Everything at check-in was easy and wonderful. The staff was pleasant and helpful. Would stay here again.
Jan Gilbert
於 2024 年 3 月住了 1 晚
10/10 優異
Tara
寵物同遊
2024年3月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I stayed in this Holiday Inn with my service dog, Bella for two weeks. I can NOT say enough positive things about how well each and every individual that worked here treated us! They were kind, caring, personable, helped with any thing I requested promptly!
I literally felt like we became family! They reached out to me when I left items in the room…. How often does that happen?! I will DEFINITELY be staying here each trip I make to Big Rapids! Thank you all for the amazing experience!
Tara
於 2024 年 2 月住了 13 晚
10/10 優異
Shelly
家人同遊
2024年3月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The rooms were clean and pleasant. The staff was friendly.
Shelly
於 2024 年 2 月住了 2 晚
4/10 欠佳
Matt
商務旅客
2024年3月5日
讚好:設施服務和住宿狀況
不滿:整潔度
I was just going to let all the cobwebs in the one corner of the room next to the nightstand go, he's after 10:00 I was tired about that of the world but we're not proceeded to go into the bathroom and get into the shower and there's a big dark curly hair right in plain sight on this in the shower on the ledge right where you put your soap I had to go down and say something. I took pictures and showed the front desk of the hair and all the cobwebs at which point they offer me to move rooms but I was already unpacked and already showered it was late I didn't feel like packing everything back up and switching rooms. I would have much more appreciated a complementary free night or a refund. Through obviously wasn't clean well. I have a quite a bit for work usually stay in Big Rapids three to four nights a month and thought I would give holiday to try versus what I usually stay at. Very disappointed with that Holiday Inn location. I feel like I would have been better off going down the road and spending 60 bucks on a room versus the hundred plus I spent on the Holiday Inn. Very disappointed holiday and customer
Matt
於 2024 年 3 月住了 1 晚
8/10 不錯
Jeremy
家人同遊
2024年3月4日
讚好:整潔度、職員與服務和設施服務
The location was convenient and the staff was friendly and helpful. It appeared location was getting remodeled? Parking lot and entry were in very bad condition and in disarray.
Jeremy
於 2024 年 3 月住了 2 晚
6/10 一般
Susan
伴侶同遊
2024年3月3日
讚好:住宿狀況
不滿:整潔度
Location perfect for why we were in town but the room was not cleaned appropriately
When you find cob webs, dust peeling paint and hair on the counters and in the shower it makes you wonder how well it was really cleaned!!😳
Susan
於 2024 年 3 月住了 1 晚
10/10 優異
angela (Morley)
2024年1月17日
讚好:設施服務
angela
於 2024 年 1 月住了 1 晚
10/10 優異
真實旅客
家人同遊
2024年1月1日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great place to go and relax after a long day of driving & family. Swimming pool hours were great! 6:00 am - 11:00 pm. Room was clean. The only issue we had was the toilet plugged many times in a 1 night stay. Bathtub drain was slow as well. Everything else was wonderful! Would definitely recommend.