Dear Wai Man,Greetings from Emporium Suites by Chatrium.Thank you for your precious time to share your stay experience on this platform. I am thrilled to read that you have such a great time with our facilities and services.We truly hope it will not be too long before we have the pleasure of welcoming you back at Emporium Suites by Chatrium.Yours sincerely,Chatchawan NapawanGeneral Manager
10/10 優異
Connie Hong Yee
多人同遊
2023年10月25日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Please send all future email /questionnaire in HK (English) or allow us to choose
Otherwise great location, service and close to shopping and public transport. Wonderful spacious rooms.
Connie Hong Yee
於 2023 年 10 月住了 4 晚
Chatchawan Napawan 於 2023年11月1日的回應
Dear Connie Hong Yee,Greetings from Emporium Suites by Chatrium.It is with great pleasure that I read your kind review of your stay at Emporium Suites by Chatrium. I am happy to know that we made your stay special and that you enjoyed your experience at our hotel.We look forward to welcoming you back again with us, and our associates will be more than happy to serve you.Yours sincerely,Chatchawan NapawanGeneral Manager
10/10 優異
真實旅客
商務旅客
2023年5月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2023 年 5 月住了 6 晚
10/10 優異
SEK MING
家人同遊
2023年4月13日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
SEK MING
於 2023 年 4 月住了 7 晚
Sawitree 於 2023年5月9日的回應
Thank you very much for your review of your stay at Emporium Suites by Chatrium and for sharing this here on this platform. It is a pleasure to know that you had a pleasant and satisfying experience at our hotel.
6/10 一般
pong shing
2023年4月3日
pong shing
於 2023 年 3 月住了 2 晚
sawitree 於 2023年5月9日的回應
Thank you very much for your review of your stay at Emporium Suites by Chatrium and for sharing this here on this platform.
Dear Sir Greetings from Emporium Suites by Chatrium.Thank you for choosing Emporium Suites by Chatrium and review your stay on this platform. We are more than delighted to know that you enjoyed your time with us and highly appreciate your valuable feedback.
Dear Fung Ying Kit,Sawasdee Krup and Greetings from Emporium Suites by Chatrium.Thank you very much for taking your precious time and write a review of your recent stay at our hotel. Your invaluable feedback helps us greatly to identify areas in which we are doing well and more importantly area in which we can do better. We have noted of your comment regarding the variety of breakfast arrangement and please rest assured that we will make a difference.I am glad however to read that overall you enjoyed your stay with us and hope you will have an opportunity to visit us again in the not too distant future.Yours sincerely,Chatchawan NapawanGeneral Manager
10/10 優異
Hau Man
2022年10月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Hau Man
於 2022 年 9 月住了 7 晚
10/10 優異
Wai Man Raymond
2020年3月25日
Wai Man Raymond
於 2019 年 10 月住了 4 晚
Sutheenuch M. 於 2020年5月8日的回應
Thank you for your feedback We really appreciate your review. I wish you had a remarkable stay with us. Thank you for choosing Emporium Suites, Bangkok! Best Regards, Sutheenuch M. (Miss) // Assistant Front Office Manager
10/10 優異
Wai Man Raymond
2020年3月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The room of Emporium Suites by Chatrium is much bigger than other hotels. The location is convenient and just a minute walk from Phrom Phong BTS station. The swimming pool is one of the main reason that I choose this hotel. It is big and nice ! The view of the room is also beautiful! I will definitely book again which I did it every time I stayed in Bangkok!
Wai Man Raymond
於 2020 年 2 月住了 2 晚
Sawitree 於 2020年3月4日的回應
Thanks for staying with us. We appreciate your feedback! Yours sincerely, Sawitree K (Miss) Assistant Front Office Manager
Thanks for staying with us. We appreciate your feedback! Yours sincerely, Sawitree K (Miss) Assistant Front Office Manager
10/10 優異
Wai Man Raymond
2019年12月10日
Wai Man Raymond
於 2019 年 12 月住了 6 晚
Sutheenuch M. (Ms.)/Assistant Front Office Manager 於 2020年5月8日的回應
Thanks for staying with us. We appreciate your feedback! Yours sincerely
8/10 不錯
sing wai joseph
2019年12月7日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
location location location, there are two large shopping malls and food halls, BTS 5 minutes away
sing wai joseph
於 2019 年 11 月住了 9 晚
Sawitree 於 2019年12月10日的回應
Thanks for staying with us. We appreciate your feedback! Yours sincerely, Sawitree K (Miss) Assistant Front Office Manager
10/10 優異
Chan
多人同遊
2019年11月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice experience and the staff are all nice and friendly they make my trip very happy
Chan
於 2019 年 11 月住了 4 晚
Sawitree 於 2019年12月3日的回應
Thanks for staying with us. We appreciate your feedback! We are looking forward to welcome you back again soonest. Yours sincerely, Sawitree K (Miss) Assistant Front Office Manager
8/10 不錯
真實旅客
2019年11月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
廠
真實旅客
於 2019 年 11 月住了 2 晚
Mathurose-Rose 於 2019年11月26日的回應
I really appreciate your review and glad to see you had a great time staying with us. We wish to welcome you back again in the future.
