外觀

Thompson Austin, by Hyatt的評價

4.5 out of 5
Thompson Austin, by Hyatt
506 San Jacinto Blvd, Austin, TX

評價

9.0

卓越

10 分評分,優異;129 則評價中有 93 則" "
8 分評分,不錯;129 則評價中有 19 則" "
6 分評分,一般;129 則評價中有 9 則" "
4 分評分,欠佳;129 則評價中有 4 則" "
2 分評分,很差;129 則評價中有 4 則" "

9.8/10 

整潔度

9.6/10 

職員與服務

9.2/10 

設施服務

9.6/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Charles

讚好:整潔度、職員與服務、設施服務和住宿狀況
I had a first class stay at a location that couldn’t have been more convenient to my destination, the Comedy Mothership.
於 2024 年 5 月住了 3 晚
Nick S 於 2024年5月22日的回應
We were elated to read your fantastic review! Thank you for deciding to stay with us and we look forward to hosting you again.

6/10 一般

Keith

讚好:整潔度和職員與服務
Poorly designed room. In the shower, the water controls and the soaps/shampoo are on the far side of the shower. So you have to step out of the flow of water to get at them. There is no door on the toilet area (meaning less privacy). And the large barn door going into the bathroom slowly slides open if you don’t lock it (which then locks out your partner if you’re in the shower, etc). And eventually derailed itself and could not be moved. All of the room lights (two on the bed, two nest to the bed) each have to be turned on and off separately. There are no central wall switches. The carpet was a little ragged on one side. And the walls in the elevator a little chipped. It’s very noisy in public areas of hotel. Too large and too loud for me. And the neighborhood is downtown in “party central”. I would not go back.
於 2024 年 5 月住了 3 晚
Dacia 於 2024年5月21日的回應
Hello Keith,Thank you so much for leaving your rating and feedback. Your stay feedback is very important to us and will be used to make improvements. We are sorry to learn you did not enjoy your stay. We appreciate you taking time to share this with us. Please reach out to us on our social media or chat channels to have this fully documented and addressed. We look forward to hearing from you soon.Kind regards,

10/10 優異

Sierra

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel room was very nice spaceable and clean. The outdoor pool and dining was phenomenal and very close to everything that I had planned for the weekend.
於 2024 年 5 月住了 2 晚
Dacia 於 2024年5月13日的回應
Hello Sierra,We are so happy to lean you enjoyed your stay with us. Thank you so much for your 5-star review. Your excellent stay feedback is greatly appreciated. We would love to welcome you back to Thompson Austin.Kind regards,

10/10 優異

Jason

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We enjoyed our visit to the Thompson. The smell in the room was fantastic. Whatever that is, keep using it!
於 2024 年 5 月住了 1 晚
Dacia 於 2024年5月7日的回應
Hi Jaso,We are so happy to hear you enjoyed your visit. Thank you so much for your excellent review and stay feedback. Please visit us again soon at Thompson Austin.Kind regards,

10/10 優異

Maria

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Wonderful stay at the Thompson!! Love it!
於 2024 年 5 月住了 1 晚
Dacia 於 2024年5月6日的回應
Hi Maria,Thank you so much for your marvelous review and stay feedback. We are so happy to hear that you had a wonderful stay. We would like to welcome you back to Thompson Austin soon.Kind regards,

10/10 優異

Maximo

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excelent customer service, good and clean facilities.
於 2024 年 5 月住了 1 晚
Dacia 於 2024年5月6日的回應
Hi Maximo,We are so pleased to hear you had a great stay. Thank you for taking time to leave your stay feedback and rating. We hope to welcome to Thompson Austin again soon.Kind regards,

10/10 優異

Claudia

於 2024 年 4 月住了 1 晚
Veronica 於 2024年5月21日的回應
Hello Claudia!Thank you for providing such an amazing star rating! We are delighted to hear that you enjoyed your stay with us at Thompson Austin! Thank you for being our guest! We do hope to welcome you back again, so please let us know if we can be of any assistance.

