I put DND (do not disturb) sign on the door for a short rest at 2:30PM, but the housekeepers still knocked on the door. I woke up and opened the door, but they couldn’t speak English at all. I could thus only go out and changed to sign to “make up the room”. After I return to the room at 9PM, the room remained uncleared and without new supply of shampoo, shower gel, soap, towels, and drinking water. I thus told the reception, so they could give me part of the supplies while they didn’t have anything.
I think the staff did have some space to improve, but the main issues were for the management.
1. I put DND and still get door knocked. I put “make up the room” and still got my room I cleaned (at 2:30PM). There must be management issue.
2. If the housekeepers knock on my door but don’t speak English, I think the management didn’t think about the consequence.
3. The receptionist confirmed to me the housekeeping will be done by 5PM, but my room remained uncleaned after 2:30PM and no management audited it.
4. In the evening, the receptionist told me they didn’t have soap (finally had it after I insisted it) or hand towel, it’s hard to understand the hotel doesn’t expect to be requested of such supplies in the evening.
The 2 shower heads (overhead and handheld) both suffered water leak issues.