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博蒙特燭木套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5
博蒙特燭木套房酒店 (IHG 旗下酒店)
5355 Clearwater Court, Beaumont, TX

評價

8.0

很好

10 分評分，優異；116 則評價中有 51 則" "
8 分評分，不錯；116 則評價中有 27 則" "
6 分評分，一般；116 則評價中有 20 則" "
4 分評分，欠佳；116 則評價中有 13 則" "
2 分評分，很差；116 則評價中有 5 則" "

8.2/10 

整潔度

8.6/10 

職員與服務

7.8/10 

設施服務

8.0/10 

住宿狀況

8.2/10 

環保程度

評價

6/10 一般

Marisol

Okay
於 2024 年 3 月住了 10 晚
Amy Dansby 於 2024年5月2日的回應
Hi Marisol,We hope that you will consider giving us another opportunity to exceed your expectations during your next visit to the Holiday Inn & Suites Beaumont Plaza. Please do not hesitate to reach out to us directly if there is anything we can do to make your future stays more enjoyable.

4/10 欠佳

Anessa

家人同遊
讚好：職員與服務
不滿：住宿狀況
There was a severe issue with the drainage in the bathroom. The carpet was soaking wet in the hall and we tracked water into our room. The room smelled like mold/wet. We can say the beds were comfortable and the room was a good size.
於 2024 年 2 月住了 2 晚

10/10 優異

Eva

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good service
於 2024 年 1 月住了 1 晚
Ames 於 2024年2月26日的回應
Thank you for choosing the Candlewood Suites for your overnight accommodations. We truly appreciate your business!

10/10 優異

Beatriz de la

於 2023 年 12 月住了 1 晚
Ames 於 2024年2月26日的回應
Thank you for your review and choosing the Candlewood Suites for your overnight accommodations. We appreciate your business!

8/10 不錯

Harry

於 2023 年 12 月住了 4 晚

8/10 不錯

Randall

讚好：整潔度和職員與服務
於 2023 年 12 月住了 2 晚

10/10 優異

Billie (Richardson)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Kendra did an excellent job checking us out. All the staff were very helpful.
於 2023 年 12 月住了 1 晚

4/10 欠佳

DeShayna

家人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
staff was friendly which was nice but the facility is old, ac unit noisy and old, hot and cold faucet in shower was reversed.. cold was hot and hot was cold! Ice maker wasn't working and didn't have an ice station! No phone in the rooms! I really thought I was booking a suite with 2 queens and pull out couch, got there and there was no room with that accommodation! Actually 1 queen was offered with pull out couch, or 2 queens with no pull out couch! No pool! Not happy at all even with the great staff did not make up for the stay at all!
於 2023 年 12 月住了 2 晚

6/10 一般

Chauntell

於 2023 年 11 月住了 1 晚

10/10 優異

Janet

於 2023 年 10 月住了 1 晚
Theresa Cormier 於 2023年11月2日的回應
Thank you for staying with us!

2/10 很差

cutie

家人同遊, 多人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
I was put in a room I didn't reserve. Staff stated elevator needed fixing so they put me in a different room without telling me. Staff switched out my room to the room i reserved the young lady was very pleasant. Second room the door didn't close all the way toilet wouldn't flush. Look like someone kicked in the door. 3rd room smelled like mildew with a bed in the living room and bedroom. I dnt recommend.
於 2023 年 10 月住了 1 晚
Theresa Cormier 於 2023年10月16日的回應
Dear valued guest,We sincerely apologize for the inconvenience that you experienced during your stay. We will definitely work on these issues to prevent this again. Thank you

10/10 優異

Rose

家人同遊
The young lady that checked me in super sweet! She is new can’t remember her name
於 2023 年 9 月住了 2 晚
Theresa Cormier 於 2023年9月11日的回應
Good morning Rose and thank you for your recent survey and staying with us.

6/10 一般

Halle

家人同遊, 親子同遊
不滿：設施服務和住宿狀況
Room was booked 2 months in advance and when we arrived they did not have my selected room available. They ended up giving us an additional room. The additional room they gave us was located in the back of property and had a horrible smell to it like it had been vacant or not touched for a long time. Hotel offered free coffee for breakfast which was so thick and murky like the machine had not been cleaned.
於 2023 年 8 月住了 2 晚
Theresa Cormier 於 2023年8月12日的回應
Dear Halle,Thank you for staying with us and sharing your suggestions that we will work on. Thank you

6/10 一般

真實旅客

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Wonderful service, lack of security
The service was ABSOLUTELY WONDERFUL, even when there were issues concerning double payment they were able to handle it and were very nice about it. The only issues my partner and I had with the specific Candlewood (because we've stayed at these hotels before) were that this specific one was a little outdated and the security of the hotel was lacking. There was a back door to enter into the hotel that required the room key to enter, but the lock system didn't work and the door was simply unlocked and you can go in and out at any time. That made us uncomfortable especially because the first room by that back door was our room, so it felt a little unsafe.
於 2023 年 6 月住了 6 晚
Theresa Cormier 於 2023年6月26日的回應
Dear Guest,Thank you for staying with us and voicing your concerns. We have made the corrections and urge you to come back and stay with us.

