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奧斯丁阿徹酒店的評價

4.5 out of 5
奧斯丁阿徹酒店
3121 Palm Way, Austin, TX

評價

9.6

完美

10 分評分，優異；1000 則評價中有 836 則" "
8 分評分，不錯；1000 則評價中有 106 則" "
6 分評分，一般；1000 則評價中有 28 則" "
4 分評分，欠佳；1000 則評價中有 19 則" "
2 分評分，很差；1000 則評價中有 11 則" "

9.8/10 

整潔度

9.6/10 

職員與服務

9.6/10 

設施服務

9.8/10 

住宿狀況

9.6/10 

環保程度

評價

8/10 不錯

AC (Austin)

讚好：整潔度、職員與服務、設施服務和住宿狀況
除了晚上旁边的夜总会有点吵。其他的都还不错。无论是地段还是酒店设施。
於 2020 年 6 月住了 1 晚

10/10 優異

真實旅客

於 2019 年 11 月住了 2 晚

10/10 優異

Shannon (Tuscola)

讚好：整潔度、職員與服務和住宿狀況
Beautiful and modern.
於 2024 年 4 月住了 1 晚
James Clark 於 2024年4月30日的回應
We appreciate your feedback and will share these comments with our team! We look forward to hosting you soon!

10/10 優異

Annette

讚好：整潔度、職員與服務、設施服務和住宿狀況
I can’t say enough good about the hospitality and service I received. Everyone was wonderful and the rooms were fabulous.
於 2024 年 2 月住了 1 晚
James Clark 於 2024年4月18日的回應
We appreciate your feedback and will share these comments with our team! We look forward to hosting you soon!

10/10 優異

Tarek

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved my stay and I will definitely be coming back.
於 2024 年 4 月住了 1 晚
James Clark 於 2024年4月15日的回應
Thanks so much for the rating love. We’ll share it with our team.

10/10 優異

Samantha

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Shopping and dinner options close by. Staff was very helpful and accommodating. Definitely will be staying here again.
於 2024 年 4 月住了 1 晚
James Clark 於 2024年4月15日的回應
We appreciate your feedback and will share these comments with our team! We look forward to hosting you soon!

10/10 優異

Burhan

於 2024 年 4 月住了 1 晚
James Clark 於 2024年4月15日的回應
We appreciate your feedback and will share these comments with our team! We look forward to hosting you soon!

6/10 一般

Ane

讚好：整潔度
於 2024 年 3 月住了 7 晚
James Clark 於 2024年4月12日的回應
We appreciate your rating your experience with us- and we apologize that it wasn’t as expected. We’d like to address the situation for you and for our future guests. Whenever time permits, please give us a call so we can further assist you.

10/10 優異

Allyson

於 2024 年 4 月住了 2 晚
James Clark 於 2024年4月30日的回應
Thanks so much for the rating love. We’ll share it with our team.

8/10 不錯

Wendell

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
While I thoroughly liked the property, the toilet seat had been left in a state of disrepair. I fixed it myself, as it was discovered on a Friday evening. Other than the minor disrepair, I enjoyed the property.
於 2024 年 3 月住了 1 晚
James Clark 於 2024年4月1日的回應
We appreciate your feedback and share these comments with our team! We look forward to hosting you soon!

10/10 優異

Timothy

讚好：整潔度、職員與服務和住宿狀況
The snacks and bar available in the room.
於 2024 年 3 月住了 2 晚
James Clark 於 2024年4月1日的回應
We’re happy that you’re happy! Looking forward to hosting you again.

10/10 優異

Jazmin

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nos hospedamos con nuestros nińos, nos encantó la ubicación y las instalaciones Definitivamente regresaremos
於 2024 年 3 月住了 2 晚
James Clark 於 2024年3月31日的回應
We’re happy that you’re happy! Looking forward to hosting you again.

10/10 優異

byron

於 2024 年 3 月住了 2 晚
James Clark 於 2024年4月20日的回應
We’re happy that you’re happy! Looking forward to hosting you again.

8/10 不錯

Alejandro

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Extra super comfy beds! Great breakfast.
於 2024 年 3 月住了 2 晚
James Clark 於 2024年3月25日的回應
Many thanks from us-we’ll pass along the kudos to the team.

10/10 優異

Mary

Great
於 2024 年 3 月住了 1 晚
James Clark 於 2024年3月25日的回應
Thanks so much for the rating love. We’ll share it with our team.

2/10 很差

Scott (Cypress)

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Parking is on 3rd floor in parking garage across the street. Old rooms, dirty looking bathroom floors and carpets. Bed and pillows are uncomfortable. AC was set at 65, but did not cool adequately, still felt too hot in room. Didnt notice that the bed sheets were dirty from old lipstick(wife doesn't wear lipstick) until we were leaving. Gross. Only good thing about hotel was the location.
於 2024 年 3 月住了 2 晚
Li 於 2024年3月20日的回應
Dear Scott, We appreciate your rating your experience with us- and we apologize that it wasn’t as expected. We’d like to address the situation for you and for our future guests. Whenever time permits, please give us a call so we can further assist you.Thank you,

10/10 優異

Greg

於 2024 年 3 月住了 1 晚
James Clark 於 2024年4月6日的回應
Thank you for the rating love! We will share it with the team!

