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亞特蘭大格溫奈特廣場萬豪酒店的評價

3.5 out of 5
亞特蘭大格溫奈特廣場萬豪酒店
1775 Pleasant Hill Rd, Duluth, GA

評價

7.6

不錯

10 分評分，優異；1527 則評價中有 689 則" "
8 分評分，不錯；1527 則評價中有 302 則" "
6 分評分，一般；1527 則評價中有 193 則" "
4 分評分，欠佳；1527 則評價中有 147 則" "
2 分評分，很差；1527 則評價中有 196 則" "

8.0/10 

整潔度

8.0/10 

職員與服務

7.6/10 

設施服務

7.6/10 

住宿狀況

7.8/10 

環保程度

評價

10/10 優異

Jianming

讚好：整潔度
於 2024 年 1 月住了 2 晚
Naval 於 2024年2月6日的回應
Hello Jianming, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We are so happy you enjoyed your stay with us. We know you have choices and are honored you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 優異

Zhenwu

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
good
於 2023 年 11 月住了 3 晚
daisy salgado 於 2023年11月29日的回應
Hello Valued Customer, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We look forward to having you back with us in the future. Safe Travels!

8/10 不錯

Yuhong

於 2023 年 11 月住了 1 晚
Naval 於 2023年12月5日的回應
Hello Yuhong, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

8/10 不錯

Lian Dong

於 2023 年 8 月住了 1 晚
Dave 於 2023年9月11日的回應
Hello Lian Dong, thank you for taking a moment to leave us a Review. We value reviews left by our guests because it gives us insight into how we can make our hotel a better experience for the future. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

4/10 欠佳

Xuxiang

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Facility feels very old. There were hair on the towel in the bathroom
於 2023 年 5 月住了 1 晚
Dave 於 2023年5月9日的回應
Hello Xuxiang, thank you for taking a moment to leave us a Review. We value reviews left by our guests because it gives us insight into how we can make our hotel a better experience for the future. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

2/10 很差

Hong

讚好：職員與服務
不滿：設施服務和住宿狀況
於 2023 年 2 月住了 1 晚
Dave 於 2023年3月20日的回應
Hello Hong, thank you for taking a moment to leave us a Review. We value reviews left by our guests because it gives us insight into how we can make our hotel a better experience for the future. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

10/10 優異

Chunbin

於 2022 年 7 月住了 1 晚

8/10 不錯

Yue

於 2022 年 5 月住了 1 晚

10/10 優異

Xiaoyi

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
还不错，就是晚上太吵叻隔壁
於 2022 年 6 月住了 1 晚

10/10 優異

Yaru

讚好：整潔度、職員與服務、設施服務和住宿狀況
nice nice nice
於 2021 年 8 月住了 2 晚
Sonesta Gwinnett Place 於 2021年8月26日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 很差

Gloria

商務旅客, 多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I arrived after 1:00 am because my flight was delayed and my room was given to someone else. It took too long and the beds are small.
於 2024 年 5 月住了 2 晚

8/10 不錯

Seung

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Kayla

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
For the property to be considerably older, it was very well taken care of. I liked how it was off of a busy road, but tucked in a little corner that made it feel safe.
於 2024 年 5 月住了 3 晚

10/10 優異

Jerusalem

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice place
於 2024 年 4 月住了 1 晚
Naval 於 2024年5月22日的回應
Hello Jerusalem, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. Our staff will be so happy to read your comments. We value your business and look forward to having you back with us in the future. Safe Travels!

