This review comes from a hotel.com gold rewards member. As long as its available i do expect perks to be offered upon checkin, and i generally target hotels which participatein gold rewards.
However when checking into this hotel i asked for an upgrade and i was offered availible rooms but with a price, when i pointed out hotels.com booking the room upgrades suddenly became 'unavailable'.
My booking also came with free late checkout if available, when i asked i was told this only got me 1 extra hour... i had to pay €60 for an extra 4 hours.
This is poor service. However the rooms were good standard and clean