10/10 優異

tyler

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was clean, nice, and had a great staff. Great location.
於 2024 年 3 月住了 2 晚
Li 於 2024年3月12日的回應
Hello Tyler,Many thanks from us-we’ll pass along the kudos to the team.Sincerely,

10/10 優異

Carolina

讚好：整潔度、職員與服務、設施服務和住宿狀況
The food at the bar/restaurant was better than expected. Staff very nice and helpful.
於 2024 年 3 月住了 3 晚
James Clark 於 2024年3月5日的回應
Many thanks from us - we'll pass along the kudos to the team.

10/10 優異

JESSE (ROUND ROCK)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was attentive and remembered my name after check-in. Walking distance to everything.
於 2024 年 2 月住了 1 晚
James Clark 於 2024年3月5日的回應
A 5-star rating? We’re over the moon- thank you! Hope to host your again soon.

8/10 不錯

Ariannah Carmen

於 2024 年 3 月住了 2 晚
James Clark 於 2024年3月5日的回應
We’re happy that you’re happy! Looking forward to hosting you again.

10/10 優異

Andrew

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Amazing hotel. Staff was amazing very acomadating great service amazing hospitality. Definitely the best hotel I have stayed at and it definitely outbeats the four seasons hands down
於 2024 年 3 月住了 2 晚
Li 於 2024年3月3日的回應
Dear Andrew,A 5-star rating? We’re over the moon- thank you! Hope to host your again soon.Sincerely,

10/10 優異

Eder

讚好：整潔度
於 2024 年 3 月住了 2 晚
James Clark 於 2024年3月5日的回應
Thanks so much for the rating love. We’ll share it with our team.

10/10 優異

Annette

讚好：整潔度、職員與服務、設施服務和住宿狀況
Exceptionally accommodating staff, beautiful lobby and room. The fireplace and patio on the room were perfect for the weather.
於 2024 年 2 月住了 1 晚
James 於 2024年2月27日的回應
Many thanks from us - we'll pass along the kudos to the team.

6/10 一般

Maria Elena

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The valet was incredibly helpful and respectful. I stay here for my safety as a single woman. I came to ATX for a grand opening of Blindside Lounge on 6th street. Check in wasn’t the best because I let them know there’s travel insurance for only three people and not four. I probably needed to let Expedia know but I read the paper the lady asked me to sign and to change that number I apparently had to add name of these individuals onto the reservation. I prefer to remain anonymous of my family and friends while traveling. Also the people at the front desk don’t need to interrupt a conversation. I understand y’all are busy but let me finish my sentence.
於 2024 年 2 月住了 1 晚
Li 於 2024年2月26日的回應
Thank you for your review. Maria Elena, while we’re thrilled that you appreciated our Domain Northside location for the most part, we regret that the service you received was anything less than exceptional. We strive every day to wow our guests, but regrettably, we sometimes fall short. We’ll share this feedback with our team. I do wish to emphasize that while we do respect our guests' privacy, we do ask our guest's their accompanying guest's information in order to issue new room keys should they happen to be lost or misplaced. If you prefer to remain anonymous, we may also utilize an Alias for your reservation at your request. We hope to host you the next time you visit Austin and earn your loyalty. Warmest Regards, Director of Guest ServicesTitle.

10/10 優異

Deborah (newport coast)

於 2024 年 2 月住了 2 晚
Li 於 2024年3月20日的回應
Dear Deborah,A 5-star rating? We’re over the moon- thank you! Hope to host your again soon.Kindly,

10/10 優異

jose

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great play to stay friendly staff and awesome location.
於 2024 年 2 月住了 1 晚
Li 於 2024年2月25日的回應
Dear Jose,A 5-star rating? We’re over the moon- thank you! Hope to host your again soon.Sincerely,

10/10 優異

Robbie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Every aspect was enjoyable
於 2024 年 2 月住了 1 晚
James 於 2024年2月22日的回應
A 5-star rating? We’re over the moon- thank you! Hope to host your again soon.

10/10 優異

scott

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
James 於 2024年2月20日的回應
Thanks so much for the rating love. We’ll share it with our team.

10/10 優異

Crystal (Harker Heights)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
James 於 2024年2月20日的回應
A 5-star rating? We’re over the moon- thank you! Hope to host your again soon.

10/10 優異

Keith

讚好：整潔度、職員與服務和住宿狀況
Great get away with nice shopping, food, and live music! The room was very spacious and comfotable
於 2024 年 2 月住了 1 晚
James 於 2024年2月15日的回應
So happy you enjoyed your stay with us. Thank you for sharing.

10/10 優異

Tiffany

讚好：整潔度、職員與服務和住宿狀況
Great property
於 2024 年 2 月住了 1 晚
James 於 2024年2月12日的回應
We are so glad you enjoyed your stay with us. Thank you for sharing.

