英式酒吧、園景、天天營業

泰姬西端酒店的評價

5 out of 5
泰姬西端酒店
#25 Race Course Road, Bengaluru, Karnataka

評價

9.2

卓越

10 分評分,優異;199 則評價中有 143 則" "
8 分評分,不錯;199 則評價中有 31 則" "
6 分評分,一般;199 則評價中有 14 則" "
4 分評分,欠佳;199 則評價中有 5 則" "
2 分評分,很差;199 則評價中有 6 則" "

9.2/10 

整潔度

9.4/10 

職員與服務

9.0/10 

設施服務

8.8/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Michelle

於 2024 年 4 月住了 1 晚

4/10 欠佳

Alejandro

讚好:整潔度
不滿:住宿狀況
Saleem Yousuff 於 2024年4月12日的回應
Dear Guest, Greetings from Taj West End, Bengaluru! Thank You very much for choosing to stay with us and taking time to share your experiences on Expedia. Please do accept my most sincere apologies for the inconveniences caused during your stay owing to the noise. The experiences you have had are not characteristics of service the Taj strives to provide its patrons. Your feedback has been shared with the team and we will ensure that this matter is addressed and necessary action has been taken to ensure such instances do not recur.We sincerely hope you will give us another opportunity to showcase our hospitality. My Team and I look forward to the pleasure of welcoming you back again. Kindest regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 優異

chandrashekar

讚好:整潔度、職員與服務、設施服務和住宿狀況
excellent hotel and staff, made my stay very comfortable
於 2024 年 3 月住了 2 晚
Saleem Yousuff 於 2024年4月1日的回應
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – Operations, Taj West End, Bengaluru

10/10 優異

Syed

讚好:整潔度、職員與服務和住宿狀況
One of the best taj properties in the world
於 2024 年 2 月住了 1 晚
Saleem Yousuff 於 2024年2月21日的回應
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 優異

Will

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
Saleem Yousuff 於 2024年2月21日的回應
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 優異

Chaitanya

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Taj West End remains a favorite hotel for my wife and me. An oasis of lush greenery where every (reasonable) wish is made real by staff that are courteous and efficient, where the food is superb and the ambience more so, the hotel makes a visit to Bangalore desirable.
於 2024 年 1 月住了 3 晚
Saleem Yousuff 於 2024年2月21日的回應
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 優異

Tegbir

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Saleem Yousuff 於 2024年2月21日的回應
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 優異

sreedhar

多人同遊
於 2024 年 1 月住了 1 晚
Saleem Yousuff 於 2024年2月21日的回應
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 優異

Bharath

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was t
於 2023 年 12 月住了 1 晚
Saleem Yousuff 於 2024年2月21日的回應
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 優異

Ibkhan

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Saleem Yousuff 於 2024年2月21日的回應
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 優異

GARY

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Will come back
Other than one misstep with a dinner order the overalll visit was 5 star and worth a return stay. Holiday decorations are A++
於 2023 年 12 月住了 3 晚
Saleem Yousuff 於 2024年2月21日的回應
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 優異

nirmala

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I THANK the staff for making my stay wonderful Mr. MADHUMAY particularly helped to arrange my local itenarary. I had come sue to some unavoidably personal business that was highly distressful. During this time, I found the hospitality , welcome and kindness extended by Mr Madhu and other staffs in Dining and Frontdesk such as Harsh invaluable. Wonderful Gentlemen!
於 2023 年 12 月住了 1 晚
Saleem Yousuff 於 2024年2月21日的回應
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 優異

Purna (Fremont)

於 2023 年 12 月住了 1 晚
Saleem Yousuff 於 2024年2月21日的回應
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 優異

Ian

於 2023 年 11 月住了 1 晚
Saleem Yousuff 於 2024年2月21日的回應
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 優異

rudy

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 3 晚
Saleem Yousuff 於 2024年2月21日的回應
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful and peaceful location. A delightful oasis in the city.
於 2023 年 10 月住了 3 晚
Saleem Yousuff 於 2024年2月21日的回應
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 優異

