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巴爾的摩/BWI 機場君悅酒店的評價

3 out of 5
巴爾的摩/BWI 機場君悅酒店
940 International Dr, Linthicum Heights, MD

評價

7.6

不錯

10 分評分，優異；1001 則評價中有 425 則" "
8 分評分，不錯；1001 則評價中有 235 則" "
6 分評分，一般；1001 則評價中有 131 則" "
4 分評分，欠佳；1001 則評價中有 110 則" "
2 分評分，很差；1001 則評價中有 100 則" "

8.0/10 

整潔度

8.2/10 

職員與服務

7.6/10 

設施服務

7.6/10 

住宿狀況

7.2/10 

環保程度

評價

10/10 優異

Zakkiyya

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Clare B 於 2024年4月25日的回應
Thank you for your rating!

10/10 優異

Matthew

讚好：整潔度、職員與服務和住宿狀況
We only slept there and then ran to the airport, but the room was lovely.
於 2024 年 4 月住了 1 晚
Clare B. 於 2024年4月25日的回應
Thank you for staying with us!

6/10 一般

Wyonella (Baltimore)

伴侶同遊
讚好：職員與服務和設施服務
The staff customer service was amazing. Every one was kind, and very attentive.
於 2024 年 4 月住了 1 晚
Clare B. 於 2024年4月25日的回應
Thank you for staying with us!

10/10 優異

Jill (Winchester)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Clare B. 於 2024年4月25日的回應
Thank you for staying with us!

10/10 優異

Chanida

於 2024 年 3 月住了 5 晚
Clare B 於 2024年4月25日的回應
Thank you for your rating!

2/10 很差

CLAYTON

親子同遊
不滿：設施服務和住宿狀況
I didn't like that Expedia's description of the property's amenities didn't match my experience at the property. Expedia listed the hotel as having an indoor pool and the hotel's pool was out of service (it was empty with no signage as to why).
於 2024 年 3 月住了 1 晚
Clare B. 於 2024年4月25日的回應
I am sorry this was your experience we have had the verbiage for the pool being unavailable since September. We had this on Expedia I am not sure what has changed. I apologize this effected your time.

6/10 一般

ShiEra

於 2024 年 3 月住了 1 晚
LaToya 於 2024年3月26日的回應
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

10/10 優異

Howard

於 2024 年 3 月住了 1 晚
Clare B. 於 2024年4月25日的回應
Thank you for staying with us!

6/10 一般

Lin (bridgewater)

讚好：整潔度和職員與服務
不滿：住宿狀況
The air conditioner in my room was so noisy. I could not sleep until 3 am. One of the two elevators was broken as well.
於 2024 年 3 月住了 1 晚
LaToya 於 2024年3月26日的回應
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

10/10 優異

ROSILY

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
LaToya 於 2024年3月26日的回應
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

10/10 優異

Ujinge

讚好：整潔度、職員與服務、設施服務和住宿狀況
I would stay again
於 2024 年 3 月住了 1 晚
LaToya 於 2024年3月26日的回應
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

8/10 不錯

Stephanie

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Property was pretty quiet. I would have liked a better selection for breakfast.
於 2024 年 3 月住了 2 晚
LaToya 於 2024年3月26日的回應
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

8/10 不錯

nelson

讚好：整潔度、職員與服務和住宿狀況
I didn't like the fact that there were 2 elavators but only 1 work. Very inconvenient. Hopefully that'll be fixed in the near future. Outside of that, ALL GOOD!
於 2024 年 3 月住了 2 晚
LaToya 於 2024年3月26日的回應
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

4/10 欠佳

Donna

不滿：職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
LaToya 於 2024年3月26日的回應
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

8/10 不錯

Cynthia

讚好：整潔度和職員與服務
Great place to stay. Currently under rennovation in some areas. Room was comfy and clean.
於 2024 年 2 月住了 1 晚
LaToya 於 2024年3月26日的回應
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

10/10 優異

Sonica (New Rochelle)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall staff were pleasant.
於 2024 年 2 月住了 3 晚
LaToya 於 2024年3月1日的回應
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