Thank you for choosing Emporium Suites, Bangkok!
Kind regards,
Mathurose-Rose
Thank you for your feedback We really appreciate your review. I wish you had a remarkable stay with us. Thank you for choosing Emporium Suites, Bangkok! Best Regards,Sawitree K. (Ms) / Assistant Front Office Manager
Thank you for your feedback We really appreciate your review. I wish you had a remarkable stay with us. Thank you for choosing Emporium Suites, Bangkok! Best Regards,Sawitree K. (Ms) / Assistant Front Office Manager
Thank you very much for you comment.We’re sorry you were unhappy of the room- we’ll work hard to fix the issue you experienced. Thanks for letting us know. Best regards, Sawitree K (Miss) Assistant Front Office Manager
8/10 不錯
真實旅客
2019年11月4日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 11 月住了 2 晚
Sawitree 於 2019年11月5日的回應
Thanks for staying with us. We appreciate your feedback! Yours sincerely, Sawitree K (Miss) Assistant Front Office Manager
8/10 不錯
真實旅客
2019年10月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
蓮蓬頭的出水水量不夠大
真實旅客
於 2019 年 10 月住了 3 晚
Sawitree 於 2019年10月22日的回應
Thanks for staying with us. We appreciate your feedback! Yours sincerely, Sawitree K (Miss) Assistant Front Office Manager
8/10 不錯
真實旅客
2019年10月15日
讚好:整潔度和職員與服務
真實旅客
於 2019 年 10 月住了 4 晚
Sawitree 於 2019年10月22日的回應
Thanks for staying with us. We appreciate your feedback! Yours sincerely, Sawitree K (Miss) Assistant Front Office Manager
10/10 優異
LIM CHI
2019年10月14日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
房間大、員工服務有水準。
酒店位置超便利,房間空間感很大、設施齊全、清潔。員工有禮及熱情,前台和清潔員辦事迅速。
LIM CHI
於 2019 年 10 月住了 4 晚
Sawitree 於 2019年10月22日的回應
Thanks for staying with us. We appreciate your feedback! Yours sincerely, Sawitree K (Miss) Assistant Front Office Manager
10/10 優異
Ka Lai
2019年10月4日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
幾好
Ka Lai
於 2019 年 10 月住了 1 晚
Thanawat T. (Mr.) / Assistant Front Office Manager 於 2019年10月8日的回應
Thank you for your feedback
We really appreciate your review.
I wish you had a remarkable stay with us.
Thank you for choosing Emporium Suites, Bangkok!
Best Regards,
8/10 不錯
真實旅客
2019年9月15日
讚好:整潔度和職員與服務
真實旅客
於 2019 年 8 月住了 4 晚
Sawitree 於 2019年9月19日的回應
Thanks for staying with us. We appreciate your feedback! Yours sincerely, Sawitree K (Miss) Assistant Front Office Manager
10/10 優異
真實旅客
多人同遊
2019年9月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
距離BTS Phrom Phong站十分近,雖然不是新開的酒店,但房間及浴室都好乾淨,而且酒店職員十分有禮貌,前台接待客人chick in 時,很快地解決客人的要求,這是十分讚的地方。
真實旅客
於 2019 年 9 月住了 2 晚
Thanawat T. (Mr.) / Assistant Front Office Manager 於 2019年9月12日的回應
Thank you for your feedback
We really appreciate your review.
I wish you had a remarkable stay with us.
Thank you for choosing Emporium Suites, Bangkok!
Best Regards,
8/10 不錯
Heng Kei
2019年9月3日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
地點方便,酒店雖舊但房間設備新且服務完善、有禮。
Heng Kei
於 2019 年 8 月住了 2 晚
Sutheencuh M. (Miss) 於 2019年9月6日的回應
Appreciate you good comment about our location and our service. Yours sincerely.
We’re sorry you were unhappy of the room arrangement - we’ll work hard to fix the issue you experienced. Thanks for letting us know. Yours sincerely, Sawitree K (Miss) Assistant Front Office Manager
10/10 優異
真實旅客
親子同遊
2019年8月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Room upgraded to Executive room. Much bigger.
Very convenient location with malls and dining place nearby.
真實旅客
於 2019 年 8 月住了 6 晚
Thanawat T. (Mr.) / Assistant Front Office Manager 於 2019年8月28日的回應
Thank you for your feedback
We really appreciate your review.
I wish you had a remarkable stay with us.
Thank you for choosing Emporium Suites, Bangkok!
