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巴弗洛山旅館的評價

3.5 out of 5
巴弗洛山旅館
700 Tunnel Mountain Road, Banff, AB

評價

8.8

優異

10 分評分，優異；1119 則評價中有 703 則" "
8 分評分，不錯；1119 則評價中有 255 則" "
6 分評分，一般；1119 則評價中有 91 則" "
4 分評分，欠佳；1119 則評價中有 44 則" "
2 分評分，很差；1119 則評價中有 26 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

8.8/10 

設施服務

8.6/10 

住宿狀況

8.8/10 

環保程度

評價

6/10 一般

Wai Yi Abby

伴侶同遊
讚好：職員與服務
不滿：整潔度
首先已經拒绝25元餐飲代卷。交涉後說会入房間數。最後email check单都係冇。差 客房距離大堂位置遠。大雪中難移動行李check in /out。沒主動協助。差 洗手閒洗手盆塞。周圍燈枱地下都明顯灰塵。好似好耐冇人住。感覺好驚。差 每日客房清潔只摺被。沒清理诜手間毛巾。沒更換。放在地上都沒更換。超差 不值得這價錢。
於 2024 年 1 月住了 4 晚

10/10 優異

nan

於 2023 年 12 月住了 6 晚

10/10 優異

minlan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
很不错的住宿体验
於 2023 年 10 月住了 1 晚

8/10 不錯

Chi yuan

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
First been here.
The room was clean. The bed was comfortable. We have a good sleep last night. But the front desk staff was unfriendly. We been charged an additional deposit of $100. They was afraid that we may damage the stuff in the room. but the booking website did not explain this. My room has a fireplace . But we have to asking someone to start the fire. We tried three times. Finally we gave up. It would be better and safer if it was a gas fireplace.
於 2022 年 3 月住了 1 晚
Guest Services 於 2022年4月5日的回應
Greetings, Thank you for your review. We appreciate your business and hope to see you again soon. Kindly, The Buffalo Mountain Lodge Team

6/10 一般

Laurel

讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
Beautiful facility, excellent staff and service. On check in the staff went into another room with my credit card, this made me uncomfortable. The room was excellent, the problem was wood smoke from the fireplace embedded into every surface. On entering the room I was choking to breathe. I opened every door and window. I went out leaving the windows open; on return the room was bearable. When I got home all my clothes smelled like smoke, the irony being they would fine me for cigarette smoke. There was construction and limited parking available. Really too bad for such a nice facility.
於 2024 年 5 月住了 1 晚

10/10 優異

Susan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff. Beautiful property.
於 2024 年 5 月住了 1 晚

10/10 優異

Viktoriia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
everything is at a high level
於 2024 年 5 月住了 1 晚

8/10 不錯

James

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a very good stay, the property is very clean, and well maintained. Staff were friendly and provided great service. As an accommodation it has sood the test of time. We have stayed there many times in the past and must say that the restaurant has declined…its good, just not great as we had come to expect from numerous previous visits.
於 2024 年 5 月住了 1 晚

10/10 優異

Sabrina Lynne

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The views from our room was amazing, we had a perfect view of the Northern Lights through our back door. Room size was perfect, bathroom was very nice and clean and the Nespresso machine in the room was the cherry on top!
於 2024 年 5 月住了 5 晚

6/10 一般

Cindy

讚好：整潔度和職員與服務
於 2024 年 5 月住了 1 晚

10/10 優異

Ahmed Reza

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I had a great stay. Friendly staff, very close to town but far enough for some quiet time.
於 2024 年 5 月住了 3 晚

10/10 優異

Cynthia

多人同遊
讚好：整潔度、設施服務和住宿狀況
Beautiful setting. Nice hot tub. Friendly staff.
於 2024 年 4 月住了 2 晚

10/10 優異

Jennifer

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay on Tunnel mountain. Loved the free parking but thought they should offer free bus passes to use within the townsite of Banff like every other hotel in Banff does. Great outdoor hot tub and their new restaurant the Prow had a great breakfast.
於 2024 年 4 月住了 1 晚

10/10 優異

Maeva

讚好：整潔度、職員與服務和住宿狀況
Very cosy and the bedroom are so nice with the fire place- beautiful view
於 2024 年 4 月住了 1 晚

10/10 優異

Shane

寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Love the lodge
於 2024 年 4 月住了 1 晚

6/10 一般

Jason

讚好：職員與服務
Quiet resort NO pool and hot tub had no privacy. If you’re allergic to down pillows or comforters don’t book here or ask way in advance for alternatives
於 2024 年 4 月住了 1 晚

10/10 優異

Julie Anne Nicole

讚好：整潔度、職員與服務、設施服務和住宿狀況
Short but sweet trip to Banff. Glad to found this gem!
於 2024 年 4 月住了 1 晚

8/10 不錯

Peter

家人同遊, 伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a great stay. Always enjoy the wood fireplace in the room with ample access to firewood nearby. We’ll be back!
於 2024 年 4 月住了 2 晚

10/10 優異

Georgelaine

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Privacy. The way the property is designed, we werent looking onto ither people's decks. The view was gorgeous, the fireplace was awesome and the heated floor in the bathroom was heavenly with the clawfoot tub. Plenty of hot water and great water pressure. The staff were respectful and gave us the freesom to do as we please.
於 2024 年 4 月住了 5 晚

4/10 欠佳

Michelle (Lethbridge)

讚好：整潔度和職員與服務
Nice accommodation however there was a huge difference between my room and my sisters as she had a newer room and I seem to have one of the unfurnished ones. It all needed an upgrade and wasn’t worth what we paid for the 4 days we were there. Hot tub was great and staff also fantastic.
於 2024 年 4 月住了 4 晚

