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維多莉亞酒店的評價

4 out of 5
維多莉亞酒店
Centralbahnplatz 3-4, Basel, BS

評價

9.6

完美

10 分評分，優異；368 則評價中有 285 則" "
8 分評分，不錯；368 則評價中有 71 則" "
6 分評分，一般；368 則評價中有 9 則" "
4 分評分，欠佳；368 則評價中有 3 則" "
2 分評分，很差；368 則評價中有 0 則" "

9.8/10 

整潔度

9.6/10 

職員與服務

9.4/10 

設施服務

9.6/10 

住宿狀況

9.2/10 

環保程度

評價

8/10 不錯

Kai Po

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 11 月住了 2 晚
Fraser Currie, Front Office Manager 於 2023年12月23日的回應
Dear Kai Po,Thank you for another great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 不錯

Kai Po

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Fraser Currie, Front Office Manager 於 2023年12月23日的回應
Dear Kai Po,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 優異

Benjamin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Fraser Currie, Front Office Manager 於 2023年8月12日的回應
Dear Benjamin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚
Fraser Currie, Front Office Manager 於 2023年6月6日的回應
Dear Anonymous,Thank you for the good review of our hotel! I am happy to read that my staff were able to assist you during your stay.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 不錯

M.Z.

於 2022 年 3 月住了 1 晚
Hotel Victoria 於 2022年3月27日的回應
Lieber Gast Vielen Dank für Ihre Zeit und die Bewertung, die Sie unserem Hotel gegeben haben. Wir sind froh, Sie als Gast bei uns gehabt zu haben. Wir bedanken uns und hoffen, Sie bald wieder bei uns begrüssen zu dürfen. Freundliche Grüsse Hotel Victoria-Team

10/10 優異

CARLOS

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Safe area and good location
於 2024 年 4 月住了 3 晚
Fraser Currie, Front Office Manager 於 2024年5月1日的回應
Dear CARLOS,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 不錯

Franz

家人同遊
sehr zentral gelegen. Zummer nach hinten ruhig. Zimmer nach vorn etwas unruhiger.
於 2024 年 3 月住了 2 晚
Fraser Currie, Front Office Manager 於 2024年4月11日的回應
Lieber Franz,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüssen zu dürfen!Mit freundlichen Grüssen,

8/10 不錯

Dieter N

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Fraser Currie, Front Office Manager 於 2024年4月3日的回應
Dear Dieter N,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 優異

John

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient location to the train station and trams. Excellent rooms - clean spacious and comfortable. Highly recommend for a stay
於 2024 年 3 月住了 1 晚
Fraser Currie, Front Office Manager 於 2024年4月3日的回應
Dear John,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 優異

Andrew

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Central location and quality of the accommodation
於 2024 年 3 月住了 3 晚
Fraser Currie, Front Office Manager 於 2024年3月8日的回應
Dear Andrew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 優異

Alaine (Richmond)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our concierge Fraser was very accommodating. I’m very happy with their service. This hotel is perfect! Basel SBB was just right across the property so eventhough we woke up late for our trip, we still made it on time😁 would’ve loved to have stayed longer because I really loved our room but sadly we had to go. I most definitely recommend this property!
於 2024 年 3 月住了 1 晚
Fraser Currie, Front Office Manager 於 2024年3月8日的回應
Dear Alaine,Thank you for the great review of our hotel! I am glad I was able to assist you. I am glad you made your trip, though it would have been great to have you stay a bit longer with us.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 優異

Janghoon

家人同遊, 商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
매우 행복한 경험
먼저 오전 11시에도 체크인을 할 수 있도록 도와주셔서 감사했습니다. 그렇게 일찍 체크인이 될 것으로 기대할 수 없었는데 체크인이 되다니! 대단히 편안하고 행복했습니다. 룸이 상당히 넓은 편이고, 깔끔했어요. 직원분들도 전부 친절했고, 조식도 훌륭했습니다. 특히 체크아웃 할 때 16일은 여정을 마무리하는 일정이었는데, 미리 아셨는지.. 직원분이 다음 일정을 물어봐주시고 편안한 여정이 되길 바란다는 인사를 해주셔서 조금 감동적이기도 했어요. 호텔이라는 곳이 이런 곳이었군요.. 우리나라 호텔들은 가격대는 비슷한데 왜 이렇게 별로일까.. 이제 국내 호텔로 여행가는 일은 거의 없을거에요. 돈이 아깝습니다. 국내 여행은 당일치기로, 호텔 투숙 여행은 스위스로. 여러가지 감정들을 느끼게 해준 호텔과 직원들에게 감사의 인사를 드립니다.
於 2024 年 1 月住了 1 晚
Fraser Currie, Front Office Manager 於 2024年2月4日的回應
Dear Janghoon,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 優異

