Dear Manir, Thank you for taking your time to provide us your valuable feedback following your recent stay in Angsana Bintan. I am very pleased to read that you had an enjoyable stay with us. Unfortunately, being in a jungle setting there are insects and mosquitoes; hence we do provide mosquito coils, lotions and incents sticks to help, which is great tools. Otherwise our team is on standby to help should there be a serious problem causing discomfort. In addition to that we do fogging on regular basis to manage the insects and mosquitoes without harming the environment. Thank you once again for staying with us and I look forward to welcoming you back to Angsana Bintan in the future. Sincerely, José Luis Barrera Hotel Manager

Dear Traveler, We thank you for choosing Angsana Bintan as your holiday destination among all other hotels on Bintan Island. I am delighted to know that we are able to create a memorable stay for you and to exceed your expectations with overall resort and natural surroundings. Your concern regarding our fruits on the breakfast has been brought up during a meeting with the Executive Chef for follow up. Again, thank you for your feedback and I look forward to welcoming you back very soon. Sincerely, Nicolas B. Hotel Manager

Dear YUSHAN, I am truly delighted to learn that we were able to deliver the true experience of Angsana Bintan to you. Do let us know when you are coming back and I look forward welcoming you back to our jungle and beach resort. Sincerely, Nicolas B. Hotel Manager

Dear Hoi Ming, I am very happy to read that you had a great stay with us and am especially delighted with your comments of our beach. The unique location are indeed the key assets of Angsana Bintan. Addressing your feedback on shopping nearby actually we have Market 23 located in Cassia Bintan as well as Angsana Gallery, I am sorry this was not communicated to you during your stay. Hoi Ming, Thank you for your feedback, I am hope to welcome you soon back to Bintan. Kind regards, Alpha Eldiansyah General Manager

Dear Traveler, I am very pleased to note that you had enjoyed your stay with us and that our welcome fruit as well as layer cake were up to your expectation. It is always sad for me when I read that we have fallen short in an area but was unaware of it as it is our upmost endeavor of making sure that guests leave with good memories. I hope that we will have an opportunity to welcome you back. Sincerely, Nicolas B. Hotel Manager

Dear yichen, Thank you for staying with us and I look forward to welcoming you back to our resort. Sincerely, Nicolas B. Hotel Manager

Dear Mingwei, It is a great pleasure for me to hear about your lovely experience with Angsana Bintan. I am happy to note that we were able to host you with a fantastic dinner. Please do plan for a return stay. Meanwhile I look forward to welcoming you once again in the future. Sincerely, Nicolas B. Hotel Manager

Dear ying, Thank you for your comment. Indeed being surrounded by a tropical rainforest with a stunning view of the ocean we offer the luxury of time and space to contemplate the nature. I am glad to know that you had a relaxing experience doing so with us. I look forward to having you stay with us again in the future. Sincerely, Nicolas B. Hotel Manager

Dear TY, Thank you for taking time to share these comments. I am glad that we were able to live up to your expectations and that you have had a pleasant stay. I look forward to welcoming you back to Angsana Bintan for another getaway. Sincerely, Nicolas B. Hotel Manager

Dear Traveler, I am glad to hear that our white sandy beach was enjoyable for you during your stay with us. I would like to thank you for bringing the service issue to my attention for which I deeply apology, allow me together with my department concern to look at these areas for further improvement. Meanwhile, your concerns over the prices have been also noted and brought to the attention of the team for follow up. Once again thank you for choosing our hospitality and for taking the time to share your observations with us. We look forward to welcoming you back to Angsana Bintan in the near future. Sincerely, Nicolas B. Hotel Manager

Dear Ying syu, Thank you very much for sharing your experience with us. I am delighted to hear that we have successfully delivered the true experience of Angsana Bintan to you during your stay. I have shared your gracious comment with the team here and they are very happy to know that they could exceed your expectations. Meanwhile I look forward to welcoming you back to our resort in the future. Sincerely, Nicolas B. Hotel Manager

Dear elaine, Thank you for sharing with us your review and some picture while you were staying with us. I am glad that we were able to make your stay nice and pleasant with our unique setting, friendly staff and excellent service. I hope that our beautiful surroundings and peacefulness have left a memorable impression to you and I look forward to welcoming you once again to Angsana Bintan sometime in the future. Sincerely, Alpha Eldiansyah General Manager

