Bitit Hotel with Pool

"We moved from the family suite to the triple room suite . But it was such an odd shaped room. The sofa was converted into a bed and as a result there wasn’t much space for my child to move in. The toilet are was such a squeeze. When sat in the toilet to shut the slide door was near impossible, with it banging into your knees. Very poorly thought out lay out for the toilet area . Also as the bathroom did not have a door it lacked complete privacy making it very difficult ."

"Beautiful hotel! The location in the medina can be difficult to navigate on your own, but the staff are very helpful in assisting with transportation. The pool, dinner, and breakfast were especially nice, making the hotel a beautiful oasis in the midst of a busy (and sometimes overwhelming) city."

"The property is well located in a very nice area outside of Ifrane, with many amenities including outdoor and indoor pools, recreational areas, and nice restaurants. Unfortunately, during our stay in May, many of these facilities were closed or not operating. The landscaping of the property was not very well maintained, and some of the units appeared abandoned, perhaps because it was outside the high season. The apartment itself was spacious and reasonably clean, although only two towels were provided for five people. On the positive side, the restaurant was good, the included breakfast was very enjoyable, and the restaurant staff provided outstanding service."

"staff wasn't so helpful"

"great property with beautifully manicured gardens and lobby , nice restaurants and food quality was top notch. be warned that like any hotel they charge on your card at check in for possible extras but ask you to pay for extras again at check out sayinh they will release your initial amount of MAD 2000, 5 days later I am still waiting for that initial deposit to be credited back into my account"

"The property is beautiful. It's a sprawling resort with areas outdoors in the woods near a cascading springs that I enjoyed sitting at. I liked the lobby, the swimming pools and the exercise room. Checking in was easy. You're sat in the very nice lobby and you're greeted with a nice apple lemon ginger juice while the check in is proceeding. The staff is very nice, attentive and professional. The room is very nice, nicely decorated and the linen is crispy clean white cotton. The appetizers in the lobby were very good. But the drinks are crazy expensive. There were a few glitches: my minibar was empty. This is an expensive hotel. When I brought this issue to the management, they offered to fill it. But it did seem to me as if they were cutting corners. Also, my room was dark. The lighting was dim and not enough to read. It was a room to just retire to and go to bed and watch TV. It's unpleasant to not have enough light in a room, especially if you want to read. In the daytime, the room tends to be dark in the part away from the window. When I brought this matter to the management, they offered to upgrade me to a suite. However, the sitting room in the suite was even darker while the bedroom was brighter. I thus declined the upgrade. The lobby is very nice but it too needs a bit more lighting in some spots. I had to look for a corner with enough light to read the menu and see my food. The drinks are crazy expensive. But overall a very nice stay."

"Definitely no where close to a 5 star Riad more like a 2 star. The rooms smelled putrid. Food was terrible and not prepared by someone who knows how to cook. Construction going on in main courtyard right below our room for hours including drilling, sawing, and banging - we could not nap. Night before was soccer game where locals came to watch Morocco play in African Cup - TV was in main courtyard of Riad and right below our room so again unable to rest/sleep due to screaming and tons of cigarette smoke. Reception never answered the phone - no one was in charge at the hotel. General Manger was not available despite repeated requests. Owner coincidentally was there one evening and told us that he couldn’t do anything because the general manager is in charge. This place is an absolute scam and should never be billed as a 5 star hotel when there is no service whatsoever. We couldn’t even get extra hangers. Towels and Linens are old and smelly and there are no feather pillows. We want our money back!” "