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巴爾的摩 BWI 機場索內斯塔 ES 套房酒店的評價

3 out of 5
巴爾的摩 BWI 機場索內斯塔 ES 套房酒店
1160 Winterson Rd, Linthicum Heights, MD

評價

8.4

很好

10 分評分，優異；737 則評價中有 405 則" "
8 分評分，不錯；737 則評價中有 173 則" "
6 分評分，一般；737 則評價中有 66 則" "
4 分評分，欠佳；737 則評價中有 39 則" "
2 分評分，很差；737 則評價中有 54 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.4/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Ming-Fang

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Front desk Michael is great
This is my 2nd stay this hotel, the Front desk Michael always friendly and smile, He have kind heart to service and solve problem for all visitor.

4/10 欠佳

Corrine

家人同遊
讚好：整潔度
Fire alarm went off at 0500. Someone’s rims (all 4) were stolen off his vehicle in the parking lot. Breakfast served until 0830 weekdays.
於 2024 年 5 月住了 1 晚

2/10 很差

Muhammad

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
Ac was not working
於 2024 年 4 月住了 1 晚
Dale 於 2024年5月12日的回應
We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

4/10 欠佳

Connie

伴侶同遊
讚好：職員與服務
不滿：設施服務
Dated room with an odd smell. Sliding shower door didn’t stay closed.
於 2024 年 5 月住了 1 晚
Dale 於 2024年5月12日的回應
We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

8/10 不錯

Kirk (Odenton)

讚好：整潔度、職員與服務和住宿狀況
Property is fine.
於 2024 年 5 月住了 2 晚
Dale 於 2024年5月12日的回應
Thank you for the review. We look forward to seeing you again soon!

10/10 優異

Maggie

讚好：整潔度、職員與服務、設施服務和住宿狀況
No complaints; would rebook!
於 2024 年 5 月住了 1 晚
Dale 於 2024年5月8日的回應
Thank you for the review. We look forward to seeing you again soon!

4/10 欠佳

Jeffrey

讚好：整潔度
不滿：職員與服務
於 2024 年 4 月住了 1 晚
Dale 於 2024年5月3日的回應
Thank you for the review. We look forward to seeing you again soon!

4/10 欠佳

Jessica

伴侶同遊, 商務旅客
讚好：職員與服務
不滿：整潔度和住宿狀況
Staff was amazing and helpful, location was convenient and seemed relatively safe of an area. Common area was relatively tidy, our room was pretty abysmal with cleanliness of non common quick clean areas. Example door ways, dust, it smelled pretty bad, the screens on the window were tattered and broken so much a bird flew into our room. Did not have the means to check out and rebook elsewhere so made do, the bed was clean not comfy. The front desk staff I interacted with was very friendly.
於 2024 年 4 月住了 2 晚
Dale 於 2024年5月3日的回應
We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

10/10 優異

Carl

讚好：整潔度、職員與服務和住宿狀況
Professional and polite staff.
於 2024 年 4 月住了 1 晚
Dale 於 2024年5月3日的回應
Thank you for the review. We look forward to seeing you again soon!

4/10 欠佳

Eva I.

Great staff. Somebody from bedrooms ? … was smoking tabaco at night… was awful. Carpet are dirty and bad odor. Noise from 3rd floor when somebody walk. Breakfast didn’t include fruits but almond milk ( at least ). The lobby smell great and was clean. Uber to downtown without traffic $15.00 … more or less.
於 2024 年 4 月住了 2 晚
Dale 於 2024年5月3日的回應
We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

10/10 優異

Edward

於 2024 年 4 月住了 1 晚

10/10 優異

Gordon

於 2024 年 3 月住了 2 晚
Ashley 於 2024年4月26日的回應
Thank you for the review. We look forward to seeing you again soon!

10/10 優異

Claudia

讚好：整潔度、職員與服務和住宿狀況
Awesome experience!
於 2024 年 4 月住了 1 晚
Ashley 於 2024年4月26日的回應
We appreciate your positive feedback about our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay.

10/10 優異

Mark

於 2024 年 4 月住了 1 晚
Dale 於 2024年5月12日的回應
Thank you for the review. We look forward to seeing you again soon!

2/10 很差

yanilexa

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
excessive security deposit for a place like this one
於 2024 年 4 月住了 2 晚
Dale 於 2024年4月11日的回應
Thank you for the review

10/10 優異

Christina

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything you could need - kitchenette, sofa, desk, full bathroom, comfy bed! Front desk was friendly and accommodating, and I wish I were able to stay longer. Thank you!
於 2024 年 4 月住了 1 晚
Ashley 於 2024年4月6日的回應
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!

