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喜來登巴爾的摩華盛頓國際機場 - BWI 酒店的評價

3.5 out of 5
喜來登巴爾的摩華盛頓國際機場 - BWI 酒店
1100 Old Elkridge Landing Rd, Linthicum Heights, MD

評價

8.2

很好

10 分評分，優異；268 則評價中有 138 則" "
8 分評分，不錯；268 則評價中有 65 則" "
6 分評分，一般；268 則評價中有 31 則" "
4 分評分，欠佳；268 則評價中有 16 則" "
2 分評分，很差；268 則評價中有 18 則" "

8.4/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Natalie

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Great staff, fast check in, spacious rooms and the beds were so soft!
於 2024 年 4 月住了 3 晚

10/10 優異

Wendy (Nottingham)

讚好：職員與服務和住宿狀況
Great place to park and fly!
於 2024 年 4 月住了 1 晚

10/10 優異

Harry

於 2024 年 3 月住了 1 晚

8/10 不錯

Reinaldo

多人同遊
讚好：整潔度和職員與服務
Everything was ok/good
於 2024 年 3 月住了 1 晚

6/10 一般

Jeanne

商務旅客
讚好：設施服務
Not much in the area
於 2024 年 3 月住了 1 晚

10/10 優異

JERMAINE (PHILADELPHIA)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice and quiet
於 2024 年 2 月住了 1 晚

10/10 優異

Karen

讚好：整潔度、職員與服務和住宿狀況
Nice dinner
於 2024 年 2 月住了 1 晚

10/10 優異

Walter

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Not the cleanest
Our room was very dirty. There was hair in the shower. Lots of stains on the carpet and sheets.
於 2024 年 1 月住了 1 晚

10/10 優異

Jennifer

於 2024 年 1 月住了 1 晚

10/10 優異

Monique (Cambridge)

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My stay here was just one night. But it was a Great property. No issues at all.
於 2023 年 12 月住了 1 晚
Rickey Earles (General Manager) 於 2023年12月29日的回應
Monique,Glad you enjoyed your stay. See you again soon!Thank you,Rickey EarlesGeneral Manager

10/10 優異

Julie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The room was very comfortable, clean & the decor was lovely.
於 2023 年 12 月住了 3 晚
Rickey Earles (General Manager) 於 2023年12月26日的回應
Julie,Glad to hear your room was comfortable and you enjoyed the decor! We look forward to seeing you again.Thank you,Rickey EarlesGeneral Manager

10/10 優異

Braudytt

於 2023 年 12 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stay nowhere else but here when flying BWI
Great staff members, and wonderful shuttle service.
於 2023 年 12 月住了 1 晚
Rickey Earles (General Manager) 於 2023年12月26日的回應
Dear Guest,Thank you for the shoutout! I agree with you, don't stay anywhere but here when you visit BWI. Thank you so much for the kind words about our staff and shuttle service.Thank you,Rickey EarlesGeneral Manager

10/10 優異

Krista

於 2023 年 12 月住了 1 晚
Rickey Earles (General Manager) 於 2023年12月26日的回應
Krista,Glad to see you enjoyed your stay. See you soon!Thank you,Rickey EarlesGeneral Manager

10/10 優異

Bridjett

家人同遊, 商務旅客, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Rickey Earles (General Manager) 於 2023年12月26日的回應
Bridjett,Glad to see you enjoyed your stay and we hope to see you again soon! Safe travels!Thank you,Rickey EarlesGeneral Manager

6/10 一般

Clemetine

讚好：住宿狀況
不滿：職員與服務
Checking in was upsetting
於 2023 年 11 月住了 2 晚
Rickey Earles (General Manager) 於 2023年12月26日的回應
Clementine,I'm sorry check-in wasn't what you expected. Checking in is the first impression we have on all guests who stay with us so I understand the frustration if it doesn't go well. Hopefully you stay with us again so you can see that what you experienced isn't the norm.Thank you,Rickey EarlesGeneral Manager

10/10 優異

Margaret

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Rickey Earles (General Manager) 於 2023年11月21日的回應
Margaret,Thank you for the wonderful score from your stay! I am so happy to see you enjoyed it. We can not wait to see you again!Thank you,Rickey EarlesGeneral Manager

