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阿倫敦伯利恆機場索內斯塔 ES 套房酒店的評價

3 out of 5
阿倫敦伯利恆機場索內斯塔 ES 套房酒店
2180 Motel Dr, Bethlehem, PA

評價

7.8

不錯

10 分評分，優異；497 則評價中有 221 則" "
8 分評分，不錯；497 則評價中有 123 則" "
6 分評分，一般；497 則評價中有 68 則" "
4 分評分，欠佳；497 則評價中有 36 則" "
2 分評分，很差；497 則評價中有 49 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

7.6/10 

設施服務

8.0/10 

住宿狀況

7.4/10 

環保程度

評價

10/10 優異

fei (中国)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店设施
订的套房，住了四天，主要为了给孩子做饭，厨房用具一应具全，很好！

6/10 一般

Tracy

讚好：職員與服務
Sufficient Loitering around grounds was suspect
於 2024 年 5 月住了 1 晚

2/10 很差

Annette

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This property hasn't had any TLC in more than 10 years. That's too long when you allow dogs.
於 2024 年 5 月住了 2 晚
FOM 於 2024年5月22日的回應
We are sorry that you were below expectations. We are addressing the issues you cited. I do hope you'll stay with us again in the future and give us a chance to make a better impression.

6/10 一般

Johanna

讚好：職員與服務
Ty
於 2024 年 3 月住了 2 晚
fom 於 2024年5月22日的回應
Thank you for your great review, we do appreciate your business.

4/10 欠佳

Brian

不滿：職員與服務和住宿狀況
Front desk person rude. They charge for parking when you already paid for the room. That was not mentioned anywhere in the hotel description. Breakfast was horrible. People leave their trash in the hallways.
於 2024 年 5 月住了 2 晚
FOM 於 2024年5月15日的回應
We are sorry that you were below expectations. We are addressing the issues you cited. I do hope you'll stay with us again in the future and give us a chance to make a better impression.

8/10 不錯

maria

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The rooms were spacious
於 2024 年 4 月住了 2 晚
FOM 於 2024年5月3日的回應
Thank you for your review we do appreciate your business.

8/10 不錯

Sandra

讚好：整潔度、職員與服務、設施服務和住宿狀況
I like the layout of the room, the big mirror for hair and makeup, and the breakfast was good. Thank you.
於 2024 年 4 月住了 3 晚
Sonesta ES Suites Team 於 2024年5月1日的回應
Sandra, thank you for sharing your positive experience at Sonesta ES Allentown Bethlehem Airport. We're thrilled you found our team members to be awesome, and that they were instrumental in elevating your stay. We're committed to providing exceptional service and are glad we were able to accommodate your needs. We look forward to the privilege of hosting you again in the future.

2/10 很差

Guadalupe

於 2024 年 4 月住了 1 晚
FOM 於 2024年5月17日的回應
Thank you for your review we do appreciate your business.

6/10 一般

Matthew (Benicia)

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
We stayed here a few years ago when it was a Residence Inn and were very pleased at the time. Sonesta bought this (as part of over 1100 hotels that they bought up in 2021, nationwide) and they need to spend money on this property. Old dirty public area carpets, needs new interior paint jobs. Lots of cigarette butts around the exterior. The room itself was nice and clean. Very nice people though and a nice breakfast included, with very friendly breakfast crew. I don't think that I'd stay here again until Sonesta put some money back into the property and refreshed it.
於 2024 年 4 月住了 2 晚
Sonesta ES Suites Team 於 2024年5月1日的回應
Matthew, it's disheartening to hear your expectations weren't met. We always strive to provide an enjoyable experience and take note of your comment about the need for updates. We are constantly working to enhance our services and will consider this input as an opportunity for improvement.

4/10 欠佳

Lionaira

伴侶同遊
Pay for parking
於 2024 年 4 月住了 1 晚
FOM 於 2024年4月23日的回應
We are sorry that you were below expectations. We are addressing the issues you cited. I do hope you'll stay with us again in the future and give us a chance to make a better impression.

10/10 優異

Jessica

家人同遊, 伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great clean huge room!!!! We were in the 2 bedroom suite and it was awesome!!
於 2024 年 4 月住了 1 晚
FOM 於 2024年4月15日的回應
Thank you for your great review, we do appreciate your business.

10/10 優異

Kathleen

家人同遊
讚好：職員與服務、設施服務和住宿狀況
We have stayed here before. We like the convenience right off the highway and proximity to good food and shops. Units are good size, comfortable.
於 2024 年 3 月住了 1 晚
FOM 於 2024年3月26日的回應
Thank you for your feedback we do appreciate your business.