2/10 很差

Nathan

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Room was dirty WiFi didn't work Smelled of marijuana We didn't have any towels, when after we asked
於 2024 年 3 月住了 2 晚
Ashley 於 2024年4月5日的回應
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel.

10/10 優異

ADRIAN BLANCO

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
el desayuno sirven todos los días la misma variedad de comida, pueden hacer variaciones.
於 2024 年 3 月住了 7 晚
Ashley 於 2024年4月2日的回應
Thank you for leaving a review of your stay. We are glad that our location was to your satisfaction. We do apologize for the lack of variation that you were looking for at breakfast. We are confident that your feedback will help us make improvements that will benefit all our guests. We hope that you will return and visit us again soon.

10/10 優異

BlacKaesar

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice property very clean spacious room would book again
Dale 於 2024年3月30日的回應
Thank you for the review. We look forward to seeing you again soon!

10/10 優異

matthew

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Ashley 於 2024年4月2日的回應
Thank you for the review. We look forward to seeing you again soon!

10/10 優異

Isaiah

Clean
於 2024 年 3 月住了 1 晚
Ashley 於 2024年3月29日的回應
Thank you for the review. We look forward to seeing you again soon!

10/10 優異

DWAYNE

讚好：整潔度和職員與服務
Basic and worth the price for a quick stay.
於 2024 年 3 月住了 1 晚
Dale 於 2024年3月23日的回應
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

6/10 一般

Nicole

商務旅客
不滿：住宿狀況
The lobby looked updated. Breakfast was acceptable. The rooms were clean, but very dated. Overall the buildings could use an upgrade.
於 2024 年 3 月住了 2 晚
Dale 於 2024年3月23日的回應
Thank you for the opportunity to respond to your concerns. We are dismayed that we fell short of your expectations. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. We hope you come back to stay with us in the future.

10/10 優異

Niasha

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
I really enjoyed my stay, the staff and people people around the facility was really nice. The room was comfy and nice definitely will be staying again.
於 2024 年 3 月住了 2 晚
Ashley 於 2024年3月5日的回應
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon

10/10 優異

Jhanasia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was very nice and comfortable but poor WiFi
於 2024 年 2 月住了 3 晚
Ashley 於 2024年3月5日的回應
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 優異

Robert

讚好：整潔度、職員與服務、設施服務和住宿狀況
Noise from other guests room above and doors across hallway
於 2024 年 3 月住了 1 晚
Dale 於 2024年3月3日的回應
Thank you for the review. We look forward to seeing you again soon!

10/10 優異

Brooke (Glen Burnie)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Ashley 於 2024年3月5日的回應
Thank you for the review. We look forward to seeing you again soon!

10/10 優異

Phillip

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property offered a 2 bedroom suite that accommodated my family with ease. Thank you Sonesta ES. We will be back!
於 2024 年 2 月住了 2 晚
Dale 於 2024年3月2日的回應
Thank you for the review. We look forward to seeing you again soon!

10/10 優異

Shakisha

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Dale 於 2024年3月2日的回應
Thank you for the review. We look forward to seeing you again soon!

6/10 一般

Rosaline

家人同遊
讚好：整潔度和住宿狀況
Grands enjoyed breakfast
於 2024 年 2 月住了 2 晚
Dale 於 2024年2月25日的回應
Thank you for the review. We look forward to seeing you again soon!

10/10 優異

Michael

讚好：整潔度、設施服務和住宿狀況
Front desk wasn’t overly friendly and didn’t program my card right causing me to return to lobby but this place is awesome. Great room. Great breakfast. Great price. Two huge TVs. Nice tall desk table. Kitchen. I would stay here again.
於 2024 年 2 月住了 1 晚
Dale 於 2024年2月25日的回應
Thank you for the review. We look forward to seeing you again soon!

8/10 不錯

Tabitha

讚好：整潔度、職員與服務和住宿狀況
Suite room was nice for traveling with family.
於 2024 年 2 月住了 1 晚
Dale 於 2024年2月22日的回應
Thank you for the review. We look forward to seeing you again soon!

10/10 優異

Terry A.

讚好：整潔度、職員與服務、設施服務和住宿狀況
Quite and clean
於 2024 年 2 月住了 1 晚
Ashley 於 2024年2月21日的回應
Thank you for the review. We look forward to seeing you again soon!

10/10 優異

Robert s

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Dale 於 2024年2月22日的回應
Thank you for the review. We look forward to seeing you again soon!

