機場接駁車
查看供應

亞特蘭大機場史凱波因特套房酒店的評價

2.5 out of 5
亞特蘭大機場史凱波因特套房酒店
1556 Phoenix Boulevard College Park, College Park, GA

評價

7.2

不錯

10 分評分，優異；1005 則評價中有 371 則" "
8 分評分，不錯；1005 則評價中有 224 則" "
6 分評分，一般；1005 則評價中有 142 則" "
4 分評分，欠佳；1005 則評價中有 105 則" "
2 分評分，很差；1005 則評價中有 163 則" "

7.6/10 

整潔度

7.6/10 

職員與服務

6.6/10 

設施服務

7.2/10 

住宿狀況

7.0/10 

環保程度

評價

4/10 欠佳

CHUNGCHUAN

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
I was quoted 86 dollars on Expedia and the Expedia site said I can pay on the property. But, when I tired to registered the staff told me that I have to pay the market price of 99 dollars because I did not pay online. So, the terms and conditions are not the same as listed in the Expedia when I reserved through the site. The room is not good. Just one small soap and one shampoo. Also, the heater is not working properly and I had to wear a coat to sleep. Overall, disappointing. I am not sure if this is why Best Western chain removed this hotel from their properties, but on Expedia, it was still advised as a Best Western hotel.
於 2024 年 1 月住了 1 晚
Rebecca 於 2024年3月25日的回應
Dear Chungchuan, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

10/10 優異

Ka Cheung

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
如有機會會再次入住
登記櫃檯員工非常有善，房間非常之大和整潔
於 2023 年 9 月住了 1 晚
ronald 於 2023年10月3日的回應
Ka Cheung,Thank you for recognizing the hard work our staff do for every guest. We will be even better for you on your next visit.

10/10 優異

Samantha

讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing customer service
於 2024 年 4 月住了 1 晚

8/10 不錯

JEFF

讚好：整潔度和職員與服務
於 2024 年 4 月住了 1 晚

8/10 不錯

Austin

讚好：整潔度、職員與服務和住宿狀況
Had a few small bugs, service was great, had a quick layover and for price service and a room with no bugs i would definitely stay again
於 2024 年 4 月住了 1 晚
BRITTNEY 於 2024年4月26日的回應
Thank you so much for the positive feedback. We hope to see you again at Skypoint Hotel and Suites.

2/10 很差

Cyrus

家人同遊
不滿：整潔度、設施服務和住宿狀況
The room smelled terrible. Carpet was wet. We were stuck there for a layover. Couldn’t get out fast enough.
於 2024 年 4 月住了 1 晚
BRITTNEY 於 2024年4月26日的回應
we're sorry to hear about the inconvenience of staying with us.Sorry we couldn't make it a pleasant stay for you.

6/10 一般

Ky-sha

伴侶同遊
讚好：整潔度和職員與服務
There was no breakfast, and multiple people rolling up and smoking marijuana on and around the property.
於 2024 年 4 月住了 1 晚
YAYA 於 2024年4月15日的回應
We're sorry to hear that you had a negative experience at our Hotel. and we apologize for falling short in this area. We have addressed this with our staff and are taking steps to ensure that it doesn't happen again.

8/10 不錯

Alejandro

家人同遊
讚好：整潔度和職員與服務
The lift is very slow and even stopped working for a while
於 2024 年 4 月住了 1 晚
YAYA 於 2024年4月15日的回應
We’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again, and we do encourage you to contact us .

10/10 優異

JERRY

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place, great experience.
於 2024 年 4 月住了 1 晚
Rebecca 於 2024年4月10日的回應
Hello Jerry. Thank you for your kind words. Hoping to see you again soon.

4/10 欠佳

Morgan

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Definitely unsafe property and hotel.
於 2024 年 4 月住了 1 晚
Rebecca 於 2024年4月9日的回應
Thank You Morgan "We regret to hear of any concerns you had regarding safety during your stay. Please rest assured that we are taking your feedback seriously and implementing further measures to enhance our security protocols."

6/10 一般

francois

讚好：整潔度
不滿：住宿狀況
The room was fine and clean. I was told by staff that it's not safe to wonder around at night and if you are looking to eat, you have to order in which took 60 minutes. The airport shuttle was 15 minutes late and it was early in the am. No breakfast was provided either even if advertised as such.
於 2024 年 3 月住了 1 晚
Rebecca 於 2024年4月9日的回應
Thank you Francois for your feedback.We apologize for the inconvenience you faced due to the non-availability of breakfast.

