Balaclava Beach Hotel

"An ocean view room was reserved for my parents at the Sugar Beach hotel. They were celebrating their Golden (50th) anniversary. Initially they were given a room that was very far from the reception and required climbing stairs and didn't provide a clear ocean view (something we paid for). Also, they were not provided with drinking water in their rooms. On top of this, their in-room phone did not work. They were eventually moved to a better room on the ground floor, but the staff and service had already scarred the experience at the hotel. Prior to their stay at Sugar Beach, they stayed at the Le Meridien, where the staff, the service, the location were all top notch. The day and night difference between the two hotels made it worse at Sugar Beach. Will not be booking Sugar Beach Hotel again. "

"he friendliness and attentiveness of the staff are what really sets it apart (special thanks to Rohan at Royce and Yash at Mixologist who took exceptional care of us). Beyond that, just stellar all round; the suite, the location, the food, the cleanliness, the facilities. This is our third time visiting, and no doubt we’ll be back as it’s proven very reliable."

"Awesome Resort, so friendly, so many trips to go on, personal drivers all day,,global inspired chefs! "

"Fake man made beach but well designed. Rooms good, amenities good. Use the “all-inclusive” feature if staying here. Expensive to dine and drink otgerwise"

"Where can I start! The grounds are stunning, rooms very clean.. staff is absolutely amazing. Food is also top notch at all of the restaurants. The morning buffet is amazing and the dinner buffet is equally amazing although to me just a tad pricey. We stayed in a suite and I can tell you that it was very comfortable. A bit aged but very comfortable. I would recommend this property 100 percent. "

"Fantastic, worth every penny "

"The hotel is one of the best I have visited in the world. The service, the staff at all levels were exceptional. The food in the dining room was excellent. Each of the hotel staff went out of their way to do us good. Really great. Highly recommend."

"Great position and would certainly visit again."

"Brilliant Villa and facilities. Our Butler Master Mustapha made the stay particularly welcoming."