接待處

柏林阿克塞爾二號酒店 - 只招待成人入住的評價

4 out of 5

評價

8.4

很好

10 分評分,優異;857 則評價中有 367 則" "
8 分評分,不錯;857 則評價中有 322 則" "
6 分評分,一般;857 則評價中有 103 則" "
4 分評分,欠佳;857 則評價中有 42 則" "
2 分評分,很差;857 則評價中有 23 則" "

9.0/10 

整潔度

8.4/10 

職員與服務

8.2/10 

設施服務

8.8/10 

住宿狀況

8.0/10 

環保程度

評價

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 2 晚
Oliver Böhme / Hotel Manager 於 2019年8月16日的回應
Thank you for your recent stay. We hope to see you soon. Best regards

6/10 一般

真實旅客

讚好:整潔度和職員與服務
WiFi is awful but clealady is good .
於 2019 年 6 月住了 3 晚
Oliver Böhme / Hotel Manager 於 2019年6月27日的回應
Thank you so much for your review. It was nice to have you as guest. I will check with my IT Department what happend. in general we have good connection with WIFI. Best regards

8/10 不錯

真實旅客

讚好:整潔度、住宿狀況和客房舒適度
於 2017 年 11 月住了 5 晚
Dear Guest, First of all, I would like to thank you for staying with us during your visit in Berlin Also thank you for your opinion and for sharing it with all travelers. Your opinion is very helpful for us and we really appreciate you take part of your time and give us your point of view. We hope to see you very soon, Marisol Cifuentes A Hotel Manager TWO Hotel Berlin by Axel

8/10 不錯

Tzu Sheng

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 9 月住了 1 晚
Dear Guest, Thank you so much for staying with us and for your opinion. It´s very helpful for us. We strive to make your stay as pleasant as possible. We provide maximum efficiency in your individual care regarding both quality of our services and accommodation aspects. Hope to see you back here or in any of our Axel Hotels. Kind Regards, Marisol Cifuentes A Hotel Manager TWO Hotel Berlin by Axel

10/10 優異

ranjeeth kumar

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚

2/10 很差

Ashraf

不滿:整潔度、職員與服務和住宿狀況
I had one of the worst hotel experiences I've ever. Stayed from Friday - Monday. Here is what happened: Check-in. was told I could use the spa whilst waiting for the room, soa is downstairs. I went downstairs found the spa but realised I needed a card to access it so back up again to ask for a card which should have been given. Down again but couldn't find the changing rooms. Up asking fir direction. Down again and still couldn't find it so back up pleading to the staff to come and show ne but they refused. Down again and found the changing room but realised i needed money for the lockers. Up again to get money (again something that they should have mentioned). Down again to realise towels should be oicked uo at reception. Back up again to ask fir towels. 5 times up and down all of which a professional staff could have helped me easily avoid. Room on 6th floor. Only one working elevator for the entire hotel that fits 2 people maximum Air conditioning broken in the room so it was 24 degrees in the room constantly even though it was not summer. Very little sleep at night Noisy, I could hear the restaurants closing up, moving bags of glass bottles and so on Telephone in the room was broken I could not call reception or room service - not fun when only one working elevator for the entire hotel that only fits 2 people When complained about the above issues with the room i was told to take the stairs and sleep naked. I complained to expedia since hotel did nothing but expedia did n
於 2024 年 3 月住了 3 晚
Nereida Rodríguez 於 2024年4月12日的回應
Dear Ashraf,Thanks a lot for sharing your comments about your stay with us.Your opinion is very helpful to us as it makes as improve our quality and services every day.We would like to apologize if something was not of your liking. Two Axel hotel Berlin put a 24hours reception at the disposal of our guests so any request or query can be made at any time guest feels like. We have taken note of your comments and have passed them to the right departments, so we can improve, even more, our services. Kind regardsNereida R.

10/10 優異

Danny (Great Yarmouth)

多人同遊
讚好:整潔度、職員與服務和設施服務
Amazing and a cheeky upgrade.
於 2024 年 2 月住了 4 晚
Nereida Rodríguez 於 2024年4月12日的回應
Dear Guest,We greatly appreciate the magnificent reviews and the confidence you have placed in us as.We always try to offer the best service and quality to our guests and we are delighted that you value our efforts; please we invite you to repeat your trip and be part of Axel hotels.Hope to see you soon.Kind Regards,Nereida R.