Best Regards,
8/10 不錯
真實旅客
2019年6月26日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 6 月住了 2 晚
Thanawat T. (Mr.) / Assistant Front Office Manager 於 2019年6月27日的回應
Thank you for your feedback
We really appreciate your review.
I wish you had a remarkable stay with us.
Thank you for choosing Emporium Suites, Bangkok!
Best Regards,
10/10 優異
真實旅客
2019年6月13日
真實旅客
於 2019 年 6 月住了 3 晚
Thanawat T. (Mr.) / Assistant Front Office Manager 於 2019年6月13日的回應
Thank you for your feedback
We really appreciate your review.
I wish you had a remarkable stay with us.
Thank you for choosing Emporium Suites, Bangkok!
Best Regards,
4/10 欠佳
真實旅客
2019年6月3日
讚好:職員與服務
不滿:整潔度和住宿狀況
Excellent location and staff. But, maintenance of the room and quality of the breakfast were quite poor . For the room, we felt bitten by flea during the stay. The kitchenette seemed not in use for a long time and not ready for use. For the breakfast, the choices were little and the quality did not match the star rating of the hotel.
In fact,
真實旅客
於 2019 年 5 月住了 3 晚
Thanawat T. (Mr.) / Assistant Front Office Manager 於 2019年6月5日的回應
Thank you for your feedback
We are so sorry that some of our services did not reach the standard as it should be.
And it was not a standard by which we expected you to experience during your stay with us
I really appreciate your review so that we will work harder for future improvement.
Thank you for choosing Emporium Suites, Bangkok!
Best Regards,
6/10 一般
真實旅客
2019年5月5日
真實旅客
於 2019 年 4 月住了 3 晚
Thanawat T. (Mr.) / Assistant Front Office Manager 於 2019年5月6日的回應
Thank you for your feedback
We are so sorry to hear that you experienced some difficulties during your stay with us.
I really appreciate your review so that we will work harder for future improvement.
Best Regards,
6/10 一般
LAI YAN
2019年4月22日
讚好:職員與服務、住宿狀況和客房舒適度
職員不夠細心及主動
毛巾不太整潔, 灰白色及有點霉, 讓人不敢使用。另外, 如要外出叫車, 等車需時(較banyan tree 慢很多)職員安排車輛時有點混亂發不主動, 多次要找職員要求幫忙, 職員亦不會替你查問是否用meter計算, 上車後及開車後才知不是用meter計, 讓乘客自己議價, 即使價錢不對亦因已開車而不能下車, 多次讓我有中伏的感覺....對比banyan tree hotel, 此酒店職員不夠細心及主動!
LAI YAN
於 2019 年 4 月住了 3 晚
Thanawat T. (Mr.) / Assistant Front Office Manager 於 2019年5月21日的回應
Thank you for your feedback
We are so sorry to hear that you experienced some difficulties during your stay with us.
I really appreciate your review so that we will work harder for future improvement.
Best Regards,
Thanawat T. (Mr.) / Assistant Front Office Manager 於 2019年3月24日的回應
Thank you for your feedback
We really appreciate your review.
I wish you had a remarkable stay with us.
Thank you for choosing Emporium Suites, Bangkok!
Best Regards,
6/10 一般
Michael (HK)
2019年3月4日
讚好:住宿狀況
酒店位置超正,房間內設備未到四星級,沖涼洗頭用品水準低
Michael
於 2019 年 2 月住了 5 晚
Thanawat T. (Mr.) / Assistant Front Office Manager 於 2019年3月6日的回應
Thank you for your feedback
I really appreciate your review so that we will work harder for future improvement.
I wish you had a remarkable stay with us.
Thank you for choosing Emporium Suites, Bangkok!
Best Regards,
10/10 優異
真實旅客
親子同遊
2019年2月20日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good hotel very very very very very very very very good
真實旅客
於 2019 年 2 月住了 3 晚
Mathurose-Rose 於 2019年2月21日的回應
I really appreciate your review and glad to see you had a great time staying with us. We wish to welcome you back again in the future.
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
10/10 優異
ka chun
2019年2月16日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
地點十分方便
ka chun
於 2019 年 2 月住了 3 晚
Thanawat T. (Mr.) / Assistant Front Office Manager 於 2019年2月19日的回應
Thank you for your feedback
We really appreciate your review and hope to welcome you again.
I wish you had a remarkable stay with us.
Thank you for choosing Emporium Suites, Bangkok!
Best Regards,
10/10 優異
Yu hsin
2019年2月15日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
位置佳,房間舒適度好,唯一確點,硬體設備需維護(房間號碼有點銹)
Yu hsin
於 2019 年 2 月住了 4 晚
Thanawat T. (Mr.) / Assistant Front Office Manager 於 2019年2月19日的回應
Thank you for your feedback
We really appreciate your review and hope to welcome you back again.
