Lima Basilica and Convent of Our Lady of Mercy Hotels

"Awesome"

"I had a very late check-in and later had to request a room change due to a strong unpleasant odor in the first room. We were moved to another room, which smelled better, but I found the bathtub revolting, with significant mold along the bath seal. The sink constantly flooded because of the old-fashioned double taps (one for hot, one for cold water). The bidet was broken and leaked water onto the floor. The exterior of the hotel, particularly on the balcony side, looked very dirty. They should consider hiring professionals to clean the outside of the building periodically. The TV options in English were extremely limited or non-existent, which was very frustrating. The hotel provides one complimentary bottle of water per guest per day, but on a few occasions, we had a “Do Not Disturb” sign on the door, but we were still denied water for those days. This forced us to buy water from a grocery store, which felt unnecessarily petty on the part of the reception staff. Overall, the staff is very nice but the hotel has serious issues with cleanliness, maintenance, and service that need attention."

"Yes no complain about it .breakfast great. And close to main square 3 bloks away perfect to stay ,i will come back "

"Bad wifi."

"It was a ok place since we only had to spend just one night. The staff was not friendly. The room had windows high up near the ceiling. The room felt stuffy. There were no ceiling fans and it was quite hot. Only one standing fan was provided. Location also was not that great. There are no elevators. carrying the luggage to the room in the 3rd floor was not fun either. I would not recommend this place. "

"No hot water for shower breakfast very bad!"

"Very run down. Shower is dirty looking including the shower curtain. The grout has mold. You can hear everything outside specially all the honking. Just soap for toiletries, no shampoo. No where to hang the towel in the bathroom, it was rolled up on the bed. Very shady atmosphere. "

"Road noise was unbearable"

"Staff very friendly, clean room, excellent hot water and wifi, location better that its can't be better just in the middle of the two main plazas, safe for a walk during the day or middle of the night "