10/10 優異

Daniel (Watton)

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean hotel, large room, staff helped where they could. Rooms are modern, tube stop just outside, 25 min walk to Zoologister garden
於 2024 年 2 月住了 4 晚
Nereida R. 於 2024年2月22日的回應
Dear Daniel, We greatly appreciate the magnificent reviews and the confidence you have placed in us. Also thank you for your comments which help us to improve more. We always try to offer the best service and quality to our guests, and we are delighted that you value our efforts; please, we invite you to repeat your trip and be part of Axel hotels. Bob really appreciates your comments. Hope to see you soon! Kind Regards, Nereida Rodriguez Front Office Manager

6/10 一般

Michele

伴侶同遊, 商務旅客
讚好:職員與服務
Sehr gute Erreichbarkeit, U Bahn ist direkt vor der Tür. Zimmer doch recht klein. Sauberkeit könnte genauer genommen werden. 150€ Pfand, obwohl beim check out noch nicht einmal kontrolliert wurde, ob die Minibar benutzt wurde. Recht hellhöriges Gebäude. Dennoch , für eine Nacht vollkommen okay.
於 2024 年 1 月住了 1 晚
Nereida R 於 2024年2月22日的回應
Dear Michele, We greatly appreciate the reviews and the confidence you have placed in us. Also thank you for your comments which help us to improve more. We always try to offer the best service and quality to our guests, and we are delighted that you value our efforts; please, we invite you to repeat your trip and be part of Axel hotels. Bob really appreciates your comments. Hope to see you soon! Kind Regards, Nereida Rodriguez Front Office Manager

2/10 很差

Matthias

讚好:整潔度
Laute Musik aus Rezeption und Empfang schallte ins Zimmer ;( Die 3 Liegen im Spa Bereich sind zu wenig ;( Preis / Leistung passt nicht!
於 2023 年 12 月住了 1 晚
Nereida Rodríguez 於 2024年1月9日的回應
Dear Matthias, Thank you very much for staying with us and for taking your time to rate us. Your feedback is very important as it help us offer our guests the best quality and personalized service. Nothing is more important for us than the well-being of our customers. Please, we invite you to visit us in the short future or to be part of any of our Axel Hotels. Best regards, Nereida Rodriguez Front Office Manager

4/10 欠佳

Marcel

伴侶同遊
不滿:整潔度和住宿狀況
於 2023 年 12 月住了 4 晚
Nereida Rodríguez 於 2024年1月9日的回應
Dear Marcel, Thank you very much for staying with us and for taking your time to rate us. Your feedback is very important as it help us offer our guests the best quality and personalized service. Nothing is more important for us than the well-being of our customers. Please, we invite you to visit us in the short future or to be part of any of our Axel Hotels. Best regards, Nereida Rodriguez Front Office Manager

10/10 優異

ROBERT

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚
Nereida Rodríguez 於 2024年1月9日的回應
Dear Robert,Thank you very much for staying with us and for taking your time to rate us. Your feedback is very important as it help us offer our guests the best quality and personalized service. Nothing is more important for us than the well-being of our customers. Please, we invite you to visit us in the short future or to be part of any of our Axel Hotels. Best regards, Nereida Rodriguez Front Office Manager

8/10 不錯

FABRICE (HAUBOURDIN)

讚好:整潔度
於 2023 年 12 月住了 4 晚
Nereida Rodríguez 於 2024年1月9日的回應
Dear Fabrice, Thank you very much for staying with us and for taking your time to rate us. Your feedback is very important as it help us offer our guests the best quality and personalized service. Nothing is more important for us than the well-being of our customers. Please, we invite you to visit us in the short future or to be part of any of our Axel Hotels. Best regards, Nereida Rodriguez Front Office Manager

