Lockport Big Bridge Hotels

"Very good location and decent property. The biggest strength is their excellent staff"

"Soundproofing is basically non-existent in this hotel. Every time someone moved in the room next door, kids cried, or someone ran down the hall, we heard it loud and clear in our room. Was kept up most of the night by constant noise."

"The breakfast was very fresh and the staff were super kind "

"The staff was excellent clean rooms minika was very helpful 👌 "

"There was a shortage of chairs in the room. WiFi connected to La Quinta hotel next door(?). No suitcase stand in the room … it was mentioned to staff on the phone and also face to face, with no results."

"The room itself was clean, nothing special but sufficient. Everything worked properly. I thought we were supposed to have a view, but our view was a brick wall from a bowling alley."

"Almost every outlet in our rooms was covered by tape. Elevators are nightmare fuel with the shaking and rattling and horror-movie-esque hum. Heat/AC made a rattling squeak all night too"

"Very dated, the bathroom door looked water damaged and was splintered. The bathtub was very stained but still clean. My door lock broke and I was unable to access my room for an hour. Having said that, the front desk, cleaning staff and maintenance were very good. "

"Was a group on our floor that was partying and yelling a screaming until at least 0330. We had to get up at 0430 for a procedure at the hospital and didn’t get hardly any sleep. Not acceptable. I’m reluctant to stay again if this type of activity is happening."