4/10 欠佳

Nelson

伴侶同遊, 寵物同遊
不滿：職員與服務和設施服務
One of the guests arrived 30 minutes prior to 3 PM, the advertised check-in time. The front desk checked them in, but never informed them about a $15 early check in fee. At checkout, we explained the situation and had we known about the charge, we would have waited 30 minutes to check in. They were inflexible, never apologized and would not remove the charge. Never supporting this brand again!
於 2024 年 2 月住了 1 晚
LaToya 於 2024年3月1日的回應
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We strive to provide excellent service and amenities to all of our guests, and it is disappointing to hear that we did not meet your needs during your stay. We take all feedback seriously, and we will use your comments to improve our services and ensure that we meet our guests' expectations in the future.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

6/10 一般

Kevin

家人同遊
讚好：整潔度
不滿：職員與服務
The actual stay was fine, but the pickup from the airport by the shuttle service was horrible. We were told to go outside in freezing temperatures and wait for the shuttle with no indication of when it would come. After a phone call, we were then told 10-15 minutes. After 25 minutes the front desk told us that the driver was on his way and would be there any minute. After 40 minutes the front desk told us they were talking to the driver and to just continue waiting. We finally jumped in with another hotel shuttle and found our way to the Hyatt to see the driver just sitting in front of the hotel in view of the front desk.
於 2024 年 2 月住了 1 晚
LaToya 於 2024年3月1日的回應
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We strive to provide excellent service and amenities to all of our guests, and it is disappointing to hear that we did not meet your needs during your stay. We take all feedback seriously, and we will use your comments to improve our services and ensure that we meet our guests' expectations in the future.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

8/10 不錯

Michele

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
LaToya 於 2024年3月1日的回應
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We strive to provide excellent service and amenities to all of our guests, and it is disappointing to hear that we did not meet your needs during your stay. We take all feedback seriously, and we will use your comments to improve our services and ensure that we meet our guests' expectations in the future.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

10/10 優異

Pamela

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I stayed at Hyatt for the first time while going to Baltimore. I always used Best Western or Hilton. It wasn't that I preferred these hotels for any particular reason other than familiarity. That having been said I made an overnsight about my booking. The GM @ BFI Baltimore Hyatt was more than effective at coming up with a swift solution. Problem solved. As a result myself and my grown son had a well deserved weekend to bond and enjoy the city of Baltimore as well. I highly recommend this Hyatt not just for the personal touch of management but the overall light hearted temperament of the entire staff. My conversing with them was of pleasant nature along with smiles. It wasn't forced it was sincere. I also have some prior managerial experience so I know the work it takes getting staff to work together as a team. Whatever training that transpires upon hiring is highly effective. I give this hotel 5 stars in all categories. I am going to patronize there once again upon my return to Baltimore area. Bravo MsBravo 😁
於 2024 年 2 月住了 1 晚
LaToya 於 2024年3月1日的回應
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

10/10 優異

Ayana

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were friendly and very helpful.
於 2024 年 2 月住了 1 晚
Clare B. 於 2024年2月16日的回應
Thank you for your kind and thoughtful feedback!

10/10 優異

William (Laurel)

讚好：整潔度、職員與服務和住宿狀況
Good experience
於 2024 年 2 月住了 2 晚
Clare B. 於 2024年2月16日的回應
Thank you for your kind and thoughtful feedback!

8/10 不錯

Fac'Shon (New Castle)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Checking in and out was very fast and easy
於 2024 年 2 月住了 1 晚
Clare B. 於 2024年2月16日的回應
Thank you for your kind and thoughtful feedback!

8/10 不錯

neville

讚好：整潔度、職員與服務和住宿狀況
Fine
於 2024 年 2 月住了 2 晚
Clare B. 於 2024年2月16日的回應
Thank you for your kind and thoughtful feedback!

10/10 優異

Delonte

於 2024 年 2 月住了 2 晚
LaToya 於 2024年3月26日的回應
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

6/10 一般

Daniel

商務旅客
不滿：整潔度、職員與服務和住宿狀況
Run down
Only one of the two elevators worked, and it was slow and spotty. AC in my room was not working or responsive. Overall property is pretty rundown.
於 2024 年 1 月住了 5 晚
Clare B 於 2024年2月16日的回應
Thank you for your feedback. Being a legacy hotel is something this hotel takes pride in. However that means we are one of the oldest Hyatt Places in the country with the conditions to match. We are excited for our upcoming renovations to make some wonderful upgrades! We hope to see you next time!