10/10 優異

Richard

於 2023 年 6 月住了 1 晚
Theresa Cormier 於 2023年6月12日的回應
Thank you very much for staying with us.

10/10 優異

ROSE

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The lady front desk Cassandra was so helpful
於 2023 年 6 月住了 1 晚
Theresa Cormier 於 2023年6月9日的回應
Dear Rose,Thank you for staying with us Rose and please come again.

8/10 不錯

Tanna

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚
Theresa Cormier 於 2023年5月12日的回應
Dear Tanna,Thank you so much for staying with us and sharing your experience of your recent stay with us.

10/10 優異

ROSE

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 2 晚
Theresa Cormier 於 2023年5月2日的回應
Dear Rose,Thank you for taking the time to complete the survey for us. We appreciate your business and please come again!

10/10 優異

Alexia

於 2023 年 4 月住了 3 晚
Theresa Cormier 於 2023年5月18日的回應
Dear Alexia,Thank you for taking the time to respond to the survey. Please visit us again soon.

8/10 不錯

Jana

於 2023 年 4 月住了 1 晚
Theresa Cormier 於 2023年5月15日的回應
Good morning Jana,Thank you for staying with us and we appreciate your feedback.

10/10 優異

Christina

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was very comfortable and staff were super friendly
於 2023 年 4 月住了 2 晚
Theresa Cormier 於 2023年4月20日的回應
Dear Christina,Thank you for staying with us and please come again.

10/10 優異

Ray

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 3 晚
Theresa Cormier 於 2023年4月17日的回應
Dear Ray,Thank you for staying with us and letting us know how we are doing.

10/10 優異

Markus

商務旅客
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 3 月住了 6 晚
Theresa Cormier 於 2023年4月4日的回應
Dear Markus,Thank you for staying with us and for taking the time to complete this survey.

8/10 不錯

Richard

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚
Theresa Cormier 於 2023年3月14日的回應
Dear Mr. Richard,Thank you for staying with us and taking the time to complete this survey; we appreciate it.

4/10 欠佳

真實旅客

不滿：職員與服務、住宿狀況和客房舒適度
It was a little bit of a let down. I’ve stayed with this company before but simple things were missing. There were no towels in the restroom and only one extra pillow for the sleeper sofa but those linens didn’t have a blanket. We were able to get those things but it just seemed like there was no concern to get the room ready for guests.
於 2023 年 3 月住了 1 晚
Theresa Cormier 於 2023年3月13日的回應
Dear valued guest,We sincerely apologize for not having your room ready and we appreciate your comments to better help our staff improve on service.

10/10 優異

Gerald

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 1 晚
Theresa Cormier 於 2023年3月2日的回應
Dear Gerald,Thank you so much for staying with us!

8/10 不錯

Dana

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
There was no plug for bathtub. I stayed over a week and they never changed my sheets and housekeeping never came but once the day before I left. And I was overcharged.
於 2023 年 2 月住了 1 晚
Theresa Cormier 於 2023年2月23日的回應
Dear Dana,Thank you for your honest comments and we will use them to better improve our services. We apologize for the inconvenience.

10/10 優異

James

於 2023 年 2 月住了 1 晚
Theresa Cormier 於 2023年3月6日的回應
Good morning James,Thank you for staying with us and for giving us the awesome review!

10/10 優異

Donna

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Room was nice, front desk attendant was polite on checking in and also on check out. We will definitely consider this hotel if we need another overnight in Beaumont.
Theresa Cormier 於 2023年1月17日的回應
Dear Donna,Thank you so much for the wonderful survey.Please come again.

4/10 欠佳

OSCAR

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
於 2022 年 12 月住了 1 晚

8/10 不錯

James

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 1 晚
Theresa Cormier 於 2022年12月8日的回應
Dear James,Thank you for choosing Candlewood Suites Beaumont!

6/10 一般

真實旅客

家人同遊
讚好：整潔度和職員與服務
於 2022 年 11 月住了 4 晚
Theresa Cormier 於 2022年12月1日的回應
Dear guest,Thank you for staying with us.

8/10 不錯

Lisa

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 1 晚
Theresa Cormier 於 2022年11月15日的回應
Dear Lisa,Thank you for staying with us and giving us honest feedback to better serve our guests,Thank you!

8/10 不錯

Robert

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall a nice location though I do prefer the other building designs that have a larger outdoor area for the BBQ grills.
於 2022 年 9 月住了 1 晚
Theresa Cormier 於 2022年9月30日的回應
Dear Robert,Thank you for staying with us and we appreciate your business and honest comments.

2/10 很差

Eric

於 2022 年 7 月住了 1 晚
Theresa Cormier 於 2022年7月27日的回應
Dear Eric, I sincerely apologize for your recent stay not being up to standards.