torin

商務旅客
讚好：整潔度、設施服務和住宿狀況
!
於 2024 年 1 月住了 1 晚
Fraser Currie, Front Office Manager 於 2024年1月18日的回應
Dear torin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 優異

Omotayo

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fraser Currie, Front Office Manager 於 2024年3月9日的回應
Dear Omotayo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 不錯

Onofrio

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Struttura con posizione strategica.Comoda, pulita, personale educato colazione buona.
於 2023 年 12 月住了 7 晚
Fraser Currie, Front Office Manager 於 2024年1月9日的回應
Dear Onofrio,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 優異

Marcelo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Maravilhoso
Fomos muito bem recebidos pelo Sr. Sebastian ! Conseguimos acesso ao quarto 2h antes do horario oficial de check in. Licalizacao extremamente conveniente para quem viaja de trem pois fica bem em frente a estação. Fica a apenas 8 min a pe do centro mais turistico de basel . Quanto bem confortavel, ducha excelente e cafe da manha magnifico !
於 2023 年 12 月住了 2 晚
Fraser Currie, Front Office Manager 於 2024年1月9日的回應
Dear Marcelo,Thank you for taking the time to review your recent stay with us. We are glad you enjoyed your time in our hotel and we are looking forward to welcoming you back again soon.Best regards

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Fraser Currie, Front Office Manager 於 2024年1月9日的回應
Dear Anonymous,Thank you for taking the time to review your recent stay with us. We are glad you enjoyed your time in our hotel and we are looking forward to welcoming you back again soon.Best regards

10/10 優異

karen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Next to Basel SBB. Reception staff very friendly and efficient. Spacious clean room and the bed is so comfortable! Location very convenient with lots of dining options, large supermarket, shopping district and a marketplace. Highly recommended!
於 2023 年 12 月住了 2 晚
Fraser Currie, Front Office Manager 於 2024年1月9日的回應
Dear Karen,Thank you for taking the time to review your recent stay with us. We are glad you enjoyed your time in our hotel and we are looking forward to welcoming you back again soon.Best regards

10/10 優異

john

於 2023 年 12 月住了 5 晚
Fraser Currie, Front Office Manager 於 2024年1月15日的回應
Dear John,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 優異

Hiroko

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Fraser Currie, Front Office Manager 於 2023年12月23日的回應
Dear Hiroko,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 優異

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
All round happy.
Two day stay whilst on a rail journey from Budapest to UK. Hotel staff very friendly and informative. Quality of food was excellent and well served. Very convenient location for transport links.
於 2023 年 12 月住了 2 晚
Fraser Currie, Front Office Manager 於 2023年12月23日的回應
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 優異

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
alles perfekt,immer wieder gerne! sehr freundlicher Service
於 2023 年 12 月住了 1 晚
Fraser Currie, Front Office Manager 於 2023年12月23日的回應
Lieber Anonymer,,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüssen zu dürfen!Mit freundlichen Grüssen,

10/10 優異

JINKYU

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Fraser Currie, Front Office Manager 於 2023年12月23日的回應
Dear JINKYU,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 一般

Nicholas

讚好：整潔度和住宿狀況
The heater is not working. If the heater is working, then the rating will be higher
於 2023 年 12 月住了 2 晚
Fraser Currie, Front Office Manager 於 2023年12月23日的回應
Dear Nicholas,Thank you for taking the time to share your feedback. I have passed it on to our technical team to ensure that everything is working as it should.We hope to welcome you back to our hotel very soon!Sincerely,

8/10 不錯

Michel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Duvet trop léger pour la saison.
於 2023 年 12 月住了 1 晚
Fraser Currie, Front Office Manager 於 2023年12月23日的回應
Cher Michel,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

