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貝塞斯達萬豪酒店的評價

3.5 out of 5
貝塞斯達萬豪酒店
5151 Pooks Hill Rd, Bethesda, MD

評價

8.8

優異

10 分評分，優異；1000 則評價中有 580 則" "
8 分評分，不錯；1000 則評價中有 276 則" "
6 分評分，一般；1000 則評價中有 82 則" "
4 分評分，欠佳；1000 則評價中有 38 則" "
2 分評分，很差；1000 則評價中有 24 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.6/10 

設施服務

9.0/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
前台交接有问题。晚上没解决的问题，早上问，前台已经换了，所以问题还是问题。

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

2/10 很差

Claudia

伴侶同遊
不滿：整潔度和住宿狀況
Unfortunately our experience was not what my husband and I expected from Marriot , our room was not cleaned at all, with food stains on several walls, floors, carpet,bed backrest, nightstand, and bathroom door also. It seemed like former guests had some kind of party and cleaning crew did a poor job , seemed they only changed the bedsheets. Front desk sent a cleaning crew to our room at 11pm , Jared was very helpful and apologized. But definitely it was unpleasant experience. Will share pictures with management. We asked for another room, but it was not possible. On a good note, the food at restaurant was good, and staff were friendly.
於 2024 年 5 月住了 1 晚
Executive Admin Assistant 於 2024年5月15日的回應
Claudia,I'm sorry to hear about your disappointing experience at the Marriott. It sounds like the cleanliness standards fell far below what you expected, and I can understand how frustrating that must have been. It's good to hear that Jared was helpful and apologetic.Sharing your concerns and pictures with the management is a wise step. It helps them understand the severity of the issue and hopefully take steps to prevent similar occurrences in the future.It's great that you found some positives in the food and the friendly staff at the restaurant, but I can imagine that it didn't fully compensate for the inconvenience caused by the room situation. If you haven't already, you might consider reaching out to Marriott's customer service to express your concerns directly to them. They might be able to offer some form of compensation or assistance as a gesture of goodwill

10/10 優異

Candida

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was spacious and clean.
於 2024 年 5 月住了 4 晚
Executive Admin Assistant 於 2024年5月15日的回應
We thank you for your feedback during your stay.

8/10 不錯

Nia

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked the hotel gym and the restaurant. No real complaints.
於 2024 年 5 月住了 2 晚
Executive Admin Assistant 於 2024年5月13日的回應
Thank you so much for your feedback.

10/10 優異

Katy

讚好：整潔度、職員與服務和住宿狀況
Visitor pay to much in parking for 10 minutes, you should have 30 minutes of courtesy.
於 2024 年 5 月住了 3 晚
Executive Adin Assistant 於 2024年5月13日的回應
We thank you for your feedback.

6/10 一般

Valeria R (Ellicott City Md)

讚好：整潔度和職員與服務
Hotel ok and. Close to nih. Very expensive for the hotel quality
於 2024 年 5 月住了 1 晚
Executive Admin Assistant 於 2024年5月10日的回應
We thank you for your feedback.

10/10 優異

Katherine (TAKOMA PARK)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Quiet & Comfortable
於 2024 年 5 月住了 1 晚
Executive Admin Assistant 於 2024年5月9日的回應
We thank you for your feedback!

10/10 優異

Claire

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location for our plans. Staff very helpful. Comfortable bed, good shower!
於 2024 年 4 月住了 1 晚
Executive Admin Assistant 於 2024年5月1日的回應
We thank you for your feedback!

10/10 優異

Rosemarie (summit)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Good hotel
於 2024 年 4 月住了 1 晚
Executive Admin Assistant 於 2024年4月26日的回應
We thank you for your feedback.

10/10 優異

Julie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Executive Assistant Admin 於 2024年4月23日的回應
We thank you so much for your feedback.

10/10 優異

Armando

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful place to stay.
於 2024 年 4 月住了 1 晚
Executive Admin Assistant 於 2024年4月22日的回應
We thank you for your feedback!

10/10 優異

Yadira

讚好：整潔度、職員與服務和住宿狀況
Excellent , We liked the breakfays included
於 2024 年 3 月住了 1 晚
Executive Admin Assistant 於 2024年4月9日的回應
We thank you so much for your feedback.

