This hotel says it has a 24hr desk in the info. We arrived at 10pm and there was nobody there. Nobody answered the buzzer or the phone. When we contacted hotels.com they said they could not reach the hotel and could not confirm that we didn't stay there, so they refused to give us a refund... even though we booked another hotel the same night from hotels.com. I was expecting a sincere apology but instead have to go through the trouble of disputing this with my credit card. Crazy.
Jason
於 2019 年 5 月住了 1 晚
10/10 優異
Andrea Sirio
2018年8月15日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Salento cortesia e disponibilità
Personale giovane e disponibile. Struttura nuovissima e tenuta in modo fantastico.
Struttura che in questa zona ha pochi uguali nel rapporto qualità prezzo.