D

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚
Saleem Yousuff 於 2024年2月21日的回應
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 優異

Sumedha (Seattle)

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 4 晚
Saleem Yousuff 於 2024年2月21日的回應
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 優異

Adish

商務旅客
讚好:整潔度、住宿狀況和客房舒適度
Nice hotel to stay
The stay at Taj West End was amazing. Property is very good with greenery all around. Loya Restaurant ambiance was superb.
於 2023 年 9 月住了 3 晚
Saleem Yousuff 於 2024年2月21日的回應
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

8/10 不錯

Ajai

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 4 晚
Saleem Yousuff 於 2024年2月21日的回應
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 優異

Erfan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Our permanent place to stay while in Bangalore
於 2023 年 9 月住了 1 晚
Saleem Yousuff 於 2023年9月19日的回應
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times.  Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 優異

Rui Fan

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Felt like I was living in a beautiful garden. The staff were very friendly and helpful
於 2023 年 9 月住了 1 晚
Saleem Yousuff 於 2023年9月19日的回應
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. Thank you for your generous compliments on the services provided by our team. Your words will be a tremendous source of inspiration for them. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times.  Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 優異

Sheila

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very beautiful old hotel
於 2023 年 8 月住了 5 晚
Saleem Yousuff 於 2023年9月19日的回應
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times.  Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

6/10 一般

Damodar

不滿:整潔度和住宿狀況
於 2023 年 8 月住了 1 晚

10/10 優異

Sheila

讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent
於 2023 年 8 月住了 1 晚
Saleem Yousuff 於 2023年9月19日的回應
Dear Ms. Jahan, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback.  We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times.  Warm regards, Saleem Yousuff Senior Vice President – OperationsTaj West End, Bengaluru

10/10 優異

Jigyasa

讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff were all very nice
於 2023 年 8 月住了 7 晚
Saleem Yousuff 於 2023年8月15日的回應
Dear Mr. Jigyasa,Thank you for your feedback. We're thrilled to hear that you had a memorable experience at Taj West End. We aim to continue exceeding your expectations, and look forward to welcoming you back soon!Best regards,Saleem YousuffSenior Vice President - Operations, SouthTaj West End, Bengaluru

8/10 不錯

jigyasa

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 6 晚
Saleem Yousuff 於 2023年8月15日的回應
Dear Mr. Jigyasa,Thank you for your feedback. We're thrilled to hear that you had a memorable experience at Taj West End. We aim to continue exceeding your expectations, and look forward to welcoming you back soon!Best regards,Saleem YousuffSenior Vice President - Operations, SouthTaj West End, Bengaluru

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Service is first class!
The Taj continues to set the standard for service. Every member of the staff, from the bellman to the restaurant waiters to the management, make you feel as though you’re the most important person staying at the resort. They remember your name, any requests you’ve had and even how you enjoy your coffee in the morning. It’s these details, along with a genuine sense of kindness and warmth, that make this resort special. The grounds are also lovely, lush and green with winding paths around gardens and an intimate temple tucked away in a leafy nook. We often stepped out of our room to see a plump turkey strutting by for a morning walk! The highlight is the buffet breakfast, with an excellent variety and choices from western and Asian dishes to traditional Indian options, including made-to-order dosas and egg station. We walked away stuffed every morning! If there is one place for improvement though is that the rooms are showing their age. While very comfortable, the rooms are in need of renovating or updating. The curtains are a bit faded and stained, the paint has chipped in corners and the tiles, shower doors and fixtures in the bathroom are stained and dated. It doesn’t take away from the wonderful experience of the resort but it’s certainly noticeable and surprising at a Taj. Overall, a wonderful stay and we look forward to returning soon!
於 2023 年 3 月住了 4 晚
Saleem Yousuff 於 2023年4月3日的回應
Dear Guest, Greetings from Taj West End! Thank you for taking the time out to share your kind feedback. We are elated to read that you had an enjoyable stay, and that our service and facilities exceeded your expectations. Our core aim is to provide bespoke attention to valuable guests such as you, which also forms the essence of our service culture and hospitality. I have conveyed your feedback with the team, and they are delighted to note that you have recognized and appreciated their efforts.The team and I look forward to your continued visits to our hotel. Warm regards, Saleem YousuffSenior Vice President – Operations, SouthTaj West End, Bengaluru

