 bill. Loved area. Won’t stay here again
於 2024 年 2 月住了 3 晚
General Manager 於 2024年2月22日的回應
Dear Nathaniel,While we thank you for being our guest and sharing your feedback, we are sorry to hear about the concerns you had with the restaurant. Please know we are normally known for our top-notch, professional service, and we apologize that we dropped the ball during your visit. We will be sure to review our policies and procedures to ensure we are always offering our best to our guests. We are better than this, so we hope you'll reconsider and give us a chance to impress you with the quality service we are known for.Kindest Regards,George TerpilowskiGeneral Manager

8/10 不錯

Ranesia

於 2024 年 2 月住了 2 晚

6/10 一般

Paige

於 2024 年 2 月住了 1 晚

10/10 優異

Jenika

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I enjoyed this hotel! Staff was amazing and the outdoor hot tub was a special bonus.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月6日的回應
Dear Jenika,Thanks so much for your excellent review of InterContinental Buckhead Atlanta! We appreciate your kind words about our exceptional team, and we're glad to hear you were able to take advantage of our hot tub. It would be great to welcome you back anytime. Kindest Regards,George TerpilowskiGeneral Manager

10/10 優異

Sade

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a pleasure
於 2023 年 12 月住了 2 晚
General Manager 於 2024年1月26日的回應
Dear Sade,Thank you for selecting InterContinental Buckhead Atlanta and sharing your positive feedback. We are pleased to have made your stay memorable and are thrilled that you enjoyed your time with us. We hope to have the pleasure of welcoming you back again in the future!Kindest Regards,George TerpilowskiGeneral Manager

6/10 一般

Paige

讚好:整潔度和住宿狀況
不滿:職員與服務
於 2023 年 12 月住了 1 晚

10/10 優異

Rucker

家人同遊, 伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚

8/10 不錯

Betsy

家人同遊
讚好:職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

8/10 不錯

JLO

家人同遊, 親子同遊
讚好:住宿狀況
The room and spa r top notch
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月22日的回應
Dear JLO,Thank you for joining us at InterContinental Buckhead Atlanta. We're grateful you took the time to share your positive feedback on our accommodations and spa. We value you as our guest and look forward to seeing you again. Kindest Regards,George TerpilowskiGeneral Manager

10/10 優異

Princitis

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Amazing staycation. Michael at the front desk was great.
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月17日的回應
Dear Princitis,We're delighted you enjoyed your stay at InterContinental Buckhead Atlanta and felt welcome while you were here. The next time you're in town, please come see us again.Kindest Regards,George TerpilowskiGeneral Manager

2/10 很差

Ashley

讚好:整潔度
不滿:職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

10/10 優異

Shamira

讚好:整潔度、職員與服務和住宿狀況
Everything about the hotel was phenomenal with the exception of the bartender that “took care” of me on Christmas Day at The Americano. The hotel offered a voucher which I went to go use. I’ve been bartending for close to nine years now and I was simply asking Trey the bartender questions to get a feel of what cocktail he could make since I understand that not every bar is fully stocked. I then proceeded to ask him questions about the menu, because I was curious to know what meats and cheeses were on the charcuterie board and he told me that I was being difficult. After he was annoyed with our interaction, he then proceeded to ignore me at the bar. I waited 32 minutes after asking him for my check before he actually got back to me. A woman even came in bought a cocktail and cashed out during those 32 minutes. I sat patiently, and in silence, observing him, and it took my guy friend to catch his attention and remind him about my check even then, when asked for the second time, he told us “one second.” Another thing I observed in those 32 minutes while waiting for my check was that the entire bar got a brand new round of drinks and he himself also had been drinking, ignoring his closing duties. He accidentally broke glass behind the bar and didn’t cater to cleaning it up. His bus tubs were overflowing. Anyways, I digress. I enjoyed my stay at the hotel however, if the Americano is an extension of the hotel. That bartender left a negative taste in my experience.
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月29日的回應
Dear Shamira,Thank you for taking the time to leave a review of your recent experience. We're delighted you had an excellent overall visit, though we regret falling short of our goal of providing memorable hospitality all around. We'll be sure to share your feedback with our team to ensure professional and courteous service is provided at all times. It was a pleasure having you here, and we look forward to welcoming you back in the future for the seamless experience you expect and deserve.Kindest Regards,George TerpilowskiGeneral Manager

10/10 優異

Luis

於 2023 年 12 月住了 1 晚

10/10 優異

Antonio

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful staff very helpful and supportive
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月24日的回應
Dear Antonio,Thank you for your kind words! We're delighted you found our staff excellent and supportive during your stay. Your positive feedback is greatly appreciated, and we look forward to welcoming you back to InterContinental Buckhead Atlanta for another memorable experience.Kindest Regards,George TerpilowskiGeneral Manager

10/10 優異

Heather (Decatur)

伴侶同遊
讚好:住宿狀況
於 2023 年 12 月住了 1 晚

6/10 一般

joyah

讚好:職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚

10/10 優異

Susan

於 2023 年 11 月住了 2 晚

8/10 不錯

Rhonda

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location
於 2023 年 11 月住了 4 晚
General Manager 於 2023年11月29日的回應
Dear Rhonda,Thank you so much for taking the time to review your recent experience. We're thrilled our excellent location was the highlight of your visit, and we hope you took full advantage of the convenience it affords our guests. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Kindest Regards,George TerpilowskiGeneral Manager

10/10 優異

Ian

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 7 晚

8/10 不錯

joshua

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚

10/10 優異

Sheila (Burlington)

於 2023 年 10 月住了 1 晚