4/10 欠佳

Sylvia

商務旅客, 多人同遊
讚好：職員與服務
不滿：住宿狀況
Front desk is slow. They ran out of towels for our second day. We had about 5 rooms in our party and we all had to reuse our towels.
於 2024 年 5 月住了 2 晚
Naval 於 2024年5月22日的回應
Hello Sylvia, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

6/10 一般

Ulysses

不滿：住宿狀況
Housekeeping did not come everyday to clean, we asked for towels they did not bring them, the elevator was broken I had to get new room keys which is the second time I’ve had to do that on my stays. I could not use the sink without the shower filling up
於 2024 年 5 月住了 3 晚
Naval 於 2024年5月20日的回應
Hello Ulysses, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

10/10 優異

Tanasia

讚好：整潔度、職員與服務、設施服務和住宿狀況
Breakfast was amazing!!!
於 2024 年 5 月住了 2 晚
Naval 於 2024年5月20日的回應
Hello Tanasia, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 優異

Jeffrey

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
I stayed there for 3 nights . The check in was about a hour because they only had one person working the front desk and the system was down . But after that everything was ok .will stay there again
於 2024 年 5 月住了 3 晚
Naval 於 2024年5月20日的回應
Hello Jeffrey, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 優異

Shadei

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
One of my favorite staycation spots.
於 2024 年 2 月住了 1 晚
Naval 於 2024年5月20日的回應
Hello Shadel, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 優異

Shadei

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
So even though it wasn't the best experience I've had here, it wasn't horrible. Some things happened that were out of the control of the staff but they were excellent in trying to fix things. I will be back. Front desk staff were great.
於 2024 年 5 月住了 1 晚
Naval 於 2024年5月20日的回應
Hello Shadel, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 優異

Jewel

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My “go-to” hotel for whenever I’m in town visiting Atlanta. It’s in a very convenient location and the hotel amenities meet my needs no matter the occasion.
於 2024 年 5 月住了 2 晚
Naval 於 2024年5月20日的回應
Hello Jewel, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 優異

Natt

伴侶同遊
I had a great stay!
於 2024 年 5 月住了 1 晚
Naval 於 2024年5月20日的回應
Hello Natt, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

6/10 一般

Betty

親子同遊, 商務旅客
讚好：職員與服務
it was okay
於 2024 年 5 月住了 2 晚
daisy 於 2024年5月19日的回應
Hello Valued Customer, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We look forward to having you back with us in the future. Safe Travels!

8/10 不錯

Cassaundra

家人同遊, 寵物同遊
讚好：整潔度和職員與服務
We have stayed here before. This time Our stay started off rocky because our room did not have hot water. It was lukewarm at best. Then we asked for a different room the front desk lady obliged and we were pleasantly surprised that the new room was perfect. The rooms aren’t updated and the furniture is well worn (even a little dusty in some rooms) but we would book again bc the price was affordable for the quality.
於 2024 年 5 月住了 2 晚
Naval 於 2024年5月22日的回應
Hello Cassaundra, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

10/10 優異

Nikki (Savannah)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The gym, pools, and hot tub were great amenities. Breakfast was good. We had fun playing pool in the Art bar but wished the bar was open longer.
於 2024 年 5 月住了 1 晚
Naval 於 2024年5月20日的回應
Hello Nikki, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

4/10 欠佳

Cadrene

家人同遊, 親子同遊, 多人同遊
不滿：住宿狀況
Place was terrible, no room service, didn’t have hot water sometimes pool filthy restaurant was garbage would not recommend or stay again and facility need upgrade
於 2024 年 5 月住了 3 晚
daisy salgado 於 2024年5月15日的回應
thank you for taking a moment to leave us a Review. We value reviews left by our guests because it gives us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

10/10 優異

AUDRA

親子同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff is AMAZING!! The property is ALWAYS well maintained when i visit!
於 2024 年 5 月住了 2 晚
Naval 於 2024年5月15日的回應
Hello Audra, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 優異

Chris

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 5 月住了 1 晚
Daisy salgado 於 2024年5月14日的回應
Hello Valued Customer, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We look forward to having you back with us in the future. Safe Travels!

10/10 優異

Darnee

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
May stay at the Sonesta was wonderful as always. The numerous parking spaces must a plus we did not spend much time looking for parking. This is my second stay at a Sonesta hotel and it definitely did not disappoint.
於 2024 年 5 月住了 3 晚
Daisy salgado 於 2024年5月14日的回應
Hello Valued Customer, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We look forward to having you back with us in the future. Safe Travels!