10/10 優異

Enrique A

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful property, excellent location close to a lot of bars and restaurants
於 2024 年 4 月住了 3 晚
Gale 於 2024年4月30日的回應
Good evening, Enrique,Thank you for such a glowing review! We look forward to seeing you again in the near future. Warm Regards,

10/10 優異

Jaimie (RIchardson)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Dacia 於 2024年4月24日的回應
Hello Jaimie,Thank you so much for the 5-star review. It is very rewarding to learn you had a great experience with us. We will look forward to welcoming you back to Thompson Austin soon.Kind regards,

10/10 優異

Laurielle

伴侶同遊
Everything was nice and clean. It was so close to 6th and all the restaurants. We had a blast!
於 2024 年 4 月住了 2 晚
Christi 於 2024年4月22日的回應
Hello Laurielle, thank you for taking time to share your feedback on your recent stay at Thompson Austin. I am glad to hear that you enjoyed the stay with us. I am happy that the location was convenient for you. We look forward to welcoming you back again very soon. Best Regards, Christi

10/10 優異

Taylor

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Rebecca 於 2024年4月18日的回應
Hello Taylor,Thank you for your feedback and recent stay at Thompson Austin. It was our pleasure to welcome you. We hope to see you again.Warm regards,Rebecca

10/10 優異

Madison

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Dacia 於 2024年4月17日的回應
Hi Madison,Thank you so much for your 5-star review. It is very rewarding to learn you had a great stay. We would like to welcome you back to Thompson Austin again.Kind regards,

10/10 優異

Selena S (Whittier)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The amenities are great! The bed and pillows were so comfy.
於 2024 年 4 月住了 3 晚
Betsy 於 2024年4月16日的回應
Dear Selena S, Thank you for your 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt our amenities were great. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 優異

Lang

商務旅客
讚好:設施服務
Great “boutique” hotel. I’ve stayed at a few super nice hotels in Austin like the JW Marriott and ALine. The Thompson is my fave.
於 2024 年 4 月住了 2 晚
Alison 於 2024年4月15日的回應
Hi lang. Thank you so much for staying with us. We are happy to see you enjoyed your stay.

10/10 優異

Jayson (CHARLOTTE)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location and friendly service.
於 2024 年 4 月住了 1 晚
Dacia 於 2024年4月11日的回應
Hello Jayson,Thank you so much for your review and stay feedback. It is so fantastic to learn that you enjoyed your stay with us. We look forward to welcoming to Thompson Austin again soon.Kind regards,

6/10 一般

Deshawn Rogreic

讚好:整潔度、職員與服務和住宿狀況
How close everything was
於 2024 年 4 月住了 3 晚
Lindsey 於 2024年4月7日的回應
Dear Deshawn,Thank you for taking the time to rate our property! We hope you enjoyed the location and your stay!! We would love to have you back!! Best Regards,

10/10 優異

Ellie

於 2024 年 4 月住了 1 晚
Janet 於 2024年4月26日的回應
Greetings Ellie,We are overjoyed with the rating you gave our Thompson Austin! We are happy to know that you had a great experience. We look forward to providing the same exceptional service on your next stay with us.Warm regards,

10/10 優異

Joel

家人同遊
讚好:職員與服務、設施服務和住宿狀況
Great hotel with great staff members took care of every need also made my wife’s birthday special by leaving her a nice token of appreciation in our room. Next time we travel to Austin, we will stay at the Thompson again.
於 2024 年 3 月住了 3 晚
Alison 於 2024年4月2日的回應
Hi Joel, We are so happy to hear you enjoyed your stay with us during your wife's birthday.

