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班夫卡里布溫泉旅館的評價

3.5 out of 5
班夫卡里布溫泉旅館
521 Banff Ave, Box 1070, Banff, AB

評價

8.4

很好

10 分評分，優異；2421 則評價中有 1226 則" "
8 分評分，不錯；2421 則評價中有 674 則" "
6 分評分，一般；2421 則評價中有 320 則" "
4 分評分，欠佳；2421 則評價中有 119 則" "
2 分評分，很差；2421 則評價中有 82 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

8.2/10 

設施服務

8.2/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Wing Ki

於 2023 年 8 月住了 1 晚
Banff Caribou Lodge Team 於 2023年9月29日的回應
Thank you for your feedback. We are so glad that you had a good time at the property. We hope to welcome you back soon.

10/10 優異

HOI IN

於 2022 年 5 月住了 2 晚

10/10 優異

Wen-Sheng

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice place to stay
Clean and convenient location
於 2021 年 8 月住了 1 晚

10/10 優異

Nicholas

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
great place
於 2024 年 2 月住了 2 晚

4/10 欠佳

Kevin

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Had to check in late and the vip benefit was unable to be used because of the late check
於 2024 年 2 月住了 1 晚

10/10 優異

Michelle

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The suite we stayed in was good and clean, it's worth the price. However, I would suggest if they can add more lights in that Sundance Suite because it's kinda dim and if they would add a microwave that would be awesome.
於 2024 年 4 月住了 1 晚

10/10 優異

Jamie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Gayle

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Kohen

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
…
於 2024 年 4 月住了 1 晚

10/10 優異

kelsey

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was super friendly and even surprised us with a nice bottle of wine to congratulate us on our honeymoon. Will definitely be back!
於 2024 年 4 月住了 3 晚

10/10 優異

Peter

讚好：整潔度、職員與服務、設施服務和住宿狀況
Favorite place to stay in Banff.
於 2024 年 4 月住了 1 晚

10/10 優異

Jason

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic time here! Amazing price and location and everyone is so nice. Having the Keg attached was great as well. Will be back for sure!
於 2024 年 4 月住了 1 晚

10/10 優異

Charlie

讚好：整潔度
於 2024 年 4 月住了 1 晚

6/10 一般

Annaleah (Bothell)

家人同遊
讚好：整潔度、設施服務和住宿狀況
Had to wait for a long time for a front desk agent. I think someone was late to work. But overall had a nice stay. Housekeeping service and the dining / bar customer service was excellent.
於 2024 年 4 月住了 2 晚

10/10 優異

Tyler

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Was nice and quiet and free bus passes were offered. Free parking as well.
於 2024 年 4 月住了 2 晚
The Caribou Lodge & Spa guest experience team 於 2024年4月23日的回應
Thank you for your positive review Tyler. We hope to welcome you back soon.

8/10 不錯

Denise (Unity)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
All is good.
於 2024 年 4 月住了 1 晚
The Caribou Lodge & Spa guest experience team 於 2024年4月23日的回應
Thank you for staying with us Denise, we hope to see you soon.

8/10 不錯

Kyle

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Friendly staff. Air conditioner in the hallway on the 4th floor was loud, no problems changing rooms though
於 2024 年 4 月住了 2 晚
The Caribou Lodge & Spa guest experience team 於 2024年4月23日的回應
Thank you for your valued feedback and kind words about our staff. We hope to welcome you back soon.

6/10 一般

Samantha

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
There was no parking for our vehicle and it was insanely noisy during the early hours of the evening due to people being loud!
於 2024 年 4 月住了 1 晚

10/10 優異

Michael

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved the hotel. Has a Keg restaurant as well. Very rustic and sweet. Love to stay again.
於 2024 年 4 月住了 1 晚
The Caribou Lodge & Spa 於 2024年4月23日的回應
Thank you for your kind review and we hope you can visit us again soon.

8/10 不錯

Steven

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Parking height 6.4". To low for vehicle. Spa was expensive for the services provided
於 2024 年 4 月住了 2 晚
The Caribou Lodge & Spa guest experience team 於 2024年4月23日的回應
Thank you for your feedback Steven. We hope you were able to find free parking on the streets next to the hotel. We will pass your comments along to the spa team for follow up.

2/10 很差

Ash

親子同遊
不滿：設施服務和住宿狀況
We had a room booked then there was a strange smell and we found dirty socks in between the beds they swapped us rooms. Then I set up the couch for my kids to sleep in. There was a huge urine stain on the mattress. With two other little black spots looked like bugs I then checked over the who room and found the coffee maker had mold and very dusty in all areas. I talked to staff again and they put a sheet on the mattress. But nothing Eles. And told use they can’t do anything Eles for us I wouldn’t recommend this hotel if you want to see the photos I have those also
於 2024 年 4 月住了 1 晚
The Caribou Lodge & Spa guest experience team 於 2024年4月23日的回應
Thank you for your detailed review Ash. We have sent you a private message to follow up on your concerns.