10/10 優異

Zachary

讚好:整潔度、職員與服務、設施服務和住宿狀況
Overall great experience, the spa features were an added bonus. Rooms were good size with amenities and enough space for clothes. Staff was very friendly.
於 2023 年 10 月住了 2 晚
Nereida Rodriguez 於 2023年11月14日的回應
Dear Zachary, We greatly appreciate the magnificent reviews and the confidence you have placed in us. Also thank you for your comments which help us to improve more. We always try to offer the best service and quality to our guests and we are delighted that you value our efforts; please we invite you to repeat your trip and be part of Axel hotels. Hope to see you soon. Kind Regards, Nereida Rodriguez Front Office Manager

10/10 優異

Markus

讚好:整潔度、職員與服務和住宿狀況
Nereida Rodríguez 於 2023年11月8日的回應
Dear Markus, Thanks for the nice feedback and the confidence you have placed in us. We always try to offer the best service and quality to our guests and we are delighted that you value our efforts; please we invite you to repeat your trip and be part of Axel hotels. Hope to see you soon. Kind Regards, Nereida Rodriguez Front Office Manager

10/10 優異

Michael

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Awesome Gay Hotel
This hotel was great easy to get to from the airport, Its close to the subway so you can get anywhere you need to. Thanks to Bob at the front desk for being so helpful and great
於 2023 年 10 月住了 4 晚
Nereida Rodriguez 於 2023年11月7日的回應
Dear Michael, We greatly appreciate the magnificent reviews and the confidence you have placed in us. Also thank you for your comments which help us to improve more. We always try to offer the best service and quality to our guests and we are delighted that you value our efforts; please we invite you to repeat your trip and be part of Axel hotels. Hope to see you soon. Kind Regards, Nereida Rodriguez Front Office Manager

10/10 優異

Dirk

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 4 晚
Nereida Rodriguez 於 2023年11月7日的回應
Dear Dirk We greatly appreciate the magnificent reviews and the confidence you have placed in us. We always try to offer the best service and quality to our guests and we are delighted that you value our efforts; please we invite you to repeat your trip and be part of Axel hotels. Hope to see you soon. Kind Regards, Nereida Rodriguez Front Office Manager

10/10 優異

Ricardo Anton

於 2023 年 10 月住了 1 晚
Nereida Rodríguez 於 2023年10月12日的回應
Dear Ricardo, Thank you very much for staying with us and for taking part of your time in valuing us. Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers. Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels. Best regards, Nereida Rodriguez Front Office Manager

10/10 優異

gerard

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Super hotel
於 2023 年 9 月住了 5 晚
Nereida Rodríguez 於 2023年10月3日的回應
Dear Gerard, Thank you very much for staying with us and for taking part of your time in valuing us. Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers. Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels. Best regards, Nereida Rodriguez Front Office Manager

10/10 優異

Angel

於 2023 年 9 月住了 3 晚
Nereida Rodríguez 於 2023年10月26日的回應
Dear Angel Thank you very much for staying with us and for taking part of your time in valuing us. Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers. Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels. Best regards, Nereida Rodriguez Front Office Manager

8/10 不錯

Yuen

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice area, good traffic, clean room and public area, and helpful hotel staff
於 2023 年 9 月住了 3 晚
Nereida Rodríguez 於 2023年9月28日的回應
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 優異

Martin

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 4 晚
Nereida Rodríguez 於 2023年9月28日的回應
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 不錯

Faith

讚好:整潔度、職員與服務和住宿狀況
Room was very small but it really worked
於 2023 年 9 月住了 1 晚
Nereida Rodríguez 於 2023年9月28日的回應
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 一般

Marcel

於 2023 年 9 月住了 2 晚
Nereida Rodríguez 於 2023年10月12日的回應
Dear Marcel, Thank you very much for staying with us and for taking part of your time in valuing us. Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers. Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels. Best regards, Nereida Rodriguez Front Office Manager

10/10 優異

Maria

於 2023 年 9 月住了 4 晚
Nereida 於 2023年9月21日的回應
Dear Maria, Thanks for the nice reviews and the confidence you have placed in us. We always try to offer the best service and quality to our guests and we are delighted that you value our efforts; please we invite you to repeat your trip and be part of Axel hotels. Hope to see you soon. Kind Regards, Nereida Rodriguez Front Office Manager