6/10 一般

Ana

I had no problem with the hotel but the airline was BAD, very BAD. The hotel should investigate which airline it does business with so that its guests are satisfied. First I took a family trip alone for 3 nights which on Sunday we had a family reunion which I couldn't be there because spirit canceled our flight and instead of leaving at 7 at night as planned they put us at 10 in the morning On jet blue they gave us the option of looking for another flight but they were all with a stopover and we had to pay an excessive amount of money, in the end we had to return to Los Angeles as they put us at 10 in the morning and we missed the family reunion that was due which was the separate trip, we lost almost 1 day because there were 9 hours of difference between one flight and another. MY WORST EXPERIENCE I DO NOT RECOMMEND THIS SPIRIT AIRLINE, BAD VERY BAD
於 2023 年 10 月住了 3 晚
Rickey Earles (General Manager) 於 2023年11月21日的回應
Ana,I am sorry you had a bad experience with the airline, but this review was for the hotel only. I am glad to see you say you didn't have a problem with the hotel, unfortunately your score doesn't reflect that though.Thank you,Rickey EarlesGeneral Manager

8/10 不錯

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Rickey Earles (General Manager) 於 2023年10月23日的回應
Michael,So glad you enjoyed your stay! Hope to see you again soon!Thank you,Rickey EarlesGeneral Manager

10/10 優異

Aminata

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
No complaints!
It was amazing! We could have used more towels in the room but other than that it was great! I was able to watch a beautiful sunset from my room which was a great treat!
於 2023 年 10 月住了 1 晚
Rickey Earles (General Manager) 於 2023年10月23日的回應
Aminata,Thank you so much for the great comments and I am so happy to hear you enjoyed your stay! You should see the sunset/sunrise in a couple weeks with the autumn foliage. It is amazing!Thank you,Rickey Earles General Manager

4/10 欠佳

Mary

商務旅客
讚好：客房舒適度
不滿：整潔度
Sticky restroom floor, entire restroom smelled like urine.
於 2023 年 10 月住了 1 晚
Rickey Earles (General Manager) 於 2023年11月21日的回應
Mary,I am so sorry for this experience! I hope you called the front desk immediately as we would have either changed your room or sent someone up to clean it immediately. I understand cleanliness is very important and I am sorry this was your experience.Thank you,Rickey EarlesGeneral Manager

10/10 優異

Christopher

於 2023 年 10 月住了 1 晚
Rickey Earles (General Manager) 於 2023年11月21日的回應
Christopher,Glad to see you enjoyed your stay! See you next time!Thank you,Rickey EarlesGeneral Manager

2/10 很差

Kelly

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
It was just dirty. Run down. We stayed in room 311. Upon checking in the guy at the front desk finished his conversation with his coworker before checking us in. Made us feel like it was race related. We had 2 towels and 1 wash cloth for 2 people. Furniture was chipped and run down looking, musty smell to the room. Shower was hot and bed comfy. Other than that it was just a waste of $250. Never ever ever again.
於 2023 年 10 月住了 1 晚
Rickey Earles (General Manager) 於 2023年10月23日的回應
Kelly,I am so sorry about your experience with us. This is far from the norm that people experience while staying with us! I know you said you would never stay with us again but I really hope you give us another chance so you can see that this experience was a fluke. I will be sharing your comments with my department heads sop we assure this does not happen to another guest.Thank you,Rickey EarlesGeneral Manager

4/10 欠佳

Summer

讚好：職員與服務
不滿：整潔度
於 2023 年 9 月住了 2 晚
Rickey Earles (General Manager) 於 2023年10月4日的回應
Summer,I am sorry to see we did not meet your expectations during your stay. I am also sorry to see you did not leave any comments as we can not take the feedback and get better in the areas you did not like about your stay. When there are issues we ask that you please share them so we can use them to make ourselves better.Thank you,Rickey EarlesGeneral Manager

10/10 優異

Shawnna

讚好：整潔度和職員與服務
於 2023 年 9 月住了 1 晚
Rickey Earles (General Manager) 於 2023年10月4日的回應
Shawnna,I'm glad to see you enjoyed your stay! A 10 is a perfect score! Thank you so much and we hope to see you again!Thank you,Rickey EarlesGeneral Manager

10/10 優異

deirdre

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I really enjoy the room! It was spacious, modern w/large TV and has a pillow top mattress! The amenities were pleasant. The price was very reasonable.I ha a very comfortable nights sleep. Would highly recommend and would stay again! Also the airport shuttle added a very nice touch!
於 2023 年 9 月住了 1 晚
Rickey Earles (General Manager) 於 2023年10月2日的回應
Deirdre,So happy to see you have a wonderful stay! 10 out of 10 is always our goals for our guests! I hope we get some guest that are recommended by you as well as I hope to see you again!Thank you,Rickey EarlesGeneral Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Rickey Earles (General Manager) 於 2023年10月2日的回應
Dear Guest,Thank you for the great score! Glad to see you enjoyed your stay!Thank you,Rickey EarlesGeneral Manager