Dear Mei Yuet, Thank you for choosing to stay with us and for the feedback. It is with regret that I have taken note of your dissatisfaction when you were staying with us. May I request you to write to us as I would like to discuss this further with you to ensure that your concerns are addressed. Sincerely, Alpha Eldiansyah General Manager

Dear Xingwen, It is lovely to know that you have had an enjoyable holiday in our resort and our genuine service has successfully met your expectation during your stay here in Angsana Bintan. Thank you for staying with us and I would like to welcoming you personally. Sincerely, Stefan Thumiger Area General Manager

Dear A Traveler, I am happy to hear that you have had a comfortable stay in Angsana Bintan. Thank you for staying with us and I look forward to welcoming you back to our beautiful resort in the future. Sincerely, Stefan Thumiger Area General Manager

Dear Loi Chee Lan, Thank you for taking your time to write us a review. It is disappointing to hear that we were not able to meet your expectations during your stay. I have taken note of your comment regarding the cleanliness of the hotel, please be assured that it has been highlighted and discussed with our Executive Housekeeper, and corrective actions were taken to avoid such disappointment in the future. Meanwhile, I am sorry to hear that our food in Lotus Café did not meet your expectations. Let me assure you that a follow up is in place and your comment was taken into account when we reviewed our menu. I would like to take this opportunity to share with you about other restaurants in both our resort and our sister property, Banyan Tree, which are Pantai Grill & Bar, Banyan Tree signature Thai restaurant, Saffron, Mediterranean restaurant, The Cove, as well as our renowned Indonesian restaurant, Treetops. Allow me also to apologize on the inconvenience of the currency conversion; this is unfortunately out of our hand as government regulations force all transactions to be converted into local currency. Thank you for staying with us and I hope you can give us another chance to welcoming you back to Angsana Bintan for the true Angsana experience. Sincerely, Stefan Thumiger Area General Manager

Dear A traveler, It is delightful to hear that you had a pleasant stay at Angsana Bintan. We are indeed very proud of our tranquil location that has bestowed us with a unique natural setting where the tropical jungle meets stretches of white sandy beaches. Thank you for staying with us and we look forward to your return visit. Sincerely, Mohamed Hilmy Hotel Manager

Dear A traveler, Thank you for staying with us and for providing this valuable feedback. Please accept my sincere apologies for the challenges with WiFi connection. Due to our remoteness (in a middle of a pristine natural rainforest), we do face technical challenges with internet when we have bad weather. We are constantly on the move to find solutions to this in order to provide our guests with desired connectivity speed. I have also noted your comments on the Jet-ski; please rest assured that this is being addressed. I look forward to welcome you back to Angsana Bintan Sincerely, Mohamed Hilmy Hotel Manager

Dear Expedia member, Thank you for choosing to stay with us during your recent holiday in Bintan. I am pleased to know that you have had a great time with us and that you have rated us with 4 star. We look forward to your return visit. Best regards Mohamed Hilmy Hotel Manager

Dear Expedia member. Greetings from Angsana Bintan and thank you for the stay. I am very concerned to lean about your comments related to the driver of the shuttle car from ferry terminal to hotel. May I highlight that there is also a private company that provides transfers to visiting guests up to their preferred hotels and that we do not have any control over those drivers. Our staff are not encouraged to offer our guests to visit locations outside the hotel. However, this will be investigated and corrective action will be taken if necessary. I have also taken note of your comments related to beverage service at Lotus cafe. This will be addressed with the concerned team members for corrective action. Thank you for staying with us and I hope that you will give us another opportunity to regain your trust in Angsana Bintan. Best regards Mohamed Hilmy Hotel Manager

Dear Lucy, Thank you for this fantastic review and I am pleased to know that you have enjoyed your stay with us. As you had mentioned, we are trying our level best to provide our associates with the required language skills and we will continue to do so. We look forward to your return visit. Best regards Mohamed Hilmy Hotel Manager

Dear expedia member, Thank you for this wonderful 4 star review. I am pleased to know that you have had a pleasant stay with us and we look forward to welcome you back. Best regards Mohamed Hilmy Hotel Manager