8/10 不錯

LYNN

讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly and comfortable accomodation
於 2023 年 9 月住了 9 晚
Nereida Rodríguez 於 2023年9月15日的回應
Dear Lynn Thanks for the nice reviews and the confidence you have placed in us. We always try to offer the best service and quality to our guests and we are delighted that you value our efforts; please we invite you to repeat your trip and be part of Axel hotels. Hope to see you soon. Kind Regards, Nereida Rodriguez Front Office Manager

10/10 優異

Kenny

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was amazing we stayed for 5 nights. Bob was amazing he checked us in and gave us advice on bars in the area and things to do. Thanks Bob from the two Bahamian guys.
於 2023 年 8 月住了 5 晚
Nereida Rodríguez 於 2023年9月7日的回應
Dear Kenny,Thank you very much for staying with us and for taking part of your time in valuing us.Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers.Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels.Best regards,

10/10 優異

Monika Harumi

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 3 晚
Nereida Rodríguez 於 2023年9月7日的回應
Dear Monika,Thank you very much for staying with us and for taking part of your time in valuing us.Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers.Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels.Best regards,

6/10 一般

Pichamon (Upplands Väsby)

讚好:職員與服務
Far away rrom everything, room is a bit run down and kinda stuck in 2000. Not worth the money.
於 2023 年 8 月住了 6 晚
Nereida Rodríguez 於 2023年8月29日的回應
Dear Pichamon,Thank you so much for staying with us and for your opinion. Its very helpful for us. We strive to make your stay as pleasant as possible. We provide maximum efficiency in your individual care regarding both quality of our services and accommodation aspects.Hope to see you back here or in any of our Axel Hotels.Kind Regards,Nereida RodriguezFront Office Manager

10/10 優異

GIANNI

讚好:整潔度、職員與服務和住宿狀況
L’unico appunto che posso fare, è sulla colazione che si può migliorare
於 2023 年 8 月住了 4 晚
Nereida Rodríguez 於 2023年8月29日的回應
Dear GianniThank you so much for staying with us and for your opinion. Its very helpful for us. We strive to make your stay as pleasant as possible. We provide maximum efficiency in your individual care regarding both quality of our services and accommodation aspects.Hope to see you back here or in any of our Axel Hotels.Kind Regards,Nereida RodriguezFront Office Manager

8/10 不錯

Walter und Silke

於 2023 年 8 月住了 3 晚
Nereida Rodríguez 於 2023年9月7日的回應
Dear Walter und Sike,Thank you very much for staying with us and for taking part of your time in valuing us.Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers.Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels.Best regards,

8/10 不錯

Marko

讚好:整潔度、職員與服務和住宿狀況
Room was clean and just that what I booked.
於 2023 年 8 月住了 7 晚
Nereida Rodríguez 於 2023年8月17日的回應
Dear Marko, Thank you very much for staying with us and for taking part of your time in valuing us. Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers. Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels. Best regards, Nereida Rodriguez Front Office Manager

10/10 優異

Greg

讚好:整潔度、職員與服務、設施服務和住宿狀況
Super friendly staff! Great option when you want gay/Hetero friendly option in Berlin
於 2023 年 8 月住了 3 晚
Nereida Rodríguez 於 2023年9月14日的回應
Dear Greg, Thank you very much for staying with us and for taking part of your time in valuing us. Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers. Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels. Best regards, Nereida Rodriguez Front Office Manager

2/10 很差

Fatma

於 2023 年 7 月住了 2 晚
Nereida Rodríguez 於 2023年8月4日的回應
Dear guest,Thank you very much for staying with us and for taking part of your time in valuing us.Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers.Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels.Best regards,Nereida RodriguezFront Office Manager

10/10 優異

Darko

讚好:設施服務
Super
於 2023 年 7 月住了 2 晚
Nereida Rodríguez 於 2023年8月4日的回應
Dear Darko,Thank you very much for staying with us and for taking part of your time in valuing us.Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers.Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels.Best regards,Nereida RodriguezFront Office Manager

8/10 不錯

DANIA

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 4 晚
Nereida Rodríguez 於 2023年8月4日的回應
Dear Dania,Thank you very much for staying with us and for taking part of your time in valuing us.Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers.Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels.Best regards,Nereida RodriguezFront Office Manager

