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索利赫爾鄉村酒店的評價

4 out of 5
索利赫爾鄉村酒店
The Green Business Park, Stratford Road, (Off Dog Kennel Lane), Shirley, Solihull, England

評價

7.8

不錯

10 分評分，優異；1000 則評價中有 389 則" "
8 分評分，不錯；1000 則評價中有 301 則" "
6 分評分，一般；1000 則評價中有 133 則" "
4 分評分，欠佳；1000 則評價中有 99 則" "
2 分評分，很差；1000 則評價中有 78 則" "

8.2/10 

整潔度

8.0/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

7.4/10 

環保程度

評價

10/10 優異

NAM YAN (TSUEN WAN)

家人同遊, 親子同遊
讚好：整潔度、職員與服務和住宿狀況
Feel nice
於 2023 年 8 月住了 1 晚
Village Solihull 於 2023年8月14日的回應
Dear GuestThank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

10/10 優異

WAI YAN

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 1 晚

10/10 優異

Perri

於 2022 年 12 月住了 4 晚

4/10 欠佳

Chun wai

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Staff is friendly, bed is good. But other facilities are poor.. stain everywhere, on carpet, wall, light switch door....down light on top of the bed is keep flashing.... at night, I would like to find a staff, but no telephone in the room, i downloaded the app for live chat, but it say it is too late, so ask me to call a number, but the number is incorrect..... finally, I got to go downstair and look for a staff, which he was doing a checkin for 20 vistors, and i wait for more than 20 mins..
於 2022 年 11 月住了 1 晚

8/10 不錯

Matthew (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Two Single put together
Nice hotel, nice breakfast, everything is good except put two single bed together
於 2018 年 8 月住了 1 晚
HH 於 2018年10月7日的回應
Thanks for the review.

6/10 一般

Bill (香港)

一般
有很多車位，有酒吧，有健身會，人流比較多。底層會有點嘈吵。整體環境一般。交通不便。自駕遊最好。酒店餐廳選擇少，附近比較多選擇。
於 2017 年 12 月住了 19 晚

4/10 欠佳

Matthew

伴侶同遊
讚好：整潔度
不滿：設施服務和住宿狀況
No shampoo :(
於 2024 年 4 月住了 1 晚

4/10 欠佳

Daniel

家人同遊
讚好：住宿狀況
Room had someone’s old socks in, there was moisture and condensation constantly on the windows, the bar and restaurant was chronically unstaffed and took ages to get served let alone get your order, the breakfast was pretty pathetic for the price point.
於 2024 年 3 月住了 2 晚
review 於 2024年4月18日的回應
Dear DanielThank you for your review While the above issue you have highlighted are unacceptable we do have a Duty Manager on site 24 hours and if you had made us aware at the time we could of had an opportunity to rectify any issues with your bedrooom and make your stay a more pleasent one, Many Thanks for your feedbackRegardsPaul

4/10 欠佳

Nicholas

商務旅客
不滿：整潔度和職員與服務
I was charged twice for the room (once via Expedia and one on request at the hotel). I flagged this within minutes and I have had no correspondence since (3 days ago). Bathroom also was filthy (urine stains on the floor tiles).
於 2024 年 2 月住了 1 晚
review 於 2024年4月18日的回應
Dear Guest Thank you for taking the time to complete the on-line questionnaire following your recent stay, we were naturally disappointed to read that there were aspects of your stay that did not meet expectations. Please accept our apologies for those shortcomings but a commitment that we will immediately address them and make improvements. We appreciate that any action taken as a result of your feedback does not influence your recent experience. Please do contact me directly to discuss your complaint and hopefully we can redeemed some faith in our brand In the meantime Yours sincerely Village Hotel Club Solihull

6/10 一般

Alan

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Did not like the fact that there are no means of charging your phone in your room in a what looks like a modern hotel.
於 2024 年 2 月住了 1 晚
review 於 2024年2月12日的回應
Dear GuestThank you for taking the time to complete the on-line questionnaire following your recent stay, we were naturally disappointed to read that there were aspects of your stay that did not meet expectations. Please accept our apologies for those shortcomings but a commitment that we will immediately address them and make improvements. We appreciate that any action taken as a result of your feedback does not influence your recent experience. Please do contact me directly to discuss your complaint and hopefully we can redeemed some faith in our brand In the meantime Yours sincerely Village Hotel Club Solihull