10/10 優異

JAY L

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 3 晚
Gale 於 2024年4月2日的回應
Good evening, Jay,I am so glad you enjoyed your stay with us. We look forward to your return visit.Best Regards,

10/10 優異

Gregory

讚好:設施服務
Restaurant on 4th floor is Wonderful
於 2024 年 3 月住了 1 晚
Betsy 於 2024年4月1日的回應
Dear Gregory,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt the restaurant on the 4th floor was wonderful. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

8/10 不錯

Brodie

於 2024 年 3 月住了 1 晚
Tania 於 2024年4月20日的回應
Hello Brodie,Thank you for the rating. We hope to have the opportunity to welcome you back as a guest with us.Warm regards,Tania

10/10 優異

Jarren

讚好:設施服務
Was a great stay for us. Decided to head up to Austin last minute and didn’t regret anything!
於 2024 年 3 月住了 2 晚
Lindsey 於 2024年3月29日的回應
Hello Jarren,Thank you for the five-star rating! We are thrilled to hear your stay was enjoyable! Last minute trips are always the best! We would love to have you again in the future!Warm Wishes,

10/10 優異

Latonia

家人同遊, 伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay at Thompson! The staff was amazing and lovely to work with!
於 2024 年 3 月住了 1 晚
Alison 於 2024年3月28日的回應
Thank you Latonia, we are glad you enjoyed your stay!

10/10 優異

Lang

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great boutique hotel.
於 2024 年 3 月住了 2 晚
Tieysha 於 2024年3月16日的回應
Hello Lang,Thank you for your 5 out of 5 rating as well as your review. We are so pleased to know that you enjoyed our great boutique hotel. We look forward to welcoming you back to Thompson Austin in the future.Best Wishes,

6/10 一般

Igor

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel looks nice, rooms look nice, staff is nice… room walls are very thin…I heard conversations of people in room next to me as if they were right next to me, this was on the Thomas side.
於 2024 年 3 月住了 4 晚
Dacia 於 2024年3月13日的回應
Hi Igor,Thank you so much for taking to leave your stay feedback and review. We will use your feedback in efforts to improve stays. We apologize for the noise from other guests. We hope to welcome to Thompson Austin again.Kind regards,

10/10 優異

Brandon

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent property, will be staying again!
於 2024 年 2 月住了 1 晚
Dacia 於 2024年3月8日的回應
Hi Brandon,We are so delighted to learn you had an excellent stay. Thank you so much for your 5-star review. It is so rewarding to hear you will stay with us again. Looking forward to welcoming you back to Thompson Austin soon.Kind regards,

10/10 優異

Nichole

讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved this property and have already recommended it to everyone I know!!
於 2024 年 2 月住了 2 晚
Rebecca 於 2024年3月8日的回應
Hello Nichole,Thank you for your recent stay at Thompson Austin. It was our pleasure welcoming you and are thrilled you had a wonderful time. Thank you for recommending our hotel! We hope to welcome you back again.Warm regards,Rebecca

10/10 優異

Daniela

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Best hotel I’ve ever stayed so far
於 2024 年 2 月住了 4 晚
Veronica 於 2024年3月5日的回應
Hello Daniela!Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us and that we are the best hotel you have ever stayed at! We do hope to welcome you back in the future, so please feel free to contact us should you need any assistance. Thank you for choosing Thompson Austin by Hyatt for your stay and for being our guest!

10/10 優異

Samantha (Timmins)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
A beautiful property in a great location. Staff were welcoming and very helpful. The on-site coffee shop and “diner” were cashfree (something to know if you prefer to use cash). The room was nicely decorated and very comfortable. The proximity to 6th street wasn’t a bother: fun if you enjoy the nightlife, and did not keep us awake on early nights. I’d certainly stay there again.
於 2024 年 2 月住了 2 晚
Laura 於 2024年3月4日的回應
Dear Samantha,Thank you for taking the time to share your feedback. We love hearing that your stay with us was enjoyable and that you pleased with the service from our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 優異

Amanda d

於 2024 年 2 月住了 3 晚
Tieysha 於 2024年3月24日的回應
Hello Amanda,Thank you for your 5 out of 5 rating. We are so elated to know that you enjoyed your stay here with us at Thompson Austin. We hope we will have the chance of welcoming you back in the future.Best Wishes,

8/10 不錯

Robyn

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Enjoyed our stay at the Thompson.
於 2023 年 12 月住了 1 晚
Melinda 於 2024年2月28日的回應
Dear Robyn,Thank you for taking the time to review our property. We are so glad to hear you enjoyed your stay with us. We hope to welcome you back to Thompson Austin again soon!Warm regards,Melinda