10/10 優異

Teri R

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I absolutely cannot begin to tell you how pleased I was with this property and more so, with Expedia!!! My husband and I were looking for hotels originally for a one night stay. On average we knew we would pay around $160 for it. I wanted to stay two nights but our budget was not giving and we wanted to stay in a pretty decent hotel in a good area. I prayed and came across Sonesta and was delightfully surprised that the price was giving, VERY giving, so much so that we were able to do the two nights and stay within budget. We'd never stayed at a Sonesta, but have family that had so we knew the hotel would be nice. I'd read other reviews for this hotel, but let me tell you, do your own assessment. I was a little skeptical initially, but driving up to the hotel was enough for me to know we'd made the right choice. Check-in was quick and simple. One thing I did not like was the attendant did not tell us about breakfast, the amenities we had access to and she did not explain to us that we would need our key to access the floor we were staying on. We had to ask the housekeeper, who did not speak English, how to get to our floor. I thought the elevator was broken and literally almost had a panic attack because the elevator would not open when we were trying to go up, but it would not move. Anyhow, once that was figured out, the rest is history. It was a wonderful stay. I give it two thumbs up!!!
於 2024 年 5 月住了 2 晚
Naval 於 2024年5月15日的回應
Hello Teri, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 優異

Gaby

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Muy bonito lugar
於 2024 年 5 月住了 1 晚
Naval 於 2024年5月15日的回應
Hello Gaby, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 優異

Lily

讚好：整潔度、職員與服務、設施服務和住宿狀況
Stayed there before and it’s always clean nice atmosphere and the staff is always nice
於 2024 年 5 月住了 1 晚
Naval 於 2024年5月15日的回應
Hello Lily, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 優異

Dustin

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel and very good breakfast buffet. Pool was dirty but otherwise excellent!
於 2024 年 5 月住了 3 晚
Naval 於 2024年5月11日的回應
Hello Dustin, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

6/10 一般

Xochitl

讚好：整潔度
不滿：住宿狀況
Estuvimos a gusto, pero la propiedad y sus empleados les falta educación y servicio al cliente
於 2024 年 5 月住了 2 晚
Naval 於 2024年5月8日的回應
Hello Xochitl, thank you for taking a moment to leave us a Review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future.

2/10 很差

Nakia

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Hotel was booked an paid for. When I checked out they charged my card 200 more dollars an took my deposit. Been calling the hotel and nobody is picking up the phone. So u robbed me of 258.67
於 2024 年 5 月住了 2 晚
Naval 於 2024年5月8日的回應
Good morning Nakia, you were indeed incorrectly charged. I have refunded you all charges. Please allow 3-5 business days for the credit to reflect in your account. I apologize for any inconvenience caused. Thank you for staying with us.

8/10 不錯

Mu

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Pretty good. Good property and good location.
於 2024 年 5 月住了 2 晚
Naval 於 2024年5月8日的回應
Hello Mu, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

8/10 不錯

Caroline Lewis

家人同遊
讚好：整潔度、職員與服務和設施服務
Everything was nice except the pool was not able to be used. It was dirty and closed. We stayed 3 days. When reserving the pool was a plus for us. Please keep the pool open, its summer A few years ago when on biz i would stay one week a month, loved!! this place back then. Back then their was an exceptional breakfast buffet(had plenty options). Different from this past trip
於 2024 年 5 月住了 2 晚
Naval 於 2024年5月11日的回應
Hello Caroline, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

4/10 欠佳

Kimberly

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Floors unclean room had water damage hot water not hot smell in elevators feces on lobby floor stained lamp shades wholes in curtains the balcony was molded unclean if I wanted to get in the pool if weather permitted I wouldn’t have it was not clean
於 2024 年 5 月住了 2 晚
Naval 於 2024年5月8日的回應
Hello Kimberly, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

10/10 優異

Willie

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent everything
於 2024 年 5 月住了 1 晚
Naval 於 2024年5月8日的回應
Hello Willie, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