10/10 優異

Nicole

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Close to train station
Loved the location! Right next to the train station. Very friendly staff and comfortable beds.
於 2023 年 12 月住了 1 晚
Fraser Currie, Front Office Manager 於 2023年12月23日的回應
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 優異

Vince

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved the location!
於 2023 年 11 月住了 4 晚
Fraser Currie, Front Office Manager 於 2023年12月23日的回應
Dear Vince,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 不錯

Monika

於 2023 年 11 月住了 1 晚
Fraser Currie, Front Office Manager 於 2023年12月23日的回應
Dear Monika,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 優異

Frank (Los Angeles)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I have been staying at this hotel for many years— its location is superb, especially if you arrive by train or plane
於 2023 年 11 月住了 2 晚
Fraser Currie, Front Office Manager 於 2023年12月23日的回應
Dear Frank,It was great to have you back again.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 不錯

Georgina

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent location, good facilities, but noisy at times and lots of street people in the area which can become an issue, especially at night.
於 2023 年 11 月住了 3 晚
Fraser Currie, Front Office Manager 於 2023年12月23日的回應
Dear Georgina,Thank you for the great review of our hotel! Unfortunately train stations in every city in the world will always have a lot of activity. Fortunately Switzerland is one of the safest countries in the world, so this is not an issue.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Fraser Currie, Front Office Manager 於 2023年12月23日的回應
Dear Anonymous,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 不錯

Branko

讚好：整潔度和職員與服務
於 2023 年 11 月住了 1 晚
Fraser Currie, Front Office Manager 於 2024年3月9日的回應
Dear Branko,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 優異

Rowilma

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location is very convenient, few steps from SBB and tram, and still quiet! We will stay here again.
於 2023 年 11 月住了 7 晚
Fraser Currie, Front Office Manager 於 2023年12月3日的回應
Dear Rowilma,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 優異

Ismail

讚好：整潔度、職員與服務、設施服務和住宿狀況
Outside the railway station next to the taxi stand, smell of urine stank up the place/
於 2023 年 11 月住了 3 晚
Fraser Currie, Front Office Manager 於 2023年11月19日的回應
Dear Ismail,Thank you for the great review of our hotel! I am sorry to read about the smell. I have passed this onto our technical team to get sorted. Thank you for letting us know.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 優異

Ramesh

於 2023 年 11 月住了 1 晚
Fraser Currie, Front Office Manager 於 2023年12月3日的回應
Dear Ramesh,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 不錯

Sebastien

商務旅客
讚好：住宿狀況和客房舒適度
不滿：整潔度
Bien situé, calme et à proximité de la gare
Propreté laisse à désirer (miettes de croissants sur commode) Un mot d’excuse ou une attention aurait été apprécié.
於 2023 年 10 月住了 1 晚
Fraser Currie, Front Office Manager 於 2023年11月6日的回應
Cher Sebastien,Merci d'avoir pris le temps de revoir votre récent séjour parmi nous.Je suis désolé d'apprendre que la propreté n'était pas à la hauteur de nos normes habituelles. J'ai transmis vos commentaires à notre équipe d'entretien ménager pour m'assurer qu'elle maintient des normes élevées.Je vous remercie pour votre retour et m'excuse pour la situation.Meilleures salutations

10/10 優異

Lori

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful and conveniently located
Hotel Victoria was in a great location to use the vast tram system in Basel. It is directly across from the train station and there are quite a few shops inside the station itself. Fraser at the front desk was very helpful to answer my MANY questions about the train station, fun activities (I was expecting to go to the museum, but it was closed on Mondays), and recommended a restaurant for my cuisine preferences. I really enjoyed talking to him and was very informative. My room was cozy and had all the necessities, plus some extras like slippers and toiletries. There were some hairs left on the bathroom floor, but everything else looked very clean. The room I was in required the use of stairs (4 or 5). One of my bags was heavy and would have preferred a ramp to easily move it up to the room.
於 2023 年 10 月住了 1 晚
Fraser Currie, Front Office Manager 於 2023年10月25日的回應
Dear Lori,Thank you for the great review of our hotel! It was a real pleasure having you stay with us. I really enjoyed speaking to you as well and I am glad I was able to assit you.I have made a note, for your next stay that you would prefer a room with no stairs. I will do my upmost to organise that for you.From all of us in the hotel we are glad that you enjoyed your stay and hope to see you again very soon.Best regards,