6/10 一般

Mahou

伴侶同遊, 商務旅客
不滿：職員與服務
There was one many hidden fees I didn't mind the $200 deposit that was asked from nowhere but the 16 extra dollars that didn't explain what for reminded and the cashier was rude about it
於 2024 年 4 月住了 1 晚
Rebecca 於 2024年4月9日的回應
Thank You Mahou for your feedback ."We apologize for the service issues you encountered during your stay. This is not the standard we strive for, and we are taking immediate steps to ensure our team provides the high-quality service our guests expect and deserve."

10/10 優異

Dilcia

於 2024 年 4 月住了 1 晚
BRITTNEY 於 2024年4月26日的回應
Thank you so much for the review.

6/10 一般

Dru

讚好：職員與服務
不滿：住宿狀況
It was a mediocre hotel near the airport. Nothing special. I disliked the intense cigarette smell at the entrance of our room. It was nice that they allowed dogs and there was grass off to the side to walk her. I didn’t like all the cigarette butts in the grass though. Staff was friendly enough and let us check in at 2pm instead of 4pm.
於 2024 年 4 月住了 3 晚
Rebecca 於 2024年4月5日的回應
Thank you so much for taking the time to review your recent stay with us. We apologize that it appears that we did not meet your expectations and that you did not have the experience that we would have hoped for you to have. We will share your feedback with our team so that we can make the correct improvements to ensure that we do not have these issues again in the future. We genuinely hope that if you find yourself in the area again that you will give us the opportunity to make up for this experience so that you can see all that we have to offer

10/10 優異

Pearl

I didn’t know I needed to fill out a credit card authorization form and another $112. I was told the $100 would be refunded and not the $12. My biggest complaint is transparency and how I’ll be refunded the $12 which neither the hotel nor Expedia made known to me.
於 2024 年 4 月住了 1 晚
BRITTNEY 於 2024年4月2日的回應
We do apologize for the inconvenience of your stay.

10/10 優異

Anabel

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
BRITTNEY 於 2024年4月3日的回應
Thank you again for choosing Skypoint Hotel and Suites

8/10 不錯

Dianna

讚好：住宿狀況
於 2024 年 3 月住了 1 晚
BRITTNEY 於 2024年3月26日的回應
thank you for your review

6/10 一般

Daniel (Rogers)

家人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
It was ok
於 2024 年 3 月住了 1 晚
Rebecca 於 2024年3月25日的回應
Dear Daniel, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

6/10 一般

Lisa

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2024 年 3 月住了 1 晚
BRITTNEY 於 2024年3月26日的回應
thank you for your review.

10/10 優異

Delia

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Rebecca 於 2024年3月25日的回應
Hi Delia. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Sky Point Hotel & Suites. We’d be happy to serve you again with the same awesomeness next time you visit Sky Point Hotel & Suites.

2/10 很差

David (chatsworth)

商務旅客
不滿：整潔度、職員與服務和設施服務
I’m still in line. Behind 7 people with 1 person working and they are slow and taking there time
於 2024 年 3 月住了 1 晚
Rebecca 於 2024年3月25日的回應
Dear David, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

10/10 優異

Jose Ruben (Perry)

於 2024 年 3 月住了 1 晚
Rebecca 於 2024年4月10日的回應
Hello Jose Ruben. Thank you for taking the time and sharing your feedback regarding your stay! We're glad that we could make your stay fantastic at Sky Point Hotel & Suites.

10/10 優異

sion

讚好：整潔度和職員與服務
於 2024 年 3 月住了 1 晚
Rebecca 於 2024年3月25日的回應
Hi Sion. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Sky Point Hotel & Suites. We’d be happy to serve you again with the same awesomeness next time you visit Sky Point Hotel & Suites.

10/10 優異

Domenica

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Rebecca 於 2024年3月25日的回應
Hi Domenica. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Sky Point Hotel & Suites. We’d be happy to serve you again with the same awesomeness next time you visit Sky Point Hotel & Suites.

10/10 優異

Charlotte (Statesboro)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I was in a bad position and when I called to try and figure it out the lady was ending her shift but she was able to help me and when I arrived the gentleman behind the counter was so helpful and understanding and really really polite and nice. Thank you so much. I can't wait to book again!!!
於 2024 年 3 月住了 1 晚
Rebecca 於 2024年3月25日的回應
Hi Charlotte. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Sky Point Hotel & Suites. We’d be happy to serve you again with the same awesomeness next time you visit Sky Point Hotel & Suites.

