已验证
2/10 糟糕
Brent D.
2026 年 5 月 18 日
不满意：清洁度、入住、沟通体验、位置、展示内容准确性
Formal Complaint – VRBO Rental, BarcelonaWe booked a two-night stay in Barcelona for four adults, including my 80-year-old mother. Upon arrival, access to the property was difficult and required retrieving keys from a lockbox on a separate street, which felt insecure.The unit was not properly prepared. Only two towels were provided, with no additional linens available. The washer and dryer were full and in use, requiring us to complete two hours of laundry to access essentials. Floors were wet, dishes were dirty, the freezer was unusable, the kitchen bin was broken, no bathroom garbage (required for females) and only one set of keys was provided.The most serious issue occurred overnight. Beginning at approximately 11:30 PM and continuing multiple times until 3:00 AM, there was aggressive banging on the building entrance and repeated buzzing of our unit. Video footage showed two individuals attempting to gain access through our unit. We felt unsafe and did not respond.To myself, two daughters and my elderly mother, this situation caused significant distress. We contacted VRBO at 3:00 AM, but no resolution was provided. We vacated the property the following morning after approximately 18 hours and secured alternative accommodation at our own expense.The property was not provided in safe or habitable condition. We are seeking a refund and compensation. To date, no response from VRBO or the host. DO NOT RENT THIS SPACE!
Brent D.
2026 年 5 月入住 2 晚