8/10 不錯

Susan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was great except that the hot water was intermittently cold in our bathroom.
於 2024 年 3 月住了 2 晚
Executive Admin Assistant 於 2024年4月1日的回應
Thank you for your feedback, and I'm glad to hear that overall, your experience at our hotel was positive. However, I apologize for the inconvenience you experienced with the intermittently cold hot water in your bathroom. Ensuring a comfortable and enjoyable stay for our guests is our top priority, and I understand how frustrating it can be to encounter issues with essential amenities like hot water.

8/10 不錯

Brenda

商務旅客
讚好：整潔度和職員與服務
Great Hotel!!
於 2024 年 3 月住了 2 晚
Executive Admin Assistant 於 2024年3月27日的回應
We thank you for your feedback.

10/10 優異

stephen

讚好：整潔度和設施服務
The food, and the room, was better than average.
於 2024 年 3 月住了 1 晚
Executive Admin. Assistant 於 2024年3月11日的回應
Thank you for providing additional feedback regarding the food and the room. I'm glad to hear that you found both to be better than average. We strive to provide our guests with a comfortable stay and delicious dining options, and I'm pleased to hear that we met or exceeded your expectations in these areas.

10/10 優異

Patricia

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Executive Admin. Assistant 於 2024年3月4日的回應
Thank you so much for your feedback!

8/10 不錯

Rosann

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Many Marriott options in Bethesda. This one is more suburbia.
於 2024 年 2 月住了 2 晚
Executive Admin. 於 2024年2月26日的回應
We thank you so much for your feedback!

10/10 優異

Brittany

伴侶同遊
This hotel was very clean and beautiful. The workers were extremely friendly and there to help at all times. Would highly recommend and will be staying again.
於 2024 年 2 月住了 3 晚
Executive Admin Assistant. 於 2024年2月12日的回應
Thank you so much for your feedback looking forward to your return.

10/10 優異

Melvin (Chevy Chase)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Brennan 於 2024年1月17日的回應
Hi Melvin, thanks so much for the amazing 5-star review!

10/10 優異

Quindonte

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Brennan 於 2024年1月17日的回應
We are so happy to hear that our hotel and team made your stay a great one!Thank you for taking the time to leave us a great review.

10/10 優異

Roni

讚好：整潔度、職員與服務和住宿狀況
One of our best overnights ever!
於 2024 年 1 月住了 1 晚
Brennan 於 2024年1月17日的回應
We are very happy to hear that you had a great experience at the Bethesda Marriott!

10/10 優異

Cintia (Sunrise)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚
Brennan 於 2024年1月17日的回應
Thank you for the amazing 5-star review! We hope to see you again at the hotel soon.

10/10 優異

bing yang

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
非常棒的经历
於 2023 年 12 月住了 1 晚
Marriott Executive Team 於 2023年12月26日的回應
We thank you for you for your feedback.

10/10 優異

George

於 2023 年 12 月住了 3 晚
Marriott Executive Team 於 2023年12月26日的回應
We thank you for your feedback.

10/10 優異

Omar

讚好：整潔度、職員與服務和住宿狀況
Excellent service
於 2023 年 12 月住了 2 晚
Marriott Executive Team 於 2023年12月21日的回應
Thank you so much for your feedback.

10/10 優異

Martha

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Bethesda Marriott Exec. Team 於 2023年12月19日的回應
Thank you so much for your feedback.

10/10 優異

Christine

家人同遊
讚好：設施服務
Some of the rooms were overheated. I think the cooling and heating system throughout the building needs to be significantly upgraded Nice work on the appearance. Now work on what’s not seen.
於 2023 年 12 月住了 2 晚
Bethesda Marriott Admin. 於 2023年12月14日的回應
We like to thank you for the feedback.

8/10 不錯

Mike

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel staff was amazing but the staff in the bar/ restaurant not so much
於 2023 年 12 月住了 1 晚
Bethesda Marriott Admin. 於 2023年12月11日的回應
We thank you so much for your feedback!

8/10 不錯

Rosaida

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Está en buenas condiciones
於 2023 年 12 月住了 1 晚
Bethesda Marriott Admin. 於 2023年12月11日的回應
We thank you for your feedback.

8/10 不錯

Robert

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Paid extra for parking when reserved hotel through Expedia but still was charged for parking at hotel which was not appreciated.
於 2023 年 11 月住了 3 晚
Bethesda Marriott 於 2023年11月28日的回應
Thank you for your feedback.