6/10 一般

Mario

讚好:設施服務
Frühstück war etwas dürftig, könnte Besser sein... Obst, Wurst Kaffee und Rührei waren ständig leer...
於 2023 年 7 月住了 1 晚
Nereida Rodríguez 於 2023年8月4日的回應
Dear Mario,Thank you very much for staying with us and for taking part of your time in valuing us.Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers.Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels.Best regards,Nereida RodriguezFront Office Manager

8/10 不錯

Karin

讚好:職員與服務和住宿狀況
Das einzige was nicht so gut war, das wir das "Rollstuhl" Zimmer hatten. Es fehlte uns ein Stuhl und ein Tisch. Das Bad war zu gross...
於 2023 年 7 月住了 3 晚
Nereida Rodríguez 於 2023年8月4日的回應
Dear Karin,Thank you very much for staying with us and for taking part of your time in valuing us.Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers.Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels.Best regards,Nereida RodriguezFront Office Manager

6/10 一般

Rodolfo

商務旅客
讚好:整潔度和職員與服務
Sehr freundliche 24h Rezeption. Habe ein gratis Upgrade auf eine junior suite bekommen. Schönes Zimmer. Negativ: Steckdosen funktionierten nicht, die Klimaanlage funktionierte nicht richtig und brauchte mehrere Stunden um das Zimmer abzukühlen.
於 2023 年 7 月住了 1 晚
Nereida Rodríguez 於 2023年7月13日的回應
Dear Rodolfo,Thank you very much for staying with us and for taking part of your time in valuing us.Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers.Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels.Best regards,Nereida RodríguezFront Office Manager

10/10 優異

Eva

讚好:整潔度、職員與服務和住宿狀況
Jederzeit wieder
於 2023 年 7 月住了 1 晚
Nereida Rodríguez 於 2023年7月13日的回應
Dear Eva,Thank you very much for staying with us and for taking part of your time in valuing us.Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers.Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels.Best regards,Nereida RodríguezFront Office Manager

8/10 不錯

AYSE TUBA

於 2023 年 7 月住了 2 晚
Nereida Rodríguez 於 2023年7月13日的回應
Dear Guest,Thank you very much for staying with us and for taking part of your time in valuing us.Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers.Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels.Best regards,Nereida RodríguezFront Office Manager

10/10 優異

Thomas F

讚好:整潔度、職員與服務和住宿狀況
There is nothing that I did not like. I will stay here again the next time I am in Berlin. What I liked most is that everyone who works there was friendly and approachable
於 2023 年 6 月住了 7 晚
Nereida Rodríguez 於 2023年7月13日的回應
Dear Thomas,Thank you very much for staying with us and for taking part of your time in valuing us.Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers.Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels.Best regards,Nereida RodríguezFront Office Manager

4/10 欠佳

Samed

於 2023 年 6 月住了 3 晚
Iván Rivero 於 2023年7月6日的回應
Dear Samed, first of all, thank you very much for your stay and for your comments, as they help us to improve our quality and service. We are very sorry that your visit was not what you expected, we are in a time of improvement and hope that you can give us another chance in the future and offer you a better quality and service. Again I apologize on behalf of the whole Axel Hotel Berlin team. Best regards, Iván Rivero

4/10 欠佳

Henric

不滿:職員與服務
Staff is horrible. They take money for drinks from the mini bar and charge it extra from your credit card.
於 2023 年 6 月住了 2 晚
Iván Rivero 於 2023年7月5日的回應
Dear Henric, Thank you very much for your review on behalf of the whole Axel Hotel Two Berlin team. Your feedback is very important to us as it helps us to improve and provide you with an experience based on service excellence. The other hand, We are sorry to hear that you found the breakfast to be limited, we will pass this on to our colleagues to try to improve the service. I hope you will give us the opportunity to visit us again and offer you a better stay. Best regards, Iván Rivero Axel Hotel Two Berlin

