Room was fine, no issues (TV is undersized though)
The check-in staff were horrible, to both of us (we checked in separately). At 3 am, the two folks came out from the back and didn’t like how I explained that the previous person has checked in and I just needed a key. I had put my license down on the counter first thing, as I always do at check-in. But this time the female asks me for me name, then gets cranky when I point at my license. She gives corporate speak about “we just need to confirm your statement” or something like that. Huh?
I say fine, it’s 3 am, just do whatever you need to do. The male repeats the corporate speak. He then puts my card key on the counter and walks away. No words, no smile, no eye contact. Just heads to the back like I’d interrupted his plans.
This was so unexpected because I’d previously called the hotel to make sure I had a room with 2 beds, to give the name of my friend and to confirm she could arrive first. And THAT woman was the nicest, most helpful person ever.
My friend similarly had issues when checking in 11 hours earlier, so different person, different shift, same attitude.
On a side note, breakfast area could be upgraded—only hot option was pancakes, less than what I usually see with “breakfast included” places.