Dear Sashiruben,Warm greetings from Angsana Bintan! Thank you so much for your kind feedback on your recent family stay with us. It has been a real joy reading that you enjoyed your time and it provide us a tremendous motivation to do even better in the future. We are very much looking forward to welcoming you again soon. In the meantime, we wish you the very best! With kind regards, Alpha Eldiansyah Area General Manager

Dear juan,On behalf of all of us at Angsana Bintan, I send you my sincerest apologies for not having provided you the high level of satisfaction that the vast majority of our guests have experienced over the years.It is regrettable to note that you left us with a less-than-satisfactory perception. You can be assured, however, that we have worked with the involved departments to address all your concerns. At the same time, we will continue doing our best services and facilities. We are taking take this experience to prevent a future impression such as yours, all for the greater good of our guests.Looking forward to your return visit.With best regards,Alpha EldiansyahArea General Manager

Dear Kumi,Thank you for your post and comment on the friendliness of our associates. Let me also assure you that we are focusing on room maintenance and I am looking forward welcoming you back.Regards,Alpha EldiansyahArea General Manager

Dear Jaakko, It gives us great pleasure to learn that you enjoyed your stay with us, and thank you very much for sharing the gracious comments. Our hotel is designed with a unique setting of a lush rainforest and a pristine beach, we are indeed the perfect place to relax and unwind away from a busy city life. I am glad that this has met your expectation fully. Again, thank you for choosing our hospitality and letting us know that we made your stay a memorable one. We look forward to welcoming you back to Angsana Bintan in the not too distant future. Sincerely, José Luis Barrera Hotel Manager

Dear Ikasha, It was a great pleasure having you staying here with us and I am thrilled to read that you had a good time at Angsana Bintan. Thank you very much for sharing your impressions and memories here on Hotel.com and it goes without saying that we are delighted with your comments. Thank you for your time and consideration and for having provided us with your kind encouragement. I look forward to welcoming you and family back to Angsana Bintan for another memorable stay. Sincerely, José Luis Barrera Hotel Manager

Dear Anu, Thank you for sharing your experience with us following your recent stay at Angsana Bintan. It is lovely to hear that we were able to deliver genuine and friendly service to you during your stay. Please accept my apology for the shortfalls at our hotel’s condition as you felt they were in need of renovation. Please be assured that we do regular room upkeep program to ensure that a high level of comfort is well maintained for all our guests. Meanwhile, I have taken note that you are concerned with our pricing. To be in line with the competitive market, we do carry out regular surveys of other hotels in Bintan and I can assure you that our prices are in line with the competitors here on the island. Once again, thank you for staying with us and I appreciate your feedback as it allows us to improve and serve you better on your next stay with us. Please do plan for another visit to Angsana Bintan again in the near future. Sincerely, José Luis Barrera Hotel Manager

Dear Traveler, Thank you for taking the time to share your stay experience. Indeed, the resort may have shown wears and tears throughout its operational years. However, I assure you that there is a room maintenance program in place to ensure that the rooms are always comfortable for our guests. Your feedback on cleanliness is well noted and much appreciated. Please rest assured that I have taken this issue up with the team and will ensure that follow-up is in place to improve this point. Meanwhile, your concern over the price has been noted and brought to the attention of the team for follow up. However, I would like to highlight to you that we do review our prices regularly based on surveys carried out on competitive hotels within Bintan Island and we do bring necessary changes when required. I hope that this shortfall didn’t ruin your overall experience and image of the resort and I look forward to another opportunity of welcoming you back to Angsana. Sincerely, José Luis Barrera Hotel Manager

Dear Traveler, Thank you for the wonderful feedback. I am glad to learn that our outstanding genuine hospitality toppled with unique surrounding of rainforest and sea had made a truly memorable stay for you. Meanwhile, I look forward to welcoming you to our beautiful resort for another memorable holiday. Sincerely, José Luis Barrera Hotel Manager

Dear Traveler, Thank you for this wonderful review. I am very pleased to note that we had exceeded your expectations and were able to provide you with a real Angsana experience. I look forward to welcoming you once again to our resort sometime in the future. Sincerely, José Luis Barrera Hotel Manager

Dear Traveler, Thank you very much for staying with us and I look forward to welcoming you back again to our resort soon. Sincerely, José Luis Barrera Hotel Manager

Dear Traveler, Thank you for your positive rating and look forward to welcoming you back to our resort. Sincerely, José Luis Barrera Hotel Manager