Benjamin Franklin Bridge Hotels

"Orbitz is the worst. They have screwed up their last reservation for me. And Windsor Suites have earned my business for ANY trip I ever have to take to Philadelphia in the future. My plans changed and Orbitz wanted to charge me in excess of $200 to cancel my $145 hotel room. Through the Orbitz portal I sent a "direct message" to The Windsor Suites that I would be a day late. Orbitz does NOT forward messages on to the hotel I learned. I was cancelled as a no-show. The Windsor Suites staff recognized my predicament, and even though my room reservation had been cancelled, and the only room avaiable was a suite that was 3x the rack rate of the room I reserved, they moved me into the more expensive room -- and at a LOWER rate than what Orbitz had quoted for a standard suite. The room was roomy, clean, well stocked, quiet, and comfortable. This was Orbitz's last chance as I have had multiple reservation problems over the years. In the future, I will use them to search for a hotel and rate, but ALWAYS call the property directly."

"Usually don’t have an issue with this, but at the time staff was picking. Made it loud and difficult coming out of the building while picking up the leave we found someone else’s underwear behind our towels."

"Centric."

"The room was clean, and the staff was professional. Great location! We were able to walk to quite a few landmarks and museums. However, the bathroom lacked space to put items like a curling iron and needed towel bars. There was a hook on the back of the bathroom door, but that was hard to reach from the shower."

"Very nice room that was clean and comfortable. I would stay there again!"

"Bathroom"

"I had a terrific time though it could’ve been better if they had room service and streaming networks "

"perfect location, wish the roof top was open on Monday Tuesday"

"My room had a strange smell and you can visibly see the rust in the tub, on the sink, on the mirror, etc. Very outdated from the colors to the furniture. Overall wouldn’t stay there again."