2/10 很差

Tajmeil

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Me and some of my co-worker stay here for our co-worker wedding and we all have issues the hotel is in need of MAJOR renovation first day some one complain about office leaking,my co-worker didnt have ANY hot water for 2 days my bathroom tile fall off and they have tape holding it together this hotel is a motel 6
於 2024 年 5 月住了 2 晚
Naval 於 2024年5月8日的回應
Hello Tajmeil, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

4/10 欠佳

Maribel

伴侶同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
El hotel huele en general mal.
於 2024 年 5 月住了 1 晚
Naval 於 2024年5月8日的回應
Hello Maribel, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

10/10 優異

Dustin

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely place. Very good breakfast
於 2024 年 5 月住了 1 晚
Naval 於 2024年5月3日的回應
Hello Dustin, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 優異

Dustin

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice place! Great staff. Awesome breakfast buffet.
於 2024 年 4 月住了 3 晚
Naval 於 2024年5月3日的回應
Thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 優異

Wai Yan Vivian

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 2 晚

4/10 欠佳

Angela

商務旅客
不滿：整潔度、設施服務和住宿狀況
Dirty, old, outdated, a lot of pealing wallpaper, patchwork on the walls and very understaffed. The staff they did have were very nice but very stressed. My room didn't get cleaned, i had to ask for towels twice. When inspecting the beds I found a used condom under the mattress.
於 2024 年 4 月住了 2 晚
Naval 於 2024年5月3日的回應
Hello Angela, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

10/10 優異

George

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had a great time here. The area has a lot of nice restaurants and shopping plazas that you can walk to so that was great. Hotel was nice and clean, and the staff was very friendly. Pool and hot tub were great as well :) Thanks so much for the hospitality!
於 2024 年 4 月住了 3 晚
Naval 於 2024年5月1日的回應
Hello George, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. Our staff will be so happy to read your comments. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 優異

Natalie

商務旅客
讚好：整潔度和職員與服務
不滿：住宿狀況
Property was safe and provided the necessary accommodations needed for the stay. The property was extremely clean, and Nehemiah was my front desk rep, and was amazingly hospitable. I didn't have the same experience with previous guest service agents. It is clear that the furniture in the unit was a bit aged (i.e. sofa, dressers, headboard), however, the cleanliness of the unit assisted with that.
於 2024 年 4 月住了 2 晚
Naval 於 2024年5月1日的回應
Hello Natalie, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. Nehemiah will be so happy to read your comments. We value your business and look forward to having you back with us in the future. Safe Travels!

6/10 一般

maria

家人同遊
不滿：整潔度、職員與服務和住宿狀況
La locación es buena y el parking, desayuno estuvo bien pero el lugar le falta mantenimiento. Lo malo, No nos limpiaron limpiaron las habitaciones, los pasillos sucios y olor a “Hierba” en nuestro piso era terrible. Además en la propiedad me cobraron más dinero de lo que decía mi reserva con expedía (ya puse un reclamo con ellos porque uds me dijeron que no podían ayudarme)
於 2024 年 4 月住了 2 晚
Naval 於 2024年5月1日的回應
Hello Maria, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Your reservation was billed incorrectly as you were charged for breakfast which was included in your rate. We have processed a refund for that amount. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

6/10 一般

Shemeka

家人同遊, 親子同遊, 伴侶同遊
不滿：職員與服務和設施服務
The hotel rooms were very much clean and neat for stay. Staff and service were very lacking of professionalism. We booked two rooms and requested them to be close only for them to be 20 doors apart. Rooms were reassigned and found out the name was registered to someone else’s name. Then she gave him room keys that were not deactivated at room exchange. The. They did not quite understand Expedia VIP access on providing the listed breakfast vouchers.
於 2024 年 4 月住了 2 晚
Naval 於 2024年4月30日的回應
Hello Shemeka, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

10/10 優異

Phuongthao

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything is good
於 2024 年 4 月住了 1 晚
daisy salgado 於 2024年4月29日的回應
Hello Valued Customer, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We look forward to having you back with us in the future. Safe Travels!