10/10 優異

Amy (New Braunfels)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We enjoyed the area and the hotel was great.
於 2024 年 2 月住了 1 晚
Li 於 2024年2月11日的回應
Dear Amy,We’re happy that you’re happy! Looking forward to hosting you again.In hospitality,Director of Guest Services

10/10 優異

SAMUEL M

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful location. Walkable nice area.
於 2024 年 2 月住了 1 晚
Li 於 2024年2月3日的回應
Dear Samuel,Thanks so much for leaving a rating-We’re always happy to host!In hospitality,

10/10 優異

Christina

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is our first stay at The Archer Hotel. We have stayed in the Domain area a handful of times but have never actually stayed in the Domain shopping center. This place was perfect due to the proximity to shopping/dining and easy access to the highways. This place did not disappoint. The staff was extremely attentive and courteous. Rooms were clean and the atmosphere was just what we were looking for. It is located right next to Nordstrom and walkable to many stores/restaurants if you are not looking to drive out. This sure beats the traffic staying downtown. Will definitely book this place again!
於 2024 年 1 月住了 1 晚
James 於 2024年1月30日的回應
Sharing is caring - thank you for leaving your rating of our hotel!

10/10 優異

Val

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location and property ! I would definitely stay there Again !
於 2024 年 1 月住了 1 晚
Li 於 2024年1月29日的回應
We’re happy that you’re happy! Looking forward to hosting you again. Sincerely,

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Li 於 2024年1月29日的回應
Thanks so much for the shout-out we appreciate it and look forward to hosting you again soon.Sincerely,

10/10 優異

Claude

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location
於 2024 年 1 月住了 1 晚
Li 於 2024年1月29日的回應
Thanks so much for the rating love. We’ll share it with our team. In hospitality,

10/10 優異

Laura

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Awesome hotel. Beautiful and comfy.
於 2023 年 12 月住了 7 晚
Li 於 2024年1月29日的回應
A 5-star rating? We’re over the moon- thank you! Hope to host your again soon. Sincerely,

10/10 優異

Anna

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful upscale hotel in the Domain
Beautiful upscale hotel in the Domain. Super clean, excellent service, incredibly comfortable, great location. Highly recommend!
於 2024 年 1 月住了 1 晚
Li 於 2024年1月24日的回應
Dear Anna,Thanks for your lovely review! We’re thrilled that you’ve enjoyed yet another stay with Archer and appreciated our thoughtful team, delightful details and dedication to immaculate rooms.In hospitality,

10/10 優異

Andrew

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
James Clark 於 2024年1月22日的回應
Thank you so much for the rating love. We'll share it with our team!

10/10 優異

Pamela (Killeen)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
James 於 2024年1月18日的回應
A 5-star rating? We're over the moon - Thank you! Hope to host you again soon.

10/10 優異

Mauri

於 2024 年 1 月住了 1 晚
Li 於 2024年1月15日的回應
A 5-star rating? We’re over the moon- thank you! Hope to host your again soon.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect location i enjoyed it here
於 2024 年 1 月住了 1 晚
James 於 2024年1月12日的回應
Daniel,It was pleasure hosting you. Thank you for the delightful feedback regarding Archer Austin.

10/10 優異

Alberto

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 6 晚
James 於 2024年1月12日的回應
Alberto,Thank you for the Top notch review. We look forward to hosting you again soon should your travels bring you back to Austin.

10/10 優異

Candace

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful hotel. Very accommodating and friendly staff. My favorite hotel.
於 2023 年 12 月住了 1 晚
James 於 2024年1月12日的回應
Candace,Thank you for the kind words regarding Archer Austin. We look forward to seeing you again next time your travels bring you back to the Domain.

10/10 優異

Kevin

於 2024 年 1 月住了 1 晚
James 於 2024年1月12日的回應
Kevin,Alberto,Thank you for the Top-notch review. We look forward to hosting you again soon should your travels bring you back to Austin.

10/10 優異

Marc

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean, Comfortable, Great Location
Good location, within reasonable walking distance of the majority of the Domain. Clean, modern hotel with amenities to match.
於 2023 年 12 月住了 2 晚
James 於 2024年1月12日的回應
Marc,Thank you for the perfect review. We are glad you enjoyed your stay with us at Archer Austin.

10/10 優異

Nickiesha

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good hotel, great staff. Clean. It was my first time in Austin. Dining and shopping are nearby. I would return for another stay at the Archer.
於 2023 年 10 月住了 2 晚
Li 於 2024年1月2日的回應
Dear Nickiesha,A 5-star rating? We’re over the moon- thank you! Hope to host your again soon.

8/10 不錯

Amber

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Rooms need a facelift.
We have always loved the Archer. It’s has been a high quality hotel. While the customer service remains top notch the quality of the rooms is declining. I’m sure it’s just part of the aging process but after our recent stay we will be looking elsewhere.
於 2023 年 12 月住了 1 晚
Li 於 2024年1月2日的回應
Dear Amber,Thank you for your feedback. I’ve shared your notes on your recent experience at Archer Hotel Austin with our engineering team and we'll certainly do maintenance in the room you were staying in. We’re so glad that you chose to allow us to accommodate you in Austin and hope you’ll look for us on your next visit.Sincerely,