6/10 一般

Amberly

家人同遊
讚好：整潔度和住宿狀況
I was disappointed with the deposit fee of $100 that I was not aware of. I also was not informed that there was no housekeeping to collect daily towels or take out the trash. I had to go to the office to receive fresh towels. I did enjoy the separate bedroom in the suite. The bathroom had excellent water pressure and hot water. Although the toilet clogged for no reason
於 2024 年 2 月住了 2 晚
Ashley 於 2024年2月20日的回應
Thank you for your comments. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you again soon.

8/10 不錯

Joanne (Evington)

讚好：整潔度、職員與服務和住宿狀況
The room and hotel was fairly quiet, nice, and comfortable. What we didn't like was the smell of weed from the room next door coming into the room because of the gap at the bottom of the door. I had to use a towel to cover the gap because it gave my daughter a horrible migraine the last night and had difficulty falling asleep.The people above us heavily walked the floor all night long which was also on our last night. The setup of the hotel is like an apartment complex so, we had to walk outside to get to breakfast and the lobby. The staff and breakfast made up for the troubles from the last night of our stay.
於 2024 年 2 月住了 2 晚
Ashley 於 2024年2月20日的回應
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity

10/10 優異

Wanjiru

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely staff
於 2024 年 2 月住了 1 晚
Ashley 於 2024年2月20日的回應
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Dale 於 2024年2月18日的回應
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon

10/10 優異

Michael

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My 2 room suite was extremely spacious, clean and convenient.
於 2024 年 2 月住了 1 晚
Dale 於 2024年2月15日的回應
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon

10/10 優異

Danikka

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Dale 於 2024年2月15日的回應
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon

10/10 優異

layn

家人同遊, 商務旅客
讚好：整潔度和設施服務
We had the two room suite it was perfect for business travel. I Wish more hotels were like this.
於 2024 年 1 月住了 1 晚
Dale 於 2024年2月15日的回應
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon

8/10 不錯

jeffery

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice place to visit
於 2024 年 2 月住了 2 晚
Dale 於 2024年2月15日的回應
Thank you for the review. We look forward to seeing you again soon!

6/10 一般

Precious

伴侶同遊
讚好：設施服務
不滿：整潔度和住宿狀況
Place looked not well cleaned before entering, bathroom had stains and a “used smell”.
於 2024 年 1 月住了 1 晚
Ashley 於 2024年2月2日的回應
Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again

10/10 優異

Joe

於 2024 年 1 月住了 1 晚
Ashley 於 2024年2月2日的回應
Thank you for the review. We look forward to seeing you again soon!

10/10 優異

Tamara

於 2024 年 1 月住了 1 晚
Dale 於 2024年3月23日的回應
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 不錯

Aydee

於 2024 年 1 月住了 3 晚
Dale 於 2024年3月23日的回應
Thank you for the review. We look forward to seeing you again soon!

6/10 一般

Donna

讚好：整潔度、職員與服務和設施服務
I like the fact that they had pleather as furniture because it's easy to clean and does not keep bed bugs but however people are torn is furniture so they need to mend the furniture, the entrance area door never locked I did not like that I believe they kept it unlocked the safe staff from walking over to have to let people in in case the key card didn't work into the building not into the hotel room but the building and the rug was dirty going into the building they should have a runner down which they clean it, other than the sofa being torn and areas of some of the rugs being snagged the hotel room was fine the entrance outside needs to be cleaned and taking care of a little better and trash needs to be empty and tell us to stop putting the trash and the cigarette holder they should have a dumpster or something close since families do stay there weekly
於 2023 年 12 月住了 2 晚
Ashley 於 2024年1月24日的回應
Thank you for the opportunity to respond to your concerns. We are dismayed that we fell short of your expectations. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do and assure you that our staff will have a chance to read your feedback. We hope you come back to stay with us in the future.

10/10 優異

Jaime

讚好：整潔度、職員與服務、設施服務和住宿狀況
Awesome experience I highly recommend….
於 2023 年 12 月住了 1 晚
Ashley 於 2024年1月24日的回應
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon

10/10 優異

Kara

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay and relax
This hotel room was perfect for our needs and conveniently located near multiple food options and activities/shopping. My daughter and I stayed for three nights with our rabbit, and everyone was comfortable. Front desk staff were also friendly and helpful. I would definitely stay here again!
於 2024 年 1 月住了 3 晚
Ashley 於 2024年1月23日的回應
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect.

10/10 優異

LeShawn

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I love ghe face that its pet friendly... also they provide breakfast. What i dont like id thw fact that breakfast ends too early and i wish the pool was indoors so it could be utilized annually.
於 2024 年 1 月住了 2 晚
Dale 於 2024年1月23日的回應
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!