2/10 糟糕
Niurka
与配偶出行
2026 年 3 月 25 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I really wanted to love this place. The property itself is beautiful—lush trees, birds everywhere, and a very peaceful setting. The owners also provide snorkeling gear and kayaks, which is a nice touch.
However, several issues made our stay disappointing. We booked a cabin advertised as oceanfront, but the view was completely blocked by palm trees—no ocean visible at all. When I asked about it, I was told another cabin with the correct view couldn’t be cleaned in time and was reserved for the next day. What was frustrating is that the cabin was empty, yet no effort was made to accommodate. While I understand they mentioned having issues with their washing machine, that should not impact a guest receiving what they specifically paid for—especially when a solution was clearly available.
Other concerns: we only received two towels, which were changed once during our 3-night stay. There is no AC (worth noting), and the cabin uses screens instead of windows—some of which were broken, allowing insects inside.
The biggest issue was roaches. We found them in every area—bedroom, bathroom, walls, couch, and even near our luggage. It was constant and very uncomfortable. We contacted Expedia, but due to the late hour and remote location (boat access only), we couldn’t relocate.
The owners seem kind, but the situation was not handled properly, and no apology was offered about the roaches despite being notified. With better maintenance and customer service, this place could be great.
Niurka
2026 年 3 月入住 3 晚
