2/10 糟糕
Jennifer
与配偶出行
2025 年 11 月 23 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
WARNING: DO NOT STAY AT THIS HOTEL! When we first walked in, we were greeted with the most atrocious smell. The elevator and hallways also had a very bad smell.
The lights were so dim, and they were also dim in our room. The room was dirty, but we still try to manage it. The last straw was when I tried to take a shower, and the water would not flow into the drain, but kept backing up. My husband reported it to the receptionist, and the receptionist sent someone up with a plunger. The person try to give the plunger to my husband, and my husband told him why should he have to fix the problem. The phone in the room was also not working as well.
They told us they could give us another room. We tried two other rooms, but the same problem existed. Tub not draining properly and phone not working in the room. We told him that this was dangerous because if someone had an emergency, they could not call. One of the workers told us that he could give us his cell phone number and if we needed anything, to call him. We told him that was unprofessional that we will not do that. They said we could not speak to the manager because it was late.
We eventually said that we wanted a refund. They said they called the manager and the manager said that if we will leave the hotel in 30 minutes, we could get the refund. Expedia told them to give us a refund and we got our money plus the deposit back. DO NOT STAY HERE IF YOU VALUE YOUR LIFE AMD HEALTH.
Jennifer
2025 年 11 月入住 2 晚