10/10 優異

Mikhail

家人同遊
讚好:整潔度、職員與服務和住宿狀況
The hotel is conveniently located, great friendly staff, good service and clean rooms.
於 2023 年 6 月住了 5 晚
Iván Rivero 於 2023年7月3日的回應
Dear MikhailThank you very much for your wonderful review on behalf of the whole Axel Hotel Two Berlin. Your opinion is very important to us, as it helps us to always improve the experience we give to our guests and give you an experience based on service excellence.We are very happy to read that you had a great experience and that everything was to your liking. As you say, Axel Hotel Madrid is located in the heart of Berlin, so it is perfect to visit our wonderful city and at the same time enjoy all the services we offer.We hope to see you soon in Berlin and that you can continue to enjoy this incredible feeling and culture.Best regards,Ivan RiveroFront Office Manager

8/10 不錯

Christian

於 2023 年 6 月住了 4 晚
Iván Rivero 於 2023年7月3日的回應
Dear Christian,first of all, thank you on behalf of the whole team for your feedback, as it helps us to improve in order to give you a better experience and improve our service, always based on excellence.The whole team of Axel Hotel Two Berlin is always at your disposal in order to offer you a unique service, always offering a series of activities so that you can enjoy the experience of visiting Berlin and our hotel to the maximum.We hope to welcome you back to Berlin and that you will give us another chance to have a great experience.Best regards,Iván RiveroFront Office Manager

8/10 不錯

Mikael

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Bra hotell, bra rum, lysande skön säng. AC:n ok men inte 100% effektiv. Digitalboxen till tv:n funkade inte.
於 2023 年 6 月住了 2 晚
Iván Rivero 於 2023年7月3日的回應
Dear Mikael,first of all, thank you on behalf of the whole team for your comment, as it helps us to improve in order to give you a better experience and improve our service, always based on excellence.The whole team of Axel Hotel Two Berlin is always at your disposal in order to offer you a unique service.We are really happy to know that everything was to your liking.The other hand, we are going to take note about the safe to solve it.We hope to welcome you back to Berlin and that you will give us another chance to have a great experience.Best regards,Iván RiveroFront Office Manager

4/10 欠佳

Ricardo

多人同遊
讚好:整潔度和住宿狀況
不滿:職員與服務
The room was nice, plenty of windows with lots of light. No king bed, 2 beds together The service at the hotel is very below par. There was a strict check in at 3pm. I arrived at 1pm but wasn't allowed to check in. Not a problem, but I have been to many hotels and they allow you to check in if the room is ready. You are able to leave your suitcase at reception which was handy. Even two days after check out. SERVICE, I contacted the hotel before I arrived as the credit card co I booked with was shutting down. They weren't particularly helpful & said there were too busy to check if everything was ok. I followed up with an email to address the issue, they ignored it. I then received an email from them saying to check in ahead to save time, this link didn't work, I also contacted them again via email. Once again ignored it. I recently stayed at another hotel & soon as I arrived there was a warm welcome. I was asked if I had been to the place before and was given a tour book with lots of different things to see as well as hotel discounts if booked with them. A very different service approach. The iron, there are no irons in the room, I called to ask for one, they said its with someone else, not a problem. I asked if they could let me know when its available. They initially said no, I should call them. The desk isn't always manned, I said well I would appreciate if you can let me know. They did call, told me to collect as he is the only one at the desk. €30 hold for one.
於 2023 年 6 月住了 3 晚
Oliver Böhme/ Hotel Manager 於 2023年6月22日的回應
Hello and thank you for your recent stay. I m sorry that we didnt met your expectation in terms of Quality and Service .I will take this review to the next staff meeting to talk about.Again i m sorry for the experience.Best regards

8/10 不錯

Thomas Markus

於 2023 年 6 月住了 9 晚
Nereida Rodríguez 於 2023年7月13日的回應
Dear Thomas Markus,Thank you very much for staying with us and for taking part of your time in valuing us.Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers.Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels.Best regards,Nereida RodríguezFront Office Manager

8/10 不錯

Khaled M (Cambridge)

於 2023 年 6 月住了 1 晚
Nereida Rodríguez 於 2023年7月13日的回應
Dear Guest,Thank you very much for staying with us and for taking part of your time in valuing us.Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers.Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels.Best regards,Nereida RodríguezFront Office Manager