8/10 不錯

Richard

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Melinda 於 2024年2月21日的回應
Dear Richard,Thank you for taking the time to review our property. We hope to welcome you back to Thompson Austin again soon!Warm regards,Melinda

10/10 優異

David

於 2024 年 2 月住了 4 晚
Tania 於 2024年2月21日的回應
Hello David,Thank you for providing the rating! We are happy to know that you had an amazing stay. Thank you for choosing Thompson Austin. We look forward to welcoming you back as a guest with us soon.Best regards,Tania

10/10 優異

Lisa (Berryville)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved the hotel and my suite. Very comfortable, upscale and a great location.
於 2024 年 2 月住了 6 晚
Laura 於 2024年2月19日的回應
Dear Lisa,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable and that you were comfortable in your suite. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 優異

Bradley

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a great time there! Most likely will be back again
於 2024 年 2 月住了 2 晚
Janet 於 2024年2月17日的回應
Greetings Bradley,Thank you for the review and rating you gave our Thompson Austin. It is fantastic to hear you had a great time and most likely will be back! It was a pleasure hosting you during your time with us. We are anxious to welcome you back for another great time!Warm regards,

2/10 很差

Kesley

於 2024 年 2 月住了 1 晚
Melinda 於 2024年3月22日的回應
Dear Kelsey,Thank you for taking the time to review our property. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels. We hope to welcome you back to Thompson Austin for an improved stay that exceeds all expectations.Warm regards,Melinda

6/10 一般

Martha

讚好:整潔度、職員與服務和客房舒適度
Beautiful hotel , but no coffee :( roof top closes at 6pm :( no coffee bar ceiling was very dirty and we had to look at it all night
於 2024 年 2 月住了 1 晚
Jamison 於 2024年2月11日的回應
Hello Martha, I want to thank you for being a guest of our hotel and for taking the time to share your experience. We are happy to hear your thoughts of our beautiful hotel. We are, however, sorry to hear of your negative experience with the guestroom and lack of bar and service. Your feedback is important to us and will be sent to hotel management for review. By sharing your experience, you have a direct positive impact on future stays, which allows us to maintain the level of service that Hyatt is known for. We hope to welcome you back at Thompson Austin for a stay that exceeds all expectations.Best regards,Jamison

10/10 優異

Whitney

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We’ve stayed at the Thompson many times and never have a negative thing to say. Great place with wonderful staff
於 2024 年 1 月住了 1 晚
Betsy 於 2024年2月2日的回應
Dear Whitney,Thank you for your 5/5 feedback and rating. We are so happy to hear that you felt our hotel was a great place with wonderful staff. Thank you for staying with us and thank you for your loyalty to Hyatt. We look forward to welcoming you as our guest again soon.Warm Regards,

10/10 優異

Randy D

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Veronica 於 2024年2月1日的回應
Hello Randy D!Thank you for the amazing 5-star rating! We are delighted that you enjoyed your stay with us at Thompson Austin! We hope to have the opportunity to welcome you back in the future, so please feel free to contact us should you need any assistance. Thank you for being our guest!

8/10 不錯

Jen

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Ana 於 2024年1月31日的回應
Dear Jen,We appreciate your rating. Thank you for staying with us during your visit to Austin. We hope to see you again soon!

10/10 優異

Betty

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Dacia 於 2024年1月25日的回應
Hi Betty, Thank so much for your 5-star review. We are so pleased to learn you had a great stay. We hope to welcome to Thompson Austin again soon.Kind regards,

10/10 優異

Edward

讚好:整潔度、職員與服務和住宿狀況
Great area, but it is surrounded by a lot of homeless people. In the hotel, I felt completely safe. Step outside? Gets shady.
於 2024 年 1 月住了 3 晚
Rebecca 於 2024年1月23日的回應
Greetings Edward,Thank you for your feedback and recent stay with us. We hope to have the opportunity to welcome you back.Warm regards,Rebecca