6/10 一般

nithinkumar

讚好:客房舒適度
不滿:整潔度和住宿狀況
Green oasis - Mirage
Dated rooms and not well kept. No good on site food options. The service was forgettable. The property is exceptional in tis location and green cover. The recyclable glass bottles were a nice touch. I will not be staying here again.
於 2023 年 2 月住了 1 晚
Saleem Yousuff 於 2023年4月3日的回應
Dear Mr. Kumar, Greetings from Taj West End, Bengaluru! We appreciate the time taken to share your valuable feedback with us. We endeavour to consistently deliver excellent service to all our guests. Feedback like yours challenges us to introspect and find permanent solutions in order to constantly keep improving our products and services.On the other hand, your appreciation of our other services and facilities is very encouraging, and will inspire us to scale greater heights toward excellence.We hope you would give us another opportunity to create a more convivial experience with us. Warm regards, Saleem YousuffSenior Vice President – Operations, SouthTaj West End, Bengaluru

10/10 優異

KOTRESHA

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We have stayed several timesover the past 40 years and it is our favorite place to stay. We love the charm and history. The grounds Re spectacular, relaxing and soothing the food is also good. The only problem i have seen is that the rooms do not accommodate familes with children.
於 2023 年 2 月住了 2 晚
Saleem Yousuff 於 2023年2月7日的回應
Dear Ms. Neelakantappa, Greetings from Taj West End, Bengaluru! It was indeed a pleasure to have you stay at the Taj West End, Bengaluru, and we appreciate the time taken to share your valuable feedback with us. We endeavour to consistently deliver excellent service to all our guests. Feedback like yours challenges us to introspect and find permanent solutions in order to constantly keep improving our products and services.On the other hand, your appreciation of our other services and facilities is very encouraging and will inspire us to scale greater heights toward excellence.The team and I look forward to your continued visits, and we assure you of our best service and attention at all times.Warm regards, Saleem YousuffSenior Vice President – Operations, SouthTaj West End, Bengaluru

10/10 優異

enrique

於 2023 年 1 月住了 1 晚

10/10 優異

Lars Andre

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
En oase i Begangaluru
En flott oase i en ellers hektisk by. Svært hyggelig betjening og daglig service på rommet som hadde flott beliggenhet og bra størrelse.. Gode restauranter på området. Bil (hotellbil) er nødvendig for å bevege seg utenfor hotellets område. Her bor vi gjerne igjen !
於 2023 年 1 月住了 9 晚
Saleem Yousuff 於 2023年1月29日的回應
Dear Mr. Andre, Greetings from Taj West End!It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback. As rightly mentioned by you, Taj West End is a heritage property located in the heart of the garden city; emanating the old-world charms with its iconic monkey tops and gothic architecture, that perfectly complements an ambience reminiscent of the colonial era. We are elated to read that you had an enjoyable stay and that our service and facilities exceeded your expectations. Thank you for your generous compliments on the services provided by our team. Your words will be a tremendous source of inspiration for them.As always, it has been our endeavour to create unforgettable memories for valuable guests such as you. The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Warm regards, Saleem YousuffSenior Vice President – Operations, SouthTaj West End, Bengaluru

