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諾克羅斯溫德姆麥克洛特套房酒店的評價

2.5 out of 5
諾克羅斯溫德姆麥克洛特套房酒店
2150 N Norcross Tucker Rd, Norcross, GA

評價

5.6
10 分評分，優異；235 則評價中有 30 則" "
8 分評分，不錯；235 則評價中有 49 則" "
6 分評分，一般；235 則評價中有 54 則" "
4 分評分，欠佳；235 則評價中有 39 則" "
2 分評分，很差；235 則評價中有 63 則" "

5.8/10 

整潔度

6.0/10 

職員與服務

5.2/10 

設施服務

5.4/10 

住宿狀況

5.8/10 

環保程度

評價

10/10 優異

真實旅客

於 2020 年 4 月住了 1 晚
Manager 於 2020年5月1日的回應
Thank you for your feedback! We appreciate it and hope to see you again!

6/10 一般

Elizabeth

伴侶同遊
讚好：職員與服務和住宿狀況
不滿：整潔度
I like the size of the suite .i didnt like.....that ive rented this room many times before, it used to have a coffee pot and ice bucket.the room had a ironing board,no iron.remote....no batteries,i was sooooo bored and 3 packs of moldy bread in top cabinet .they dont sweep behind doors either.pretty gross this time around.
於 2022 年 11 月住了 1 晚

10/10 優異

Patricia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff and great place to stay if your looking for a hotel. No complaints
於 2022 年 11 月住了 1 晚

6/10 一般

fredericka

親子同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
They have roaches and every room smells like smoke even “non smoking” rooms.
於 2022 年 10 月住了 2 晚

8/10 不錯

Rhonda

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 3 晚

6/10 一般

Randy

商務旅客
讚好：職員與服務
I booked a non-smoking room and it was a smoking r
I booked a non-smoking room and it was a smoking room when I checked in
於 2022 年 9 月住了 5 晚

2/10 很差

Luis

於 2022 年 8 月住了 1 晚

6/10 一般

真實旅客

讚好：整潔度
不滿：住宿狀況
於 2022 年 8 月住了 1 晚

6/10 一般

TERESA M

家人同遊
不滿：設施服務
The room was okay, beds were very comfortable. Not enough towels. Ice machine was out of order but we asked if any was available and someone got us some. No breakfast even though it was listed online that there was. It was an okay over night stay.
於 2022 年 8 月住了 1 晚

10/10 優異

Averie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 6 月住了 4 晚

6/10 一般

Jose

不滿：整潔度和設施服務
於 2022 年 6 月住了 1 晚

6/10 一般

Anice

不滿：整潔度、職員與服務和住宿狀況
Rundown Room
The rooms carpet as well as the stairway and hallway was in need of cleaning and also the bathroom smelled of urine.
於 2022 年 6 月住了 6 晚

4/10 欠佳

Adrian

家人同遊
不滿：整潔度和職員與服務
Nasty
There was blood on one of the comforters and all the sheets were old and dingy
於 2022 年 6 月住了 2 晚

2/10 很差

Jason

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Nasty refund please
Very rude stayed there for a week and had to deal wirh roaches and the staff being reall disrespectful. Had to spray for roaches 3 times had to spray and woke up with 2 in my bed and one on my chest
於 2022 年 6 月住了 2 晚

10/10 優異

Robert L

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable getaway
I am looking forward to checking in again
於 2022 年 5 月住了 1 晚
Manager 於 2022年6月12日的回應
Thank you for the feedback Robert!

6/10 一般

John

多人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Dirty room, but otherwise OK
The room was dirty & I killed a roach in the bathroom lavatory at night. Otherwise, it was OK for the price.
於 2022 年 5 月住了 1 晚
Manager 於 2022年6月12日的回應
Hello John, We apologize for the inconvenience. We are working with pest control to reprimand this issue. Thank you for your feedback. We hope to better serve you in the future.

10/10 優異

HETALBEN

讚好：整潔度、職員與服務和住宿狀況
Good service & clean room
於 2022 年 5 月住了 1 晚
Manager 於 2022年5月28日的回應
Thank you so much for your feedback!

