Springbrook Bilbrough Falls Hotels

"Was there for 3 days and 2 nights room was not cleaned or made once, notified staff no action was taken poor service especially staying in the hotel."

"Spacious, quiet. Got a teeny tiny beach view from the side deck."

"Neat and clean"

"It exceeded our expectations. I had a little trepidation due to reviews about service levels but I have to say we did not experience anything negative just the opposite. Staff were attentive, pleasant and prompt. The property and room was gorgeous. Restaurants were amazing and service by the pool was great. On arrival we had a wonderful surprise waiting for us in the room from the hotel of champagne and Balloons for my husbands milestone birthday. The location is great and just a short walk to the bars and restaurants in Burleigh."

"It did the job that I had booked it for. Hudson at reception was good, but the time it took to checkin was quite long for a relatively short queue (3). tried to checkin online via the link they sent me but it didn't work and didn't get sent a new one so thad to do it at the hotel. the rooms are getting tired and the money being spent on the oustide would be better of on the inside. "

"Overall I enjoyed my stay at the Dorsett. I enjoyed the pool and the rooms were nice. The staff were efficient and friendly. Thank you. Some constructive feedback: - The kickboards and lower walls of the room I was staying in could do with either cleaning or re-painting due to scuff marks etc. As you had to walk through a corridor to enter my room, it was the first thing I observed upon entering. - The windows were also very dirty from the outside which partially obstructed the view. - Online it stated that the pool bar closed at 5pm, however when we went to the bar at 4pm they were not making cocktails anymore and I observed they closed before 5pm."

"Manager and Reception staff were very attentive and informative with our queries during our back to back stays. Both of our 1 bedroom apartments were exceptional. "

"I don't like paying extra for parking."

"Best hotel we have stayed in for a long while. Very, very clean. Lovely restaurant and bar. Great pool area. Great location from airport (5 min walk)."