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 1 晚
Saleem Yousuff 於 2023年1月24日的回應
Dear Guest, Greetings from Taj West End! It was indeed a pleasure to have you stay with us, and we appreciate the time taken to share such wonderful feedback. Thank you for your generous compliments on the services provided by our team. We look forward to welcoming you back soon. Warm regards, Saleem YousuffSenior Vice President – Operations, SouthTaj West End, Bengaluru

10/10 優異

Robert

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
.
Saleem Yousuff 於 2022年12月21日的回應
Dear Mr. Robert,Thank you for taking the time to rate your recent experience and share your feedback on our hotel. We are delighted to learn that you had a memorable time at the Taj West End. We look forward to hosting you again soon!Best Regards,Saleem YousuffSenior Vice President – Operations, SouthTaj West End, Bengaluru

10/10 優異

Ognjen

商務旅客
讚好:住宿狀況和客房舒適度
於 2022 年 12 月住了 2 晚
Saleem Yousuff 於 2022年12月21日的回應
Dear Guest,Thank you for taking the time to rate your recent experience and share your feedback on our hotel. We are delighted to learn that you had a memorable time at the Taj West End. We look forward to hosting you again soon!Best Regards,Saleem YousuffSenior Vice President – Operations, SouthTaj West End, Bengaluru

8/10 不錯

susumu

於 2022 年 11 月住了 4 晚
Saleem Yousuff 於 2022年12月21日的回應
Dear Guest,Thank you for taking the time to rate your recent experience and share your feedback on our hotel. We are delighted to learn that you had a memorable time at the Taj West End. We look forward to hosting you again soon!Best Regards,Saleem YousuffSenior Vice President – Operations, SouthTaj West End, Bengaluru

6/10 一般

Christina

商務旅客
讚好:職員與服務
不滿:設施服務和住宿狀況
The staff and service at the hotel was excellent. However, the rooms are in dire need of renovation. There are no USB sockets in the rooms, the general sockets are not multi sockets (India only), the towels are thin, the furniture / cables / shower look tired and well used.
於 2022 年 12 月住了 2 晚
Saleem Yousuff 於 2022年12月14日的回應
Dear Ms. Christina,Thank you for taking the time out to share your kind feedback with us. We endeavour to consistently deliver excellent service to all our guests. Feedback like yours challenges us to introspect and find permanent solutions in order to constantly keep improving our products and services.At the outset, your appreciation of our other services and facilities is very encouraging and will inspire us to scale greater heights toward excellence.The team and I look forward to your continued visits, and we assure you of our best service and attention at all times. Kindest regards,Saleem YousuffSenior Vice President – Operations, SouthTaj West End, Bengaluru

10/10 優異

Vanessa

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Taj West End has a beautiful property surrounded by gardens with stunning trees. Its like an oasis. Staff is very friendly. We stayed in a recently remodeled room that was nice. The corridor passes in the "front" part of the room, so you have to keep your curtains closed if you like privacy. The rooms are modules that are separate of the main part of the hotel. It was raining and you had to use an umbrella to get to the main part of the hotel. The property has a lot of charm.
於 2022 年 10 月住了 1 晚
Saleem Yousuff 於 2022年10月19日的回應
Dear Ms. Vanessa, Thank you for choosing to stay at Taj West End, and taking the time out to share your experience with us. It is our pleasure to hear that you had a comfortable stay and enjoyed our hospitality. I have shared your appreciation with the team for their personalized customer service as comments like yours are our ultimate reward. We look forward to welcoming you back soon. Kindest regards, Saleem Yousuff Senior Vice President – Operations, South Taj West End, Bengaluru

8/10 不錯

Carmel

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very lush and green..clean and good staff.
於 2022 年 9 月住了 2 晚
Saleem Yousuff 於 2022年9月15日的回應
Dear Guest, Thank you for choosing to stay at Taj West End. We are delighted to know that you were impressed with various aspects of your stay including our ambience, gardens, our room, comfort, facilities, food and hospitality. A relaxed environment, friendly and unobtrusive service make a great stay at a hotel and we are delighted on having been able to provide you with such an experience. It will be my pleasure to share your gracious comments with everyone in the hotel, who will be delighted to note that their efforts were so well appreciated. My Team and I look forward to the pleasure of welcoming you soon. Kindest regards, Saleem YousuffSenior Vice President – Operations, South Taj West End, Bengaluru

