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皇家新月 SPA 酒店的評價

5 out of 5
皇家新月 SPA 酒店
16 Royal Crescent, Bath, England

評價

9.4

完美

10 分評分，優異；591 則評價中有 460 則" "
8 分評分，不錯；591 則評價中有 79 則" "
6 分評分，一般；591 則評價中有 32 則" "
4 分評分，欠佳；591 則評價中有 17 則" "
2 分評分，很差；591 則評價中有 3 則" "

9.6/10 

整潔度

9.6/10 

職員與服務

9.4/10 

設施服務

9.2/10 

住宿狀況

9.0/10 

環保程度

評價

8/10 不錯

YIHSIU (台灣)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
大部分不錯，只是房間太小。
飯店昂貴，房間空間較小，下午茶，服務人員不錯，泡湯時間方便使用，環境優雅。

10/10 優異

Ning Ma (wuhan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店服务实在太好了，而且非常专业。房间十分舒适，早餐食材新鲜。入住退房便捷快速。下次来还会住在这里。

10/10 優異

YUEH HUNG (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful experience
beautiful garden, very delicious breakfast, friendly reception, good location

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度

10/10 優異

wind (china)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
暖气不够

6/10 一般

Mak Christine

讚好：職員與服務和客房舒適度
不滿：住宿狀況
The butler service !
It nothing special with the butler service ,we arrived at the hotel on 2:30 p.m. And the rain didn't stop since in the morning . We got there in all wet but still the butler ask us to wait until 3:00 p.m. As it the regular time for checking in .We even didn't got any greeting from their staff or may be a small hand -towel to dry our body ! After all we wait until 3:00 p.m. No one come again to greet us for checking in , we need to ask and ask again someone to help us check in .I didn't know where is the so call butler are going !

8/10 不錯

Dawn

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Lorraine 於 2024年4月26日的回應
Thank you for your review. If you would like to share any more information, please do get in touch directly

10/10 優異

Gaspard

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing property and surroundings with great service and attention to details
於 2024 年 4 月住了 1 晚
Lorraine 於 2024年4月26日的回應
Thank you for your great review

10/10 優異

Michael (Sacramento)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Truly exceptional. The staff is very accomodating. The property is unique. the room was fully updated and comfortable. It is easy to walk to the key attractions in Bath. The garden is meticulously kept. I especially enjoyed viewing the property from the fron (Royal Crescent) and enjoying the view of the gorgeous green in front of the Royal Crescent. Below the private green there is a public green open to all -- it is wonderful to see people enjoying the park.
於 2024 年 4 月住了 1 晚
Lorraine 於 2024年4月19日的回應
Thank you for your review and we are delighted you enjoyed your time in Bath

10/10 優異

TYRIN

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent service, perfect location and will definitely come back.
於 2024 年 4 月住了 4 晚
Lorraine 於 2024年4月19日的回應
Thank you for your lovely review and we look forward to having you back in the near future

6/10 一般

Sarah

伴侶同遊
讚好：職員與服務
An interesting hotel which didn’t quite live up to expectations which was a great shame A library which doesn’t have many books in it A offer of tea / coffee on arrival whilst waiting to check in wasn’t complimentary Our room was situated on the top floor with no view dark old furniture and a really uncomfortable bed, poor bedding no fridge no milk TV didn’t work properly We did complain and moved to a better room Breakfast was terrible the buffet was an ok standard but the cooked breakfast was diabolical with hard cold scrambled eggs rock hard black pudding and re- heated sausages The toast was clearly not fresh bread a typical sliced white and brown The spa was ok but slightly tatty with showers that dribbled and complementary products that you couldn’t use as the pumps didn’t work Scaffolding across the front of the hotel was mentioned on booking I wouldn’t recommend this hotel which is a shame as it could be stunning
於 2024 年 3 月住了 2 晚
Lorraine 於 2024年3月25日的回應
Thank you for your review although we were surprised to read as we believed we had resolved all of your issues for you during your stay. We are sorry that our lovely 5 star property did not meet your expectations.

