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关于鹅卵石套房酒店 - 大湖的点评

3 out of 5
鹅卵石套房酒店 - 大湖
1318 East US Highway 67, Big Lake, TX

点评

8.4

很好

10 分 - 超赞。58 条好评，共有 114 条点评" "
8 分 - 还可以。31 条好评，共有 114 条点评" "
6 分 - 一般。9 条好评，共有 114 条点评" "
4 分 - 很差。12 条好评，共有 114 条点评" "
2 分 - 糟糕。4 条好评，共有 114 条点评" "

8.2/10

清洁度

8.4/10

员工和服务

8.8/10

服务设施

8.6/10

住宿条件和设施

8.2/10

环保

点评

8/10 还可以

Meredith

与家人出行
满意：员工和服务
Although expensive for the conditions, hotel staff were kind and accommodating. The beds and bathroom were clean, however, many of the walls were fairly filthy. It was very quiet, as I think we may have been the only ones staying there. I have been told it is occasionally very crowded (during oil boom times). There is no elevator if that's something you need. The "breakfast bar"left a lot to be desired - flavorless fruit, junk food snacks, and 2 hot items that did not look particularly palatable. All things being equal, I'd likely stay here again because I know what I'm going to get. I would definitely stay here over the trailer home/extended stay establishment we viewed from our window. It has window unit heating and cooling which is not preferable.
2024 年 3 月入住 3 晚

4/10 很差

Christine

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Overpriced low quality hotel.
2nd highest priced hotel in area. Breakfast was lacking. Juice machine broken. No other option offered. Guest service was busy watching football game. Black curly hairs all over tub. Carpet was dirty. Tv broken. Doors to staff room wide open. Where they launder bedding was filthy. Pictures must have been taken 10 years ago. Looks to have once had a bar and lounge area, now marked staff. That’s where they were hanging out watching football.
2023 年 11 月入住 1 晚

4/10 很差

Ronnie

与配偶出行
满意：服务设施，员工和服务
不满意：住宿条件和设施，清洁度
Had a weird smell and duct tape holding Sheetrock. No TV. Did not work
2023 年 11 月入住 1 晚
General Manager 于 2023年11月10日 的回复
Thank you for being patient with us while we make improvements to our hotel. We are always available to help with in room items when you call the frontdesk.

4/10 很差

Greg

商务旅客
不满意：住宿条件和设施，服务设施
Can't really say much for the area around the property as this is in the middle of just about no where. But the place itself is quite lacking in a lot. Don't expect an elevator, so if you have a lot of stuff or a heavy suitcase, expect to be dragging up a flight of stairs. The rooms have...character. They're a bit outdated, so do not expect this to be any place fancy or a good bit for an extended stay. This works just fine as a place to sleep for the night and skip to the next location.
2023 年 9 月入住 1 晚
General Manager 于 2023年11月10日 的回复
Thanks for the feedback. We continue to work on upgrades and appreciate the patience of or guests.

10/10 超赞

Connie，Hattiesburg

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff were friendly
2023 年 1 月入住 1 晚
Jennifer General Manager 于 2023年02月14日 的回复
Thank you, Connie! It was such a pleasure to meet you both and hope you enjoyed your visits. Stay safe and hope to see you again.

8/10 还可以

真实旅客

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
Nice and clean for an oilfield hotel. Service is great!
2022 年 12 月入住 1 晚
Jennifer 于 2023年01月3日 的回复
Thank you for the great review. We hope to see you again soon.

10/10 超赞

Kim

2022 年 11 月入住 1 晚
Jennifer 于 2023年01月3日 的回复
Thank you!

10/10 超赞

dawn

2022 年 11 月入住 1 晚
Jennifer 于 2023年01月3日 的回复
We appreciate the review, thank you!

10/10 超赞

humberto

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We arrived late and they had wings for us to eat.
2022 年 11 月入住 1 晚
Jennifer 于 2023年01月3日 的回复
Thank you for taking the time to leave a review. We enjoyed having you stay with us.

10/10 超赞

DAVID

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 8 月入住 1 晚
Jennifer 于 2022年08月31日 的回复
Thank you for taking the time to leave a review. Hope we get to have you as our guest again.

8/10 还可以

Gregory

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A Motel, book early in Big Lake
3 Motels in town other 2 were booked. Room was fine. Katlin was great! breakfast ok. overpriced, but oil workers
2022 年 8 月入住 1 晚
Jennifer 于 2022年08月31日 的回复
Thank you for leaving a review. Your feedback is appreciated.

