This is my 2nd stay this hotel, the Front desk Michael always friendly and smile, He have kind heart to service and solve problem for all visitor.
Ming-Fang
4/10 欠佳
Wendy
親子同遊
2024年6月6日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Family of four stuck in BWI overnight due to weather related cancellation of our flight. After seeing a 8.4 rating and a 1 bedroom suite available so booked it. Our first room assignment was directly across the hall from a Domestic Violence with 2 police officers call where the front desk had to “lock the women out of their room because they were avoiding the officers”. I told her “we’d have to step over the meth head to enter our room, the woman was being yelled at by the officer because the name she was giving didn’t match her ID and I did not love that my children just had to witness that.” She said she’d reassign our room to a different building. I was not happy she chose the first assignment in the first place knowing the police were on scene and they had to lock them out of the room. She apologized and said she’d find us a “nice room” Once in the new room it was terribly used and damaged. I hope the red stains on the sofa bed mattress and carpet was just juice or wine, there was white sticky candy or frosting in the carpet, the sofa cushions looked like they were chewed on by a dog. My children slept ON TOP of the sofa since the mattress was disgusting! This was a “nice room”????? So gross!
Wendy
於 2024 年 6 月住了 1 晚
10/10 優異
Adarryll
家人同遊
2024年6月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very private and clean and nice utilities
Adarryll
於 2024 年 5 月住了 2 晚
4/10 欠佳
Takeya
商務旅客
2024年6月2日
不滿:設施服務和住宿狀況
The room wasnt fully cleaned, not toiletries and no cookware for a room that has a full kitchen. The tub was rusty and strands of hair in the bed, bathroom & floor.
Takeya
於 2024 年 6 月住了 1 晚
10/10 優異
Kathy
2024年6月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Liked the upgrade options, comfortable beds
Kathy
於 2024 年 5 月住了 1 晚
10/10 優異
Jacques
2024年6月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good customer service from the start quick and easy
Jacques
於 2024 年 5 月住了 1 晚
10/10 優異
Lucina
2024年5月29日
讚好:整潔度、職員與服務和設施服務
Nice place
Lucina
於 2024 年 5 月住了 1 晚
6/10 一般
Natasha (GAINESVILLE)
2024年5月27日
讚好:整潔度、職員與服務和住宿狀況
Did not provide shuttle service and does not answer the phone.