10/10 優異

Danara

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Thanks
於 2022 年 4 月住了 1 晚
Manager 於 2022年5月28日的回應
Thank you so much for your feedback!

6/10 一般

leslie

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
於 2022 年 4 月住了 1 晚
Manager 於 2022年5月28日的回應
Thank you so much for your feedback! We hope to do better!

2/10 很差

Charles

家人同遊
不滿：職員與服務、住宿狀況和客房舒適度
Website states breakfast but do to covid nothing was provided front desk rep had to wait while he was on a personal call
於 2022 年 4 月住了 2 晚
Manager 於 2022年5月28日的回應
We are so sorry to hear about your inconvenience! We hope to serve you better in the future!

4/10 欠佳

Anttwon

不滿：設施服務和住宿狀況
Bugs in room. NO Juice. NO Breakfast. Management needs to call exterminator. Stop advertising Breakfast if it's not available.
於 2022 年 3 月住了 1 晚

4/10 欠佳

Clifford

不滿：整潔度和住宿狀況
Air conditioner not cooling. Rooms wasn’t clean
於 2022 年 4 月住了 1 晚

2/10 很差

Scott (Bryson City)

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
The hotel was very dirty and even things fixed were not in good shape. Plus the Vape smell was awful.
於 2022 年 4 月住了 1 晚

6/10 一般

Lisa

於 2022 年 3 月住了 1 晚

10/10 優異

Maria

於 2022 年 3 月住了 2 晚

8/10 不錯

Expedia

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Business is Business
It was actually a nice Environment as far as Safety. The original room I was given had no heat, but after informing the desk clerk, he at no hesitation or problem moved me to a room with heat. A very relaxing night I had afterwards. Thank you 😊
於 2022 年 2 月住了 1 晚

8/10 不錯

Mark

讚好：職員與服務和住宿狀況
Location near my needs
於 2022 年 2 月住了 2 晚

2/10 很差

Asya (Magnolia)

親子同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
My bathtub didn’t drain while showering, landline in room did not work, roaches, no breakfast as advertised which is one of the main reasons I choose the hotel.. I would like some type of refund
於 2022 年 1 月住了 5 晚

8/10 不錯

peter

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was good , clean and roomy
於 2021 年 12 月住了 1 晚

4/10 欠佳

Carrie

不滿：整潔度、職員與服務和住宿狀況
For the price I wouldn’t recommend… I paid $193 for two days room wasn’t clean and furniture was Torn up.. Bed sheets had stains all over them( white sheets).. They said that it was free breakfast only thing they had was basic things like two waffles, muffins etc etc… Nothing like eggs or bacon… So don’t expect that…It’s sad because the Lithonia Georgia location is way better then this one.. that’s why I chose that… Never again.. only good thing about it was staff was okay and no roaches..
於 2021 年 12 月住了 2 晚
Manager 於 2022年1月1日的回應
We apologize for the inconvenience, we are aware we need a renovation. In 2022, we are trying to make changes and hope you come back for a better experience. Thanks.

10/10 優異

Porsche

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 12 月住了 1 晚
Manager 於 2022年1月1日的回應
Thank you for your feedback!

4/10 欠佳

Tayler

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The building is old therefore it shows a lot wear and tear. Also the bathroom want the cleanest.
於 2021 年 10 月住了 1 晚

6/10 一般

真實旅客

讚好：客房舒適度
於 2021 年 10 月住了 1 晚
Manager 於 2021年10月26日的回應
Thank you for your feedback!

2/10 很差

Ariel

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
The hotel had roaches sheets and blankets were dirty horrible lightening had to switch rooms because the first room bathtub was clogged and there were no lights coming on. Also my refrigerator or microwave wasn’t working as well. Horrible experience
於 2021 年 8 月住了 3 晚
Manager 於 2021年9月3日的回應
We are sorry you had an unpleasant experience. We do not remember you complaining or switching rooms, so please notify the front desk in the future for a better expereince. We try to help each and every guest have a pleasant stay.

8/10 不錯

Quy

讚好：職員與服務
於 2021 年 8 月住了 1 晚
Manager 於 2021年10月3日的回應
Thank you for your time and business!