8/10 不錯

David

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Chose this hotel as it offered the right facilities and was within walking distance to the local parkrun (Kensington). Very friendly staff, parking and very large rooms make for a wonderful trip.
於 2023 年 11 月住了 1 晚
Bethesda Marriott 於 2023年11月28日的回應
We thank you for your feedback!

10/10 優異

Patricia

讚好：整潔度、職員與服務和住宿狀況
Beautiful facility and dog friendly.
於 2023 年 11 月住了 1 晚
Bethesda Marriott 於 2023年11月28日的回應
Thank you for your feedback!

4/10 欠佳

Jessica

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Way overpriced
The room and facilities are nice. But the extra expenses are over the top. $95 to bring a small dog. $20 to park. Breakfast extra. WiFi extra. Not even free coffee in the lobby. Nice place but way overpriced.
於 2023 年 11 月住了 1 晚
Carla Mitchell 於 2023年11月20日的回應
We thank you for your feedback.

10/10 優異

Amirah

於 2023 年 11 月住了 1 晚
Carla Mitchell 於 2023年11月27日的回應
We thank you for your feedback!

10/10 優異

Daniel

讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing weekend here! Would highly recommend
於 2023 年 11 月住了 2 晚
Carla Mitchell 於 2023年11月20日的回應
We thank you so much for your feedback.

10/10 優異

William

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Carla Mitchell 於 2023年11月17日的回應
We thank you for your Excellent Feedback.

10/10 優異

Herbert

於 2023 年 11 月住了 1 晚
Carla Mitchell 於 2023年11月13日的回應
We thank you for your feedback.

10/10 優異

Andrew

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 11 晚
Carla Mitchell 於 2023年10月23日的回應
We thank you for your feedback.

8/10 不錯

David

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚
Carla Mitchell 於 2023年10月3日的回應
Thank you so much for your feedback!

8/10 不錯

Oleh

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice quiet hotel
於 2023 年 9 月住了 2 晚
Carla Mitchell 於 2023年9月25日的回應
Thank you so much for your feedback!

8/10 不錯

Rosa

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚
Carla Mitchell 於 2023年9月12日的回應
We thank you for your feedback!

10/10 優異

Keith

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
Carla Mitchell 於 2023年9月4日的回應
Thank you so much for your amazing feedback!!

10/10 優異

Adinda

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fijn hotel
於 2023 年 8 月住了 1 晚
Carla Mitchell 於 2023年9月4日的回應
Thank you so much for your Feedback!

10/10 優異

ILANA

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
friendliest hotel I have ever...
I stayed at the Marriott Bethesda for 12 days. Everyone on the staff there was extremely helpful and always smiling and friendly. They even have complimentary washing and drying machines on the second floor. This hotel is very comfortable! The only thing missing are recycling options. Somewhere to throw all the plastic bottles, cans, glass bottles... very important in a hotel which obviously creates much trash, some which could be recycled to help save this earth...
於 2023 年 8 月住了 12 晚
Carla Mitchell 於 2023年9月1日的回應
It was a pleasure hosting you for 12 days we thank you so much for your feedback!

10/10 優異

Adinda

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Tophotel
Tophotel. Mooie entree, fijn zwembad, nette kamer, gratis parkeren. Ontbijt is niet inclusief. De gym is fantastisch, heel groot. Handoeken verkrijgbaar, ook bij zwembad.
於 2023 年 8 月住了 2 晚
Carla Mitchell 於 2023年8月31日的回應
Thank you so much for your feedback!!

10/10 優異

Tierra

於 2023 年 5 月住了 1 晚
Carla Mitchell 於 2023年8月31日的回應
Thanks so much for your feedback!

6/10 一般

Andrea

於 2023 年 8 月住了 1 晚
Carla Mitchell 於 2023年9月19日的回應
We thank you for your feedback!!

8/10 不錯

Min Seok

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Star hotel. Good ar dinning and pool with children. Parking costs everyday during your stay.
於 2023 年 8 月住了 2 晚
Carla Mitchell 於 2023年8月28日的回應
Thank you so much for your experience!

8/10 不錯

David

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
No eating or shopping within walking distance.
於 2023 年 8 月住了 3 晚
Carla Mitchell 於 2023年8月28日的回應
We thank you for your feedback!