「Terrible experience from start to finish. The hotel was infested with cockroaches and ants. On my first night alone, there were what looked like millions of dead ants all over my room (photo attached is only a small portion). The room looked nothing like the Expedia photos—it had stained walls and curtains, mold in the bathroom, and was poorly maintained.
The staff was incredibly rude, especially the petite young man at the front desk. They charged me for “dirty” bedsheets, something I’ve never...
「The customer is excellent. They were very accommodating, even providing us with extra slippers. The bathroom was cleaned thoroughly. There was also a doorman who carried all our luggage’s up which removed all the extra hassle.」