The check in process was horrible. The guest service representative explanation of how to check in was confusing. The first night we did not know how to change the setting of the temperature & there was broken shade in the rental. We contacted guest service that morning to have Maintenance to come look at the temp setting & fix blind for our privacy. Maintenance never came. We contacted guest services for toiletries due to we ran out, they advised no more could be provided.
Overall the place was phenomenal, cozy, relaxing & clean. We loved the rooftop & pool,