10/10 優異

Nilsbet

親子同遊
讚好：職員與服務、設施服務和住宿狀況
Very nice hotel and rooms
於 2024 年 3 月住了 3 晚
FOM 於 2024年3月20日的回應
Thank you for your great review we do appreciate your business.

8/10 不錯

Kaylene

讚好：整潔度、職員與服務和住宿狀況
Clean, safe, I stayed in a suite that had a kitchen. It was very nice.
於 2024 年 3 月住了 2 晚
FOM 於 2024年3月20日的回應
Thank you for your great review we do appreciate your business.

2/10 很差

Michael

於 2024 年 3 月住了 2 晚
FOM 於 2024年4月3日的回應
We are sorry that your stay with below expectations. We are addressing the issues you cited. I do hope you'll stay with us again in the future and give us a chance to make a better impression.

10/10 優異

Jason

讚好：整潔度、職員與服務、設施服務和住宿狀況
The peoperty is set up very nice and is very conveniently located to many restaurants and soclose to the airport. Im very glad i choose to stay at Sonesta hotels always a great experience.
於 2024 年 2 月住了 1 晚
FOM 於 2024年3月1日的回應
Thank you for your feedback we are glad to hear you had such a great stay with us.

10/10 優異

Maria D

Fabulous
於 2024 年 2 月住了 1 晚
Sonesta 於 2024年2月27日的回應
Thank you! I'm so glad you enjoyed your stay with us. I hope you visit us again!

6/10 一般

Christine

商務旅客
讚好：職員與服務
不滿：整潔度和住宿狀況
Dominique from the front desk saved the day by bringing me a coffee maker since previous guest stole the coffeemaker and cups. Dirt grease buildup around cooktop, paper towel holder filthy. Room was nice except for stained carpet and sofa. Bathroom was clean. So was refrigerator. Very noisy neighbors. Couldn't sleep.
於 2024 年 2 月住了 1 晚
Sonesta 於 2024年2月27日的回應
I'm sorry that your stay was not up to our standards. We are addressing the issues that you mentioned. If you stay with us again, and I hope you do, please let us know any time you are experiencing noisy neighbors and we will address it, because you should definitely be able to count on a good night's sleep.

4/10 欠佳

Theresa

伴侶同遊, 寵物同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Some things were out of order at the free breakfast. Hotel could use an update. Sheets and blankets had a stain or 2, curtain and rug had what looked like a blood stain each on curtain and the rug. Front desk had no extra pillows. Overall I'd give it a 2 out of 5.
於 2024 年 2 月住了 2 晚
Sonesta 於 2024年2月27日的回應
We are sorry that your stay with below expectations. We are addressing the issues you cited. I do hope you'll stay with us again in the future and give us a chance to make a better impression.

4/10 欠佳

pamela

伴侶同遊
讚好：整潔度
不滿：職員與服務
The one TV didnt work. Near 9:00PM someone tried to get into our room. Another person had been given the key to our room. Luckily we had the safety latch on the door engaged. We had no comforter on the bed until we asked for one.
於 2024 年 2 月住了 2 晚
Sonesta 於 2024年2月27日的回應
We're very sorry that your time with us didn't meet your expectations or ours. We are addressing these issues, but I do apologize that you experienced them. I do hope you will give us another chance in the future.

8/10 不錯

Brittany

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚
Sonesta 於 2024年2月27日的回應
Thank you for your review. We hope you enjoyed your stay with us!

4/10 欠佳

Jessenia

伴侶同遊
讚好：整潔度和職員與服務
Super outdated, dog poop on the walk way, seems scratchy since all the buildings are spread out. People had their room doors open with music and beer.
於 2024 年 2 月住了 1 晚
FOM 於 2024年2月19日的回應
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 欠佳

Janzen

不滿：職員與服務和住宿狀況
The front desk receptionist was cold. Just want add additional changes like early check in..
於 2024 年 2 月住了 1 晚
FOM 於 2024年2月16日的回應
Thank you for your review of Sonesta ES Suites Allentown Bethlehem Airport. Your feedback regarding your experiences with the front desk agent and it has been noted. We strive to make every guest's stay comfortable, and your insights are indeed valuable for us. Looking forward to hosting you again in the future.

2/10 很差

真實旅客

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not as advertised. Kitchen inadequate
The first room reeked of smoke, the second room had a malfunctioning door lock. Our eventual room was fine, had two bedrooms, two bathrooms. Broken microwave, no ice machine or ice tray. Missing pots, cutlery, had one glass to drink from and broken stemware. The pan was completely scratched. The reason I chose a kitchen was so I could cook. If brought some bowls with me and they gave me a giant pot so I was able to make eggs. I brought this up to the attention of management twice and received no recourse. I didn't get a chance to take pictures. Do not recommend if you need a kitchen.
於 2024 年 2 月住了 2 晚
FOM 於 2024年2月16日的回應
Thank you for your review of Sonesta ES Suites Allentown Bethlehem Airport. Your feedback regarding your experiences with us regarding the various missing amenities and issues during your most recent stay has been noted and addressed as. We strive to make every guest's stay comfortable, and your insights are indeed valuable for us. Looking forward to hosting you again in the future.