4/10 欠佳

Peter

於 2024 年 1 月住了 1 晚
Peter 於 2024年2月12日的回應
Dear GuestThank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

10/10 優異

MARK

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice a comfortable bed and clean and tidy room and bathroom. Could have done with some extra coffee and there were no biscuits ha ha! Shower screen leaked as they always do! Great location for my needs.
於 2024 年 1 月住了 1 晚
review 於 2024年2月12日的回應
Dear GuestThank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

10/10 優異

Alex

於 2024 年 1 月住了 1 晚
review 於 2024年4月19日的回應
Dear Alex Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

10/10 優異

Osman

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
review 於 2024年2月12日的回應
Dear GuestThank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

2/10 很差

真實旅客

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Dirty room
A shocking experience at the village hotel the room was dirty. Long black hair everywhere in the shower. The blinds were dirty the walls were marked and dirty. I complained but nobody seemed bothered.
於 2023 年 12 月住了 1 晚
review 於 2024年2月12日的回應
Dear GuestThank you for taking the time to complete the on-line questionnaire following your recent stay, we were naturally disappointed to read that there were aspects of your stay that did not meet expectations. Please accept our apologies for those shortcomings but a commitment that we will immediately address them and make improvements. We appreciate that any action taken as a result of your feedback does not influence your recent experience. Please do contact me directly to discuss your complaint and hopefully we can redeemed some faith in our brand In the meantime Yours sincerely Village Hotel Club Solihull

10/10 優異

DEREK

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
review 於 2024年2月12日的回應
Dear GuestThank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

6/10 一般

Martins

家人同遊
讚好：整潔度、設施服務和住宿狀況
The hotel looks nice, but I paid for everything I got, meaning no value was added. I could not believe I had to pay for a gym in a hotel I was lodged in. I also had to pay to use the work area even though I was lodged in the hotel. The breakfast I had to pay for, does not have varieties; I expected better.
於 2024 年 1 月住了 2 晚
review 於 2024年2月12日的回應
Dear GuestThank you for taking the time to complete the on-line questionnaire following your recent stay, we were naturally disappointed to read that there were aspects of your stay that did not meet expectations. Please accept our apologies for those shortcomings but a commitment that we will immediately address them and make improvements. We appreciate that any action taken as a result of your feedback does not influence your recent experience. Please do contact me directly to discuss your complaint and hopefully we can redeemed some faith in our brand In the meantime Yours sincerely Village Hotel Club Solihull

10/10 優異

Paul

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel was clean and friendly staff, enjoyable w nighf stay.
於 2024 年 1 月住了 2 晚
review 於 2024年2月12日的回應
Dear GuestThank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

10/10 優異

Jeff

讚好：整潔度、職員與服務和客房舒適度
Room review
Only fault was bedroom door. Clearly not fitted well and a real challenge to close
於 2024 年 1 月住了 2 晚
review 於 2024年2月12日的回應
Dear GuestThank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

8/10 不錯

Yasir

於 2023 年 12 月住了 1 晚
review 於 2024年2月12日的回應
Dear GuestThank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

8/10 不錯

Paul

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel excellent, dodgy lift
Stayed here multiple times and found the service, room, gym and pool all excellent. Only issue is the lift. Twice I got stuck until someone else called it to another floor. Talking to a few people at the time seems like it’s not an isolated incident either as they’d experienced similar things. Apart from that all great
於 2023 年 12 月住了 3 晚
review 於 2024年2月12日的回應
Dear GuestThank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

8/10 不錯

KALYANI (London)

家人同遊
讚好：整潔度和住宿狀況
This hotel is adequate for short term stays.Bit noisy in foyer due to Gym and bar on ground floor.
於 2023 年 12 月住了 1 晚
review 於 2024年2月12日的回應
Dear GuestThank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