4/10 欠佳

Karan Anne

於 2024 年 3 月住了 1 晚
Rebecca 於 2024年3月25日的回應
Dear Karan, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

10/10 優異

Brittney

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
After long day at the airport having transportation to hotel was nice ...also clean, and friendly ..the receptionist was very helpful when I called as well
於 2024 年 3 月住了 1 晚
Rebecca 於 2024年3月25日的回應
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

2/10 很差

Iesha

家人同遊, 商務旅客
不滿：整潔度、職員與服務和住宿狀況
Upon arriving to the hotel check in was easy. We received our key cards and headed to our room. We opened the door flick the light switch and a mouse ran fast across the carpet! We quickly close the door and went directly back down to the front Desk. We explained and told the front Dess personnel what just happened and what we just saw she laughed in our face and said that she has never heard of that happening, then proceeded to say that we are liars. We asked for a refund. She told us that she would have to call a manager. Once the manager was caught over the phone because he was not there in person to handle the situation. He as well proceeds to say that we did not see a mouse, and that we are lying. He told us that he cannot assist us with a refund because that is not their policy. This whole process has been hell and we decided to just give up on a refund and go to another hotel just to get out of a infested hotel as quickly as possible. This hotel indeed has rodents and they will do nothing about it.
於 2024 年 2 月住了 1 晚
Ron 於 2024年3月1日的回應
Hello Iesha we certainly apologize that this situation was not handled as we would have hoped. While your guest did report that upon opening the door and not even having actually entered the room they may have seen something, the actual reservation holder who also did not enter the room was not able to corroborate that sighting. Maintenance was onsite, checked the room, moved the furniture, and also was unable to find anything either. Even with that, as well as our long history of never having a report of any activity of that type, we could have better conveyed this message. Please reach out to us if you had an issue receiving the refund that you and your guest received prior to your leaving the property as a courtesy. This review says otherwise and if there was an issue with that refund or the receipt that you received for that refund prior to leaving the building, we'd love to assist in any way we can.

2/10 很差

Andrea

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Nope, nope, nope. Booked a room for 5. Only 2 towels to share and 1 bar of soap, no shampoo or hair dryers. No bedding for one bed. Front desk staff won’t answer the phone from inside the room and was very rude when calling from my cell. Neighborhood is NOT SAFE. Lots of people spending the night in the parking lot. Gas station is bullet proofed.
於 2024 年 2 月住了 1 晚
BRITTNEY 於 2024年3月5日的回應
We do apologize for the inconvenience of your stay.

4/10 欠佳

robert

不滿：整潔度、設施服務和住宿狀況
Web site says there is onsite dinning and contental breakfast and they have not had it since the pandemic!!
於 2024 年 2 月住了 3 晚
BRITTNEY 於 2024年3月5日的回應
We are working to remove from 3rd parties i do apologize.

10/10 優異

Daouda

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 2 月住了 1 晚
BRITTNEY 於 2024年3月5日的回應
Thank you again for choosing Skypoint Hotel and suites.

10/10 優異

Brittanee

伴侶同遊
讚好：職員與服務和住宿狀況
不滿：設施服務
Great but no breakfast they don’t serve breakfast
於 2024 年 2 月住了 1 晚
Rebecca 於 2024年3月25日的回應
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

2/10 很差

Shaquita

不滿：整潔度和住宿狀況
This property is disgusting. I would never stay at this property again. The room that I stayed in actually smelled so bad it didn’t matter how much air freshener I sprayed in that room. Every time I walked in the room it had like a mildew kind of smell then to add insult to injury they charge me $25 for making towels dirty like aren’t you supposed to do that a horrible experience that I will never have again.
於 2024 年 2 月住了 3 晚
Front Desk 於 2024年2月22日的回應
Thank you for taking the time to review your stay. I apologize that it appears you didn't have the experience we would have hoped for. While we certainly understand that towels will get dirty we do charge for linen when it's beyond typically use consisting of makeup, hair dye, and like damages. We do hope that if you find yourself in the area again you choose to stay with us.

