York Beningbrough Hall and Garden Hotels

"Very welcoming staff, situated in perfect position for visit York city"

"Absolutely beautiful hotel. But short staffed. So had to wait around waiting for staff all the time "

"Absolutely amazing stay!! Cant wait to book again!"

"We had a pleasant stay overall. The house was clean and tidy, with a good heating system that kept the place comfortable. The kitchen was well equipped with enough utensils for cooking, which was very convenient. We also really enjoyed the Jacuzzi during our stay. The only feedback we would mention is that it was sometimes difficult to reach the host when needed. Additionally, the shower in the bathroom did not have enough water pressure. Aside from these points, we had a nice stay and appreciated the comfort of the house."

"Good place to say if in York "

"Standard of Housekeeping cleanliness in bathrooms well below par. Handling of complaints abysmal. Your duty manager appears to believe that because the rooms are ‘old’ customers should accept mould, scaling & improperly cleaned toilet. They did change rooms, 2nd room frankly not much improved with similar issues plus someone else’s hair on the shower wall. I asked the receptionist for compensation, refund of 1st night should have been offered as they couldn’t move my room - or clean it to an acceptable standard, and a 2nd free night as compensation for that & for the room key not working. She told me that they can’t do refunds as I booked online. She did offer me a free breakfast, which I didn’t want & which was not anppropriate compensation for the state of the bathroom. I asked her to refer my complaint to Hotel Manager. They did not acknowledge or do anything about it. Whether she couldn’t be bothered to flag my complaint or the Manager couldn’t be bothered to address it I don’t know. Neither is acceptable. Appalling service. Asked for compensation"

"The kitchen was very clean and well equipped with everything we needed"

"Beautiful cottage, family friendly. "

"Brilliant place to stay, plenty to do in the home and lots of space for large groups to sit together. Host communicated well and provided clear check in instructions. Would definitely recommend. "