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瑟維集團卡呂普索酒店的評價

3.5 out of 5
瑟維集團卡呂普索酒店
Avenida del Derramador, 4, Benidorm, Alicante

評價

9.0

卓越

10 分評分，優異；108 則評價中有 71 則" "
8 分評分，不錯；108 則評價中有 22 則" "
6 分評分，一般；108 則評價中有 9 則" "
4 分評分，欠佳；108 則評價中有 4 則" "
2 分評分，很差；108 則評價中有 2 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

9.0/10 

設施服務

9.0/10 

住宿狀況

9.2/10 

環保程度

評價

8/10 不錯

Alan

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Can not fault this hotel
於 2023 年 11 月住了 5 晚

8/10 不錯

David

讚好：整潔度和職員與服務
於 2023 年 9 月住了 3 晚

10/10 優異

María Mercedes

於 2023 年 8 月住了 1 晚

10/10 優異

Abdellah

於 2023 年 8 月住了 2 晚

8/10 不錯

ROBERT

讚好：整潔度、職員與服務、設施服務和住宿狀況
All good
於 2023 年 5 月住了 5 晚

10/10 優異

Craig

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 4 晚

8/10 不錯

guillermo Edo

家人同遊
讚好：整潔度、設施服務和住宿狀況
La limplieza del hotel , asi como sus instalaciones son perfectas aemas las mayoria son nuevas. En la piscina seria interesante prestar toallas pasra lo clientes, puesto que la mayotia debemos comprar toallas para poder estar en ella.
於 2023 年 4 月住了 2 晚

10/10 優異

Julie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 3 晚
Customer Service Department 於 2023年3月31日的回應
Dear julieThank you very much for your positive feedback about your stay in our hotel, we hope to see you soon on your next holiday,Kind regards, Customer Service Department.Hotel Servigroup Calypso

10/10 優異

Carol

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing
於 2022 年 12 月住了 14 晚

10/10 優異

Janette

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 10 晚

10/10 優異

Martin

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
the hotel was more of a base camp for me to explore the main strip of Benidorm and very well situated
於 2022 年 11 月住了 5 晚

10/10 優異

Matthew

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Always stay there great food and nice food
於 2022 年 11 月住了 5 晚

10/10 優異

NORMA

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Enjoyably happy holiday
於 2022 年 9 月住了 21 晚

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
Hotel very clean and food good plenty of sun loungers , helpful staff could not fault it , and the only small irritation was that the swipe cards to access the room , pool and lifts often simply did not work this many people became exasperated.
於 2022 年 9 月住了 14 晚
Customer Service 於 2022年10月21日的回應
Dear guest,It has been a great pleasure for us to have you here. We are proud to know that we were able to make your stay enjoyable and that our hotel reached your expectations.We look forward to welcoming you back in the near future.Kind regards,Customer Service Department.Hotel Servigroup Calypso.

10/10 優異

Simon

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 10 月住了 3 晚

10/10 優異

Claudia

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 8 月住了 7 晚

10/10 優異

Valerie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Superb!
於 2022 年 6 月住了 3 晚

8/10 不錯

Jane

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Hotel was in a great location, great service breakfast was brillianat. Rooms could do with updating
於 2022 年 6 月住了 4 晚

4/10 欠佳

Jamie

於 2022 年 5 月住了 3 晚

10/10 優異

sidney

於 2022 年 5 月住了 4 晚

10/10 優異

Alan

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Golf 2022
Hotel close to beach and strip , must say food was excellent and choices , quality best I have been to for a long while inclusive. Rooms comfortable , good shower
於 2022 年 4 月住了 4 晚

10/10 優異

Matthew

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great fun
於 2022 年 3 月住了 4 晚
Servigroup Hotels 於 2022年3月22日的回應
Dear Matthew, Thank you for the time you took publishing your comment on Expedia. It is a great pleasure to read that you have enjoyed your stay in our hotel. We hope to welcome you back in the near future. Kind regards, Customer Service Department. Hotel Servigroup Calypso

2/10 很差

真實旅客

於 2020 年 9 月住了 7 晚

10/10 優異

真實旅客

讚好：職員與服務、設施服務和住宿狀況
於 2019 年 11 月住了 4 晚

10/10 優異

真實旅客

於 2019 年 10 月住了 4 晚

2/10 很差

真實旅客

於 2019 年 9 月住了 8 晚
Cristina 於 2019年10月31日的回應
Buenos días, Lamentamos que su experiencia no haya sido como esperaba, nos podría indicar cómo podemos mejorar para futuras ocasiones, por favor. Su opinión nos ayuda a mejorar. un saludo,

10/10 優異

真實旅客

於 2019 年 9 月住了 7 晚

4/10 欠佳

真實旅客

不滿：職員與服務和住宿狀況
Tatty ..the property needs a good re-furb... balcony overlooking a corrugated roof that is littered with the remnants of previous tenants ( empty cans & bottles , old towels and much more ) the lounge “furniture” consists of large pieces of foam with throw overs that need a wash ..Curtains are over half a metre too long and trail the floor as well as hanging off the rail ..No service ..TV all in Spanish .. Lot of street noise ..
於 2019 年 9 月住了 4 晚
Customer Service Department H.Servigroup Calypso 於 2019年9月25日的回應
Dear Guest. Thank you for sharing your comments on Expedia. We are sorry to hear that the hotels ‘decoration was not to your liking and be assured that we will pass your comments to the management for future refurbishments. With reference to the television channels, we would like to inform you that we have more than 10 English channels in all rooms. Should you have mentioned this problem to our reception staff, they would have checked any possible error. Moreover, all this information is available for guests in the folder they have in the rooms. On the other hand, we would have appreciated that you had informed about your discomfort regarding the street noise, so that we could have offered you a room change to a quieter area. Once again, thank you for your feedback and please do not hesitate to contact us if you decide to visit us again in the future. Kind regards, Customer Service Department. Hotel Servigroup Calypso.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
me gusto el hotel y la ubicacion no me gusto la animacion
於 2019 年 8 月住了 10 晚
cristina 於 2019年10月31日的回應
Gracias por sus opiniones, estas nos ayudan a mejorar. Esperamos volverle a tener en un futuro. un saludo,