10/10 超赞

Tessie，San Angelo

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was just a one night stay. The staff were nice and the hotel was clean and quite. Breakfast was good for a small hotel. Would stay again.
2022 年 7 月入住 1 晚
Jennifer 于 2022年07月13日 的回复
We hope you do stay again. So happy you enjoyed your stay and we will continue to work hard to make sure every stay with us is great.

8/10 还可以

Arnulfo

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 7 月入住 1 晚
Jennifer 于 2022年07月13日 的回复
Thanks for the high marks. We hope to see you again.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
Excellent
Great place to stay, clean, quiet. Beds a little uncomfortable, and hot eater was more luke warm. May be just personal preference.
2021 年 11 月入住 2 晚

10/10 超赞

Charles，Canton

满意：清洁度、员工和服务、住宿条件和设施
This place is like an oasis in the desert. Clean, well maintained, friendly staff. A really great place to stay.
2021 年 12 月入住 1 晚
Jennifer Abrego 于 2021年12月28日 的回复
Charles, Thank you for taking the time to leave a review. We are delighted that you enjoyed your stay and hope to see you again. Happy Holidays!

10/10 超赞

mark

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hunting trip
Small town but was very nice hotel had nice room and very nice and helpful people working the front desk definitely will stay again if I go back to that area great experience.
2021 年 12 月入住 3 晚
Jennifer 于 2021年12月6日 的回复
Thank you. We work hard to make your stay a great one. Congratulations on your hunt and we hope to have you stay with us again.

8/10 还可以

John

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place
Everything was good
2021 年 11 月入住 4 晚
Jennifer 于 2021年12月6日 的回复
Thank you for your feedback. We will work hard to make your next stay better.

10/10 超赞

Casey

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean and tidy. Front desk welcomed us as we arrived. Overall a great experience
2021 年 8 月入住 1 晚
Jennifer, General Manager 于 2021年08月29日 的回复
Thank you for staying with us and taking the time to leave your feedback.

8/10 还可以

Matt

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good stay!
I was there to visit family who are temporarily there. The state was just fine. Not the nicest hotel I’ve ever stayed out but the bed was comfortable everything seemed clean and we were treated great.
2021 年 8 月入住 2 晚
Jennifer 于 2021年08月24日 的回复
Thank you for staying with us and taking the time to leave your feedback.

10/10 超赞

Steve

2021 年 7 月入住 1 晚

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Budget friendly & cold AC.
2021 年 7 月入住 1 晚
Jennifer 于 2021年07月5日 的回复
Thank you. We appreciate you staying with us and taking the time to leave a great review.

10/10 超赞

Jesse

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Loved it
Very friendly staff room was very clean and very comfortable. Location is also very convenient
2021 年 4 月入住 1 晚

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quite, clean, and comfortable. Staff were exceptional.
2021 年 3 月入住 1 晚

8/10 还可以

Jake

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It was good
2021 年 2 月入住 1 晚
Jennifer Abrego 于 2021年03月4日 的回复
Thank you for taking the time to share your feedback. We continue to work hard for each guest to have a great experience when staying with us.

10/10 超赞

Not Provided

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice clean hotel
Nice clean hotel
2021 年 2 月入住 3 晚
Jennifer Abrego 于 2021年03月4日 的回复
Thank you so much for the feedback.

8/10 还可以

William

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel in Big Lake
Nice small hotel with a very well prepared breakfast. Will stay here again.
2021 年 2 月入住 1 晚
Jennifer 于 2021年02月9日 的回复
William, Thank you for the review. We work hard to make sure our guests are happy and look forward to seeing you in the future. Safe Travels.

10/10 超赞

真实旅客

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was clean and comfortable, breakfast was really good. Service excellent. The room was small
2020 年 9 月入住 2 晚
Jennifer 于 2020年09月30日 的回复
Thank you for your review. Hope to have you stay again soon..

8/10 还可以

真实旅客

2020 年 5 月入住 2 晚
Jennifer 于 2020年05月15日 的回复
Thanks for staying with us. We are glad that you enjoyed your stay. We look forward to seeing you again. We appreciate your feedback!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was very clean and comfortable. I enjoyed my stay.
2020 年 3 月入住 2 晚
Jennifer 于 2020年03月12日 的回复
Thank you, we really appreciate you taking the time to give us a great review. We work hard to make sure that all of our guest enjoy their stay.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean well kept and staff we dealt with were great😃
2020 年 1 月入住 1 晚
Jennifer 于 2020年01月7日 的回复
Thank you for taking the time to give us a great review. We are so glad that you enjoyed your stay and hope to see you again. We work hard to make our guests stay the best that it can be and look forward to seeing you again.

