Terrence, night desk clerk made repeated racial comments directed towards the guests. He was rude and sarcastic. He behaved as if he was disturbed about doing his job when called by assistance several times to come to the desk to check guests in. His appearance was not presentable along with alcohol on his breath.
A female co-worker showed up because she said she hear him asked him was he drunk. She tried to stifle her laughs several times as she indicated laughing at Terrence. She did clearly explain one of the hotel’s policies which Terrence was unable to do without sarcasm.
LaDonna
於 2023 年 12 月住了 1 晚
2/10 很差
真實旅客
商務旅客
2023年12月22日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Reservation Not Honored and Won't Refund
I arrived late in the evening and there was no one at the front desk. After using the phone in the lobby to call the corporate help desk, I was told there was no one to check me in and my reservation would be cancelled.
The next day I attempted to get a refund and was told Extended Stay denied my refund request. I've now called three times and haven't gotten anywhere with the refund for a reservation that they cancelled... not me.
真實旅客
於 2023 年 11 月住了 1 晚
2/10 很差
Lee
2023年11月24日
Lee
於 2023 年 11 月住了 1 晚
6/10 一般
Maria M
2023年10月21日
讚好:整潔度、職員與服務和客房舒適度
不滿:住宿狀況
A little disappointed
The room was clean, however the bathroom sink leaked and had to use the shower rug to get it cleaned up. We used the kitchen sink to wash hands and brush our teeth. Then I discovered the refrigerator and freezer & was on but not cooling. It was disappointing since I really use and need lots of cool water daily. But stuff was nice and they did get the bathroom sink fixed.
Maria M
於 2023 年 10 月住了 2 晚
10/10 優異
William
商務旅客
2023年10月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
William
於 2023 年 10 月住了 3 晚
8/10 不錯
Dennis
商務旅客
2023年9月17日
讚好:職員與服務和客房舒適度
Dennis
於 2023 年 9 月住了 1 晚
2/10 很差
Tiffany
2023年9月13日
Tiffany
於 2023 年 9 月住了 1 晚
2/10 很差
Mohamed
商務旅客
2023年8月2日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Rusted refrigerator
Riches
Reception desk closes at 8 pm
Motel main gates are open ; unsafe