4/10 欠佳

Daniiela

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
No as the pirctures
於 2024 年 1 月住了 2 晚
Clare B 於 2024年2月16日的回應
Thank you for your rating.

8/10 不錯

Diane

讚好：整潔度和客房舒適度
不滿：住宿狀況
BWI Hyatt not up to Hyatt Standards
The staff at Hyatt was lovely although the hotel is not up to Hyatt standards. I had to be moved since the dead bolt didn’t work and only one elevator was working. Stains on carpet in rooms and hallways. The night manager who changed my room was helpful and indicated this Hyatt was going to be refurbished soon
於 2024 年 1 月住了 1 晚
Clare B 於 2024年2月1日的回應
Thank you for taking the time for reviewing your time with us. We are very excited for upcoming renovations. We can't wait to welcome you back to see them!

2/10 很差

Leigh

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Front desk attendant was not at the desk when I arrived and instead was sitting in the lobby area socializing. When she finally came over to check me in, she seemed irritated. I was charged $100 for “incidentals.” The room was rundown and I had to be moved since the tub would not drain. Overall, really shabby condition of the property itself and would not stay here again.
Clare B. 於 2024年2月1日的回應
Thank you for taking the time to review your stay with us. I apologize we did not meet your expectations. Our hotel has recently gone through new management and owner ship. With this will involve new renovations that we are looking forward too!

8/10 不錯

Najma

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Clare B. 於 2024年2月1日的回應
Thank you for your review.

10/10 優異

Raquel

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great service.
於 2024 年 1 月住了 1 晚
Clare B 於 2024年2月1日的回應
Thank you for your kind review!

8/10 不錯

Melissa

讚好：整潔度、職員與服務、設施服務和住宿狀況
The young man who checked me in was great. The latch on my room door was broken. He had no problem seitching me ti another room to assure my safety. Complimentary breakfast is also always a great ameninity.
於 2024 年 1 月住了 3 晚
Clare B. 於 2024年2月1日的回應
Thank you for your kind feedback! I have shared it with our team! We hope to see you soon.

4/10 欠佳

真實旅客

商務旅客
不滿：整潔度和住宿狀況
於 2024 年 1 月住了 2 晚
Clare B. 於 2024年2月1日的回應
Thank you for your rating. I a sorry we did not meet your expectations.

8/10 不錯

Reba

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A Great Night Stay
This was a last minute stay, but it was most enjoyable. The property is quite and peaceful.
於 2024 年 1 月住了 1 晚
Clare B. 於 2024年2月1日的回應
Thank you so much for your kind and thoughtful review.

4/10 欠佳

Nicole

不滿：整潔度
The breakfast they provide is terrible. The room was a bit dirty. My son dropped his sock and I look for it under the bed and it looks like Knowone had ever vacuumed under there and it was gross. The beds were so uncomfortable. I probably won’t be staying at a Hyatt anymore.
於 2024 年 1 月住了 1 晚
Clare B 於 2024年2月1日的回應
Thank you for taking the time to the review. Traveling with my kids as well I understand the importance of a clean and safe area. I am sorry about the breakfast options. We offer scrambled eggs with toppings to make breakfast burritos, yogurt, fruit, hot and cold cereal, pancakes or waffles. I am sorry this was not to your liking and wish we could speak about this while you were here. We are always looking for ways to improve. We are under new management and ownership and are looking forward to our future renovations this year! We hope you give us another chance in the future.

6/10 一般

Emily

讚好：職員與服務和住宿狀況
My first room was dirty and the bed was unmade. The gentleman at the desk however was very apologetic about it and immediately found a new room for me. My second room was fine, very kind staff.
於 2024 年 1 月住了 1 晚
Clare B 於 2024年2月1日的回應
Thank you for taking the time to review your stay. I am shocked to here of your experience and have spoken with my staff to ensure we are taking the proper steps in communication. I am please our guest service agent was able to rectify the situation for you immediately. Thank you for staying with us!

10/10 優異

Rashied

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Clare B. 於 2024年2月1日的回應
Thank you for your rating!