I wish you had a remarkable stay with us.
Thank you for choosing Emporium Suites, Bangkok!
Best Regards,
10/10 優異
HsinTsang
2019年2月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
HsinTsang
於 2019 年 1 月住了 3 晚
Thanawat T. (Mr.) / Assistant Front Office Manager 於 2019年2月12日的回應
Thank you for your feedback
We really appreciate your review.
I wish you had a remarkable stay with us.
Thank you for choosing Emporium Suites, Bangkok!
Best Regards,
10/10 優異
Chiayun
2019年1月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
位置方便,高樓層住房夜景非常美。
早餐略普通,如果可以再調整些會更好。
Chiayun
於 2019 年 1 月住了 1 晚
Thanawat T. (Mr.) / Assistant Front Office Manager 於 2019年1月28日的回應
Thank you for your feedback
We really appreciate your review.
I wish you had a remarkable stay with us.
Thank you for choosing Emporium Suites, Bangkok!
Best Regards,
2/10 很差
真實旅客
2019年1月7日
讚好:整潔度和職員與服務
不滿:住宿狀況
Every time when we have to use the lift, we need to wait for about 5- 10 mins.
It’s so terrible experience if you are staying in a 5-star hotel/apartment
真實旅客
於 2018 年 12 月住了 4 晚
Thanawat T. (Mr.) / Assistant Front Office Manager 於 2019年1月9日的回應
Thank you for your feedback
Your trouble was brought to my attention and I am deeply sorry for the inefficiency of our service.
I really appreciate your response on this matter and we will strive to improve our service in the future.
We are truly sorry for all inconvenience cause to you.
Best Regards,
Thanawat T. (Mr.) / Assistant Front Office Manager 於 2019年1月5日的回應
Thank you for your feedback
We are so sorry to hear that you experienced some difficulties during your stay with us.
I really appreciate your review so that we will work harder for future improvement.
Best Regards,
10/10 優異
Fiona
2018年12月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
good service and nice room. sun tanning at swimming pool was great also enjoyed the thann massage with a 20% discount. of course the location is good as it is just above the emporium mall and next to BTS. will definitely consider to stay here again.
Fiona
於 2018 年 12 月住了 2 晚
Mathurose-Rose 於 2018年12月23日的回應
I really appreciate your review and feedback. However, we wish to welcome you back again in the future.
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms
8/10 不錯
真實旅客
2018年12月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Close to BTS and 2 shopping malls, it’s convenience and nice
真實旅客
於 2018 年 12 月住了 4 晚
Mathurose-Rose 於 2018年12月23日的回應
I really appreciate your review and feedback. However, we wish to welcome you back again in the future.
Thank you for choosing Emporium Suites, Bangkok!
Best regards,
Mathurose - Rose
Director of Rooms
8/10 不錯
L
2018年12月14日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The wifi was very weak, got disconnected all the time! Have to went thro' all part of the room to get connection!
L
於 2018 年 12 月住了 4 晚
Thanawat T. (Mr.) / Assistant Front Office Manager 於 2018年12月16日的回應
Thank you for your feedback
We are so sorry to hear that you experienced some difficulties during your stay with us.
I really appreciate your review so that we will work harder for future improvement.
Best Regards,
6/10 一般
Chun Yu
2018年12月9日
讚好:整潔度
Chun Yu
於 2018 年 12 月住了 3 晚
Thanawat T. (Mr.) / Assistant Front Office Manager 於 2018年12月9日的回應
Thank you for your feedback
We really appreciate your review.
I wish you had a remarkable stay with us.
Thank you for choosing Emporium Suites, Bangkok!
Best Regards,
Thanawat T. (Mr.) / Assistant Front Office Manager 於 2018年12月9日的回應
Thank you for your feedback
We really appreciate your review.
I wish you had a remarkable stay with us.
Thank you for choosing Emporium Suites, Bangkok!
Best Regards,
10/10 優異
Ka Man Carmen
2018年11月26日
Very comfortable and clean . Also very close to BTS station , highly recommend
Ka Man Carmen
於 2018 年 11 月住了 3 晚
Mathurose-Rose 於 2018年11月27日的回應
Thank you for your feedback We really appreciate your review. I wish you enjoy your stay with us. Thank you for choosing Emporium Suites, Bangkok! Best Regards,
8/10 不錯
Brian
2018年11月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Hot water wont come from the hose for more than 10 mins, I need to wait for at least 10-15 mins to get hot water. Breakfast is disappointed, very limited choice, especially with this price, though the view is excellent.
Brian
於 2018 年 11 月住了 3 晚
Mathurose-Rose 於 2018年11月27日的回應
Thank you for your feedback and sorry for your discomfort you experienced. Managers concerned have been informed for future improvement. Thank you for choosing Emporium Suites, Bangkok! Best Regards,