10/10 優異

Montathar

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We were very pleased with the staff and the newly upgraded King room. The process from start to finish was smooth. They upgraded our room when they knew it was our anniversary and also checked in several times to see if we needed anything. Highly recommend this place for your next stay in Banff. Thank you for a memorable weekend
於 2024 年 4 月住了 1 晚

10/10 優異

Emma

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location. Easy access to Banff if required. Regular bus service into town to save on parking. Staff were great at check-in and in the restaurant. Food is amazing in there and the cocktails aren’t bad either wink!
於 2024 年 4 月住了 2 晚

10/10 優異

Leanne

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very cozy room, beautiful property in a beautiful area.
於 2024 年 4 月住了 2 晚

10/10 優異

Ruel

讚好：整潔度、職員與服務、設施服務和住宿狀況
Room I stayed in had been upgraded
於 2024 年 4 月住了 1 晚

10/10 優異

David

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent property loved the coffee in the lobby and rooms!
於 2024 年 4 月住了 2 晚

8/10 不錯

Rob

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful rooms, lovely restaurant. Great value
於 2024 年 4 月住了 1 晚

10/10 優異

Carolyn

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely stay and great staff
於 2024 年 4 月住了 10 晚

10/10 優異

MIKE

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is Banffs best kept secret. Amazing vibe and incredible restaurant!! And a hot tub :)
於 2024 年 4 月住了 1 晚

10/10 優異

Gary

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful place. The staff was friendly and efficient. Food at The Prow was excellent and we ate there several times for breakfast and dinner. No complaints about our stay. Truly all of the staff we encountered were great! Thank you from Louisiana.
於 2024 年 3 月住了 8 晚

10/10 優異

Lori

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved that it was away from town and more situated in the mountains. The fireplaces in the room were exactly what we wanted. And it was so awesome not to have to pay for firewood. They provided kindling and firewood for us whenever necessary
於 2024 年 4 月住了 2 晚

10/10 優異

Timothy William

伴侶同遊
讚好：設施服務
We loved our stay! The wood burning fireplace in each room and the hot tub were amazing! The restaurant was very very nice and our server was the perfect touch of class
於 2024 年 4 月住了 5 晚

10/10 優異

Michelle

於 2024 年 3 月住了 2 晚

10/10 優異

Younjung

於 2024 年 3 月住了 1 晚

10/10 優異

Lyndsay

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Absolutely stunning property!
於 2024 年 4 月住了 1 晚

8/10 不錯

Karen Frances

讚好：整潔度
於 2024 年 3 月住了 3 晚

10/10 優異

Chantelle

讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was amazing! Definitely plan on staying again
於 2024 年 3 月住了 2 晚

6/10 一般

Jeff

伴侶同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
Overall it was ok, just nothing to write home about. Restaurant was a bad experience just like the time before. Went early for breakfast yet two days in a row the ran out of menu items. Server never came to check on us, his coworker did once. We paid the bill to her and then went leave. Our original server comes running after us with a bill. Figure it out. Lastly, the front desk staff calls saying there is a gift for us (marketing scheme) and that the staff is bringing it to the room right away. Having dinner plans elsewhere, we advised them to come directly to our room or not at all. Miscommunication between staff. As we are getting to our vehicle to leave (after waiting 20 minutes), we see a staff member hurrying past our room only to hit the run desk and hurry back. We had to leave in order to make our reservation time. Just a lack of direction and attention from the staff. Poor service or poor training....or both.
於 2024 年 3 月住了 3 晚

10/10 優異

Rebecca

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved having a fire in our room, and the hot tub with fireplace was awesome. We weren’t sure if it would be open so you may want to make it clear that it is open year round on your website.
於 2024 年 3 月住了 1 晚

10/10 優異

zachary

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice property, delicious restaurant and very helpful staff.
於 2024 年 3 月住了 2 晚

8/10 不錯

Margaret

於 2024 年 3 月住了 2 晚

10/10 優異

richard

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Modern Rustic
於 2024 年 3 月住了 1 晚

10/10 優異

Carly Jane

讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful location, lovely large room and friendly helpful staff. The restaurant is quality!
於 2024 年 3 月住了 1 晚

10/10 優異

Elizabeth

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful location and lovely room. Linked restaurant had delicious local food which we tea enjoyed.
於 2024 年 3 月住了 2 晚

10/10 優異

Anson

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice
於 2024 年 3 月住了 1 晚

10/10 優異

Tara

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Shannon

家人同遊
Love the closeness to tunnel mountain hike and the bus stop. Love the amenities like fireplace and jacuzzi. The staff is incredibly friendly and so helpful.
於 2024 年 3 月住了 7 晚

10/10 優異

Hayden

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I’ve stayed in dozens of places in Banff over the decades and this might be my favourite. Beautiful room and view, easy access, check in and parking and the hot tub was great. Will definitely be coming back!
於 2024 年 3 月住了 3 晚

10/10 優異

Susan

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

10/10 優異

Julie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very cozy room: clean, quiet, with modern rustic touches. Easy parking and access to downtown Banff. Would stay again.
於 2024 年 3 月住了 2 晚

2/10 很差

Edward

讚好：住宿狀況
不滿：職員與服務
I had a great birthday celebration with my family at Buffalo Mountain Lodge, located in Banff, which I booked through Expedia. Thankfully, I received a $25 credit as a gift from Expedia, and I intended to use it after dining at the restaurant inside the lodge. However, for some reason, it took over 40 minutes to process the payment, causing significant inconvenience. With the hope that the lodge's counter staff or system, which made the received gift feel less valuable, will improve, I am leaving this feedback.