「The room was clean & staff friendly. The room and inside of the property is very outdated. The room we (husband & I) were in had weird red/brown spots on the ceiling, the door to our room had gouges in it. There was a vertical rectangle in a part of a wall in our room that looked like a hole was covered. The AC unit is VERY old!」
「There is no hot water when we arrived. Waited for the whole day, still no progress. The staff is polite but not very helpful in providing alternative solutions. So we checked out early. Expedia contacted the hotel for refund and no one is answering the email or the phone call. So yeah, I got ghosted.」
「We arrived early and was told our room/studio wasn't ready and we would be called, We ended up calling asking if room was ready around 3:30PM, check is at 4PM, we were told our room might not be ready by 4PM and that was when they start check in??, We were charged for resort fees but did not get to use anything as when we finally got our room the carpet was stained with multiple what looked like pet pee marks like all over the place, we called and were told they would move us, we were stopped by...
「So my family and I have been staying at Sherry tree suites for over five years. My main thing with them is that when I try to book directly with them, it’s so much more money so I had to book with Expedia this year. There’s no discount or they say there is but it’s still $100 more a night than what I got on Expedia very frustrating. I don’t feel they value their returning customers one big issue we had this year is in the past years. They’ve had standup paddle boards for the kids to use they had...
「This is a beautiful hotel, and the view right on the water is unbeatable! The staff went above and beyond to help us during our stay and we are truly grateful. Great hotel for families; our daughter absolutely loved the beach and the indoor pool and hot tub! Definitely recommend」