Changjiang County Holidays

Great location for getaway. nice garden, good pools. Breakfast: good selection, but service staff is not good organised, they are almost avoiding non chinese people in order to not speak english. only 4 of 10 days were we showed to a table to sit down, and only 3 of those days were we asked about coffee or tea. its not about we cant take it ourselves, its about the staff lacking proper training to be on ritz carlton level. during day time there seems to be very limited options to eat or drink, restaurants are open only specific times and only room service is available outside these times. for instance: it was impossible to just buy a fresh coconut at 14:00 in the reception because there was no staff in the shop to sell it to us, even though it was just sitting there. when we asked about it they said it wasnt open right now. this is really really bad image for ritz carlton. Rooms: we got a swim up pool room which was nice, but the AC in these room are extremely bad, when it was 34 degrees outside, the AC was struggling, and could only deliver around 23-24 degrees indoors, which is not ok at all for a ritz carlton. when confronting reception about this, they were super difficult and insisted on measuring the temperature in the room from where the air duct is, and not the temperature in the room, which is also ridiculous. after alot of complaining, we got a villa, which was nice of them, AC was good, but villa pool was dirty and hadnt been cleaned for a long time.

We arrived at 11am. Checked in and were told the room wasn’t ready. After killing 3 hours went back around 2. Room still wasn’t ready. Waited till 3 which is what hotels.com says check in time. Room still not ready and by now there are 50 other couples waiting for their rooms as well. After raising my voice they gave us access to the VIP lounge to wait. They gave us our room at 4pm and there had to be an entire cleaning company like 6-7 crews cleaning the entire floor. As a foreigner Bradley no one spoke English. Would not recommend

Beautiful property overlooking the bay with direct access to the ocean boardwalk. Large shopping mall is about a 20min walk and accessible via the boardwalk. Many local restaurants nearby. The rooms are slightly scuffed since they are older, but overall the room is lovely. Clean room, wonderful waterfall shower, comfy beds, robes, slippers, flip flops, hair drier, flat iron, many toiletries, water bottles, tea, coffee, quiet Breakfast buffet is massive and goes until 1pm. We didnt eat lunch our entire trip because we were so full each day. The Casa Corona ground level pool bar has a fire show each night.