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关于机场棕榈酒店的点评

3 out of 5
机场棕榈酒店
190 Kirkbride Road, Auckland

点评

7.0

还可以

10 分 - 超赞。70 条好评，共有 373 条点评" "
8 分 - 还可以。130 条好评，共有 373 条点评" "
6 分 - 一般。101 条好评，共有 373 条点评" "
4 分 - 很差。52 条好评，共有 373 条点评" "
2 分 - 糟糕。20 条好评，共有 373 条点评" "

7.6/10

清洁度

8.2/10

员工和服务

6.8/10

服务设施

6.4/10

住宿条件和设施

点评

8/10 还可以

Kwok Hung

与家人出行
满意：住宿条件和设施，员工和服务
just ok
2019 年 11 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
在機場附近，能有免費機場接送，乾淨的房間，這樣的價格可說是物超所值。雖然房間不是很新，但設備基本上都有更新，冬天暖氣不是很夠。
2019 年 8 月入住 1 晚

10/10 超赞

Cheng lung

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 6 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
便利的機場附近飯店
房間乾淨，服務人員很親切，旁邊有超市買東西很方便，也有機場接送，不過要付錢，若兩人以上的話可以考慮叫uber，會比搭機場接送便宜！
2018 年 12 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 6 月入住 1 晚

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
convenent for our stay.nice clean accommodation.enjoyed our stay
2021 年 2 月入住 1 晚

6/10 一般

真实旅客

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
The property is in need of Repairs. Swimming pool was empty and dusty. Bathroom door would not close, paint work needs touching up had to wear slippers on room carpet, otherwise Toilets, Shower, Sink, fridge and Bed linen were all clean.
2021 年 1 月入住 2 晚

8/10 还可以

Mike，Bay of Islands

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施
Secure car park that was locked at night Helpful staff and good value, could do with some investment, cracked floor tiles in bathroom and maintenance neglected, but was cheap, pretty clean and comfortable bed
2021 年 1 月入住 1 晚

2/10 糟糕

真实旅客

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Terrible experience! Room was low quality, service was shocking - ended up leaving. Boom box party started up in the room next door at 9pm. Went to complain to reception who did nothing about it!!!
2021 年 1 月入住 1 晚

6/10 一般

真实旅客

不满意：员工和服务
2020 年 12 月入住 2 晚

4/10 很差

Marc

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 12 月入住 1 晚

8/10 还可以

shane，Auckland

满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
nice, pleasant venue, nil air con so was really warm in the room, they had a fan but it wasnt enough to cope with the warmth and climate. and pool was part full and green and closed off - it wouldve made up for nil air con if this was operational
2020 年 12 月入住 3 晚

4/10 很差

Georgina，Christchurch

满意：员工和服务
不满意：住宿条件和设施
The room itself was fine, but the seals around the sliding door and windows seemed non existent so even though we had all windows and doors closed - it sounded like they were open all night and was very loud. The worst part was when people were smoking outside their room next door, our whole room smelt like smoke as it came in around the closed windows.
2020 年 12 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Enjoyable stay
Very enjoyable stay. Friendly and helpful desk staff. Plenty of on-site parking. Clean room, comfortable bed. Good value for money stay.
2020 年 11 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 11 月入住 1 晚

2/10 糟糕

CJ

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Don't waste your time
It's too dirty. The bathroom is full of mold. Cold and noisy room, swimming pool and other facilities that are so different from the photo. Only one good point is price
2020 年 11 月入住 2 晚

10/10 超赞

Carleen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It was exactly what I expected. Very generous with airport transfers, much appreciated. Easy and obliging concierge. Thank you
2020 年 11 月入住 1 晚

