I'll start with the PROS: Large home with plenty of space for our (extended) family of 11. Each couple had their own bedroom and then we split the kids up between the remaining two bedrooms, so everyone had a bed. The house itself is within close proximity to the lake and the use of the private boat slip was definitely the best part of this property.
CONS: House needs a deep clean from top to bottom. Baseboards, light fixtures, a/c vents, bedroom furniture all had a thick layer of dust, dirt, hair that has accumulated. Downstairs half bathroom was not clean at all when we checked in. Carpet was not vacuumed well and needs professional cleaning. Has a weird odor coming from it and a big stain that goes from the top to the bottom of the staircase going down to the garage. Kitchen cabinets all need to be wiped down inside and out. Many of the dishes we had to wash before using bc they were either not cleaned, dusty or had dead bugs in them. Massive spider webs hanging from the ceiling. I contacted the property management and they sent someone out the next morning, however she only stayed for an hour to "touch-up", which included cleaning the bathroom, vacuuming the stairs and getting some cobwebs. I couldn't really tell what else she did because everything else remained dirty.
There was ONE roll of paper towels, two extra rolls of toilet paper and ONE trash bag. For 11 people for 7 nights. There is no welcome packet or information about the specific property to reference, so we were surprised by this and the fact that the house is barely stocked with anything beyond bath towels and mis-matched kitchen essentials. Hand soap was either almost gone or watered down as well.
I would not classify this property as "luxury". I think that is misleading. Don't get me wrong, it is a nice house, but the accommodations were average at best. The house is just not maintained or cared for very well to be using the word "luxury" in the title of this listing. Walls had marks on them, holes from missing screws in several places, beat-up, ripped furniture (couch, lamp and foosball table) upstairs. The large dining table is a plus, but only has 6 chairs. There was random stuff thrown in cabinets throughout the house, trash and left behind socks under beds, dirty towels on the back of bedroom doors.
Perhaps this property hasn't been rented out in awhile or the housekeeping company is short-staffed and they're cutting corners, I don't know. I hope they do better.