10/10 優異

Rachelle

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Quick stay
Check in was fast and efficient. I inquired about the amenities but was offered information about parking. The jacuzzi was small but empty. Peaceful and relaxing. My refrigerator in my room had items in it from the previous guest but otherwise my room was clean. I enjoyed my stay.
於 2023 年 9 月住了 1 晚
Rickey Earles (General Manager) 於 2023年10月2日的回應
Rachelle,I am happy to see your stay was a 10! I am sorry about the refrigerator, I will speak with housekeeping as we need to ensure we are checking them in between each guest. I hope you come back soon!Thank you,Rickey EarlesGeneral Manager

8/10 不錯

Luis

商務旅客
讚好：整潔度、設施服務和住宿狀況
Convenient airport location with shuttle service. No dining within walking distance Cold water not working
於 2023 年 9 月住了 1 晚
Rickey Earles (General Manager) 於 2023年10月2日的回應
Luis,I am glad to see you enjoyed your stay. We do have a restaurant with room service on property. Rather than find somewhere to walk too. We hope to see you again soon!Thank you,Rickey EarlesGeneral Manager

10/10 優異

Netita

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 2 晚
Rickey Earles (General Manager) 於 2023年8月24日的回應
Netita,Thank you for the great score! We are so happy to hear that you enjoyed your stay with us!Thank you,Rickey EarlesGeneral Manager

8/10 不錯

Cherry (Dagsboro)

讚好：整潔度、職員與服務、設施服務和住宿狀況
The only thing we didn’t like was we couldn’t get a free breakfast. For the price we paid we should not have to pay $20 extra! Ridiculous!
於 2023 年 8 月住了 1 晚
Rickey Earles (General Manager) 於 2023年9月11日的回應
Cherry,I am sorry you feel that way about the breakfast. We have a hot buffet of freshly made food. Usually the breakfast you get for free at hotels is prepackaged and/or frozen. We are a full service hotel, so breakfast is not complimentary. That is for the limited service hotels. I assure you our breakfast is worth the price, it is very good.Thank you,Rickey EarlesGeneral Manager

6/10 一般

Majed

商務旅客
於 2023 年 8 月住了 1 晚
Rickey Earles (General Manager) 於 2023年8月24日的回應
Majed,I'm sorry to see your stay with us was not up to par with our standards. We hope you stay with us again so we can make sure that 6 gets turned upside down to a 9, or even better let's make it a 10!Thank you,Rickey EarlesGeneral Manager

6/10 一般

真實旅客

讚好：職員與服務
Shower too hot, but bed very comfortable.
We struggled with the boiler system, keeping the water at a consistent temperature. Hot water kept coming out of the cold in the shower and the sink. But the bed was very comfortable.
於 2023 年 7 月住了 1 晚
Rickey Earles (General Manager) 於 2023年8月24日的回應
Dear Guest,I am sorry for your experience. There is nothing better than a shower at the right temperature that makes you not want to get out. Especially when you are not paying the water bill! I hope you give us another chance the next time you are in town so you can see that we have fixed this issue and you can enjoy your shower next time.Thank you,Rickey EarlesGeneral Manager

10/10 優異

Keinddrelle

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great time away from our children
於 2023 年 7 月住了 1 晚
Rickey Earles (General Manager) 於 2023年8月24日的回應
Keinddrelle,As a parent myself, I understand making the most of your time without the kids. We are thankful you chose to stay with us and we hope to see you again.Thank you,Rickey EarlesGeneral Manager

10/10 優異

Keinddrelle

於 2023 年 7 月住了 2 晚
Rickey Earles (General Manager) 於 2023年9月11日的回應
Keinddrelle,I am so happy to see your stay was a 10!Thank you,Rickey EarlesGeneral Manager

8/10 不錯

Carol

於 2023 年 7 月住了 1 晚
Rickey Earles (General Manager) 於 2023年8月24日的回應
Carol,Thank you for the kind score! We hope you stay with us again the next time you are in BWI.Thank you,Rickey EarlesGeneral Manager

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 3 晚
Rickey Earles (General Manager) 於 2023年8月24日的回應
Dear Guest,We appreciate you taking the time to score your most recent stay. Although, we would have liked to see your stay be worth a 10, we thank you for the 8!Thank you,Rickey EarlesGeneral Manager