2/10 糟糕

真实旅客

2019 年 7 月入住 1 晚
Jennifer 于 2019年07月18日 的回复
We're sorry you were unhappy - we are working hard to make things better for our guests. Thanks for letting us know.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
2019 年 6 月入住 4 晚
Jennifer 于 2019年07月3日 的回复
Thank you for your review, we tried hard to make our guest happy. Hope to see you again. Jennifer Abrego; GM

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
good location; fair price; friendly staff; nice room
2019 年 6 月入住 1 晚
Jennifer 于 2019年06月26日 的回复
Thanks for the great review. Jennifer Abrego, General Manager

8/10 还可以

James

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 6 月入住 1 晚
Jennifer 于 2019年06月26日 的回复
Thanks for the great review. Jennifer Abrego, General Manager

10/10 超赞

真实旅客

2019 年 5 月入住 3 晚
Jennifer 于 2019年06月26日 的回复
Thanks for the great review, Jennifer Abrego, General Manager

10/10 超赞

Aaron

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Loving it,!
It was an overall great stay.
2019 年 5 月入住 2 晚
Jennifer Abrego 于 2019年06月13日 的回复
Thanks for staying with us. We appreciate your feedback!

8/10 还可以

真实旅客

2019 年 4 月入住 1 晚
Jennifer 于 2019年06月13日 的回复
Thanks for staying with us. We appreciate your feedback!

4/10 很差

真实旅客

满意：员工和服务
不满意：清洁度
2019 年 4 月入住 1 晚
Jennifer Abrego 于 2019年04月16日 的回复
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
The room was nice and clean. The key for me was the TV service. They had the Longhorn Network which I have found very unusual in my trips to West Texas.
2019 年 3 月入住 1 晚
Jennifer Abrego 于 2019年03月27日 的回复
Thanks for staying with us. We are glad that you enjoyed your stay. We look forward to seeing you again. We appreciate your feedback!

10/10 超赞

真实旅客

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything, staff was great, room was very clean. 2 thumps up
2019 年 3 月入住 1 晚
Jennifer Abrego 于 2019年03月27日 的回复
Thanks for staying with us. We are glad that you enjoyed your stay. We look forward to seeing you again. We appreciate your feedback!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 2 月入住 2 晚
Jennifer Abrego 于 2019年04月12日 的回复
Thank you for your feedback. We work hard to give our guests the best experience. We greatly appreciate you staying with us and hope to see you again. Safe travels.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 2 月入住 1 晚

10/10 超赞

Patty，Big Lake, Tx. us

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was great. No elevators. Beds very comfortable.
2019 年 1 月入住 1 晚
Jennifer Abrego 于 2019年01月22日 的回复
Thank you! We enjoyed having you stay with us during your travels and hope to see you again. We are always looking for ways to improve to make our guest happy. Your reviews count and we appreciate you taking the time to leave your comments.

10/10 超赞

Laura

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 1 月入住 3 晚
Jennifer Abrego 于 2019年01月22日 的回复
Thank you! We enjoyed having you stay with us during your travels and hope to see you again. We are always looking for ways to improve to make our guest happy. Your reviews count and we appreciate you taking the time to leave your comments.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 1 月入住 4 晚
Jennifer Abrego 于 2019年01月22日 的回复
Thank you! We enjoyed having you stay with us during your travels and hope to see you again. We are always looking for ways to improve to make our guest happy. Your reviews count and we appreciate you taking the time to leave your comments.

10/10 超赞

CHRISTINE

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Loved it
Amazing Service!!
2019 年 1 月入住 1 晚
Jennifer Abrego 于 2019年01月15日 的回复
Thank you so much! We enjoyed having you stay with us during your travels and hope to see you again. We are always looking for ways to improve to make our guest happy. Your reviews count and we appreciate you taking the time to leave your comments.

10/10 超赞

Alan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 1 月入住 1 晚
Jennifer Abrego 于 2019年01月15日 的回复
Thank you! We enjoyed having you stay with us during your travels and hope to see you again. We are always looking for ways to improve to make our guest happy. Your reviews count and we appreciate you taking the time to leave your comments.

8/10 还可以

Steven

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 12 月入住 1 晚
Jennifer 于 2018年12月21日 的回复
Thank you for staying with us and taking the time to review our Hotel. We work on improvements everyday and hope to have you as our guest again soon. Happy Holidays.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2018 年 11 月入住 4 晚
Jennifer Abrego 于 2018年12月6日 的回复
Thank you for taking the time to leave a review. We are glad that you enjoyed your stay. We are always looking for ways to inprove and hope you come back soon.

8/10 还可以

Brian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great
It's was a pleasant stay.
2018 年 11 月入住 1 晚
Jennifer Abrego 于 2018年11月28日 的回复
Thank you for taking the time to give us a review. We hope to improve and see you again.