10/10 優異

Emmanuel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Big room and everything is perfect.
於 2022 年 7 月住了 1 晚
Theresa Cormier 於 2022年7月25日的回應
Dear Emmanuel, Thank you for staying with us and giving us honest feedback. Please come again soon!

10/10 優異

Barraka

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was great. Everything was neat and clean
於 2022 年 4 月住了 3 晚
Theresa Cormier 於 2022年5月6日的回應
Dear Barraka, Thank you so much for your review and for staying with us!

10/10 優異

Christopher

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable and quiet
於 2022 年 3 月住了 1 晚
Theresa Cormier 於 2022年4月25日的回應
Dear Christopher, We are happy to hear that your stay was quiet and comfortable. Thank you for staying with us!

4/10 欠佳

Konrad

商務旅客
讚好：客房舒適度
不滿：整潔度、職員與服務和住宿狀況
Left Early
Old facility that had a funky smell. The bed was comfortable as were the pillows. NO room cleaning between nights. The front desk at night was pleasant upon arrival but seemed like they could care less in the morning. I left 2 nights earlier on my reservation. Will not book here again.
於 2022 年 3 月住了 4 晚
Theresa Cormier 於 2022年3月29日的回應
Dear Konrad, We sincerely apologize for your recent stay; our guest's opinion matters to us.

10/10 優異

Willfredo

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
From walking in and getting warm greetings from Talitha in the front desk. To a smooth check in. Our room was comfy, clean and it was big enough to sleep a family of 6. And checking out my son lost his cowboy hat and someone turned it in. How awesome is that!! Thanks again for a great stay and a good night rest for our trip.
於 2022 年 3 月住了 1 晚
Theresa Cormier 於 2022年3月23日的回應
Dear Willfredo, We are so happy to here that you and your family enjoyed your stay and the fact that an honest person turned in your son's missing cowboy hat. Please come again.

8/10 不錯

Benjamin

寵物同遊
讚好：整潔度和職員與服務
Staff was very accommodating as the toilet in the first room assigned was not working properly. Free pre-made coffee should at least be offered.
於 2022 年 3 月住了 1 晚
Theresa Cormier 於 2022年3月10日的回應
Dear Benjamin, We apologize for the inconvenience. We have pre made coffee in Candlewood Cupboard for free, available 24 hours a day. I hope your corrected room was suitable.

10/10 優異

Warren

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Marvelous stay!
I had a wonderful experience at this hotel. It was a last minute booking. I got a lot of bang for my buck. I wasn’t expecting to have a refrigerator, stove, dishwasher , a microwave, and a couch in my room. For less than $100. This is the first hotel I’ve stayed at the had dove soap. I need to use dove for my sensitive skin. Excellent hotel.
於 2022 年 3 月住了 1 晚
Theresa Cormier 於 2022年3月7日的回應
Dear valued guest, We absolutely appreciate your business and valuable feed back regarding your valuable stay. Please visit us again when you are in the area.

10/10 優異

Cathy

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 2 月住了 1 晚
Theresa Cormier 於 2022年2月28日的回應
Dear Cathy, We appreciate your business and thank you for being a loyal IHG Member!

10/10 優異

Joseph

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Yay
It was basic and comfortable.
於 2022 年 2 月住了 1 晚
Theresa Cormier 於 2022年2月21日的回應
Dear Joseph, Thank you for staying with us and we appreciate your business.

4/10 欠佳

Raven

商務旅客
不滿：整潔度、住宿狀況和客房舒適度
Horrible hotel very outdated will not return very unclean
於 2022 年 1 月住了 1 晚
Theresa Cormier 於 2022年1月20日的回應
Dear Raven, We sincerely apologize for your recent stay that was not up to standards. We greatly appreciate our guests feedback and strive to make the necessary corrections given.

6/10 一般

Ashley

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The rooms are not sound proof. So I could here everything outside and upstairs. I didnt get much sleep. Other then that customer service was great and the rooms were good.
於 2021 年 12 月住了 1 晚
Theresa Cormier 於 2021年12月21日的回應
Dear Ashley, Thank you for staying with us! We do apologize for noise in the hotel that kept you awake.

8/10 不錯

Teresa

讚好：整潔度、職員與服務、設施服務和住宿狀況
N/a
於 2021 年 11 月住了 2 晚
Theresa Cormier 於 2021年11月24日的回應
Thank you for staying with us and we appreciate your business.

8/10 不錯

Sharon

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Quiet and relaxing
My stay was very quiet-even though the site is located right off of the ever-busy interstate
於 2021 年 10 月住了 1 晚
Theresa Cormier 於 2021年10月19日的回應
Dear Sharon, Thank you for choosing to stay with us. We are happy to hear that your stay was very satisfactory.

6/10 一般

Jasmine

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
於 2021 年 9 月住了 1 晚
Theresa Cormier 於 2021年9月22日的回應
Dear Jasmine, Thank you for staying with us and we appreciate your feedback!

8/10 不錯

Travalas

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 9 月住了 4 晚
Theresa Cormier 於 2021年9月8日的回應
Dear Valued Guest, Thank you for taking the time to respond to the survey and we value your feedback.