DIdn't feel that the staff were really interested. We were in a family room with 3 of us staying in it, it wasn't very big for 3 people and the 'air-conditioning' was very old fashioned and ineffective, all noise and no cool air coming into the room. Our daughter was unwell which I had mentioned and they didn't really care. She only really wanted to lie down as she had so little energy and maybe watch a bit of TV, but surprisingly for an international chain, with family rooms, there were only 2 English speaking channels on the TV (CNN and Bloomburg), I know that we wouldn't normally be staying in the room to watch TV when in Basel but these were our circumstances with a poorly daughter. We couldn't get the Netflix streaming to work either which was frustrating.
We ended up eating at the hotel, it was OK, very expensive, but probably on a par with other restaurants in the area. We didn't enjoy our stay I think mainly because we didn't feel welcomed or valued in any way as guests.