8/10 不錯

Brittany

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
Great rooms for families!
Great spot for families to stay with spacious rooms and kitchen. Breakfast was pretty good. The pancake conveyor belt was a big hit with our 4 year old. The area was ok, but in a convenient location to restaurants and stores. Alot of graffiti and trash on the grounds, which was less than appealing, but the hotel its self is clean and well maintained.
於 2024 年 2 月住了 1 晚
Assistant General Manager at Sonesta ES Suites 於 2024年2月12日的回應
Thank you for your review of Sonesta ES Suites Allentown Bethlehem Airport. We're glad our convenient location was beneficial and that you enjoyed your stay and our breakfast selection. Your feedback regarding trash and graffiti has been noted. We strive to make every guest's stay comfortable, and your insights are indeed valuable for us. Looking forward to hosting you again in the future.

10/10 優異

Daniel

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Assistant General Manager at Sonesta ES Suites 於 2024年2月12日的回應
We appreciate when our guest give us reviews as we use them for training purposes and strive to provide you with a comfortable experience. Thank you for choosing Sonesta ES Suites Allentown Bethlehem Airport we hope to see you again soon.

8/10 不錯

Dena

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Only complaint mattress was poor and needs replacement.
於 2024 年 2 月住了 1 晚
FOM 於 2024年2月6日的回應
Thank you for your feedback we do appreciate your business.

4/10 欠佳

Sydney

伴侶同遊, 寵物同遊
We did not have a great check-in, and the woman who was at the counter was very rude to us, and other customers behind us. Then once we got into the room, our television didn’t work. It would shut down randomly and the channels wouldn’t load. After a long day we wanted to just relax and enjoy staying in a hotel but were made to feel like more of a chore than a valued guest which was discouraging.
於 2024 年 2 月住了 1 晚
FOM 於 2024年2月6日的回應
I do apologize if we did not meet your expectations during your stay. We are working hard to improve our guest experience.

6/10 一般

Timothy M.

伴侶同遊, 商務旅客
不滿：整潔度
They charged $15 for checking in one hour early. The room was dirty (stove top, air vent and tub not cleaned). They moved me to another room and refunded the $15. They charged a $250 deposit for incidentals and I was only staying one night. Just not worth it.
於 2024 年 2 月住了 1 晚
FOM 於 2024年2月6日的回應
I do apologize if we did not meet your expectations during your stay. We are working hard to improve our guest experience.

2/10 很差

Dennis

不滿：整潔度、住宿狀況和客房舒適度
Horrible weekend stay!
The hotel was nothing like the pictures showed. The lobby was decent but that was it. The staff Debbie and James were nice however the rooms and the building overall were filthy. Our room had stains on the couch, stains in the shower and food remnants on the floor. The room obviously had not been vacuumed or thoroughly cleaned. During the stay the tv had gone out then a few minutes later the fire alarm went off and stayed on for at least a half hour. The tv never returned until just before check out the next day. The hotel is essentially a live in residence for workers and their families. Had I known that and had I not been stranded due to the snow storm I would’ve left. They tried to switch my rooms twice but those were even worse than the first room I had so unfortunately we just chose to stay in the room we had. We didn’t have a choice.
於 2024 年 1 月住了 1 晚
Sonesta 於 2024年2月1日的回應
We are very sorry that your stay did not live up to expectations. We do appreciate your feedback, as we are constantly working to make our guests' time with us great. Please feel free to reach out to us if you have any additional concerns, and we hope you will give us another try in the future.

10/10 優異

NishatAli (Vaughan)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
fom 於 2024年1月30日的回應
Thank you for your review, we do appreciate your business.

10/10 優異

dawn

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
FOM 於 2024年1月30日的回應
Thank you for your review, we do appreciate your business.

10/10 優異

Glen

讚好：整潔度、職員與服務和住宿狀況
Loved the breakfast in the am. Well stocked, fresh, hot breakfast food. Staff very pleasant and friendly. All around great stay. Thank you no
於 2023 年 12 月住了 2 晚
FOM 於 2024年1月30日的回應
Thank you for your review, we do appreciate your business.

4/10 欠佳

Dana

於 2023 年 12 月住了 1 晚
FOM 於 2024年1月30日的回應
Thank you for your review, we do appreciate your business.

