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The Surrey Hotel

4.0 star property
Suburban hotel with 24-hour front desk and indoor pool

Choose dates to view prices

Photo gallery for The Surrey Hotel

Indoor pool
Breakfast, lunch and dinner served
Bar (on property)
View from property
View from property
The Surrey Hotel sits near Eden Park, offering a quiet retreat with its indoor pool and garden. Guests connect to WiFi from their rooms and start their day with breakfast at The Surrey Pub. The attentive staff and concierge services have consistently impressed previous visitors.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Laundry
The current price is HK$588
HK$677 total
includes taxes & fees
2 Dec - 3 Dec

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Apartment, 2 Bedrooms

Living area

Standard Apartment, 2 Bedrooms

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Blackout curtains
2 bedrooms
Hairdryer
  • 570 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Apartment, 1 Bedroom, Garden View

Living area

Standard Apartment, 1 Bedroom, Garden View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Blackout curtains
2 bedrooms
  • 431 sq ft
  • 7 bedrooms
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

2 bedrooms, desk, blackout curtains, iron/ironing board

Family Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Blackout curtains
Portable fan
2 bedrooms
Hairdryer
  • 431 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

View all photos for Superior Room, 2 Double Beds

Bathroom

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
2 bedrooms
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
  • 323 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 2 Queen Beds

2 bedrooms, desk, blackout curtains, iron/ironing board

Deluxe Room, 2 Queen Beds

8.8 out of 10
Excellent
(12 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
2 bedrooms
Heating
Hairdryer
Private bathroom
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Motel Studio (located across the road)

2 bedrooms, desk, blackout curtains, iron/ironing board

Motel Studio (located across the road)

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Blackout curtains
Heating
2 bedrooms
Ceiling fan
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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About the area

Map
465 Great North Road, Grey Lynn, Auckland, 1021

What's nearby

  • Eden Park - 15 min walk - 1.3 km
  • Auckland Zoo - 3 min drive - 2.9 km
  • Sky Tower - 4 min drive - 4.0 km
  • SkyCity Casino - 4 min drive - 4.0 km
  • Auckland Ferry Terminal - 6 min drive - 4.7 km

Getting around

  • Auckland Kingsland Station - 2 min drive
  • MOTAT 1 Tram Stop - 16 min walk
  • Auckland (AKL-Auckland Intl.) - 25 min drive

Restaurants

  • ‪Caltex - ‬6 min walk
  • ‪Ciao Belli Pasta And Pizza - ‬20 min walk
  • ‪Heritage Cuisine Of India - ‬20 min walk
  • ‪Newton Fish & Chipery - ‬10 min walk
  • ‪Thaiger - ‬5 min walk

About this property

The Surrey Hotel

Upscale hotel near Eden Park
Take advantage of a terrace, a garden and laundry facilities at The Surrey Hotel. The on-site restaurant, The Surrey Pub, offers breakfast, lunch and dinner. In addition to car hire on-site and a bar, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
You'll also enjoy perks such as:
  • An indoor pool
  • Full breakfast (surcharge), a reception hall and meeting rooms
  • A lift, a 24-hour front desk and luggage storage
  • Concierge services, smoke-free property and a front desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All 83 rooms offer comforts such as air conditioning, as well as amenities such as free WiFi.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Mini fridges, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7 AM to 10:30 AM for a fee: NZD 20 to 30 for adults and NZD 20 to 30 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Surrey Pub

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 3,229 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • 4 buildings
  • Built in 1980
  • Edwardian architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately NZD 20.00 to 30 for adults and NZD 20.00 to 30 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 14 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Surrey Hotel Auckland
Surrey Auckland
The Surrey Hotel Auckland, New Zealand
The Surrey Hotel Hotel
The Surrey Hotel Auckland
The Surrey Hotel Hotel Auckland

Frequently asked questions

Does The Surrey Hotel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at The Surrey Hotel?

As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at The Surrey Hotel on 2 Dec 2025 start from HK$588.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Surrey Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Surrey Hotel?

Limited spots are available.

What time is check-in at The Surrey Hotel?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Surrey Hotel?

Checkout is at 10 AM. Late check-out is available for a fee (subject to availability).

Where is The Surrey Hotel located?

Located in Grey Lynn, this hotel is within 1 mi (2 km) of Western Springs Stadium and Eden Park. Sky Tower and Auckland Ferry Terminal are also within 3 miles (5 km). MOTAT 1 Tram Stop is 16 minutes by foot and Western Springs Lakeside Entrance Tram Stop is 21 minutes.

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The Surrey Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 231 out of 976 reviews
Rating 8 - Good. 422 out of 976 reviews
Rating 6 - Okay. 217 out of 976 reviews
Rating 4 - Poor. 77 out of 976 reviews
Rating 2 - Terrible. 29 out of 976 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Vikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel because of the location, amenities and the rooms are good. It has a cozy British pub feeling restaurant and a pool. It is convenient to town without being too close. I have enjoyed staying here for years.
Stayed 2 nights in Apr 2025

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal location

Great spot suited us perfectly
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bring Your Baby!