10/10 優異

Corneil

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Hotel has a lot to offer from Bar / Restuarant / Swim Pool, Sauna, Steam Room, Full Size Gym and Workspace with mtg rooms. More than met my expectation
於 2023 年 12 月住了 1 晚
review 於 2023年12月30日的回應
Dear Guest Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

6/10 一般

Alun

讚好：職員與服務和客房舒適度
Room review
Overall , friendly & very helpful reception , Room was clean & tidy but a bit dented , scratched walls etc . Comfy bed , clean nice bathroom . Did what it’s supposed to .
於 2023 年 12 月住了 1 晚
review 於 2023年12月30日的回應
Dear Guest Thank you for taking the time to complete the on-line questionnaire following your recent stay, we were naturally disappointed to read that there were aspects of your stay that did not meet expectations. Please accept our apologies for those shortcomings but a commitment that we will immediately address them and make improvements. We appreciate that any action taken as a result of your feedback does not influence your recent experience. Please do contact me directly to discuss your complaint and hopefully we can redeemed some faith in our brand In the meantime Yours sincerely Village Hotel Club Solihull

8/10 不錯

Sunny

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfy Bed
Was an enjoyable stay with comfy bed. Iron was broken but managed.
於 2023 年 12 月住了 1 晚
review 於 2023年12月30日的回應
Dear Guest Thank you for taking the time to complete the on-line questionnaire following your recent stay, we were naturally disappointed to read that there were aspects of your stay that did not meet expectations. Please accept our apologies for those shortcomings but a commitment that we will immediately address them and make improvements. We appreciate that any action taken as a result of your feedback does not influence your recent experience. Please do contact me directly to discuss your complaint and hopefully we can redeemed some faith in our brand In the meantime Yours sincerely Village Hotel Club Solihull

10/10 優異

Gill

讚好：整潔度和職員與服務
Lovely hotel but a few things need looking at
Shower hose was broken. Only one towel in the room. 118. As we'd booked via Hotels.com we couldn't use the leisure centre. This wasn't clear when we booked.
於 2023 年 12 月住了 1 晚
review 於 2023年12月30日的回應
Dear Guest Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

4/10 欠佳

Malo

商務旅客
讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
Disable room
Was in a disable room without being notified which was pretty annoying. Disable rooms are necessary but should be only given to disable people.
於 2023 年 12 月住了 1 晚
review 於 2023年12月30日的回應
Dear Guest Thank you for taking the time to complete the on-line questionnaire following your recent stay, we were naturally disappointed to read that there were aspects of your stay that did not meet expectations. Please accept our apologies for those shortcomings but a commitment that we will immediately address them and make improvements. We appreciate that any action taken as a result of your feedback does not influence your recent experience. Please do contact me directly to discuss your complaint and hopefully we can redeemed some faith in our brand In the meantime Yours sincerely Village Hotel Club Solihull

2/10 很差

Lauren

於 2023 年 12 月住了 1 晚
review 於 2023年12月30日的回應
Dear Guest Thank you for taking the time to complete the on-line questionnaire following your recent stay, we were naturally disappointed to read that there were aspects of your stay that did not meet expectations. Please accept our apologies for those shortcomings but a commitment that we will immediately address them and make improvements. We appreciate that any action taken as a result of your feedback does not influence your recent experience. Please do contact me directly to discuss your complaint and hopefully we can redeemed some faith in our brand In the meantime Yours sincerely Village Hotel Club Solihull

10/10 優異

Rebecca

於 2023 年 12 月住了 1 晚
review 於 2023年12月30日的回應
Dear Guest Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

10/10 優異

Kevin

家人同遊
Hotel was great check in and out staff were great really helpful fooo in grill bar was great wasn’t able to stay for breakfast unfortunately but will stay again if ever in Birmingham
於 2023 年 12 月住了 1 晚
review 於 2023年12月30日的回應
Dear Guest Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