8/10 不錯

Sean

讚好：整潔度和職員與服務
於 2023 年 12 月住了 3 晚
FOM 於 2023年12月6日的回應
Thank you for your review we do appreciate your feedback and your business.

10/10 優異

Jim

於 2023 年 12 月住了 1 晚
FOM 於 2023年12月6日的回應
Thank you for your review we do appreciate your feedback and your business.

10/10 優異

Gloria

於 2023 年 11 月住了 1 晚
FOM 於 2023年11月15日的回應
Thank you for your review, we do appreciate your business.

6/10 一般

Stacey (Mars)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The clientele of the property were very suspect. There were beer cans and other litter on the parking lot and property grounds. There were people partying and walking the halls until 4 am. Lots of “migrants” staying at the property.
於 2023 年 11 月住了 1 晚
FOM 於 2023年11月7日的回應
We do apologize that we did not meet your expectations we are working hard to fix these issues.

8/10 不錯

Carole

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
FOM 於 2023年11月7日的回應
Thank you for your review we do appreciate your business.

2/10 很差

Eric

不滿：整潔度、職員與服務和住宿狀況
Front desk staff sucks
Woman at the front desk had a terrible personality. Charged is $15 extra to check in early. Had a terrible attitude.
於 2023 年 11 月住了 1 晚
FOM 於 2023年11月7日的回應
We do apologize that we did not meet your expectations we are working hard to fix these issues.

2/10 很差

Erica

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I have never stayed at any of the Sonesta before so wanted to try a diffrent hotel. Check in was very plesent domonicka front desk receptionist was very plesent, the room we were provided had no utensils for cooking, 1 cup for coffee, the bathroom wall paper was torn off the wall, the bath tub was rusty and dripping water to tub, it smelled in the hallways of smoke the people staying across from us blasted music all night long horriable experiance never stay here again. Seemed like people were living there. Gross
於 2023 年 10 月住了 1 晚
FOM 於 2023年10月31日的回應
Thank you for your review we do appreciate your business.

8/10 不錯

Cesar

讚好：住宿狀況
於 2023 年 10 月住了 3 晚
FOM 於 2023年10月28日的回應
Thank you for your feedback we do appreciate your business.

6/10 一般

Teresa

家人同遊
讚好：職員與服務
不滿：住宿狀況
Ive stayed at two other Sonesta ES hotels, this one was not as nice as the other two. It was slightly outdated the rooms, the showers had pitted rust on them, and the morning breakfast was sub par compared to my other stays. The staff was super helpful and friendly. It was an okay stay this weekend, just was slightly unhappy with my stay compared to my other stays with this hotel company.
於 2023 年 10 月住了 2 晚
fom 於 2023年10月17日的回應
We do apologize if we did not meet your expectations during your most recent stay, we are working hard to fix these issues.

8/10 不錯

sharon

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
When we walked in our building, the smell of food cooking was everywhere, even in our suite. The floor in the elevator was dirty. the breakfast was nice. Beds were fine. Room was a nice size.
於 2023 年 10 月住了 1 晚
fom 於 2023年10月12日的回應
Thank you for your feedback we do appreciate your business.

8/10 不錯

kumi

於 2023 年 10 月住了 6 晚
fom 於 2023年10月12日的回應
Thank you for your business we appreciate your feefback

8/10 不錯

Scott

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
fom 於 2023年10月11日的回應
Thank you for your feedback we do appreciate your business.

4/10 欠佳

Antonio

多人同遊
不滿：整潔度、設施服務和住宿狀況
The room was very dated and not what I expected for almost $300 a night. We had a two bedroom suite with a sofa bed which was deplorable. The sofa was sunken in and stained the mattress was also stained and rusted. Had to go to the local store and purchase an Air Matress because the sofabed was unusable. There was a loud noise that was coming from the heating system and the fridge started making loud noises in the middle of the night that caused us to unplug it just so that we could sleep. I really dont understand how you recieved such a good rating on such a terrible property. I would never suggest that anyone should stay at this property until they fully remodel there units, this was totally unaccectable
於 2023 年 10 月住了 2 晚
FOM 於 2023年10月11日的回應
Thank you for your feedback we do appreciate your business we are working hard to improve and fix these issues.

6/10 一般

Yelena

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
FOM 於 2023年10月11日的回應
Thank you for your feedback we do appreciate your business.

6/10 一般

Jennifer

於 2023 年 10 月住了 1 晚
fom 於 2023年10月17日的回應
Thank you for your review we are working hard to fix these issues.

10/10 優異

Onyinye

於 2023 年 10 月住了 1 晚
FOM 於 2023年10月28日的回應
Thank you for your feedback we do appreciate your business.