10/10 優異

Stephanie

伴侶同遊
讚好：整潔度和職員與服務
Stayed one night to catch a flight. It wasn’t fancy, but it served its purpose.
於 2024 年 2 月住了 1 晚
Rebecca 於 2024年3月25日的回應
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

10/10 優異

Allison

讚好：整潔度和職員與服務
I got great sleep.
於 2024 年 2 月住了 2 晚
Rebecca 於 2024年3月25日的回應
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

6/10 一般

Stacy

讚好：職員與服務
不滿：整潔度
There was bugs in the jacuzzi tub & around it. But the room was decent.
於 2024 年 1 月住了 1 晚
Rebecca 於 2024年3月25日的回應
Dear Stacy, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

10/10 優異

Shecaniah

讚好：整潔度和職員與服務
Perfect
於 2024 年 1 月住了 1 晚
Rebecca 於 2024年3月25日的回應
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

4/10 欠佳

mauricio gil

商務旅客
讚好：整潔度
不滿：設施服務和住宿狀況
BAÑO EN MUY MALAS CONDICIONES
於 2024 年 2 月住了 1 晚
Rebecca 於 2024年3月25日的回應
Dear Mauricio Gil, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

4/10 欠佳

nyeishianyei

不滿：職員與服務和設施服務
I’m very unhappy. They charged me before arriving at the property. I was also charged for the full stay when per their policy, they charge one night for no shows/cancellations. Then I was charged more than the Expedia price I booked. I was told they still charge the percentage Expedia is supposed to be saving me, so I ended spending $25. Again reviewed their pricing and fees and there’s no incidental fee listed just the deposit. So they use Expedia to lure customers in, just to charge them the full rate at check in. Maybe it was my fault for doing reserve no pay later. Not sure if those who pay advance have the same encounter. That shouldn’t matter seeing as I was quoted a pay now price and a reserve now price. However I’ve never had this problem any other time with any other hotel when I’ve booked through Expedia. They are truly deceptive. Their wifi didn’t connect so I ended up using my hotspot for my Ipad. They will never get me again!
於 2024 年 2 月住了 2 晚
Ron 於 2024年2月5日的回應
Thank you for taking the time to review your stay with us. I definitely apologize for any misunderstandings regarding the fees paid to the property. When booking on this site there is a notice of the service fee to be paid at the property as well as an incidental/deposit to be paid at the property upon check in. We apologize that this appears to have overshadowed an otherwise good stay.

10/10 優異

Gulrukh

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Front desk staff very courteous & friendly, will stay in future & recommend to friends & family
於 2024 年 2 月住了 1 晚
YAYA 於 2024年2月5日的回應
Thank you so much for taking the time to review your recent stay with us. We are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 優異

Susie

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
I loved it don’t let the location & outside fool u it was a lovely experience & vibe & the cleanliness was out of site
於 2024 年 2 月住了 1 晚
YAYA 於 2024年2月5日的回應
We are so happy to hear that you enjoyed your stay with us and that everything was 10/10. We hope to see you again soon! Thank you so much for taking the time to review your recent stay with us.

6/10 一般

Rivka (Miami Gardens)

讚好：整潔度
不滿：設施服務
Everything is so close like stores and restaurants.
於 2024 年 1 月住了 5 晚
YAYA 於 2024年2月5日的回應
We are so happy to hear that you enjoyed your stay with us . We hope to see you again soon! Thank you so much for taking the time to review your recent stay with us.

10/10 優異

Anthony

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Ron 於 2024年2月5日的回應
Thank you for staying with us!

10/10 優異

Roukens-Lee

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Ron 於 2024年2月5日的回應
Thank you for staying with us!

2/10 很差

Majesty

不滿：整潔度、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Ron 於 2024年2月5日的回應
Thank you for staying with us!

8/10 不錯

Larry

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean and fairly well taken care of property. Friday 5am airport shuttle was packed full. I stayed 2 nights and didn’t want service after the first night so I put the do not disturb card on the door. Maid service ignored the card and knocked on the door asking if I was staying over. This is unacceptable. Do they not understand the meaning of the card? Do they not have a list of who is staying multiple nights? Overall, I was pleased with my stay and will be using this place again
於 2024 年 1 月住了 2 晚
YAYA 於 2024年2月5日的回應
Thank you so much for taking the time to review your recent stay with us. We are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 優異

kiara

於 2024 年 1 月住了 1 晚
Ron 於 2024年2月5日的回應
Thank you for staying with us!

10/10 優異

Amos

於 2024 年 1 月住了 1 晚
Ron 於 2024年2月5日的回應
Thank you for staying with us!

10/10 優異

Shareef

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Good
於 2024 年 1 月住了 1 晚
YAYA 於 2024年2月5日的回應
Thank you so much for taking the time to review your recent stay with us. We are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!

2/10 很差

Ofelia

於 2024 年 1 月住了 2 晚
Rebecca 於 2024年3月25日的回應
Dear Ofelia, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.