10/10 優異

Deepak

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 8 月住了 3 晚
Saleem Yousuff 於 2022年9月5日的回應
Dear Guest, Thank you for choosing to stay at Taj West End, and taking the time out to share your experience with us. It is our pleasure to hear that you had a comfortable stay and enjoyed our hospitality. I have shared your appreciation with the team for their personalized customer service as comments like yours are our ultimate reward. We look forward to welcoming you back soon. Kindest regards, Saleem YousuffSenior Vice President – Operations, South Taj West End, Bengaluru

10/10 優異

L

於 2022 年 8 月住了 1 晚
Saleem Yousuff 於 2022年8月23日的回應
Dear Guest, Thank you very much for choosing to stay at Taj West End. It was our pleasure to have you stay with us, and we are delighted to hear that you had a pleasant stay and enjoyed our hospitality and services. I have shared your appreciation with the team. We look forward to welcoming you back soon. Kindest regards, Saleem Yousuff Senior Vice President – Operations, South Taj West End, Bengaluru

8/10 不錯

Smruti

商務旅客
讚好:整潔度、職員與服務和客房舒適度
於 2022 年 8 月住了 1 晚
Saleem Yousuff 於 2022年8月16日的回應
Dear Ms. Smruti, Thank you for choosing to stay at Taj West End, Bengaluru and taking the time out to share your experience with us. We are delighted to know that you had a comfortable stay with us, and that you enjoyed our ambience, hospitality and services. We look forward to welcoming you back soon! Kindest regards, Saleem Yousuff Senior Vice President – Operations, South Taj West End, Bengaluru

6/10 一般

Anand

家人同遊
讚好:整潔度和職員與服務
不滿:設施服務
We stayed in Taj Westend for 5 days. It has amazing grounds and their garden is definitely something we enjoyed during our stay. The breakfast had a lot of selections and food was excellent and tasty. The Machan staff (Venkatesh, Mohan, Navya & Shwetha) provided great service. Now, to the improvements needed. This hotel doesn’t have Bidet - which is really disappointing given the price range. The rooms are very old and dated and cabinets don’t open and close and the entryway to the room is congested & door is just too heavy. The dosa & coffee orders during breakfast were not arriving on time most of the days and we had to ask multiple times.it’s a shame given the excellent breakfast. I wish they have a foolproof system to ensure guests don’t have to ask multiple times. Also, during weekends there are events in the ballroom and this makes a mess to walk from rooms to lobby with too many cars and no easy way for guests to navigate.
於 2022 年 7 月住了 5 晚
Sandip Narang 於 2022年8月1日的回應
Dear Mr. Anand, Thank you for taking the time out to share your feedback with us. Do accept my most sincere apologies for the inconveniences caused. The experiences you have described are not characteristics of service the Taj strives to provide its patrons. Your feedback has been shared with the team and we will ensure that this matter is addressed and necessary actions have been taken to ensure such instances do not recur. We hope you will give us another opportunity to showcase our hospitality. My team and I look forward to the pleasure of welcoming you back soon. Kindest regards, Sandip Narang Hotel Manager Taj West End, Bengaluru

10/10 優異

Meenakshy (Placerville)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Safe for a woman travelling and all the staff were very amicable and helpful.
於 2022 年 6 月住了 2 晚
Sandip Narang 於 2022年7月8日的回應
Dear Ms. Meenakshy, Thank you for choosing to stay at the Taj West End. We are delighted to hear that you had a wonderful stay and are overwhelmed by your kind feedback. In our endeavour to drive the highest level of comfort, safety and services to our guests, we would assure you the best of Taj experience at all times. We immensely value your patronage, and look forward to your continued support. Kindest regards, Sandip Narang Hotel Manager Taj West End, Bengaluru