6/10 一般

真实旅客

与配偶出行
满意：员工和服务
不满意：住宿条件和设施
The property is pretty warn down. the roof was peeling in the bath room, the outdoor decking is dangerous as there are bits of wood not nailed in. Quite unstable. The rooms have the basics, it does not feel as clean due to the worn down nature. The original booking said it was non-refundable and came with a free airport shuttle service. However, after making the non-refundable booking, I got a message from the hotel to say "the shuttle service is not operating, sorry for the inconvenience". You get what you pay for, even thought it could still be a little cheaper. Staff are friendly and helpful.
2020 年 11 月入住 2 晚

8/10 还可以

George

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 11 月入住 1 晚

6/10 一般

Karena，Nelson

商务旅客
满意：员工和服务，清洁度
不满意：住宿条件和设施
Good price, pleasant and helpful staff, free WIFI, comfortable bed, located close to airport with free parking. Disappointed that pool was unusable, decor pretty shabby and needed to get a staff member to tune TV in. Potholes, rubbish and generally unkempt car park was a bit off putting.
2020 年 11 月入住 1 晚

10/10 超赞

J，Auckland

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was fine the room itself. It is abit tired and old and could do with some work on the outside but overall its fine.
2020 年 10 月入住 1 晚

8/10 还可以

Andrew，Brisbane

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Was nice. If you're after a no frills stay that's nice and clean with a comfy bed before getting on a flight then this is it.. Staff were friendly and can't beat a free ride to the airport. Even if it is 5 min away
2020 年 10 月入住 1 晚

6/10 一般

Bill，Ahipara

商务旅客
满意：员工和服务
不满意：住宿条件和设施
What u get for the price bed was good TV didn’t work Cups needed a good wash Security chain was broken I asked to shift room as the neighbours TV was loud
2020 年 10 月入住 1 晚

6/10 一般

真实旅客

商务旅客
满意：员工和服务，清洁度
2020 年 10 月入住 1 晚

10/10 超赞

Tangiwai，Auckland

与配偶出行
满意：清洁度
The property was fine. It was tidy and comfortable
2020 年 9 月入住 1 晚

8/10 还可以

Tangiwai，Tamaki Makaurau

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The customer service was excellent. Would have been nice to have had access to a microwave and forks Nd knives otherwise very clean and comfortable.
2020 年 8 月入住 1 晚

2/10 糟糕

真实旅客

团体旅客
满意：员工和服务
不满意：住宿条件和设施，服务设施
Shower was flooded broken tiles in bathroom only one body wash
2020 年 8 月入住 1 晚

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
They don’t answer messages. No customer service. Cheap prices but you get what you pay for.
2020 年 8 月入住 1 晚

8/10 还可以

Jomex

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 8 月入住 1 晚

6/10 一般

MTHead，Wellington New Zealand

商务旅客
Whilst the venue is in a very handy location especially to the Airport. It is very tired and a bit run down with some of the room amenities such as the bathrooms shown some real wear and tear. There was no one on reception when I arrived so had to leave and come back and no lighting in the car park so very hard to see where to go to get to the room. The Bed however was comfortable
2020 年 7 月入住 2 晚

10/10 超赞

Sharl，Auckland

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly service, nicely greeted on arrival. Clean room no complains
2020 年 7 月入住 1 晚

2/10 糟糕

peter

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 7 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Was a good stay, yummy dinner.
2020 年 7 月入住 3 晚

