YOU HAVE TO BRING YOUR TRASH WITH YOU WHEN YOU LEAVE AND DRIVE IT 15 mins away.
Sunday: we arrived and the place had obviously been cleaned (on the surface). However, as we started to open up the house (windows and doors) we discovered that the astronomical cleaning fees did not include the inside of the windows etc. as each window had no less than 15 large dead bugs. As I tried to remove all the dead bugs - we quickly understood they had been there so long they were turning to dust. Literally dust... imagine doing that in 11 rooms. I have photos and video.
I called the property service to advise that I had just done and hour and half of cleaning just to be able to open the doors and windows. I was told that the cleaning manager and fee resolution manager had my info and would call me back the next day.
Monday: we discovered the freezer was not working because our breast milk had thawed, ice melted, ice cream - basically all the freezer food we had just bought for the week - wasted. I called the maintenance number and if the call wasn’t so funny I would have been livid!
An older woman answered (it was after hours) and asked where I was calling from. She then asked “what the hell number did you dial?” I gave her the number to which she replied “that’s Weird - they didn’t tell us about that number.” I guess all numbers go to a central line. She told me someone would be out the next day to fix the freezer.
930pm that same night. The baby, dogs, and adults were all sleeping when we get a knock at our door. Now everyone including the baby is awake. It’s a guy with two coolers and 4 bags of ice for our freezer stuff. While it was nice - the freezer stuff had already thawed, breast milk wasted, no one bothered to let us know they were coming in the first place. Also - still no call from the resolution manager for the cleaning issue.
Tuesday: freezer maintenance shows up and “fixed” the freezer! Still no call from the resolution desk.
Wednesday- freezer is still broken. They sent someone out that night to “fix” the freezer. Guy showed up to turn off the freezer alarm only. Needless to say - we had already done that.
Thursday - I called to speak with the resolution manager again and was told that she had my info and would contact me - to this day still no call.
Friday - we left a day early as we were over it. We didn’t have a working freezer the entire time. People showed up unannounced. Bring your own trash bags!