10/10 優異

Gurumoorthy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
A quiet place to cherish.
於 2022 年 6 月住了 2 晚
Sandip Narang 於 2022年7月1日的回應
Dear Mr. Gurumoorthy, Thank you for choosing to stay at Taj West End, Bengaluru and taking the time to share your experience with us. It was our pleasure to have you stay with us, and we are delighted to know that you had a comfortable stay and enjoyed our hospitality. I have shared your appreciation with the team for their personalized customer service as comments like yours are our ultimate reward. We look forward to welcoming you back soon. Kindest regards, Sandip Narang Hotel Manager Taj West End, Bengaluru

2/10 很差

anand

讚好:整潔度、職員與服務、設施服務和住宿狀況
Messed up the check in… took a very long time… too long
於 2022 年 4 月住了 1 晚
Somnath Mukherjee 於 2022年4月30日的回應
Dear Mr. Anand, We regret to hear of your less-than-satisfactory experience, and appreciate you bringing the issue to our attention. At Taj West End, we seek to welcome our esteemed guests with utmost respect and warmest hospitality. We hope you would give us another opportunity to create a more convivial experience. Best regards, Somnath Mukherjee Area Director - Karnataka & General Manager - Taj West End

10/10 優異

Ujwal

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Asked for extra care since it was my dad’s birthday and they went above and beyond to make it a great experience. Thanks for making his birthday a memorable one - will definitely be back many more times.
於 2022 年 3 月住了 1 晚
Somnath Mukherjee 於 2022年4月12日的回應
Dear Guest, We are delighted to hear that you had a lovely stay with us! At Taj West End, our team endeavors to go above and beyond to ensure you have a seamless experience. I have personally conveyed your kind sentiments to our team, and they are delighted to know that you appreciated their efforts. We look forward to having you over again! Kindest regards, Somnath Mukherjee Area Director – Karnataka & General Manager - Taj West End

2/10 很差

Kumbla Raghavendra

家人同遊
不滿:整潔度和職員與服務
Feedback on my Taj West End stay
Never expected Taj service to be so bad, extremely non friendly staff, very arrogant and the worst was while checkout when I was charged for some bills which I had already paid. If I had not checked the details, I would have ended up paying twice. This is after I had spent significantly on F&B both in room and in the restaurant. I think this will be the last time I will use a Taj property if I have a choice.
於 2021 年 12 月住了 1 晚
Somnath Mukherjee 於 2022年2月1日的回應
Dear Mr. Raghavendra, Greetings from Taj West End, Bengaluru! Thank you for taking out your valuable time and sharing your feedback. We are indeed grateful to have guests like you who offer us guidance and counsel. I would like to take this opportunity to personally apologize for the inconvenience caused. Would request you to give us another opportunity to prove that this experience is not the true indication of the standard we pride ourselves for. Request you to kindly share your contact number and a convenient time to connect with you personally. Looking forward to hearing from you, and welcoming you back to Taj West End soon. Kindest regards, Somnath Mukherjee Area Director - Karnataka & General Manager - Taj West End

6/10 一般

SESHAGIRI

家人同遊
讚好:職員與服務和客房舒適度
不滿:住宿狀況
於 2021 年 12 月住了 4 晚

8/10 不錯

Vinay

商務旅客
讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
Heritage property, nestled in the lap of nature. Lots of greenery; soothing environment The staff are incredibly professional and courteous, as is the case with most Taj Hotels across India. Quality of service is truly world class and the food is fabulous too The property however is quite old. Some of the rooms are rather dilapidated and don’t certainly don’t deserve to be categorised as 5 star or justify the prices being charged. Be careful whilst choosing the room to stay in. The club category rooms are in better condition.
於 2021 年 11 月住了 4 晚