2/10 很差

Thomas

商務旅客
不滿：整潔度和住宿狀況
Disgusting
Bin in hotel had used Tampons in on arrival. Pubic hair all over the bathroom floor. Had to change my own bed sheets as there was blood on them and no one was working in housekeeping. Was promised a call by a manage the following day - still waiting! I should have learned from previous stay as there was a used condom under the bed - they clearly don't clean the rooms or change sheets.
於 2023 年 11 月住了 1 晚
review 於 2023年12月30日的回應
Dear Guest Thank you for taking the time to complete the on-line questionnaire following your recent stay, we were naturally disappointed to read that there were aspects of your stay that did not meet expectations. Please accept our apologies for those shortcomings but a commitment that we will immediately address them and make improvements. We appreciate that any action taken as a result of your feedback does not influence your recent experience. Please do contact me directly to discuss your complaint and hopefully we can redeemed some faith in our brand In the meantime Yours sincerely Village Hotel Club Solihull

6/10 一般

Nia

讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
於 2023 年 11 月住了 1 晚
review 於 2023年12月30日的回應
Dear Guest Thank you for taking the time to complete the on-line questionnaire following your recent stay, we were naturally disappointed to read that there were aspects of your stay that did not meet expectations. Please accept our apologies for those shortcomings but a commitment that we will immediately address them and make improvements. We appreciate that any action taken as a result of your feedback does not influence your recent experience. Please do contact me directly to discuss your complaint and hopefully we can redeemed some faith in our brand In the meantime Yours sincerely Village Hotel Club Solihull

10/10 優異

Luke

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice location, cheap, and good amenities
於 2023 年 11 月住了 1 晚
review 於 2023年12月30日的回應
Dear Guest Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

8/10 不錯

Damien

讚好：整潔度和職員與服務
於 2023 年 11 月住了 1 晚
review 於 2023年12月30日的回應
Dear Guest Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

10/10 優異

Joanne

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel, love village.
於 2023 年 11 月住了 2 晚
review 於 2023年12月30日的回應
Dear Guest Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

8/10 不錯

Roopam

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Liked the hotel in general. Good breakfast for £10 can’t complain. Only issue we had was bathtub plug got stuck and tub filled with water so not able to shower properly and no maintenance available on weekends. Would suggest having glasses in rooms along with mugs just for water or non hot drinks. Check in and check out was quick and staff on reception was friendly. No parking charges on weekend which was bonus! Onsite gym and pool which were good size and pool times/area just for kids which is good if travelling with babies/kids.
於 2023 年 11 月住了 1 晚
review 於 2023年12月30日的回應
Dear Guest Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

10/10 優異

Olivia

家人同遊
讚好：整潔度、職員與服務和設施服務
於 2023 年 11 月住了 1 晚
review 於 2023年12月30日的回應
Dear Guest Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

8/10 不錯

DEBORAH

家人同遊
讚好：職員與服務和客房舒適度
Good location and nice staff
Staff very friendly. Only let down where holes in the bedroom carpets and make up / fake tan on my pillow case. But a good location
於 2023 年 11 月住了 1 晚

8/10 不錯

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location
Good hotel on the outskirts of Birmingham close to M40 junction.
於 2023 年 11 月住了 1 晚

10/10 優異

Mohamed

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

10/10 優異

Ian

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel great location for me
於 2023 年 11 月住了 1 晚

2/10 很差

Witness

於 2023 年 11 月住了 1 晚

10/10 優異

Murray

於 2023 年 11 月住了 1 晚

4/10 欠佳

andy

不滿：整潔度和職員與服務
Twin beds were together with no room to separate. Unhelpful at reception Smelly dry towels, blocked sink
於 2023 年 11 月住了 2 晚

8/10 不錯

Faiza

讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was lovely and clean. Amazing sauna, stream, pool and jacuzzi area
於 2023 年 10 月住了 1 晚

8/10 不錯

S

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

2/10 很差

Dr. Nicholas

於 2023 年 10 月住了 1 晚

8/10 不錯

c.a.

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good comfortable stay
Check in was a quick process and reception staff helpful. The room was comfortable and clean and also communal areas. My husband used the gym and said it had good equipment and facilities. We enjoyed breakfast and basic range of food.
於 2023 年 10 月住了 1 晚

10/10 優異

A

於 2023 年 10 月住了 1 晚