10/10 優異

M

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
vernight stay in Basel
We just stayed one night in Hotel Victoria on our way home from a rail trip. We had asked for a quiet room as we knew it was very close to the main station, and we were given a lovely quiet room at the back of the hotel. The hotel was was very clean and comfortable and the staff all spoke excelllent English and were very helpful. We would definitely stay at Hotel Victorias again if we return to Basel
於 2023 年 9 月住了 1 晚
Fraser Currie, Front Office Manager 於 2023年10月11日的回應
Dear M,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 優異

Terri

讚好：整潔度、職員與服務和住宿狀況
Great location, beds were very comfortable…would definitely stay there again
於 2023 年 9 月住了 1 晚
Hotel Victoria 於 2023年10月1日的回應
Dear TerriThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyLuana GiangrecoYour Hotel Victoria Team

10/10 優異

Albert

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent standard compared to competitors in the same class.
於 2023 年 9 月住了 2 晚
Hotel Victoria 於 2023年10月1日的回應
Dear AlbertThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyLuana GiangrecoYour Hotel Victoria Team

10/10 優異

Thomas

家人同遊, 伴侶同遊
讚好：設施服務和住宿狀況
Right across from HBB
於 2023 年 9 月住了 2 晚
Hotel Victoria 於 2023年9月27日的回應
Dear ThomasThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyLuana GiangrecoYour Hotel Victoria Team

10/10 優異

Leroy (Houston)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean well-maintained rooms. Across street from train station. Helpful efficient staff. Good breakfast. Room small but adequate. Limited restaurant menu.
於 2023 年 9 月住了 2 晚
Hotel Victoria 於 2023年9月27日的回應
Dear LeroyThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyLuana GiangrecoYour Hotel Victoria Team

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Hotel Victoria 於 2023年9月24日的回應
Dear Anonymous GuestThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyLuana GiangrecoYour Hotel Victoria Team

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Fraser Currie, Front Office Manager 於 2023年9月16日的回應
Dear Carl Mikael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 優異

Julia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Basel Victoria
Very convenient location, comfortable rooms and friendly, helpful staff.
於 2023 年 9 月住了 3 晚
Fraser Currie, Front Office Manager 於 2023年9月16日的回應
Dear Julia, Thank you for your great review of our hotel.We are glad you enjoyed your stay and we are looking forward to welcoming you back again soon.Best regards

8/10 不錯

Wandee

於 2023 年 9 月住了 1 晚
Fraser Currie, Front Office Manager 於 2023年11月6日的回應
Dear Wandee, Thank you for your review of our hotel.I am glad to see you enjoyed your time with us and we hope to welcome you back again soon.Best regards

10/10 優異

barbara

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
Hotel Victoria 於 2023年9月12日的回應
Dear barbaraThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyLuana GiangrecoYour Hotel Victoria Team

10/10 優異

Sabina

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Fraser Currie, Front Office Manager 於 2023年9月8日的回應
Dear Sabina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

8/10 不錯

RAUL (VIENNA)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Victoria is a four star hotel, very well located facing the Basel train station. It is mainly oriented to business customers. Premises are modern and well kept. It offers a very good buffet breakfast and private underground parking in the premises. The only VIP benefit to Expedia customers is free parking, not any other. I have also stayed in others hotels in the area and returning to Basel should decide for Schweitzerhof as I do not need to park a car and favor room views and warmer atmosphere.
於 2023 年 8 月住了 4 晚
Fraser Currie, Front Office Manager 於 2023年9月8日的回應
Dear Raul,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 不錯

Börje

讚好：職員與服務、住宿狀況和客房舒適度
Hotellet ligger väldigt bra till. Väldigt vänlig och hjälpfull reception. Bad om tyst rum och rummet var tyst fast det vätte ut mot stationen på 4:e våningen.Lite gammaldags charm och lite opraktiskt med kontakter men trevligt och estetiskt.
於 2023 年 8 月住了 2 晚
Fraser Currie, Front Office Manager 於 2023年9月8日的回應
Dear Börje,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,