4/10 欠佳

Demietra

家人同遊, 親子同遊, 商務旅客, 多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Clare B 於 2024年2月1日的回應
Thank you for your rating. I apologize we did not meet your expectations. I hope you visit us again in the future.

4/10 欠佳

Courtney

家人同遊
讚好：職員與服務和客房舒適度
No basic amenities
There were no vending machines, the variety that the hotel had for sale was limited. None of the coffee machine worked I had to Uber coffee. No one ever came to change my trash or linen I had to ask for new things anc still never came and got the old stuff
於 2024 年 1 月住了 2 晚
Clare B. 於 2024年2月1日的回應
Oh no! I am sorry that the coffee machine didnt work. Sometimes our guests get stuck with this because the tray is in the coffee pod packet. We have a 24 hour Starbucks bistro in the lobby. I wish we could have made you a delicious latte! Hyatt has not restored daily cleaning. We are still on a limited schedule unless other wise requested. I hope we can assist you in the future better.

10/10 優異

randy chulick

Baltimore overnight
It was good! Everything was easy and staff was very courteous and helpful.
於 2024 年 1 月住了 1 晚
Clare B. 於 2024年2月1日的回應
Thank you so much for your kind and thoughtful review!

4/10 欠佳

Robert

家人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
They should be embarrassed to call that place a Hyatt! And 3 stars is definitely a stretch! Only one luggage cart for entire hotel, carpet stains everywhere, only 1 of the 2 elevators worked,and it was sketchy to say the least! Won't even get into the room which needs updated immediately, and the shower door was missing! And the terrible experience ended early because the entire hotel went black with no powet!!!! And no emergency lights in the hallway at all, pitch black! Did I mention it was 4 A M.! We just loaded up our stuff with the flashlights from our phones and left early out of fear! Will never return again, and deserve a full refund!!!!
於 2024 年 1 月住了 3 晚
Clare B. 於 2024年2月1日的回應
I am sorry this was your experience of the hotel. With a power outage it does sound scary. Sadly it was not just our hotel and I am sorry this occurred. We do have an emergency lighting but due to the prior power outage they did not have the full time to recharge. I do recommend contacting Expedia for a refund. The hotel does not have your funds to release them back to you? We are under new management and ownership and will be making the necessary changes to reflect the Hyatt standards you are accustomed too. I wish it was as easy as flipping a light switch but some things are out of the hotels control. Thank you again for staying with us!

8/10 不錯

Michael t

於 2023 年 12 月住了 1 晚
Clare B 於 2024年2月1日的回應
Thank you for your rating!

10/10 優異

John

於 2023 年 12 月住了 2 晚
Clare B. 於 2024年2月1日的回應
Thank you for your rating!

10/10 優異

chevannes

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Clare B 於 2024年2月1日的回應
Thank you for your rating!

2/10 很差

Denise

Neighboring Hilton would have been a better hotel stay than, “blast from the past” at Hyatt Place. Oh, they don’t clean rooms unless requested. No notice given about poor property condition or limited services.
於 2023 年 12 月住了 2 晚
Clare B. 於 2024年2月1日的回應
Thank you for your review! Booking on 3rd party sites you will not get the same information that you would receive from the brand or the hotel directly. We are due for renovations and have been since before covid. We are under new ownership and management and will be making the necessary changes to reflect Hyatt's standards.

4/10 欠佳

Mia

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
The staff & service was friendly.
於 2023 年 12 月住了 2 晚
Clare B. 於 2024年2月1日的回應
Thank you review.

8/10 不錯

Deborah

家人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Clare B. 於 2024年2月1日的回應
Thank you for your rating.

6/10 一般

Purna S

There was no hand soap in the bathroom.
於 2023 年 12 月住了 2 晚
LaToya 於 2023年12月17日的回應
Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

10/10 優異

Gary (Selbyville)

伴侶同遊, 商務旅客
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Bathroom Sink drained slowly, no soap supplied at two sinks, and shower water pressure was awful.
於 2023 年 12 月住了 1 晚
LaToya 於 2023年12月17日的回應
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

8/10 不錯

Devon

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
LaToya 於 2023年12月17日的回應
Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.