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
The room was a little dated but I knew that from the pics. overall I didn't have any issues. It did well for its purpose which was a good clean place to sleep while visiting a friend.
於 2021 年 7 月住了 2 晚

2/10 很差

真實旅客

家人同遊, 親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Nothing this place stanked air barely workers lights was blowed out didn’t give enough towel and rags
於 2021 年 7 月住了 2 晚

2/10 很差

Special

商務旅客
不滿：整潔度、住宿狀況和客房舒適度
The hotel overall cleanliness was horrible. It was outdated and it had an horrible odor . I was not pleased
於 2021 年 7 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
於 2021 年 7 月住了 1 晚

4/10 欠佳

真實旅客

不滿：住宿狀況
The refrigerator did not work, and the tub had a slow drain.
於 2021 年 7 月住了 1 晚
Manager 於 2021年7月19日的回應
We apologize for the inconvenience!

2/10 很差

真實旅客

家人同遊
不滿：職員與服務和住宿狀況
The woman at the front desk should not be in any type of customer service. She was having dome sort of melt down shouting at me, phone callers and others checking in.
於 2021 年 7 月住了 1 晚
Manager 於 2021年7月19日的回應
We apologize for the inconvenience!

6/10 一般

真實旅客

家人同遊
Not worth price
The price is too expensive for the quality. The hotel has not been updated in a while. The carpet needs replacing through out the building. Continental breakfast is a dry goods..oatmeal packs, toaster waffles, bagles etc. You must ask for an iron daily. Our refrigerator was dirty and growing mold inside. The outlet it was plugged into didn't work. The door card key kept getting deactivated
於 2021 年 7 月住了 3 晚
manager 於 2021年7月12日的回應
We are sorry for your inconvenience! We hope to serve our customers better in the future

2/10 很差

Robert

不滿：整潔度、住宿狀況和客房舒適度
A mirror fell on my back and cut my back.. the hotel did nothing... They put the mirror up with tape y'all tape
於 2021 年 6 月住了 2 晚
Manager 於 2021年6月25日的回應
I apologize for your inconvenience and will reach out separately for a resolution. We did properly glue it back onto the wall after your departure by a professional. We are sorry once again.

2/10 很差

Robert

不滿：職員與服務
於 2021 年 6 月住了 3 晚
Manager 於 2021年7月19日的回應
we apologize for the inconvenience!

8/10 不錯

真實旅客

伴侶同遊
讚好：職員與服務和設施服務
The older Caucasian lady at the front desk was really nice I work at a hotel an I know how stressful it can be so I gifted her a bottle of wine to relax after work she’s awesome
於 2021 年 5 月住了 3 晚
Manager 於 2021年6月4日的回應
Our staff is hardworking, and we appreciate you recognized and rewarded that. Thank you!

4/10 欠佳

真實旅客

親子同遊
不滿：設施服務和住宿狀況
Liked security doors Disliked others patrons noise making all night Ants in room not enough towels
於 2021 年 5 月住了 2 晚

2/10 很差

真實旅客

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
My family got 2 rooms. There were roaches in both rooms. The bed clothes were stained and looked like they hadn't been washed. The bathroom door in one of the rooms was broken in half. Also, I told the hotel at check in that we didn't want anyone in our room until after we checked our, but they went in anyway while we were gone, and even still they only halfway made the beds and it looked like our things had been gone through. Thankfully we left nothing of value in the rooms and nothing was missing.
於 2021 年 4 月住了 2 晚
Manager 於 2021年5月1日的回應
Hello, We apologize for the inconvenience. We have taken action to resolve these issues and hope your experience is better if you give us a second chance.

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Is okay place to stay. If you are not really picky about the place and location this is a good one for you..
於 2021 年 4 月住了 1 晚

6/10 一般

Shirley

家人同遊
讚好：整潔度和職員與服務
The bed was rather hard and placement of TV was only convenient for one person in the room. The window settee was damaged
於 2021 年 3 月住了 1 晚

6/10 一般

Asencion

商務旅客
不滿：整潔度和客房舒適度
Huele mal
Huele raro, y no se le entiende a su ingles
於 2021 年 3 月住了 1 晚