8/10 不錯

Kim

讚好：職員與服務、住宿狀況和客房舒適度
Excellent hotel x
Staff at the Calypso very helpful especially Elaine on reception and Rosa in the restaurant have stayed there the last 5 years going back next year x
於 2019 年 6 月住了 10 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Propreté excellente accueille très bien Nous revenons depuis plusieurs années car c’est ce qui nous convient
於 2019 年 5 月住了 14 晚

10/10 優異

真實旅客

家人同遊
讚好：職員與服務、設施服務和住宿狀況
The cards to get in and out didn’t work sometimes do hsd to go to reception 3times to change them
於 2019 年 4 月住了 8 晚

6/10 一般

真實旅客

讚好：整潔度和住宿狀況
Good hotel, but poor customer care
Booked 3 rooms, double with full board. 2 for elderly parents. Had problems with the hotel taking the payments before we even got there- passed blame to us saying card expired! Caused panic as less than 7 days to go and worried will lose the rooms. We had to make contact with credit card, who informed us it wasn't credit card but the hotel actually putting the numbers in wrong causing the payments to be refused??!! Then having to phone hotel to resolve, to be advised by a male member of staff who didn't speak good English, "maybe you have no money" my husband nearly fell off his chair!!!!! Lol. All very much uncalled for, as the card went through the next day!!! Rather poor show. When arrived, took forever to check in with all the messing about sign this, sign that- around 12 pages, but already paid for! Took 30mins! Asked a room on a high floor, with double bed- at least for my husband and myself, placed in a small room with single beds, on the 2nd floor!!!! Asked to move when checked in and was advised no!! Was rather surprised that the room was on the side of the hotel with view of next doors hotel-was there for 8 nights, yet lots of other people arrived afterwards for short Easter break and got pool rooms!!! Couldn't fault the hotel staff in restaurant, lady on front door was lovely and attentive as were some of the others. The food was excellent and surprisingly hot on each service, also great selection and change each evening- very pleased.
於 2019 年 4 月住了 8 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度和職員與服務
The best hotel around friendly,ideally located.food good standards have remained the highest standard in all the times ive stayed there.
於 2019 年 2 月住了 5 晚

10/10 優異

Celia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 2 晚

10/10 優異

Duncan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
My stay
Fantastic stay at this hotel in the right location spotless and friendly
於 2018 年 11 月住了 7 晚

10/10 優異

Michael (Cumbria)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 7 晚

10/10 優異

carole (uk)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
very well run hotel and clean
the hotel staff were happy and always spoke to you on passing, we wanted to change rooms and it was attended to sraight away, with no fuss, we would definately stay there again, and recommend to others.
於 2018 年 5 月住了 7 晚

8/10 不錯

Bridget

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
We had a relaxing week hotel was well located food good good selections of tv

10/10 優異

Edgardo (Concepción)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Playa
Excelente hotel acorde al lugar, de playa y relajo con comida bastante buena

10/10 優異

maurice (fortuna spain)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
could not fault the hotel, great food, clean, friendly staff, would book again soon.

10/10 優異

JOAN (Liverpool)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fab calypso
Fantastic holiday we always go back when the calypso is available I never want to stay anywhere else the food is the best anyway overall we think it's the best and we have been in a lot of hotels in Benidorm and I mean a lot but most of all it's a servigroup And with them you can't go wrong

8/10 不錯

alivia (lm)

讚好：整潔度、職員與服務和住宿狀況
Hotel bien situado comida muy buena limpieza excel
Lo recomiendo he estado muy a gusto pero camas incomodas

10/10 優異

Carol (tynemouth)

讚好：整潔度、職員與服務和住宿狀況
happy stay
very pleased with the hotel.quite.

10/10 優異

samuel (north wales)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
perfect hotel
it was our first time at this hotel and from arrival to departure everything was perfect nothing was too much trouble for any of the staff who went out of their way to help and all spoke good english ivan and amanda on reception also made us feel welcome only downside was the veiw from our bedroom(215) it over looked equipment outside would we stay again? the answer YES no hesistation

8/10 不錯

stephen (Whalley)

讚好：職員與服務和住宿狀況
I go back again
A lovely stay with fantastic service at the hotel calypso just every thing you want from a holiday very pleased.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
BEST HOTEL IN BENIDORM
I HAD AN ABSOLUTELY FABULOUS THREE WEEKS AT THE CALYPSO AND MET OLD FRIENDS AND MADE NEW ONES. I HAVE ALREADY BOOKED FOR ONE MONTH NEXT YEAR

10/10 優異

Joseph

讚好：職員與服務

8/10 不錯

Allan (Rødekro, Danmark)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Dejligt ophold på hotel Calypso i november.
Skønt ophold på et dejligt hotel med meget central beliggenhed. Vi havde fuldpension, som for så vidt var udemærket, men vi manglede et lidt større udvalg af frugt og salat.

6/10 一般

真實旅客

讚好：整潔度
Hotel correcto
La habitación es algo pequeña, pero destaca la limpieza de todo el hotel. El bufet es correcto, a mencionar el desayuno. La ubicación es muy buena,pero no hay grandes vistas.