Ideal location, comfortable rooms, disastrous communication/service
Communication beforehand was disastrous; we had to repeatedly follow up to get email responses regarding transfers and payments. The airport transfer, which had been confirmed in writing, was simply forgotten, leaving us stranded at the airport with all our luggage. In all our years of traveling around the world, we have never experienced anything like this.
Upon arrival, however, the welcome was quite warm, and the apology felt reasonably sincere. We ended up having to cover the cost of a taxi ourselves, as the driver—who was supposed to accept card payments—suddenly claimed he could no longer do so. For reference, the trip from the airport to the hotel cost 90,000 COP.
The room itself was very clean and cozy, with a highly comfortable bed and a fantastic shower.
The personalized breakfast (offering four choices) was also very tasty, and the cook—a woman—was wonderful. At times, a man assisted with breakfast service; he consistently placed his thumb on the plate while serving, which was both highly unpleasant and unhygienic.
In summary: A beautifully appointed hotel with cozy rooms, situated in an excellent location within the historic center. However, the communication leading up to our stay was exceptionally poor.