10/10 優異

Janine

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Attention to little details. Knowing who we were before we introduced ourselves. Nothing too much trouble.
於 2024 年 3 月住了 2 晚
Lorraine 於 2024年3月22日的回應
Thank you for your wonderful review

10/10 優異

ian

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bath is an amazing city and the Royal Crescent is in the most beautiful terrace overlooking the town. The hotel is class personified. Friendly and efficient staff, great spa, best breakfast and lovely rooms. Not cheap but worth every penny.
於 2024 年 3 月住了 1 晚
Lorraine 於 2024年3月22日的回應
Thank you for your lovely review. We are pleased you enjoyed your time with us

8/10 不錯

Luke

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Lorraine 於 2024年4月19日的回應
Thank you for your review

10/10 優異

Kate

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent!
於 2024 年 2 月住了 1 晚
Lorraine 於 2024年4月19日的回應
Thank you for your great review

8/10 不錯

Keri

家人同遊
讚好：整潔度、設施服務和住宿狀況
This is a beautiful hotel. We received an upgrade and the room was really lovely. Spa is decent; bar, breakfast and afternoon tea were very nice. Efficient and friendly concierge/valet. Only issue was some uneven service - I sent multiple emails ahead of the stay regarding booking pool time for kids but the person responding was really not knowledgeable and for all my efforts I never ended up having a confirmed booking until I spoke with them in person upon arrival (we had the pool to ourselves which was nice); room was not ready on time (we were told this was due to head of housekeeping having had to depart for an emergency) - reception generously offered us a comp round of drinks that evening to compensate but then the cost showed up on our bill and was interpreted as part of our Expedia F&B credit so we had to awkwardly explain that it wasn’t; service in the restaurant, though friendly and skilful, was quite slow (though probably no slower than at most places these days). The hotel does offer comp hot drinks delivered to the room which probably requires considerable staff capacity! Despite the issues, I would definitely like to return to this hotel; I’m sure it’s really gorgeous in the summer when the garden tables are in use.
於 2024 年 2 月住了 1 晚
Lorraine 於 2024年3月25日的回應
Thank you for your feedback which we appreciate and we hope we can welcome you back in summertime.

10/10 優異

Eiko

於 2024 年 2 月住了 2 晚
Lorraine 於 2024年3月22日的回應
Thank you for your 5 star review

10/10 優異

Riad

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Lorraine 於 2024年2月16日的回應
Thank you for a great review

10/10 優異

LIDONG

於 2024 年 1 月住了 3 晚
Lorraine 於 2024年2月16日的回應
Thank you for your great review

10/10 優異

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Staff absolutely brilliant. Thank you
Just amazing. Staff brilliant
於 2024 年 1 月住了 2 晚

10/10 優異

Sophie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Samer

於 2023 年 12 月住了 1 晚

4/10 欠佳

S

多人同遊
不滿：整潔度、職員與服務和客房舒適度
於 2023 年 12 月住了 2 晚
Lorraine 於 2023年12月21日的回應
We are sorry your stay did not meet your expectations. Please contact us directly to discuss with us as we would love to hear your feedback

10/10 優異

Noelle

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful, iconic property. Love the room, the grounds, the restaurant/bar and the house cat. It was a short walk to the Christmas market and the highlights of Bath. I especially loved my late night Old Fashion, best i habe ever had!
於 2023 年 11 月住了 2 晚
Lorraine 於 2023年12月21日的回應
Thank you for your 5 star review

10/10 優異

David

家人同遊, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
Staff are very personable but might have been nice to have more recognition that we are repeat guests and it was my wife’s 50th birthday
於 2023 年 11 月住了 1 晚
Lorraine 於 2023年12月21日的回應
Thank you for your 5 star review

10/10 優異

Alexia

於 2023 年 11 月住了 2 晚
Lorraine 於 2023年12月21日的回應
Thank you for your 5 star review

10/10 優異

Ian

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 1 晚
Lorraine 於 2023年12月21日的回應
Thank you for your 5 star review

10/10 優異

Benjamin

於 2023 年 11 月住了 4 晚
Lorraine 於 2023年12月21日的回應
Thank you for your 5 star review

10/10 優異

Andy

於 2023 年 11 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

10/10 優異

W

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Simply amazing
於 2023 年 10 月住了 3 晚

10/10 優異

Martin

於 2023 年 10 月住了 1 晚

10/10 優異

Eunjoo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

6/10 一般

S

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 優異

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfection
Best place I've ever stayed. The Staff were amazing and would do anything for us. so friendly and the photos online do not do it justice. Spar is amazing
於 2023 年 9 月住了 2 晚