10/10 優異

Taquita

讚好：整潔度、職員與服務和住宿狀況
This will be my first and only options when I return to Baltimore.
於 2023 年 5 月住了 1 晚
Rickey Earles (General Manager) 於 2023年8月24日的回應
Taquita,We will be here waiting for you to return! Can't wait to see you again!Thank you,Rickey EarlesGeneral Manager

10/10 優異

Ursula

於 2023 年 6 月住了 1 晚
Rickey Earles (General Manager) 於 2023年8月24日的回應
Ursula,Thank you for your kind score! We hope to see you again soon!Thank you,Rickey EarlesGeneral Manager

4/10 欠佳

Ahmed

家人同遊
不滿：整潔度和職員與服務
Rooms are that clean.
於 2023 年 5 月住了 1 晚
Rickey Earles (General Manager) 於 2023年5月31日的回應
Ahmed,I am sorry your stay was not what you expected and only felt as if it was worth a 2. I hope you give us another chance the next time you are in the area so we can change your mind.Thank you,Rickey EarlesGeneral Manager

10/10 優異

melissa

於 2023 年 5 月住了 1 晚
Rickey Earles (General Manager) 於 2023年5月31日的回應
Melissa,Thank you for the awesome score from your awesome stay!Thank you,Rickey EarlesGeneral Manager

4/10 欠佳

Arbarette

商務旅客
讚好：客房舒適度
不滿：整潔度和職員與服務
Hotel Staff
Hotel staff were unprofessional and rude
於 2023 年 5 月住了 2 晚
Rickey Earles (General Manager) 於 2023年5月31日的回應
Arbarette,I am sorry you feel this way about your stay. If you could please contact me to share more details with me that would be great. That way I can use your feedback as a coaching and training opportunity.Thank you,Rickey EarlesGeneral Manager

10/10 優異

Sherri (Cedar Park)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The Sheraton BWI Hotel Staff provided exemplary service during our stay in Baltimore. The hotel was close to the airport, but was quiet and had a convenient shuttle service to the airport. We were a short drive to Baltimore and Washington DC for sightseeing adventures. I would give this hotel a 10 star rating.
於 2023 年 5 月住了 3 晚
Rickey Earles (General Manager) 於 2023年5月31日的回應
Sherri,Thank you so much for the kind words! We focus on clean rooms and friendly smiles! We hope to see you again the next time you are in the area so we can provide you another great stay.Thank you,Rickey EarlesGeneral Manager

10/10 優異

Linda

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
於 2023 年 5 月住了 1 晚
Rickey Earles (General Manager) 於 2023年5月31日的回應
Linda,Thank you for the great comment! We strive to be a great hotel and for our guests to feel the same way.Thank you,Rickey EarlesGeneral Manager

10/10 優異

Ronisha

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Love everything about this hotel
於 2023 年 5 月住了 3 晚
Rickey Earles (General Manager) 於 2023年5月31日的回應
Ronisha,So glad to see your stay was a 5 out of 5! We hope to see you again soon!Thank you,Rickey EarlesGeneral Manager

8/10 不錯

Amellis Y

讚好：整潔度、職員與服務、設施服務和住宿狀況

8/10 不錯

Daniel

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good Hotel, convenient to everything, clean
於 2023 年 5 月住了 3 晚
Rickey Earles (General Manager) 於 2023年5月17日的回應
Daniel,So happy to see that you enjoyed your stay! We look forward to seeing you again the next time you are in the Baltimore area.Thank you,Rickey EarlesGeneral Manager

10/10 優異

Heather

家人同遊
讚好：整潔度和職員與服務
Though it seemed off the beaten path, it has many options onsite and near by. The shuttle service is terrific and the staff very knowledgeable and friendly.
於 2023 年 5 月住了 2 晚
Rickey Earles (General Manager) 於 2023年5月17日的回應
Heather,I'm really excited to see that you enjoyed your stay and enjoyed your time with us. Our shuttle service is such a great amenity that we provide to our guest and our staff is top-notch, as you experienced. We hope to see you again when your travels bring you back to the area.Thank you,Rickey EarlesGeneral Manager

10/10 優異

Ashley

於 2023 年 5 月住了 1 晚
Rickey Earles (General Manager) 於 2023年5月31日的回應
Ashley,Thank you for taking the time to leave a comment about your stay. We are glad to see you enjoyed your stay.Thank you,Rickey EarlesGeneral Manager