10/10 優異

Brenna

讚好：整潔度、職員與服務和住宿狀況
Hot Tub, rustic feel
於 2024 年 4 月住了 2 晚
The Caribou Lodge & Spa guest experience team 於 2024年4月23日的回應
Thank you for your kind review and we hope to welcome you back soon.

10/10 優異

Jason

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stock More towels in the hot tub/pool.
於 2024 年 3 月住了 1 晚
The Caribou Lodge & Spa guest experience team 於 2024年4月23日的回應
Thank you for your review and feedback.

10/10 優異

Alan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy to find
於 2024 年 4 月住了 1 晚
The Caribou Lodge & Spa guest experience team 於 2024年4月23日的回應
Thank you for choosing the Caribou Lodge & Spa. We hope to welcome you back soon.

10/10 優異

Lily

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Is close to everything
於 2024 年 4 月住了 5 晚
The Caribou Lodge & Spa guest experience team 於 2024年4月23日的回應
Thank you for your kind review Lily. We hope to see you soon.

10/10 優異

brandon

讚好：整潔度、職員與服務和住宿狀況
Very pleasant and comfortable 😌
於 2024 年 4 月住了 1 晚
The Caribou Lodge & Spa guest services team 於 2024年4月23日的回應
Thank you for your kind review and we hope to welcome you back soon.

6/10 一般

Wendy

寵物同遊
I USUALLY love thi lodge and hadn’t stayed for quite awhile so had really been excited about it. I was surprised that updating the facility wasn’t noticeable. I was looking forward to a bath but the tub was too shallow. There wasn’t a little fridge. Then there were several large groups who didn’t respect other guests and were walking the halls partying, speaking loudly, sometimes shouting until after 2 am. The counter staff didn’t seem to be energetic when it came to serving guests in lineup to register. I still will come back as I do like the location and services.
於 2024 年 4 月住了 1 晚
The Caribou Lodge & Spa guest experience team 於 2024年4月15日的回應
Dear Wendy, thank you for your patronage and feedback. We apologize for the noise you encountered during your recent stay with us. Our front desk team is available at any time to help assist with any issues you may have during your stay with us. We do have small refrigerators in every room located just under the center bedside table. We look forward to welcoming you back soon.

8/10 不錯

Annette

讚好：職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
The Caribou Lodge & Spa 於 2024年4月23日的回應
Thank you for your review and choosing the Caribou Lodge for your Banff adventures.

10/10 優異

Nichelle

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was an amazing get away location. The staff were friendly and the amenities were so clean. We really enjoyed the hot pool. However, there were two things with our stay I found less than favorable. The rooms were cleaned terribly late, which in turn made check in at 4pm (their posted time). I understand there is a staffing crisis however 4pm seems really late to do check in. Overall, I really enjoyed our stay and I would definitely stay at this location again!
於 2024 年 3 月住了 2 晚
The Caribou Lodge & Spa guest experience team 於 2024年4月15日的回應
Thank you for your valued feedback Nichelle. On a return visit, please let us know if you would like an early check in and we will do our absolute best to accommodate.

2/10 很差

Robin

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Well what can I say nothing nice at all. We paid $250.00 for 1 nights stay nothing spectacular about the room and extremely dirty and very small. The room was not worth the money!! The view definitely wasnt of the mountains as on their website they said it was a breathtaking view. No it was a view of the courtyard and trees. The restaurant treated us better than the hotel. Congrats to Theresa at Keg for her excellent service. I would not recommend this hotel to anyone. Have stayed in cheaper hotels with better rooms and service.
於 2024 年 4 月住了 1 晚
The Caribou Lodge & Spa guest experience team 於 2024年4月15日的回應
Dear Robin, thank you for your valued feedback. We apologize for your unsatisfactory stay and will amend any deficiencies noted in your room. We are happy to hear you enjoyed The Keg restaurant. On a return visit, please try one of our superior rooms rather than the standard room, for exterior views of the mountains.

10/10 優異

Maryna

家人同遊
讚好：整潔度和設施服務
*****
於 2024 年 4 月住了 1 晚
The Caribou Lodge & Spa guest experience team 於 2024年4月15日的回應
Thank you for your great rating Maryna. We hope to welcome you back soon.

10/10 優異

Debra

讚好：整潔度、職員與服務和住宿狀況
Staff were all lovely and very friendly.
於 2024 年 4 月住了 1 晚
The Caribou Lodge & Spa guest experience team 於 2024年4月15日的回應
Dear Debra, thank you for your kind words about our staff. We hope you can visit us again soon.

10/10 優異

Michael

讚好：設施服務和住宿狀況
All
於 2024 年 4 月住了 1 晚
The Caribou Lodge & Spa guest experience team 於 2024年4月15日的回應
Thank you for your review. We hope to see you soon.

10/10 優異

Payman

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Keep up the good work!
於 2024 年 4 月住了 4 晚
The Caribou Lodge & Spa guest experience team 於 2024年4月15日的回應
Thank you very much for your kind review.