4/10 欠佳

John (Castro Valley)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We didn’t get any VIP or Gold benefit treatment. Informed of our anniversary, but they put us in basement room where construction workers were passing by our windows, and had no privacy or views. Very disappointed in their lack of attention to our needs.
於 2023 年 9 月住了 1 晚
Lorraine 於 2023年9月21日的回應
Thank you for your feedback and we are sorry that your stay did not meet expectations. We did upgrade you to a Heritage room which is in our lower ground floor, but still has large windows to the exterior. I am sorry this was not to your liking

10/10 優異

Karen

讚好：整潔度、職員與服務、設施服務和住宿狀況
Thie building is beautiful, a must see even if you don’t stay here. The gardens in back are beautiful any season. The staff makes you feel special and promptly fills any need.Yes, it’s expensive but making a reservation considerably ahead of time saves some money. I had a great meal, but I didn’t use the spa this time.
於 2023 年 9 月住了 1 晚
Lorraine 於 2023年9月21日的回應
Thank you for your lovely review, we hope to have you back again so that you can enjoy our spa too

10/10 優異

Susan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚

10/10 優異

Jani

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great property with an amazing courtyard. The members concierge team were particularly helpful and pleasant.
於 2023 年 9 月住了 1 晚
Lorraine 於 2023年9月8日的回應
Thank you so much for your lovely feedback we are delighted you enjoyed The Royal Crescent Hotel

10/10 優異

Ellen

於 2023 年 8 月住了 1 晚
Lorraine 於 2023年9月8日的回應
Thank your for your great score

10/10 優異

richard

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
Lorraine 於 2023年8月25日的回應
Thank you for your 5 star review

10/10 優異

kenichi

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
ロケーション、そして何よりホテルのお庭が素晴らしいです。 スタッフの応対も素晴らしく、気分が癒やされました。 また訪れてみたいと思わせるホテルでした。
於 2023 年 8 月住了 1 晚
Lorraine 於 2023年8月25日的回應
Thank you for your 5 star review

10/10 優異

Judith

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was a wonderful posh getaway! A splendid hotel and staff on all levels. You will not be disappointed.
於 2023 年 8 月住了 2 晚
Lorraine 於 2023年8月25日的回應
Thank you for your lovely review. We are delighted you enjoyed.

10/10 優異

Shubhi

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 8 月住了 2 晚
Lorraine 於 2023年9月8日的回應
Thank you for your 5 star review

10/10 優異

Rebecca

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Luxury
Very luxurious
於 2023 年 8 月住了 2 晚
Lorraine 於 2023年8月11日的回應
Thank you so much for your lovely review

10/10 優異

Roxy Dongmien

於 2023 年 7 月住了 1 晚
Lorraine 於 2023年8月25日的回應
Thank you for your 5 star review

10/10 優異

RURIKO

家人同遊
讚好：整潔度和職員與服務
水圧が弱い、シンクの流れが悪い。 スタッフの方の対応、環境は素晴らしい！！！
於 2023 年 7 月住了 1 晚
Lorraine 於 2023年8月11日的回應
Thank you for your review. I am delighted to say our water pressure issue has been resolved. I am sorry if this impacted your stay

10/10 優異

Lee

於 2023 年 7 月住了 1 晚
Lorraine 於 2023年7月28日的回應
Thank you so much for giving us top marks - we are delighted you enjoyed

10/10 優異

John

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Marc, Kwan, Antoine, Sarah, Theresa, and Niki. There were others that I couldn’t remember their names. They made us feel so welcome and well looked after. The staff was really good. Hotel is such a rare gem. Food and drink were top notch. Might have to swing back to Bath just to revel in the Royal Crescent experience.
於 2023 年 7 月住了 2 晚
Lorraine 於 2023年7月28日的回應
Thank you so much for your lovely review. WE are delighted you enjoyed

10/10 優異

Linda

讚好：整潔度、職員與服務和住宿狀況
This historical property is magnificent. Low ego and there to help the staff are very accommodating, proactive and make your stay very pleasant. The spa is just perfect with a pool, spa bath, steam room and sauna. Everything super clean and prystine. The restaurant and bar have nice menus with lots of choices including accomodating gluten and dairy free options. Rooms are spacious and well done and kept fresh. And finally the setting is idyllic atop the city of Bath and surrounded by beautiful English gardens with many spots to sit and wonder.
於 2023 年 7 月住了 3 晚
Lorraine 於 2023年7月28日的回應
Thank you for your lovely review of our hotel