Mahara and the team are friendly, professional and so welcoming! This is our second stay and we absolutely recommend it for families with babies. Peaceful and quiet at night, too.
Stayed 2 nights in Mar 2025

10/10 Excellent

Meagan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all your shopping needs. Has dining available on site also for convenience. Lots of parking.
Stayed 2 nights in Nov 2024

8/10 Good

Maree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel met our expectations.
Stayed 1 night in Dec 2022

8/10 Good

Barry

Liked: Staff & service, amenities
Good customer service on arrival, room was clean few stains on the carpet but nothing major. Pretty good for the price, would stay again.
Stayed 1 night in Sep 2023

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big place
Stayed 2 nights in Nov 2022

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Rooms were clean and quiet. Delicious breakfast was available in the restaurant area and very convenient.
Stayed 1 night in Nov 2022

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. The swimming pool was an excellent entertainment for my kids. Will be great if the hotl had a microwave for its guests to use.for
Stayed 3 nights in Oct 2024

8/10 Good

Anne

Liked: Staff & service
Disliked: Property conditions & facilities
Was a little dated but comfortable
Stayed 1 night in Oct 2024

8/10 Good

Bronwyn

Liked: Cleanliness, staff & service, amenities
Walking to distance to eden park
Stayed 1 night in Nov 2024

10/10 Excellent

CHRIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy. Comfortable bed. Nice staff

6/10 Okay

Jo

Disliked: Amenities
The property was ok, great location for our concert. However staff attitude in the bar was terrible! Unfriendly, unapproachable and unprofessional.
Stayed 2 nights in Nov 2024

8/10 Good

Andrew

Liked: Staff & service, amenities
Disliked: Cleanliness
Excellent Location with convenient parking. Pleasing but dated building with functional but mildly rubbish fittings - Poorly hung doors and fixtures etc. Was some mystery food on the floor when we checked in but other than that it was a clean room. Nice beer on tap.
Stayed 1 night in Aug 2022

8/10 Good

Tania

Liked: Cleanliness, staff & service
Good location, quiet and safe. Room was clean and tidy except air conditioning didn’t work.
Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Liked: Staff & service, amenities
The property is clean and comfortable, but I must say the section we were in (1 bedroom apartment) was a little 'tired'.... ie could do with a facelift.
Stayed 5 nights in Mar 2023

6/10 Okay

Selotia

Disliked: Staff & service
I like the room size and beds. I dislikes the facts of no lift
Stayed 1 night in Nov 2023

8/10 Good

Keith

Liked: Amenities
Great location, handy for what we needed. The coffee table was way to large for room and four people. I badly hurt lower leg on glass corner.
Stayed 2 nights in Jul 2022

6/10 Okay

Amanda

Liked: Staff & service
Very strong perfume smell in our room. Hard to find your room as it’s a bit of a maze. Staff were very helpful when asked.
Stayed 1 night in Mar 2023

6/10 Okay

andrea

Disliked: Cleanliness, property conditions & facilities
Our room wasn’t cleaned properly, we found a pair of socks beside one of the beds. The dishes in the cupboard had food on them. There was a child's toy on the floor. The area around the hotel looks like it was beautiful ten years ago but the grounds had trash lying about. The lobby was pleasant and the staff were nice.
Stayed 3 nights in Feb 2024

6/10 Okay

Maeve

The location was fine. The accommodation was ok. They told us that the rugby would be on in the bar/restaurant on Sunday morning, so we llanned to watch it there. Turns out "the tv was broken"... we are pretty confident in guessing they didnt have sky sport, and thats why they werent showing it. Dont appreciate being lied to.
Stayed 2 nights in Oct 2023

4/10 Poor

Rej

Disliked: Cleanliness, property conditions & facilities
Expecting a modern furnished two bedroom apartment, it wasn’t. Stains on sofa. Bathroom smelt like men’s urinal that hasn’t been cleaned properly. Smell drifts into the lounge and one of the bedrooms. No hand wash or extra toilet paper in bathroom. Had booked for two nights but left after the first night because of the smell and itchiness from the carpet. I wouldn’t call this place a Hotel it was more of an Motel or Inn. I wasn’t happy that I had to spend extra money to book at another accommodation.
Stayed 2 nights in Mar 2023

4/10 Poor

Fiona

Disliked: Staff & service, amenities, property conditions & facilities
We decided to stay here for old time's sake as we stayed for 7 weeks 10 years ago while our new house was being finished. What a disappointment! While the rooms have had a modest refresh, the service and quality has significantly dropped. The restaurant staff were cheerful but inattentive, left us sitting with a table of dirty dishes for over an hour and didn't check in for drink refills. They spent most of their time out on the deck together smoking. At 6pm we asked for coffee and were told they close the machine at 5pm. They offered no alternative and told us they were dead serious. My friend found brush bristles in her salad and they kindly provided a new salad which was appreciated.
Stayed 2 nights in Jul 2023

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pratique et agréable. Personnel très accueillant. Parking très pratique et gratuit.
Stayed 2 nights in Oct 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Arrived late, left early, so only contact was with receptionist who was very pleasant and efficient. Up to same good standard as on previous visit. Thank you
Stayed 2 nights in Oct 2025