8/10 还可以

真实旅客

2020 年 7 月入住 1 晚

2/10 糟糕

Angela，Christchurch

商务旅客
不满意：住宿条件和设施，清洁度
Last minute rate & discount meant I wasn’t expecting much - especially after reading reviews. I stayed 6pm-8am & found it noisy, cold & mouldy shower. They offer a free airport transfer which I used oneway, it arrived in the 25min timeframe given. The driver was dressed in a smart suit & polite but I had to ask him to stop talking on his mobile while driving (1hand) because its illegal in NZ. My seatbelt was broken & I informed driver but he didn’t bother looking at it. 6pm: Check-in is quick & friendly, it’s strange they require you to write down your credit card number & details for deposit. Security around this worried me but he said it gets destroyed after 1 month. Internal hallways were very cold, strong bleach smell? & dark. I noticed a bunch of external doors had been latched open, security issue? Room is very large with high ceilings, good storage for large luggage, jug, fridge, tv. It was freezing (Window was left open) & the only heating was a tiny heater. I turned it up high asap at 6pm & room didn’t feel warm until 11pm. Only 1 duvet, no extra blankets in room. I didn’t use the shower because there is black mould around the base, the smell of bleach was very strong. I don’t think this place has any insulation against cold or noise of traffic/hallway. Thin curtains meant the outside lights left on shine quite brightly in your room at night. I didn’t feel safe, warm or clean here - wouldn’t recommend.
2020 年 6 月入住 1 晚

6/10 一般

Steve，NZ

商务旅客
满意：服务设施，员工和服务
this property was very reasonably priced but the room did not smell very nice.
2020 年 6 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施
A bit dated but tidy and clean Cat park and drive way need attention
2020 年 5 月入住 3 晚

8/10 还可以

真实旅客

与家人出行
满意：员工和服务，清洁度
不满意：服务设施
Staff where lovely and friendly. The jug area in the rooms need to be updated and maybe a microwave in the rooms
2020 年 3 月入住 1 晚

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、服务设施
Nice room but catches missing from window which made it difficult to close properly
2020 年 3 月入住 1 晚

4/10 很差

真实旅客

不满意：清洁度、服务设施、住宿条件和设施
The carpet was dirty my Wifes socks turned brown in our room . Never again.
2020 年 3 月入住 1 晚

8/10 还可以

真实旅客

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I like the hotel, as it was close to the airport, nice and clean, but there is a little thing for you to know. At 4 am we packed bags but could not leave as the gate was locked. I wanted to go back to the room and call the staff, but once you left the building at night, there is no way back. I had to find the number on my mobile, call the front desk and somebody open the gate for us. I understand the security, but we should be told, it was a bit nervous. Otherwise, the hotel is good.
2020 年 3 月入住 1 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was hard to come from the city centre. We had to change from train to bus but it was easy to get to the airport cuz they have shuttle.
2020 年 3 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
2020 年 3 月入住 1 晚

4/10 很差

真实旅客

满意：员工和服务
不满意：住宿条件和设施，清洁度
The service was good. The room smelt like someone had been smoking in it. One window could not be opened. The room was very basic and very oddly laid out. The bathroom was tiny.
2020 年 3 月入住 1 晚

6/10 一般

Stephen

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Never again without major changes.
The place is tied and needs a revamp, curtains need repair, a coat of paint is badly needed and the room lacked a sink the cups had to be washed in the hand basin also no warming facially for food and at the price it was not value for money.
2020 年 3 月入住 1 晚

4/10 很差

真实旅客

不满意：住宿条件和设施，服务设施
Didn’t expect much but certainly was a motel, not a hotel. The room smelled awful walking in. Ended up finding another place to stay as I didn’t feel comfortable sleeping there.
2020 年 3 月入住 1 晚

10/10 超赞

j d

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Airport location plus pool!
Fabulous location for the airport plus a bonus of the pool and garden. Staff really friendly and helpful too. Airport transfer quick and easy.
2020 年 2 月入住 1 晚

2/10 糟糕

barbara

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Never In A million prefer to sleep on a bench
Terrible experience. Hotel falling apart . They do not even try to keep it clean. Run down dirty dark Horror
2020 年 2 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 2 月入住 1 晚

4/10 很差

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施
It was dirty. The shower door didn't close so the bathroom floor was wet had to use shower towels to mop up. There wasn't lighting so felt unsafe getting out of my car in car park and walking to my room. Lots of glass and rubbish in car park. Also was mislead that car park was free for two week stay. Staff was blunt did the best he could.
2020 年 2 月入住 1 晚