8/10 不錯

Eric Michael

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My wife and I enjoyed our stay at the hotel with very few issues. The toilet in our suite did not flush properly. With only a couple of pieces of toilet paper, and no solid waste, it would take often times three flushes to get the toilet paper to go down. If there was solid human waste, it was at least six. This is not an exaggeration. The rest of the room, both visually and functionally was excellent. We would not hesitate to stay in the same hotel, and the same room provided. The flush issue were corrected. The view from our room was also lovely, peering down over sixth Street. There was a bunch of trash right outside the hotel, but it was very cold during our stay, so I’m sure the employees did not want to venture outside, unless absolutely necessary. There were also homeless people sleeping on the same block as the hotel, however that is much more indictment on our society than it is the responsibility of the hotel. The grits they serve in the morning were by far the best I’ve ever had in my entire life. I would go back again just for the grits. That isn’t hyperbole. The real highlight of the hotel stay was the fact that the entire hotel desk, staff and concierge were lovely and helpful.
於 2024 年 1 月住了 3 晚
Jamie 於 2024年1月22日的回應
Dear Eric Michael,Thank you for taking the time to review our Thompson Austin. We appreciate your positive comments about the excellent service from our team! We apologize for the inconvenience you experienced with the toilet in your suite. We're glad to hear it was addressed, and we appreciate your understanding. We look forward to welcoming you back for another delightful stay in the future!Warm regards,Jamie

10/10 優異

Christy

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Awesome hospitality!!! Texan at the front desk and Sage, concierge, are the best! They made my husband’s 60th birthday special and one he will never forget. All staff were polite, helpful and courteous. I would definitely recommend this place!
於 2024 年 1 月住了 3 晚
Larissa 於 2024年1月14日的回應
Greetings Christy,Thank you for your patronage and rating. We are thrilled to know that you and your husband enjoyed his birthday stay. We are happy to know our staff provided wonderful customer service and were polite. We hope to welcome you again the next time you are in the area! Kind regards,

10/10 優異

Jason

讚好:整潔度
於 2024 年 1 月住了 2 晚
Anisa 於 2024年1月13日的回應
Hello Jason,Thank you for sharing a rating. We hope you enjoyed your stay with us and hope to have the opportunity to host you again soon.Best,

8/10 不錯

Angel

讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is perfect if you’re looking to enjoy 6th street as it is literally half a block away. The parking situation isn’t as great since you’re in the heart of downtown.
於 2023 年 12 月住了 4 晚
Anisa 於 2024年1月13日的回應
Hello Angel,Thank you for leaving your feedback. We are happy to know you enjoyed your stay with us. Thank you for the insights on the parking, we will share those comments with us and hope to have the opportunity to host you again soon.Best,

10/10 優異

Nakul

於 2023 年 12 月住了 2 晚
Jamie 於 2024年1月3日的回應
Dear Nakul,Thank you for your perfect rating for our Thompson Austin! We were delighted to see that you enjoyed your stay with us, we hope to welcome you back as our guest again soon!Warm regards!

10/10 優異

Heather

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lovely experience
What a lovely hotel. Great location, room stayed stocked with water and coffee, room was cleaned quickly, staff was friendly and helpful. On site dining was delicious and restaurant staff were warm and welcoming. It's been awhile since I enjoyed a stay at a hotel.
於 2023 年 12 月住了 3 晚
Amelie 於 2023年12月10日的回應
Dear Heather,Thank you for your delightful review! We're thrilled to hear that you had a lovely experience during your stay. Our team strives to provide exceptional service, and we're delighted that you enjoyed the location, amenities, and dining options. We look forward to welcoming you back for another wonderful stay.Best regards,

4/10 欠佳

Michael

讚好:整潔度和職員與服務
於 2023 年 12 月住了 3 晚
Amelie 於 2023年12月10日的回應
Dear Michael,Thank you for taking the time to share your rating. We value your feedback and would like to know more about your experience to better address any concerns. Please feel free to provide additional details so we can ensure an improved stay in the future.Best regards,

10/10 優異

Aileen

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚
Jamie 於 2023年11月28日的回應
Dear Aileen,Thank you for your wonderful 5-star rating of our Thompson Austin! We're delighted to see that you enjoyed your stay with us, and we hope to have the opportunity to welcome you back as our guest again in the future!Warm regards,