10/10 優異

Matthew

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything’s great. The Keg is in the lobby and had amazing food. The max height for parking is 6’4” so if you have a tall pickup truck you will need to park on the street.
於 2024 年 4 月住了 1 晚
The Caribou Lodge & Spa guest experience team 於 2024年4月9日的回應
Dear Matthew, thank you for your detailed review. We are happy to hear you enjoyed your stay.

6/10 一般

Alexandra

伴侶同遊
讚好：職員與服務
The beds are very uncomfortable, the TV was only working part of the time, there were stains on the pillow and some of the workout equipment were not working.
於 2024 年 4 月住了 2 晚
The Caribou Lodge & Spa guest experience team. 於 2024年4月9日的回應
Dear Alexandra, we apologize for the deficiencies you experienced in your room. We will correct these concerns immediately.

10/10 優異

Lori

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely
於 2024 年 4 月住了 1 晚
The Caribou Lodge & Spa guest experience team. 於 2024年4月9日的回應
Thank you for your excellent rating. We hope to see you again soon.

6/10 一般

JOLENE

商務旅客
讚好：整潔度
This was a decent stay. Clean and comfortable. However, the gym and pool were much smaller than appeared in photos and the treadmill was out of order. The spa treatments were nice and the staff at the onsite Keg were efficient and friendly.
於 2024 年 4 月住了 4 晚
The Caribou Lodge & Spa guest experience team. 於 2024年4月9日的回應
Thank you for your detailed review Jolene. We apologize for the treadmill being out of order, we are waiting for a part. We hope you can visit us again soon.

10/10 優異

Christopher

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
It was grate the hottub was amazing the staff could have been a little more friendly other then that it was a grate stay
於 2024 年 3 月住了 1 晚
The Caribou Lodge & Spa guest experience team. 於 2024年4月9日的回應
Thank you for your kind review Christopher. We hope to see you again soon.

10/10 優異

Stewart

讚好：整潔度、職員與服務和住宿狀況
Great stay and great front desk staff
於 2024 年 4 月住了 1 晚
The Caribou Lodge & Spa guest experience team. 於 2024年4月9日的回應
Dear Stewart, Thank you for your review and kind words about our staff. We hope to welcome you back soon.

6/10 一般

Serena

於 2024 年 4 月住了 2 晚

8/10 不錯

dylan

讚好：職員與服務
於 2024 年 4 月住了 2 晚
The Caribou Lodge & Spa guest experience team. 於 2024年4月9日的回應
Thank you for your review and we hope to welcome you back soon.

10/10 優異

Lisa

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
The Caribou Lodge & Spa guest experience team. 於 2024年4月9日的回應
Thank you for your review Lisa. We hope you can visit again soon.

10/10 優異

CHRISTOPHER (SHREWSBURY)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Old fashion LODGE
於 2024 年 4 月住了 4 晚
The Caribou Lodge & Spa guest experience team. 於 2024年4月9日的回應
Thank you for your kind review.

8/10 不錯

John Rei

讚好：整潔度、職員與服務和住宿狀況
Good hot Pool
於 2024 年 3 月住了 2 晚
The Caribou Lodge & Spa guest experience team 於 2024年4月4日的回應
Thank you for your review John. We are happy to hear you enjoyed the property and hope to welcome you back soon.

10/10 優異

Jason

於 2024 年 3 月住了 7 晚

10/10 優異

Dihan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice room. Hot spa pool amazing! Roomy lobby.
於 2024 年 4 月住了 1 晚
The Caribou Lodge & Spa guest experience team 於 2024年4月4日的回應
Thank you for your kind review. We hope you can visit us again soon.

10/10 優異

Kristi

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
The Caribou Lodge & Spa guest experience team. 於 2024年4月9日的回應
Thank you for your excellent rating Kristi.

6/10 一般

George

家人同遊
不滿：整潔度和設施服務
Our room was a couple of doors up from the pool. The chlorine was so strong our eyes were burning. We booked for 3 people and only had 2 sets of towels and had to ask for more. From the advertisement it looked like there would be a pool for swimming and one as a hot tub. The distinction should be made so expectations are not disappointed when there is no swimming pool.
於 2024 年 3 月住了 1 晚
The Caribou Lodge & Spa guest experience team 於 2024年4月4日的回應
Thank you for your feedback. We have confirmed that only a hot tub is advertised on the website. If looking for a swimming pool, our front desk team can help with suggestions around Banff to accommodate.

6/10 一般

Ashley

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Love the real wood fireplace in the lobby ! Love the restaurant on site in event you didn’t feel like walking or driving for a meal. Did not like the pop? Splashes on wall in room, unsure of was stained or just not cleaned (in few different areas of room) . Disliked that the mattress only had flat sheet as the bottom sheet, kept moving and exposing the mattress that you could tell was older (understandably) but unsure why it wasn’t fitted so it could stay on. Other than that we really enjoy our stay here always!
於 2024 年 4 月住了 2 晚
The Caribou Lodge & Spa guest experience team 於 2024年4月4日的回應
Dear Ashley, thank you for your feedback, we are happy to hear you enjoyed your stay. We will pass on your comments to our team to ensure we improve for future guests.